*OFFICIAL* M11x Order Status Discussion Thread

No-no-no. They ran out of air at there factory.

 

One rep did say that there was a shortage of Windows 7 Home. No joke. It was either at the beginning of this thread or the end of part two.

 

someone clue me in on details? If its about delays, all I know is part shortage with an EDD of 2-27

 

wow.. I should call and be able to get a free case .. that's ridiculous..
out of stock out of crap. whatever excuses..

I wonder if anyone can actually provide facts as to what the hell happened to people's orders..

 

@Darkhan
What parts are affected? Hear anything about Chassis Defects?

 

Wouldn't hurt to try.

 

I have a part number and will have to look it up, currently I am in an airport so it will be tomorrow before I find it.

And no I have not heard any talk of defects.

 

@mikel527
I'm not sure if I should cause my rep really ticks me off. especially since he called my 'frustration' unacceptable -_-; he's not my mother.
He should be more apologetic with the situation than lecture me considering I'm giving the company money -_-;

@Darkhan
I'm a little lost here but is it because you work for Dell or wah Dx i'm confused.

 

@Darkhan
mind posting the part numbers affected by backorder? or PM?

@darkamikaze
Get my PM?

 

Added to the list. I think I'll add a "recommended" feature or something so people *know* this or that bag is good.

 

its sometimes better to call in and get a new rep to help you

 

@Darkhan

Thanks for looking finding something out for us. It's been a bit disappointing when I can't figure out what's causing the delay. Dell told me everything is fine but it's hard to believe I've been waiting 24 days and still in the build stage when another customer had their's shipped in 9 days due to customization.

Also, can you give us your impressions of the M11x after a few days with your baby?? Have you noticed any fan noise few others have mentioned?

 

No Fan noise on my unit. Even playing a game for a few hours its very low.

 

I know its frustrating to wait, however sometimes this happens, your original EDD should still be accurate?

 

@Darkhan:

I ordered on Feb.2, i've called a few times and have been told that i might receive my m11x anywhere from mid march to early april i live in Toronto.

Any idea why such a long delay for me? All they tell me is "backlog" or "parts shortage" no other details, yet many people who ordered later have received theirs. Wish i could get some actual info.

 

Should be is what we're all hoping for right now since we aren't lucky with an early arrival as many of people here have been..
I really hope I get it soon.

 

if it goes past our ESD then we can definitely call and give them a hard time and have them compensate yeah? though im already getting a free case and $25 dell bucks

 

In my case, yes. It's still in the build stage but supposed to ship next tuesday. Some other folks had their EDD moved back, though. I hope mine is not the case. Some have reported back orders on the CPU, chassis, battery. It's odd how the first to order are affected by these (reported) back orders. I'm thinking it's probably bad production lines that's causing the delay on the select of us.

good to hear the fan noise isn't an issue with you. Some reported OC problems too. Any issues with your OC? like fan constantly on or BSOD?

 

@teflonsheep Ye that's confusing, this is not my area, I post here cause I am a geek like all of you and share the info I get.

I asked again Monday and was told that the EDD dates should be very accurate? That's if the parts arrive on time?

 

Thanks Darkhan, i'll keep my fingers crossed! The wait is long because i've been without a gaming notebook for a while now and i really feel lost without one.

Appreciate the response.

 

Any insight into why the orders that were placed from Feb 2-5 are having backorders while orders a week later have already shipped?

 

I bet they're assuming everyone who ordered around those dates used the stackable coupons -_-;

To be honest I believe all those orders went to the worst factory..

 

i didnt stack coupons... i just had special pricing...

but i agree we got the bad production line...

 

lol at dark. conspiracy theory!

I just think production lines weren't ready to start up 2/2-2/3 so there were a lot of issues and problems.

 

Yeah i paid full pop for mine, no discounts at all.

 

:/ sighbeans... that's all i could really do >< conspire!! I could be doing something more productive.. like benchmarking on my m11x .. but you guys know why i'm not

 

I paid full price for mine too. Words can't really express how upset I am.

 

Same as you, Teflon, I paid full whack. I hope i'm not in the same boat as you, here in BC. Customer Service my end wont tell me anything at all. They just keep repeating "in production" at me down the phone, & "can I help you with anything else"? i'm like, "anything else? You haven't helped me with my first question damn it"!!!!!!!

 

@chuck and USRKain and others who's havnt shipped yet

Call and complain and tell them how inconvenient the situation is and see if they give you any freebies!

