*OFFICIAL* M17x Order Status Thread...

Lol. Well if Dell is fixing the screens then im happy i have to wait 2 more weeks for mine... save the month it would take to send it in to get fixed

 

HAHAHAHHAHAH! Maybe box was the wrong word to use, casing would've been better, they ran out of laptop casing's sorry for the confusion. Aristotle just go to the Dell Forumns and type in something along the lines of M17X order issues and you should come up with the thread.

I am from the UK sleey0 so I am expecting mine in December of '09 =p .

 

December ? you didnt hear this from me. lool even if they just produce them now because they have no stock then this could be bad or good. it depends how lucky you are.

Dell forums are controlled by Dell. this is a free speaking forum. even more if i hear the replies from Dell reps i get more angry.

 

I don't mind either if Dell is trying to fix a screen issue. Send all the crappy ones to the US I say =P!

 

no i want to make things clear. we have nothing with US owners and we are glad they got it already. we see their reviews and pics anyway. Its Dellienware as referred now on and their policy of distributing new laptops. especially alienware ones.

but if US owners have screen issues they will get rid of them faster than in our case. so just send them there. just kidding.

 

Dellienware...?

 

oh come on my friend Dell + Alienware= Dellienware.

i think this name is appropriate only for m17x the only one coming from the cooperation of Dell and alienware but really no one knows who has the rights. i also cant understand why the m17x is present on two different websites. actually its the first time you access one webpage (Alienware one) to see a laptop and so as to place your order you are transferred to an other webpage (Dell). this is confusing by its own.

if you ask me i would say that everything is produced by a factory of alienware. some parts are of Dell anyway like the dvd or blue ray (this slot was always of Dell), wireless card. Dell is the distributor but alienware controls how it will be distributed. its complicated. i am not sure for that anyway. its like an hybrid of products from both alienware and Dell and even others (i have seen from us owners reviews that the screen is samsung ? ). maybe this is the problem with the lack of parts anyway. this is what i understand

 

Yep. See sig.... lol

This laptop is being sold by Dell and assembled at their xiamen, china factory. It was designed by AW and still carries the AW logo.

Dell bought AW and is now phasing out it's XPS gaming line and replacing it with AW.

 

I ordered from the AAFES site on 6/12/2009, see my post below for more info...

Seems like either my expedite request worked, or one or more of the components you chose are causing delays.

 

im sorry, what does this have to do with order status ?

 

now my order has officially shipped, received the email today. it should be in my hand on or before friday. Drooools.

 

Dont drool yet, you may get a messed up screen like the rest. Mines still in production and has been since 6/8 so i still got waiting to do, canada may be ftw or ftl, if i wait longer then americans but get a working screen ill be happy, but if i wait 2 weeks longer and get the same as them... ftl

 

I am sure WYSIWYG re: the lcd's.

I doubt Dell is just going to make a sudden switch of lcd's. Granted they usually use different suppliers but samsung is usually the main one.

Just don't get disappointed is all I'm saying

 

Vaild point... I know about the Dellienware thing =P. I knew where you were coming from I mean, I just found it amusing. Well I don't think anyone has had a "crappy" screen, just a little bleeding problem which probably wouldn't bother the average joe. We should wait until someone gets one in Europe and then question them.

 

They have.. have you seen the m17x lcd thread?

 

My lcd is far from "crappy"....

Could it be better? Sure, if it was an RGBLED screen

 

Nope I haven't, but I shall look into it!

 

I can only find the old Alienware counterparts.

 

That is great news. Glad to hear it. I got my letter today too. With next-day shipping I should see mine tomorrow though.

 

and what did he say? i cant find the european post

 

Lucky bum's =P .

 

i got my letter yesterday also. Also with the next day shipping. Yet...i didnt get it today, FedeX have been holding it a day longer......damn it, this is outrage i want my notebook! I hope it doesnt happen to you. oh well ill get it tomorrow hopefully.....

 

i'm not worried bout the screen to much, would just give me a reason to use the warrenty to replace the screen until i got what i paid for.

 

in retrospect i should have done next day also, as much as i spent for my rig what was a extra 70 dollars.

 

Relatively good news from Europe (dell France): after having my two previous orders cancelled, I phoned my rep today and she provided me with a new order number, my m17x is now in production. Even thought the EDD shown on their site is 27.07, she assured me that the real EDD is 13.07. She also admitted that their order system is messed up and they're getting it fixed as soon as possible.

