*OFFICIAL* M11x Order Status Discussion Thread

@ahanslot
Ordered on 2/3.

 

@ ceowulf
how about you any change on your build?

 

Just called, still in build stage. Waiting for my resolution specialist to call me back about my order.

 

Still in build stage here. Thanks for asking Dark.

 

morning haha sorry I didn't know you were on .. and I'm on hold on the phone T__T so a little distracted

 

No worries. I would be on the phone as well if i wasnt at work. Called last night though and after they hung up on me 4 times talked to a unresponsive "agent". I get no dell love.

 

Let me know how it goes, dark. I think my rep fell off the face of the planet and I'm not in the mood to go through a bunch of agents to figure out why customers who ordered after me already have theirs.

 

Well I just got off the phone with some guy named.. Asus? or something loll and he said he'll keep me updated on my order via email.. I haven't gotten the email yet. He said my order is in on time. and my EDD is still 3/8 :|.
Pretty lame. IMO.

 

Man I thought seeing an unboxing video would satisfy me for at least a few days more...it just made me more impatient. And I'm still stuck in the build stage!

 

Sound like the standard Dell BS. I still have not recieved an email that was promised the last 5+ times i talked to a rep. Epic Fail.

 

Updated today: Estimated Delivery Date: 2/23/2010 (updated)

does that mean itll be shipping on the 23rd, or can i expect it to be at the door on the 23rd

 

when did you order?

 

you can expect it on your door on the 23rd... ESD is your estimated shipping date and EDD is your estimated delivery date according to dell

 

did anyone ever help us getting a order # so we can point out to our rep that some people who ordered it the same day are already getting it? I wanna email my rep and tell him what the --!

 

@ahanslot 2/4

 

Just called again, Dell Canada (India) seems to have the same info the info I can just get on the website. "It says it's In production, with your EDD being.."

Bleh.

 

I'm in the same boat ravsx. I bought early morning 2/2 and it says 3/5 delivery. Apparently there are someone fellow torontonians that have theirs on delivery already, which i don't understand as i was one of the first to order.

 

I feel both of you guys.. except I'm in US.. I guess it's not a first come first serve basis.. If we didn't have this forum to talk about it though.. would we care as much ?

 

If I wasn't on this forum, I would be content with my EDD of 3/4; however, I wouldn't have known about the Gobi WWAN, the difference between SU4100 and SU7300, how to undervolt, and that I get a killer EPP.

I think that's a fair trade.

 

Hey guys!

I'm from Germany. Shipped today and will be here until next week wednesday.
Ordered: 02/04/'10

 

haaa Someone not so far from me get it shipped

congrats !

 

Can someone who got one please post the full size of the plastic screen area so I can sources an anti-glare shield?

 

So get this, I talked to a Dell rep again today and he's been the most helpful I guess, or informative.. anyway he told me the Operating System (Win 7 64-bit home premium) and my 256GB SSD is what's holding up my order and they're waiting on that. He said he checked with their warehouse to get this information.

Seriously the OS? I understand the SSD but really the OS? lol I asked if I could get it changed or something to professional or something but he had to submit a request and I'll have to call back Tuesday to see when those items may be available.

bunkkk someone else in this thread got the 256SSD shipped already though. meh

 

Willkommen thebigalex.

 

@aznguyen316 I don't believe it. Almost everyone here picked the same OS so there's absolutely no reason for other people to be able to have theirs shipped and yours (and mine) not.

At this point, as long as they get it to me before the EDD I don't care. At least I still have time to cancel my order if someone finds out that these things explode when you play FFXI or something.

 

As long as you're doing all the OCD work, I'll just drop you an IM line when needed.

=D

 

Wow, that pegged the BS meter. I wonder what they're spiking the curry with?

I ordered mine on 2/3 (4GB/250GB/no custom NP), and I'm still stuck in Build Hell, so the hard drive has nothing to do with it.

 

My rep kept telling me "Battery pack shortage" ble ble ble

 

Curious, could the color be a delay? All the pictures I've seen of people that have received them have been black... I ordered 2/2, and went Silver, and still have a EDD of 3/4... anybody got a silver one yet?

 

@be77solo = A care rep did tell my dad during call number something that the casing was a problem. And I got silver/grey too... So you might not be too far from the truth.

 

What number do you guys use to call to get a helpful rep to know whats holding up my order or maybe expediting it? The number off the dell website just gives me a rep who just spews out what the order status page says.

 

I just got off of the phone with a rep and he told me that my computer has been built and is in transit to the carrier. My online order status still shows in production. Who knows, at this point all I want is a computer that works right.

 

Mine shipped today, should have it Tuesday! If anyone needs bargaining power with a rep I'm more than happy to give you my order no. I ordered 2/3, original EDD of 3/8

 

I love it. The order status page for the order number says "In Production" (ordered 2/6, EDD 3/10,) the Purchase ID page says "Shipped," (same EDD,) and the phone system says "preparing to ship."

But hey, can't complain. After almost two weeks it's nice to see some progress!

(SU7300, 500GB, 4GB RAM, no BT, and US buyer, if you're curious.)

 

Holy mother of god. Just called that 800 number on the "real order status" page.

My order is being prepared to ship!!!! Wow. Never thought I would see the day.......

 

I also got silver and unlike my other UK friends I've not been shipped!