I gave the rep a tough time but was nice about it :]

 

Tried that, they just say my EDD is still on track, which is fair enough, but if it's one day later than my EDD then there will be some strong phone calls

 

Same with my rep.. all hell will break lose if my EDD is not met.

 

I hope you guys aren't planning on yelling at your sales rep... they can't do a thing.

The rep you would want to yell at if your EDD is changed or not honored is the one you speak to after using the phone status. it gives you an option to speak with a rep and it will put you directly to escalations.

 

And....It's...ORDERED!

SU7300, Black, 4GB RAM, 500GB HDD, Bluetooth.

OH YEAH!

--neg

 

@Zlog
dearly noted. I should really make a diagram of words I'd yell to maneuver myself to either a better build or major extras.

@neg2led
grats... I wouldn't be surprised if you get yours faster than I will get mine.

 

Keep poking at the fact that there are other people who ordered a week or more after you did and they got theirs already be unsatisfied and disapointed in Dell. Why is your order taking much longer etc. Just take your time until they get tired and give you a offer for a bag or something.

Just gotta know how to talk to them. Try to keep on point. Don't let them say otherwise. And if they won't do anything for you. Hang up and call in for a different rep. Just gotta find the right rep that'll do something. I've been calling for days and finally today got a rep that finally understands my point and compensated my troubles with the free alienware case and $25

 

Well I just wanted to let everyone know if for anything..

ceowulf's rep just said m11x orders are being shipped.
and Sero's rep said his would be shipped before the end of this week.

I see this as a good sign! I don't want to get everyone's hopes up but I don't want you guys to sulk and start a revolutionary war against Dell and their reps :x

I hope everyone who was in build purgatory will come out of build and be shipped automatically..

To be honest the only bad thing I see comign about that is editing my thread in the side topics forum cuz changing those would be a mess T__T

 

That is definitely some good news. Finally a light at the end of the tunnel

 

I'm just waiting to see a USA order that was placed on 2/12 ship, then I know that I'm due any time.

 

My rep called me today to tell me that he did not know why my order is delayed and also that he is just as surprised that people who ordered later are receiving theirs already.

He said they are being built as they are ordered. If that were true wouldn't i have mine already?

He was unsure as to whether it will even come on the EDD of 3/3 or anytime before.

 

I ordered on 2/12 and my ETA is 3/18. Its ok by me if I have to wait that long as long as all the little bugs are worked out of the system by then .

 

I ordered on 2/13 and my ETA is 3/17

Are u in the US? I'm over here in sunny Southern California. I'm looking forward to them shipping in the middle of next week

 

@Binkjobin
totally killed my excitement buzz from ceowulf's and Sero's goodnews
back to my sulking.. -sigh-..I hope they figure it out..

 

Purolator is notorious for having a poor tracking system. Your status could still show `In Transit in U.S. via U.S.A. GROUND LINEHAUL depot`` while your parcel is on the vehicle for delivery...

 

it's partially based on shipping. I'm overnight, expected SHIP date is 3/11

 

Actually, It did update tonight:

2010/02/25 17:21 Shipment In Transit
2010/02/25 17:20 Picked up by Purolator
2010/02/25 00:00 In Transit in U.S.

Hopefully, It arrives tomorrow!

 

Im in Australia, And it has been a week with no EDD at all .. they are saying its a part shortage and cant tell me when i would likely be receiving any update ?

Plus apparently they cant do discounts on this product no EPP or anything and i know its not huge amount of money AUD $1599 but with no update its so annoying any ideas what parts are delayed ? or how i can get some type of discount ?

 

@mounja I got a AU$130 discount because Dad's company just bought a bunch of servers from Dell, but that's the most my salesrep is authorised to apply (and he's a senior internal account manager!)

The hilarity is that it's $1337 before GST!

--neg

 

How long was it in the system before it updated?

Edit: Just saw in your previous post it's 2010/02/25 00:00 In Transit in U.S... Mine is 2010/02/24 14:15 In Transit in U.S.

 

@neg2led LOL that's awesome 1337. Well I work for a company which i would rather not to name that does a lot of business with dell and compliments their systems. But doesn't matter just frustrating that they wont allow this to be a factor in the matter. if some way i could say here is someone who has a discount do it lol

What's the status on your system are you in the same boat as me ?

 

Yup I'm in the US, opposite side from you. I'm in Connecticut.