*OFFICIAL* M11x Order Status Discussion Thread

same exact message. probably will be shipped today.

 

Some of these EDDs make even less sense... At least solo got his, but ceol and darka not getting theirs doesn't make much sense at all... Oh dear. And my Dell rep is still MIA. This is stuffed

 

@meecus = 8kgs? I haul boxes and boxes of laptops everyday, toshibas, acers hps, dells but I've never had an 8kg monster. Maybe they sent you an m17x by accident

 

Bah! Mine won't arrive until Wednesday now. Was supposed to be tomorrow. Oh well.

 

Why on earth does my tracking look like this?

Date/Time Location/Activity
Feb 22, 2010 4:47 AM /Shipment information sent to FedEx
Feb 21, 2010 3:43 PM MEMPHIS, TN/Departed FedEx location
Feb 21, 2010 10:58 AM MEMPHIS, TN/Arrived at FedEx location
Feb 21, 2010 6:00 AM NASHVILLE, TN/Picked up

Shouldn't shipping info be sent before pick up? It's been sitting like that for about a day now. I was hoping it'd come today but that seems unlikely.

 

I'm having it re-routed to my house.

It happens quite often with fedex. I'd just ignore it.

 

all you guys with the bumped ship dates or getting your m11x's make me cry. My ship date was and still is 3/4, stuck in build hell with the basic config+bluetooth.

I may go on dell chat tonight and whine to them about it but with my luck it wont do anything.

 

I don't know why, but when I called the automated order status number this morning it told me my order number didn't exist. I was ready to rage really hard, but then it came back . Going to hawk my rep tomorrow. This build purgatory is really killing me.

 

i dont see what the rush is with you guys. id rather have a well built machine with no problems then have a box full of fail arrive a week sooner

 

just for sake of argument, given another two weeks it could still be a box full of fail, or if you just wait it out it could get pushed back even further. There's really no telling what it will be like or when it will arrive, but what forces me into a decision is other people talking about complaining and then getting their ship date bumped up. I'd rather people not even be able to do this but since they can, I feel like I'm missing out.

 

Yeah I'm not a fan of the whole expedited shipping/complaining either. Don't even know why it's allowed to be honest. I was one of the lucky ones I guess from 2/3. The only time I called CS was to have my order put into my account so I could track it easily.

 

i think its really stupid that dell even listens to them in the first place.
first come first served, their customers should be treated equally

 

It's fine though let them get the early duds

 

Keep me posted, because by Dells clock I should have it tomorrow...but there are no updates in the fedex tracking system.

 

same here but it only says initiated... i guess there gonna get some speeding tickets tomorrow

 

Exact same here, not holding my breath it comes tomorrow, but I hope I at least get it by Friday!

 

if u go to fedex and track by reference you can put you either your order number or dell reference number.. i forgot which one so you can just put both and then put in your zip and there should be a tracking number there if your status says shipped.

 

OK _ I finally got to the bottom of this.....

I spoke to a number of reps - until I reached one who actually was helpful.
Turns out that the tracking information they posted is incorrect - which is why when we try to track by FedEx it just says "initiated".

They posted the package ID - when I use that it says "initiated" and shows EDD of tomorrow and a ship date of 2/17 but NO ACTIVITY past the "Shipment Information Sent to FedEx" Entry.

The new tracking number the rep gave me shows it in transit to my local depot and on time for delivery tomorrow.

This is the same for both dell machines I ordered - the tracking number's they finally gave me are totally different from the one's posted on the site.

So - I think those of us with the "weird" shipping and tracking status is due to the wrong information posted (package ID as opposed to tracking number) - you should be able to get through to a rep who can give you the correct tracking details.

Here are the numbers :

Home - Order Support - 1-800-624-9897 (wait time is approx 15 mins)
EPP - Order Support - 1-800-695-8133

Hope this helps.....

 

And that is why people are pissed. I didn't mind my 8/3 EDD at the beginning, c'est la vie, but when people who ordered 10 days after me get theirs, then i'm pissed.

 

Wow courteen, that could explain it!

 

Nah, I think the real explanation is that these things are made on the island that lost takes place on and what were are experiencing is the result of the island skipping through time. Hence some packages were already shipped when they haven't even left the factory yet etc..

 

Nope, none. Still stuck in hell.

Or the past.

 

Ok ceolwulf...
I got us a plane ride that will drop us off right outside of china's waters. Take a boat to shore, got a pickup that will take us 1/2km out side of alienware's oem factory. Already cracked the security, we will take a loading/back door in. Once inside it should be easy enough to get a m11x. (And get enough nameplates to make nuke a door out of them)


Day 18 of "Build stage" hell:

 

nooooooo it went from 2/23 to 2/24 nooooooo

 

^^ hah same. At least I didn't pay for this "next day air".

 

That sounds like so much fun! I want to try out their nameplate etching machine... maybe make some prank plates and put them on the back of assembled units. I'll want to make a great explosion entrance, though. Probably swinging in through a window.

 

@sarge = Why take one when you can moar???!! We could take like six... And grab a few m15xs while we're at it. Then make a getaway L4D style. With a chainsaw.

@ceol = Still in hell too. My rep's still MIA until tomorrow. GAH.

 

This is such a sad day for me.. My rep just called me the b word subliminally with what he emailed earlier .. . I guess I just have to be patient.. if it ends up coming late I want them to upgrade a part -__-;

 

Hitting refresh on the order status page has become an odd moment of both fear and anticipation. Naturally, I'm hoping it will advance in stage, but that loud cynic in the back of my head is warning me that the EDD is going to drop back further. As it's due a week tomorrow and still in the assembling stage, I'm holding off worrying until Wednesday comes and goes. It shouldn't take as long to deliver from China to here so I'm hoping that allows some flexibility in the earlier stages...../rationalisation.

