*OFFICIAL* M17x Order Status Thread...*PART 2*

[email protected] Feel ya on the FedEx Crew. However...I was wonder...am I the only person who has memorized his order number and the number to call to check on the status of an order. Ha! I mean is there like a certain number of calls that can be made to the automated service before its considered obsessive??

 

I am guilty of the same thing. 3 days in boxing going on 4 has me calling more and more though...its gotta ship soon!

Edit: Awesome. I called at 1:30PM CST and now it is changed to shipped. so maybe i will even have it by this weekend. anxious to get a tracking number and check it out later.

 

landed!!!!!!!2:00 pm central but i am busy i can't open it yet :rolleyes2:

 

I think an extended "Smoke Break" is in order for ya!

 

Lol, I hear ya. Well at least I did 2hrs ago before FedEx showed up with mine. All I can say is wow...

But it was really funny, when I opened the door the FedEx guy said "Thank God I don't have to come back later today!" He was driving a Budget rental truck

:laugh:

Anyway to recap: Web order #1 on 10/17, canceled on 11/23 and reordered due to delays and poor support. Reorder shipped on 11/30 and now I have it! Gratz to all who also have theirs and good luck to those still waiting. See you all in the owners lounge.

 

that's a negative ... I've memorized my order, customer, phone and sales rep numbers while was waiting for my system !

 

Look like there was a $100 price drop today. Time to call and get that extra $100 off.

 

OH wonderful. My order has been delayed yet again. Big surprise there. But it's strange...the delay date isn't a full week like it has been showing. it's gone from 11/13, to 11/21, to 12/1, to 12/8, and now it's only up to 12/11...it only went up three days. and of course I'm sitting on the phone right now waiting for a customer sales rep to help me figure out why my laptop is in delay. Because I put a post not 2 or 3 posts ago saying that Dell told me that my laptop was on high priority and that there were no further delays forseen...bullcrap.

I'm at a loss. I can't even turn back and cancel it. Dell is just dangling this beautiful thing in my face and I can't even have it. total bullcrap.

 

I think I'm way passed obsessed, if there is such a thing. I've called Dell just about every single day about my order ever since the 2nd delay. And that probably means EVERY day except weekends of course. It's been over a freakin month and I want my laptop. I seem very mad but really I've almost lost hope and my frame for this, I mean I almost feel like breaking down and crying. I spent 5500 dollars on this thing and I can't even cancel it because I've already received the other shipments.

I just don't know what to do...

 

Just relax you'll get it soon.

Keep in mind this is the one major CON of ordering online a custom computer from Dell. You have to wait.

The PRO is that you're not one of the masses who overpays for last year's tech at Best Buy for instant satisfaction, and by waiting you get the latest and greatest for fair costs, not inflated retail costs. Its not cheap but you are getting lots of last gen stuff (i7 debate aside) and you're getting it at market price, not Best Buy or Circuit City price.

Just be patient it's worth the wait. It's a fantastic machine.

 

Second day in the Boxing Phase....its sooo close I'm losing sleep at night! LOL

 

Man I'm finally restoring my health. the 3 weeks from ordering to recieving was one of the most unhealthy periods of my life in terms of obsessively checking Dell Order Status and reading about the M17x.

 

Man I'm happy you said that cuz I was seriously starting to wonder about myself. My Tivo is all backed up with recorded programs I haven't watched because all I do is check Dell and scour the net for M17x news! LOL My brother has asked me to seek help! Little did I know...I already has a support group! HAHA Now Cmon Order...shift to shipping already!

 

I think I might cry

I was checking my tracking today and it was on the truck for delivery and of course no one is home to accept it. My apartment manager accepts FedEx/UPS but according to tracking it wasn't accepted by them. I can't issue a willcall because they don't send the packages back to the sort facility so I have to wait until Saturday to get it (fortunately they will since it's home delivery method). I was hopeing to have it tonight so I could play with it but NO M17x FOR YOU!!!!

Bah!!!

 

Could someone check something for me? When tracking your parcel via the dell site there is a link to the packing slip.Click on that link and check whether you have details filled in in the "ship to" block.Mine is empty

My first replacement got lost in transit and i am worried that the delivery details are not present...thanks

 

This happened to me as well - I wouldn't worry too much. When I checked with Customer Service they indicated it hadn't been updated yet. All was fine and my system was delivered as expected. Might still call - CS can confirm for you.

