*OFFICIAL* M17x Order Status Thread...

hi, im new to the forum...just want to join the club
anywayz, i'd ordered the new m17x on 6/4 and currently in boxing phase
and GABE does your system in shipping phase for real?

 

yes gabe has info and contacts we don't

 

here the first unboxed of the m17x system review ENJOY
http://www.digitalchumps.com/e3-200...erview/3203-alienware-m17x-unboxing-pics.html

 

^^

already posted, but thanks anyway

 

oh my bad, sorry

 

Placed my order on June 8th, online but followed up on phone to confirm financing.

Here are my specs, did I do ok?
Estimated Delivery Date : 07/10/2009 Quantity Item Description 1 Space Black – Anodized Aluminum
1 Intel® Core™2 Extreme Quad QX9300 2.53GHz (12MB Cache, 1066MHz FSB)
1 6GB DDR3 at 1066MHz
1 17-inch WideUXGA 1920x1200 (1200p)
1 Dual NVIDIA® GeForce® GTX 260M, 2GB – SLI® Enabled
1 500GB 7,200RPM w/ Free Fall Protection
1 Personalized Nameplate
1 Mars Red
1 Windows Vista® Home Premium (64-bit Edition) with Service Pack 1
1 Alienhead Chrome Red
1 Alienhead Chrome Red
1 Slot-Load Dual Layer Blu-ray Combo (BR-ROM, DVD+-RW, CD-RW)
1 Internal 300Mbps Dual-Band a/g/n Wireless with MIMO Technology
1 1Yr Ltd Hardware Warranty, InHome Service after Remote Diagnosis
1 AlienRespawn Image Recovery DVD
1 World of Warcraft Preinstall Edition
1 Internal Wireless Bluetooth® 2.1 with EDR

Still in production. I will be out of town from June 30th thru July 11th, but my son will be at home if it arrives on the 10th. Any chance you think that it could come by the 29th?

 

Just got off the phone talking to my rep. It seems that all m17x's that have been ordered here in the Netherlands are still all in phase 2: pre-production.
And they don't seem to get any further at the monent. It might also be a European parts problem?

 

The plot thickens.

I am from the Netherlands. There are two production facilities here in Europe (Limerick-Ireland and Lodz-Poland) but:
Mine will be produced in China!

 

wasn't Ireland shut down?

 

Not yet, but will be soon. Still strange that a product for the European market will be built in China, when there are facilities in Europe.
I wonder how this will affect time between shipment and delivery.

 

the european demand might be too high for the Lodz factory alone.

 

The China factory doesn't do a very good job either. My m17x is in pre-production for 10 days now!

 

i think the GTX 260Ms are in pretty high demand.

 

Day #4 in boxing. Need to have it shipped by Wednesday for delivery this week!

 

Well just got some more information from a lady on the order status department here in the Netherlands.
There is an additional Lead-time of about 20 working-days up on the normal delivery time.

If still possible I'm gonna cancel this order simply because I'm tired of waiting and because my rep has been telling me a different story every time I talked to him.

m17x bye bye!

 

There's three factories in production for Dell, in Europe; Poland, Ireland and one more. I did write a post on it but I have no idea where it is now and I can't seem to search for it. =/

 

Looks good to me..

What is the Mars red?

 

Default LED color.

 

Dell simply has a parts problem, they better get there act together.
Mine is in pre-production in China.

 

There's no problems with parts and nothing is on backorder. I've been told that by every rep I've spoken to which is around 15. I just got off the phone with a Dell rep who has now told me my laptop is being produced in Ireland (a rep I spoke to last week said it was being done in Poland). She was unable to confirm how many factories were in production for Dell's European orders. She also added that it only takes them 4 hours to put the laptop together and so my M17x should reach be much earlier than my current EDD of 6th July. She also said she'd enquire as to what was going on with my order and why it was still in pre-production then send me an e-mail to let me know what exactly is going on.

 

All I got when I called and talked to a rep was "your order is finalizing in the building stage"...whatever that means. Her english was borderline.

 

Well something is holding them back somehow. Otherwise it wouldn't be in pre-production for so long.
My rep just told me that mine iwill be produced in China.

 

DOH!!!!

