*OFFICIAL* M11x Order Status Discussion Thread

Ok im now worried again about mine lol, it said to be deliverd AM today, and i live local to plymouth and it says the following:


But it does not say it has left the depot or anything :s it just says it is there :S, anyone else get this?

 

Matutu, that page won't update before you've got it in your hands - don't worry My last few dells (and i've ordered many for customers and such from various companies i've worked for) have been tracked this way, just be ready to sign for it when it gets there and all will be well

 

I hope so lol im camping my front door as we speak YAY for iphone

 

for those in uk i can track using a method posted by another user when my status was in production, it changed to shipped yesterday on dells tracking, and i know have a tracking number it says the carrier is WUK and my tracking number is like 20 characters any help?

 

EDD still 3/4... This is uber depressing.

 

at least its not 3/22 like mine is and I ordered on the 2/17

thats more than 30 days!

 

I ordered 2/8... Plus I'm still in purgatory. You're probably behind the biggest backorder in AW history so don't fret. Once the pistons start firing, you'll get your machine way earlier than that.

 

Ahanslot

Use this Link and alter it to suit yours

http://wwxcom08.walshwestern.com/scripts/cgiip.exe/WService=utrack2_liv_brk/dell5.w?Cust_No=02(YOUR CUSTOMER NUMBER MINUS FIRST "GB" AND ONE)&Order_No=(YOUR ORDER NUMBER)

hope this helps.

 

I ordered on 5FEB2010 and my EDD is 2APR2010

 

wow that is ridiculous...

 

thanks the method i am currently using i just thought that i have this new tracking number on dell site ALE7 9***************** if it meant anything?

 

Nope it does not it never works

 

thanks for the help anyway, one more question so i now dont have a edd on dells trracking site do i just have to look at the walsh western tracking now i guess

 

Yep thats it mate, all my DELL status page has given me in the last 4 days is "Shipped" and thats it.

 

my status on walsh western changed to this 10 minutes ago CALL LOCK OUT.
any idea what it means?

if you get yours today, that means according to your shipping screen shot i will ge tmine tomorow

 

Call lock out means that they cant do anything more until the automated system calls you to arrange a delivery. You will know hopefully when they call you the final delivery time and you can say if you want it Am or PM.

 

thanks dude cant wait

 

Also when i had call lock out it was a further 2 days before they were supposed to be delivering it (Today). And im still waiting on the door step haha

 

just got the call it gonna be delivered tomorrow morning i have my camera ready for an unboxing vid

 

ah awesome gratz dude

 

I just got the call today also and it will be delivered tomorrow. We are obviously on the same shipment

 

Mines just arrived opened it switched it on the back in the box as im to damn busy at work LOL! looked awesome though

 

Mine's almost here. :B

 

Grats Matutu

ahanslot, nickbarbs, i'm pretty sure we're on the same shipment mine's due tomorrow morn' as well.

a good day for us all

 

yes gonna be a great day i have the day off uni aswell no lessons

 

Well after initially being told that my baby alien was gonna be here yesterday, then the Fedex system loosing it for about 22 hours, I called in the likes of Mulder and Scully to find it. It just showed back up on the Fedex radar and will be here today. Gotta call Dell later and get a refund on my overnight shipping. Bastaches!

 

I'm leaving work early tomorrow for some medical appointments so it should be in my hads by 4 PM

 

Dell reps told me to stop calling.

 

So they want you to e-mail and fax instead then, right?

 

unit arriving tomorrow! order date 2/5.

 

@wing = Did the courier call/email you? When did you get a tracking number? Can you show me your status updates? My dell rep is going to have a nice welcoming gift tomorrow...

 

Mine is in permanent boxing now

I am beginning to think that it is not as much part shortages as much as it is factory and logistics incompetence. JMO.

Basically, if your system was allocated to the "good place" you were set and if the "bad place", you are not. Perhaps Home's system was a leak from... "the bad place"....

Next trend I expect is a higher rate of failures or problems with these "later" shipped units. Just sayin'...

 

Well, same for me... got sick of waiting. Called rep, advised that orders submitted long after this date were being shipped... what gives?

She was great... put me on hold and came back saying that numerous orders were being help up by a backorder on PROCESSORS and BATTERIES. Of course, I asked her how this could be happening on earlier orders with others going out already...especially given they all use the same battery! She agreed... said it must be something related to the location where mine (and some other's here) are getting built. She submitted a ticket for a factory update and expedited status and gave me the ticket#, she also said she would will follow the order until it is in my hands. She even saw that I paid for overnight shipping and she refunded that right away. Sent me an email with her return address and direct line too.