 

@bunny
nah I mean if i'm still in build stage by the time that date is coming.. maybe even have my HDD doubled

 

1 224-9555 Alienware M11x, Cosmic Black
1 313-9589 Intel Core2 Duo SU7300 1.3GHz (3MB Cache, 800MHz FSB)
1 317-8954 4GB Dual Channel DDR3 at 1066MHz
1 421-1597 Alien Red Glyphs
1 320-9963 11.6-inch WideHD 1366x768 (720p) WLED
1 320-9857 1GB NVIDIA GeForce GT 335M
1 342-8744 500GB SATAII 7,200RPM
1 330-9552 Personalized Nameplate
1 330-6106 Personalized Nameplate Trigger
1 313-8792 AlienFX Color, Quasar Blue
1 421-8558 Alienware Command Center, M11x
1 421-1400 Genuine Windows 7 Home Premium, 64bit, English
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 420-6436 PC-Restore, Dim/Insp
1 421-0092 DELL-DOWNLOAD-FLAG
1 421-1573 Alienhead 3D
1 313-9856 Integrated 10/100 Network Interface Card
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 313-9958 Integrated High-Definition Surround Sound Audio (5.1)
1 430-3796 M11x Wireless INFO MOD
1 330-6348 Automatic Updates: On
1 330-8995 1.3 Megapixel Webcam
1 410-0204 McAfee VirusScan Plus - 15-Month Subscription
1 950-3339 3 Year Limited Warranty
1 908-3638 Dell Hardware Warranty Plus On-Site Service, Extended Year(s)
1 908-3647 Dell Hardware Warranty Plus On-Site Service, Initial Year
1 909-2232 Third Party At Home Service, 24x7 Technical Support, 2 Year Extended
1 922-7060 Third Party At Home Service, 24x7 Technical Support, Initial Year
1 421-1721 Soft Contracts,Banktec Care,Alienware
1 993-8582 Warranty Support,2 Year Extended
1 994-3730 Warranty Support,Initial Year
1 421-0677 Failsafe, 3 year Standard Package
1 468-3761 Thank you for choosing Failsafe
1 994-4059 Failsafe, 3 year Standard Package
1 421-1719 Soft Contracts,Consumer Complete Care,Alienware
1 980-5877 CompleteCare Accidental DamageProtection, Inspiron, 3 Year
1 421-1360 Steam and Portal Factory Installed
1 430-3773 No Internal WWAN Antenna Installed
1 430-8555 Optional Bluetooth Module, 2.1+ Enhanced Data Rate
1 330-5090 Thank You for Purchasing AlienWare

 

Mine did the same thing - called up the rep again - tried to figure it out - he checked something - not sure what - said to wait a day..

4 hours later - the FedEx site magically "updated" to the "In Transit" with additional detail - was received at my local area depot around noon today. Scheduled to be delivered tomorrow according to FedEx - not Dell..

 

Still chillin @ 2/23 with nothing to show in Fedex...must be a wrong tracking number....Ill let you know tomorrow lol.

 

ordered 2/10, just got shipped right now. getting it tomorrow since i had next day air. EDD was 3/12

 

Lucky you..perhaps mine will ship in 7 days

 

I don't understand.. 2/10 EDD 3/12 .. and yours shipped..
mine 2/3 EDD 3/8.. build WHY!!

 

~_~ i'm 2/10 also with 3/11 EDD man...

 

EXACTLY

...waiting for my new rep to give me an update on her offer to expedite my order

 

my rep be duckin me she pulled the sick card on me cuz she avoided me for half a week.
she could've been legitimately sick though lol. i forgive her

 

I'm gonna find a new rep.. if i call again and get a new rep would my old rep vanish or something?

 

i dono man.. dell is tricky they'll route you back to your old rep somehow i'm sure. i tried to go behind my reps back to modify an order but she ended sending me back to the other rep and messed up my order and then my previous rep made up crap saying how he was giving me the best price and they were gonna give me some crap config. i think it was all bull.. but you could try just don't be surprised if your old rep finds you again lol.

 

boo.. i don't think I want to call anymore..

 

Mine shipped sometime yesterday and the parcel has been handed over to UPS already and is under way. Could be here tomorrow, or day after, latest (judging on previous experiences with UPS and where the parcel is now).

Oddly UPS has not assigned an expected delivery date yet. That never happened to me yet. Anyone else did have no delivery date in UPS tracking assigned at some point?

 

still in build stage since ordered 2/9

 

You are safe since it wasn't ordered on the 2nd or 3rd.

 

Wow.. is the 2/2 2/3 builds cursed now or what I don't like that :cry:

 

Look there's nothing wrong with orders and dates ordered. I'm 2/3 and delivery is tomorrow. It's all speculation and theories as to why some people aren't getting their orders build fast enough. The main thing is, in the end we'll all have it and in the mean time I've been extending my help in proving orders have been shipped in the US. If you are in the West Coast and ordered black, Pm me your reps email and I will deliver a message with my order number. I feel just as bad for all of you but just to let you know I didnt call to have my order expedited.

 

UPDATE:
UPS just updated my arrival date:

Plannd Delivery Date:
23.02.2010 (Updated)
24.02.2010 (Original)

So it will be arriving today!
YAAAY!

 

nice.. i really hope i get mine this month even though that'd be a week and a half ahead of schedule

 

oddly enough, mine was shipped on the 20th having had an 'in production' status since last night at 7pm uk time. It seems that it stayed 'in production' until the money was taken from my account, at which point the status updated to the tracking information page. Let that be a warning to those of you who paid with a debit card