 

Thanks..once again i batboy'd it(vs googling it) and an answer is forthcoming...hehe. CS is only open on monday right? Well, here it is

 

I haven't called them (on weekends) in quite some time... I remember EPP Sales/Customer Service used to be available during normal business hours on weekends. Not sure about regular CS. Can always try and reach them. If closed, Monday it is

 

Mine should be here in 2days time!!! god i cant wait

 

Well, My order status is shipped. We'll see how long it takes to get to Iraq. Also went to order the QX9300 from HP and my credit card wasn't accepted. Looks like I'm going to be making some phone calls. I just hope this is normal and it doesn't hold up my order.

 

Yay. My m17x came today at about 1PM. Ordered November 22nd, received December 5th. It only took 3 days in transit with ground shipping.

My first impression is the same as a lot of people's seems to have been. I am blown away by it. Everything looks and feels really nice. Everything is running great out of the box.

All around I am just completely happy with it.

Sorry for the picture quality, my phone camera isn't the best.

 

i tought they put the alien head on the middle not on one side congrats. and welcome to NBR.

 

Thanks, its nice to be here. Everyone seems pretty friendly and helpful.

 

believe me here is a lot of nice people and you will see when the time comes

 

Can you put the links for the QX9300? I cant seem to find it on HP

 

http://h20141.www2.hp.com/HPParts/Default.aspx?mscssid=B64F997046F443F9AE1F629D3157011C

Search for part # 507946-001

 

Thank you very much

 

You know I just realized something...a couple of you guys have been telling me to go ahead and cancel my order because I've been waiting for more than 6 weeks...but I can't cancel. I've already received my additional batteries and carrying bag for the laptop (among all the other accessories), and you have to send that stuff back in order to get a refund for the cancellation, and it's been more than 21 days upon arrival of the product. (or is it 31 days that you have to return them...either way, it's been more than that too). so basically I'm waiting for something that may not even be getting worked on right now because they told me the 'parts aren't compatible' or some crap. They explained that when they had put my laptop together the parts weren't working or something and they weren't gonna send me a non-working laptop (of course) and that is the closest amount of information I have EVER got about why my laptop is being delayed (instead of the standard, "It's on high priority, some of the parts are being ordered because of the high demand, a lot of people are ordering this product and blah blah blah).
Point is...I'm getting duped out of my money and satisfaction because I'm not even entirely sure this thing is getting worked on. I can't cancel and reorder...I'm forced to wait on something that may never get here. This. Sucks. Majorly.

 

LOL ... am I missing something ? Just call'em up ... demand , "DEMAND" it to be canceled and that you really don't give a damn at which stage it currently is and force them to have it canceled (I think there is some sort of policy or law that major creditors have towards all electronic purchases that you make with any vendor where they must present a product to a consumer within 30 days time frame) ... Their excuses should not be your concern !

Or try calling the sales rep that was helping me , that guy was truly awesome , someone else actually from this thread also re-ordered from him after getting his contact info from me... see if he will be able to sort out that cancelation issue for you and have it re-ordered with him ... took me 10 days from order date to have it in my hands ... PM me if something for more info on that guy ...

 

I'm gonna do that. I've just been afraid of cancelling and what not. But I think it's time to do just that.

 

ta-dam .... see your PMs

 

omg thanx for that. I will be calling first thing tomorrow. Thank you so much. 10 long days here I come!

 

Baaaaaaaaaaaah 1 1/2 Hrs till i finally get my m17x!! Sitting here waiting is killing me

 

Had big problems that lasted from order date of 10-16 til my order got canceled out of the blue, with no reason or answers, on 11-30 after 6 delays and many different stories it just got canceled no one knew why, reordered with digitals man and got discounts and upgrades, I am not crossing fingers thinking I am on the 10 day delivery page because I was told up front with black friday and cyber monday orders are flying in, I was just promised to get a better machine than I originally ordered and I paid less for a better machine. So having 1 person to call and 1 person who will give ya all the info u need is much better than on hold with crappy hard to understand and no answers overseas operators and managers, with the great lie of expedite or rush or hurry. So ordering thru sales dept is always way to go....

 

I ordered on the 30th November and my order was confirmed on the 31st November. I got an email stating That the M17x was in production on the 1st December, I just got an email Today (7th december) confirming shipping date on or before the 17th December with tracking Number!
So just wait for delivery and get my info from my M1730 backed up ready to transfer to my new machine

Happy Days!

 

lol, is that the same guy I sent to you?

 

So thanx guys for everything. I ordered through that rep you sent me, and he was amazing. I'm calling my bank and upping the limit of course, and then things will be in motion. Hopefully it'll be 10 days like you said, because the EDD is on the 28th...and I cannot wait that long. But ah well, I actually feel like something is getting done now.