Thought maybe mine was a bit different that those I've seen here as I have the Verizon mobile Gobi in the build but that apparently is not the issue.

Anyway, thought I'd make the post for all of us that ordered on 3/4 and are still in production hell.

 

did not get a tracking number but i've got a call and an SMS from Dell saying it will be delivered tomorrow (9am-2pm). that's sorta a confirmation for the delivery of your unit. got the same call and SMS for my last order too. PMed you my order number and customer code. hope it's able to speed up things for you.

 

Mine is finally on the Truck for Delivery Ordered 2/3 with Overnight.First game I'm installing is Bioshock,quite possibly my favorite game of all time.Then Bioshock 2.Then...who knows,probably some Duke Nukem Manhattan Project?

 

@rpomygal- This supports my theory that some of our Mini-Me's are being made at a "bad place", where incompetence and logistics cluelessness dwells.

I honestly will NOT be surprised if some (more than normal) of the batch of later shipments have quality problems. Makes too much sense not to happen. Seen it before.

 

@wingzee= Thanks mate, but my dell rep only gets back to the office tomorrow. This is infuriating. But congrats to yah, probably the first m11x in the country!

EDIT: The last time I ordered, the courier just popped up at my place. No email, no sms, no call. Just HONK HONK.

 

So we wait the longest, and then our units are crap?? Oh great

Makes sense tho Rush, I have less and less excitement about this now.

 

no probs, bro. just make sure the Dell rep really get it from you this time around. XD

haha. there's this guy on Lowyat.net who received his unit today. he should be the first.

just honk honk? all my 2009/2010 orders came with SMS prior to delivery. lol

 

Could still all be good- think happy thoughts

Had I not spent four years in contract manufacturing for IBM and then as an OEM printer supplier for Dell for three years, I would not be so cynical

I did all of the planning and had to deal with the supply / demand issues. Just because you save some money going to the "cheapest" place to make the product, does not mean it will be good. Get what you pay for- at the customer's expense

 

@wing = Alright. Second one then. Still up there compared to a lot of other people. Oh he's gonna get it alright. Yeah, just honk honk. The courier showed up without any notice. But it WAS Xmas eve... LOL

@rushy = Y.O.U.C.H. That plain sucks... That just means we're stuck in some cheapskate purgatory that Dell chose purely for financial reasons......

 

that could probably push your delivery date to within Feb, i hope. should be SMS or call from the courier a day before your delivery this time.

 

@wing = I fly out to NZ on the 27th. Any later and it would mean at least half a year using uni PCs... "Groans miserably" Plus did I mention I got tons of very unhelpful Dell Care reps today? An extraordinary number, almost felt like they shoved every incompetent fool they had in the call center at me...

 

@nukey = We should probably hold off judgement, since we may all have good products. Perhaps this will be an exception to the norm

I can say that I will be more suprised if some of us do not have problems, but again, I am cynical due to experience in the field. If some of us do have problems, that would be significant, since we are a small sample (several in a small sample is actually huge- from an SQL perspective).

Then again, none of us may have problems and all is good!

 

@rushy = Well we already have a lemon hit a forumer (homebrewer) but so far all the rest of the systems shipped out have not crashed and burned (Probably cause there was too much snow in the US and UK to notice anything burning, even the next door house) I sincerely wish the final statement is the true one.

 

So Fedex is officially open (the shipping facility in my town) I call and they said that that truck STILL hasn't been sorted yet and to call back at noon. I hate Fedex... are they seriously saying they leave the ONLY shipping container they received yesterday unsorted for over 24 hours. The rep I got on the phone was actually confused when her system showed it wasn't sorted, stating "I don't know how they do things at this Cape Girardeau facility but they are not doing them right, I've made note of this" and told me I should have been able to pick it up yesterday by 5:00pm with the time the container came in. AHH!!

 

Mister UPS just arrived at home with M11x and Alienware TactX Headset !

So happy

 

The irony of the two posts before mine... This is turning into a soap opera... Going to nuke (no pun intended) my rep tomorrow.

 

dad to receive it and courier it to NZ? though the charges might be high but at least it's better than 6 months with uni PCs. probably the 'good' reps are still away for CNY break?

 

Well that was nice. FedEX rep actually called the facility then called me back, package is being held for me going to pick up now.