 

Sorry bro wouldn't count on that. When I ordered (i'm in France Sara took my order) told me that I would be delivered 21st of July, when I complained they said it was a mistake I will receive it 21st of June. and i got a mail last week saying ill be getting it 29th of July

 

Something is really wrong with their order system, I can understand late EDDs but I ordered yesterday and got 07/07 (dell fr too), wouldn't it be easier for them to give an EDD at the end of july and deliver it earlier if they can rather than giving an early EDD and not being able to make it? This makes me think their order system knows nothing about the availability of m17x's parts.

 

Is it really LED blacklit...whats the truth to that rumor...

 

Oh I guess we only can wait and see. By the way, one guy from portables4gamers.com has his m17x shipped already, that makes me think they're finally getting over that mess =)

 

Is he from Europe?

Also, had my rep's supervisor call yesterday saying that my order was being expedited and should be with me by Wednesday next week.

 

how the heck do I get my rep's supervisor to call me and tell me that....=P.

 

Yes, that's what I am wondering too. Mine is "in production" since June 18th, and all they tell me I will have it on or before July 10th. I have asked the reps manager to call me but still nothing. He simply refuses to call.

Dell Netherlands: Great Customer Service, but not really. Very sad.

 

Well I was really hoping it was going to ship today, mine has been "In Production" since the 4th. So it has been 20 days, my EDD is the 3rd of July. I'm wondering why its taking so long... I mean, it didn't even get canceled or anything it has been good so far in that way but its just taking so long and I'm about to lose my mind.

 

They were waiting on parts Rekon, they just didn't tell you. Be glad that nothing has changed though it means, if things stay the same, you will get yours 20 days before me...

 

Somehow I get the feeling thay are pulling our legs. Mine was in pre-production for 14 days, then my order was cancelled. Then it was re-ordered on the 18th and went straight in production (P3). You might expect that all parts to build it would be available then. But I guess not. It looks like they are still waiting for parts somehow.

 

Oh I see, well I live in Canada too so that's probably another reason why I will not get my sooner than my EDD :/ . But if it is any later than my EDD, I am going to completely flip at Dell. I just find it so odd that people from other countries cannot get there's sooner than there EDD. I mean it all comes from the same production plants, does it not? So that pretty much means only one thing and that is Dell was sending all their products out to US customers. Pretty cheap...

Edit: Maybe they are saving the best for last? (No screen bleed, brighter screens, etc.)

 

at least most of you can track it online. as i was informed by someone else (moo or bigx333), the order tracking is not at all accurate. so i stopped checking it the week after i ordered it. the sales rep also told me about the inaccuracy of the online tracking.

got a call from logistics today. said they've got it and they'll deliver tomorrow

the tracking status is "manufacturing build complete" with an arrow, not check mark. so anyways, it's not accurate.

 

@Scytus: no, i think sleey0 just meant that his screen is not at all crappy and it would only be better if it was RGB-LED - as in, that's the only way it could be better than it already is.

dunno why i felt like clearing up that one

 

Yah, so the screen is good.

 

update, just got my tracking info from fedex according to them it will be delivered on thursday, but dell says friday luckily i'm off all this week so sooner the better.

 

The defintely pad their EDD's. I ordered mine on day 1 (june 2nd) and my EDD was July 1st. They couldn't have including delays for parts on the first day.

The online order status from Dell isn't very precise but for my order it was fairly accurate. The phone status (as described on the first page of this thread) was much more precise and was a little less accurate. It never gave information about the order being cancelled.

 

Acording to the site mine has been in production for 16 days hope that its inaccurate. Im in canada also

 

Where do you guys check the status? I only have the dell site. I don't see where you see stages like "pre-production" "boxing" etc.

I placed my order yesterday and the status link gives me "in production" and the only other statuses would be "pending", "shipped", "canceled."

I don't think this is the same site you are all talking about.

???

 

alright guess ill give em a call later today

 

on the first post of this thread there is a alternate number to call which gives specific details on your order, but it only works for US residents supposedly

 

alrighty then i cant call im canadian... america ftw everything is cheaper there

 

Times have surely changed...

 

10:58 am,06/24/09

Still in boxing stage, no follow up call from quality control about LCD backorder yet.

 

oh! i didnt know that! so you are the exception to the US rule of orders. so you ordered before so many US people and still waiting? i wonder if US people that got it so fast are only lucky or they know someone inside Dell...

 

Well just had another guy on Dell Forumns post in there that he is getting his today, his EDD was July 10th, so a 15 day turn around time, he ordered the 10th of June though, kind of annoys me, because I ordered a week before him, but at least he is getting it and the EU are getting them now!