*OFFICIAL* M11x Order Status Discussion Thread

Same here with 2/3 build hell. Folks ordering 2/10 or later going into shipping is cruel and unusual punishment.

 

No kidding Still stuck in the build stage ... man this blows

 

It's one thing for people like me to get theirs shipped - I ordered on 2/3 like all of you (actually I ordered on 2/1, but they lost the order. . . ).

It's pretty crazy that people who ordered on 2/11 are getting theirs shipped when people who ordered on 2/3 are still waiting. . . that's just not right.

 

yeah it is NOT right.. a 2/11 getting shipping invoices?? that's bull..

 

the website for me still says in production with a edd of 3/17 but the nice automated telephone lady told me its being prepared to ship but i kinda regret being cheap and choosing the 5 - 7 day shipping. i didnt get an email saying its been shipped yet >>

maybe the bluetooth module could be out of stock since i didnt order it because i dont have a use for it.

 

So instead of waking up and finding that my order has changed, I woke up and found that people who ordered a week after me just got theirs shipped.

Oh ho ho, Dell you're getting one hell of a bad phone call.

 

I did the same thing with the shipping, but my EDD is 2/23 somehow....whats yours? Didn't figure there was any way they could make it in 2 days if it shipped monday unless it was close to my house in southern california.

 

well they would have to cancel the order an reorder if u wanted to change the shipping method. on the website i still have a edd of 3/17. the automated telephone lady wont give me the option of "learn more" to find out an updated edd. last time i called which was yesturday i had an updated edd of 3/11

 

Hmmm, odd for sure. Anyone else in southern california have their laptops shipped and get it quick? Where did it ship from?

 

Is shipping counted from when it leaves China. Or when it is boxed at a different location with all the accessories.

 

Mine is in Memphis now, so it is moving today I am getting anxious that means it should be delivered tomorrow even if it says "Tuesday" http://i.imgur.com/bdwmM.png I am going to eat more chicken wings than Brian Boitano ever dreamed of as soon as mine shows up!

 

dells website says it's in production but when i call that number the nice automated lady says my order is being processed. who's telling the truth??

 

You're calling the wrong number. Call that one number and put in 4,2,1,1 sorry too lazy to find the number, it's in some sigs. somenoe help? haha I'm just ticked at this damn thread.

 

US:
1-800-283-2210 if you hear music its 3-2-1-1 if you don't hear music its 4-2-1-1

 

"You are currently in the Build Stage" is definitely not music to my ears . What button do we press to shift it into boxing/shipping

 

thats when u call dell customer service and go crazy at them

 

thanks. apparently i'm in pre-production.

 

Yep, same boat here:

Picked-up 2/20 in Nashville, Arrived in Memphis today (2/21) @ 1:04pm, so hopefully will hit my Greensboro hub tonight or early in the AM tomorrow, and out for delivery for tomorrow (2/22) by 3:00. We'll see!

EDIT: It looks like some of us have pick-up dates of 2/20, others on 2/21... i'm betting the 2/20's get here tomorrow (2/22), and the 2/21's missed the memphis trip today and arrive on 2/23

 

My order:
Ordered 2/3/2010 (at about 12:15am)
Marked as shipped 2/20/2010
Estimated delivery 2/23/2010
I paid for next day shipping, and I'm sure FedEx will delivery as soon as Dell gets the package to them. FedEx still is not tracking my shipment currently.

What good does it do to be a to someone? I am fortunate enough to work in tech support where if I am threatened, insulted, or otherwise disrespected (ex: someone using profanity) I can tell the customer to calm down then call back and hang-up on them.

A rep in a call center cannot run down to the lines, slap together your computer, and toss it in a box for you. If you're angry, write a letter to Dell. That is the only way you'll get a response from someone that has the ability to make changes to the process or give you any sort of explanation. It's not going to crank your machine out any faster, but there's nothing you can do about that.

 

smurf, what was your config

 

anyone order in the UK recently?

 

well it was sarcasm but i guess it really doesnt work on the internet. the rep can expedite your order and i heard it actually works for some people..so giving them a call helps.

 

please tell me what happens after that call.. i'm just as disappointed ..
If anything I'll call my rep on monday if nothing changes by then.

 

wow the automated lady was right because my status just changed to shipped on the website. i think im just one of the luckier ones

 

My phone shows that I've called the Dell automated number 37x can anyone beat that?

 

mine shows 57 calls starting from 2/14 till yesterday that i got my tracking #.

 

Grumbles about server room in Dell Malaysia being attacked by mutant hordes of sheep with an appetite for cables...

 

@dark

Remember to let me know what happens to you so I can help you out. My EDD is 2/23 but my package left Nashville an hour ago and I assume it's on an airplane now. I don't see why I can't get it tomorrow. When I do I'll email your rep my order number.

 

No, but working in retail has taught me that if you want something done, you raise Hell to get it. I'm not talking about cursing out the rep (it's not his/her fault), but crap about "out of stock parts" or "you're in a bad production line" isn't going to cut it if I'm paying them $900.

I just want answers as to why people who've ordered a week after me are getting their laptops before me. Up until this point, I've had good experiences with Dell. Now, after they have my order, it seems like they just don't care.

 

@ceo
My thoughts exactly !

What number do you call to get a rep?
Can you get a rep from calling the automated number?

 

you will find he number here

http://support.dell.com/support/top...rt/dellcare/byphone_ord?c=us&cs=19&l=en&s=dhs

or

1-800-624-9897

if u are too lazy to click

 

For EPP members, call (800) 695-8133. You won't be able to get a rep until Monday.

 

I agree with Ceol. I've been on board since day one, ordered without hesitation and now people are getting their orders to their house probably by Monday/Tuesday before I even get a boxing notice.

 

Doesnt' make a lot of sense for the order queue to be messed up this badly unless it was some mindless sheep running the production line...

EDIT: My Dell rep has gone AWOL on me...

 

I thought it was mindless sheep running it? Guess they replaced them with goats.

 

I'm giving mine a call tomorrow, he's been pretty good with me.

 

I emailed mine only to get two automated emails telling me he was away. This is positively the most infuriating thing I've heard this week save from the fact my uni offers only 128kbps speeds...

 

Ordered 2/3, went into production same day. Went into build at 2/6 still in build status hell with EDD 3/4.

 

Regardless, it's a baaaaaaaaaad idea.

 

My configuration included:
Black color
Core 2 Duo processor
4gb ram
250gb 7200rpm hard drive
Bluetooth Module
Steam and Portal Factory Installed
I did submit words to be engraved on the nameplate.
4 Year Warranty
Next day shipping

 

thanks.. man I am so confused on their build/shipping order priorities

 

Ordered 2/5 and my EDD was moved up to 3/5 now, according to the support number I am in the build stage.

 

what was your previous EDD and is it the free 5-7 day shipping?

 

Dell's not maaaaaaaaking any sense of thier maaaaaaadness with all this EDD jumbling. Customer care just gave me a "huh?" when I asked.

 

wow , i ordered on 2/3 and there r some people who ordered later than me getting their laptop next week..

 

Yup join the club, hope our order's aren't under review since we stacked a bunch of coupons.

 

Has anyone who ordered with the SSD received theirs?

 

I doubt it. I stacked to $300 worth lol

 

My old EDD was 3/8 and I did the fastest possible option for shipping, overnight.