 

Finally got around to unboxing and taking pics!

 

Looks like my system shipping is due to it being "expedited" towards the front line because my rep just called me personally to inform that my system has shipped out.

Ugh I feel so crappy. All I wanted was free overnight shipping. I did not want to cheat the rest of you guys by skipping the line.

US-7300-320GB-4gb-blutooth-wowpreinstalled

 

Don't feel bad, I did it to.

Free overnight shipping and my system shipped the next day after complaining.

 

Ordered 2/3 6am PST & Still in Build Purg. EDD 3/4. 7300, 4gb, 250gb Custom Nameplate. Used all coupons + EPP Discount and just recently after complaining got my $16 Overnight shipping refunded but they assured me nothing was wrong so they had no reason to expedite it. If I see anymore USA folks who order more than a day after me in boxing, shipped or at their door stage I'm going to spend the weekend relentlessly calling until a rep gives in

 

Ordered 02/03, upgraded cpu, HHD, ram, and BT. Original delivery 03/09. Updated to 02/20 but didn't say shipped. It updated today, and I am getting it tomorrow! Who hooo! PA Philly area build as follows:

1 224-9555 Alienware M11x, Cosmic Black
1 313-9589 Intel Core2 Duo SU7300 1.3GHz (3MB Cache, 800MHz FSB)
1 317-8954 4GB Dual Channel DDR3 at 1066MHz
1 421-1592 Alienhead Glow
1 320-9963 11.6-inch WideHD 1366x768 (720p) WLED
1 320-9857 1GB NVIDIA GeForce GT 335M
1 342-8743 250GB SATAII 7,200RPM
1 330-9552 Personalized Nameplate
1 330-6106 Personalized Nameplate Trigger
1 313-8792 AlienFX Color, Quasar Blue
1 421-8558 Alienware Command Center, M11x
1 421-1400 Genuine Windows 7 Home Premium, 64bit, English
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 420-6436 PC-Restore, Dim/Insp
1 421-0092 DELL-DOWNLOAD-FLAG
1 421-1572 Alienhead Glow
1 313-9856 Integrated 10/100 Network Interface Card
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 313-9958 Integrated High-Definition Surround Sound Audio (5.1)
1 330-6348 Automatic Updates: On
1 330-8995 1.3 Megapixel Webcam
1 950-3337 1 Year Limited Warranty
1 908-3647 Dell Hardware Warranty Plus On-Site Service, Initial Year
1 922-7060 Third Party At Home Service, 24x7 Technical Support, Initial Year
1 950-9797 No Warranty, Year 2 and 3
1 421-1721 Soft Contracts,Banktec Care,Alienware
1 994-3730 Warranty Support,Initial Year
1 421-1360 Steam and Portal Factory Installed
1 430-3773 No Internal WWAN Antenna Installed
1 430-8555 Optional Bluetooth Module, 2.1+ Enhanced Data Rate
1 330-5090 Thank You for Purchasing AlienWare

 

they can take as long as they want with my machine... no rush.
id rather have no issues than a speed job

 

Mine too...no rush here...

 

@armoured = Lucky man. Whats your EDD?

 

I think tomorrow. EDD was suppose to be march 8th but I got expedited+ free next day air. On my order status it says shipped but no tracking.

 

I called to check my order status wednesday. Got a call back later saying they were going to expedite my order. It did go to boxing stage that night, but no progress since then. :-/ Heard from my rep the next day, said that boxing usually takes 2-3 days and refunded my shipping . So I guess I'll call again if it doesn't ship Monday.

My point is, I think the whole expedited thing is a placebo. I'm pretty sure some of the people who have received their systems said that they never complained or had their orders expedited. The orders are in general starting to ship out, and reps are telling us that our orders are being "expedited" because it makes us happy and they know it's going to ship in a few days anyway.

 

@armoured = I wish I were you now. I want my Awesome.

@op = Sounds just about right, but who knows?

 

Been in boxing since Tuesday night/Wednesday morning and still no sign of shipment. My rep emailed to let me know it'll ship in 2-3 days on Wednesday. So my guess would put me at Monday with a Tuesday delivery. Can't wait!

 

Not so sure about that..

I've been calling regularly to try to upgrade my shipping to overnight/next day, and they've constantly told me they can't change the order, etc.

However, 2 days ago - one of the reps stated that the only thing he could offer was to "expedite" the order (I didn't ask, etc.)

All said and done - I ordered well after some members on this site (2/7) - and my unit went directly from "In Production" to "Delivery Prep" / "In Production" / "Shipped" (depending on which page in the status site you're viewing) with an updated EDD of 2/23. No tracking number as of yet..

Depending on which phone number you call - it states either "Currently being prepared to be shipped" or "Unit has shipped on 2/21 and will be delivered on/before 2/23".

I've order a pretty typical unit: SU7300 / 4GB / 250GB HD / BT / Black

So - either the "expedite" took place, or, it may be related to back orders on some of the other member's parts (i.e. SSD (I ordered my own from newegg), Silver/Gray casing), or, it may be due to location (Eastern US) - as I've noticed 2 other members here in this area post the same delivery date for their systems... Not sure if there are certain factories that make units based on geographic delivery location? Just a thought...

All said - could be *any* of the above..

 

RAAAAAAAAAGE.