 

well I ordered on the 11-29. Called today and its being Boxed. My EDD is 12-16. Wondering if its coming early........

 

Thought I'd pass this on, the further saga of my M17x, which I now call "Roswell". Why? Cause it crashed!

I got it at my door on 12/2 and the first 1/2 day it seemed fine. The next day (Day 2) I dumped it to load Windows 7 Ultimate and I started to have some weird crashes. I figued it might have been due to the chipset drivers as I have read that loading the storage drivers might not be a good idea. So I wipe & reload again not installing the network and storage drivers of the chipset, and it seems fine for the rest of the night.

On the morning of Day 3 the system doesn't post. Being that I work for a company that builds custom storage servers and that I am warranty certified for a number of desktop and laptop brands I start reseating parts in case something was loose from shipping. Still no post. Then after trial and error with 1 DIMM I finally get the system to post with 1 of the 2 2GB modules and I'm thinking I have a bad one. No big deal and I boot into windows for some more testing.

Then I start crashing an average of 2-3 times an hour and to make maters worse it's now working with both DIMMS after swapping parts around again. I load the diagnostics from the boot menu and let it run the full RAM test, no problems found. I then boot off the Resource DVD to run the full diagnostic program, again no problems found.

Day 4 the system does not post again and no matter what I do I can't get it back up this time so I call support. After 3hrs (hold times included) we come to agreement that it's either the motherboard or some other piece of hardware. Needless to say I tell him with it being brand new I would like a complete replacement sent. I'm told that he can only order a motherboard replacement and that I would have to talk to customer service, which was closed on the weekend (Higher Learning Division).

I have to add that I think it was actual Alienware tech support I was talking to and he was really helpful. We just could figure out exactly what the problem was. Later that night I finally got the system to post again by leaving the CMOS battery disconnected. Not and ideal solution but at least it worked, or so I thought. The next morning (Day 5) it posted a few times after being off the entire night, the first time since this started. I think to myself this could be it, but no. Later in the afternoon it doesn't post with the CMOS batt still disconnected.

Day 6, called customer service and have a new one on order to replace it. they were quite polite and very helpful, and just went ahead and processed the replacement order. So hopefully in a week or so I'll have a new one that works just fine. Other than that, the times I had it running it was working great (except for the crashes, lol). It's a really nice system and just bums me out from such a long wait. Oh well...

 

Got my M17x on Saturday... it's a beautiful machine, not a single blemish on it. It's freaking fast too. I popped in my Corsair SSD and my other HDD for storage and reinstalled Windows7 but for some reason, I could not get it to install with the Bios set to AHCI. It installs fine but when I try to load the Nvidia MCP79 drivers, the installer finished and the machine locks up. The only way I could get it to run ok is if I run in ATA mode. I'm still getting 230MB/s read performance from the SSD so I'm not too worried and 69MB/s from my HDD.

Mouse and headset landing today.

 

Been following this thread for a couple weeks - I seem to be in the same boat Calleo was in - I ordered back in October and after calling a bunch of times - it's still delayed. Would anyone be able to PM/email me that rep who's been a miracle to you about canceling/redoing your order over the phone? I'd appreciate it

 

If your SSD supports TRIM DO NOT use the nVidia drivers for the controller. Use the Windows 7 drivers.

 

I just got off the phone with the 'miracle' rep, and my last order is cancelled and the new one has been put through with the free TactX headset and Alienware mouse, and this should be here next week around Thursday. glad I caught this at the first of the week.

And yeah what's ur email? I'd gladly hand over that info for a fellow Alienware costumer!

 

Thanks so much ^^ Email is [email protected]

 

alrighty!! I just sent you a message. Glad to help out!

 

about how long does it take to Box the 17x? Im thinking im going to get mine early.

 

mine never shows boxing stage it jumps from production to shipped i don't think is going to take that long not more than one day

 

well you cant view "Boxing" on the status website. You have to call a 800 number..

I CAN ONLY HOPE IT SHIPS TOMORROW!

 

boxing is normally 3 days.

 

Got my mouse and headset from UPS. Mouse is nice and solid, although wired. Headset is big like I thought, but hey, it was free

Hey Mandrake, regarding your message about the AHCI... I did the registry mod to enable Windows 7's AHCI driver, enabled the legacy AHCI in the bios, rebooted and it identified correctly and it didn't lock up this time. So, it looks to be working great. I reran a sisoft ssd benchmark and it went up from 230 to 246MB/s read performance after enabled AHCI. I'm stoked.