Thats right..
Thanks

 

hi,

I did my order on the 10 / June
It In Production: 11/06/2009

my esd is 1 of July, I can live with that in my opinion

 

Welcome to NBR. Did you call the number in the first post of this thread to see where in production you are? (assuming you're in the US)

 

dang, zfactor - your guy was right! Dell knocked a week off the build time for the M17x (see pic).

Anyway, here's hoping that my system moves into boxing soon!

 

In total this is day #11 for me so I assume it will ship by the end of the week. Same with everyone else here.

 

Well, all of our brand new M17x's are already out of date

http://gizmodo.com/5290473/nvidia-geforce-200m-graphics-cards-just-made-your-notebook-old-and-busted

 

Nope. Just checked by phone. Mine is still in build (not boxing) stage. If you believe the phone reps it's got a backordered black chassis.

 

I don't... See the pic in my post above (15 day build time now instead of 20).

 

geez, now we need to remember that GTX 260M is below a GTS 260M. Can't they at least go into the 300 range to make it less confusing?

 

I knew that those GPU's listed were not as powerful as ours, but they are built of the new 200 core architecture and use GDDR5.

So, it's only a matter of time before one does come out that is fast than the GTX 280M.

 

I didn't compare the stats I just saw it says that the ones we purchased are based off of the old architecture.

 

will hopefully when a 280m gddr5 does come, we will have a upgrade path to them.

 

Just don't hold your breath.....

 

yea they will use the same power and run cooler they will be mxm 3.0

 

they will proably hit the lower end laptops and mid range nvidia seriously needs to updste their budget gaming rigs like the gateway etc

 

I don't, since every rep I have spoken to has told me that no items are on backorder.

 

I am still in the boxing stage, hopefully that will change later today which I think will happen.

 

Well - either your reps or my reps are misinformed. (Which wouldn't surprise me since some of the early ones said nothing was wrong either.) If nothing is backordered for mine then why am I not in the boxing stage like the half-a-dozen or folks here who ordered 2-3 days after me?

Wow - You have the same esd date as me and I ordered the morning of the first day it was available.

 

I just got a call back from the rep's manager. He had heard about my plan to cancel the order.
This is what he told me:

with a new system here seems to be a RTO (Ready To Order) and a RTS (Ready To Ship) time. Unfortunately for the BeNeLux, or perhaps entire Europe the RTS has not been reached yet. So we have to wait till the production que has been filled, and then all the computers can be built,tested,boxed and Shipped in one run. So I just have to be patient and wait until the que has been filled. It could be any time now, but it also might take another week.

 

unfortunately mine is still in the building stage also so i finally spoke to a rep about the order for the first time, the only thing he told me i didn't already know was that there is no back ordered parts for my system. The rest i already knew such as the build stage and EDD.

 

Got my order confirmation today - sensibly cautious credit card company refused authorisation which held me up 5 days.

Ordered in UK 10 june, confirmation 15 june, EDD 23 July

Space Black, QX9300, 4GB 1333MHz, 500GB HDD, BluRay, WUXGA, SLI 280

 

s-t-i-l-l in boxing stage Day #5

 

Lets hope someone gets their M17x by tonight or tomorrow, I'm itching for some benchmarks and temperature tests.

 

and to see if battery life really extends from 16 seconds to 26 seconds in stealth mode

 

That I can believe. Anything to save a few bucks.

 

GabeZ is the only one here that has their system shipped...that I know of.

 

Well, I just got a call from a representative in Round Rock. He explained that my order has been held up because the SKU number for the TV Tuner card was wrong on the website when i ordered. So now they have split my order into two parts; The main notebook and the TV card. The only thing is that this means that it's moved back into processing (ugh). I was afraid to even ask when he thought it might be shipped. He did say that they would rush it as much as possible.
Fortunately he gave me his direct phone extension and email so I don't have to deal with Customer 'Care' anymore. Not that they EVER said anything about there being a problem with the order itself let alone the tv card. The only things they ever told me was that 1) nothing was wrong at all or 2) it's being delayed because of the black chassis.

You know - even with this delay I am back to being excited about this Notebook. Having to deal with the support had sucked all the fun out of it...

Anyway, If you ordered the TV card you might be in the same boat as me. I don't know when they fixed the numbers on the website but if you ordered the morning of the first day it was available - that was when I ordered.

 

Looks like everyone who is buying a M17X is getting an even better deal now that pre-orders are starting for the Clevo M980nu.

Check out this thread.