The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.
← Previous pageNext page →

    *OFFICIAL* M17x Order Status Thread...

    Discussion in 'Alienware' started by sleey0, Jun 3, 2009.

  1. sleey0

    sleey0 R.I.P. AW Side Topics

    Reputations:
    1,870
    Messages:
    7,976
    Likes Received:
    0
    Trophy Points:
    205
    Moo

    It's not really five more days. You systems build time to begin with is 15 days max.

    Those 5 days fall right into the 15. So there are shortages but they will get them in so it shouldn't affect your order.
     
  2. Praze

    Praze Notebook Consultant

    Reputations:
    223
    Messages:
    294
    Likes Received:
    0
    Trophy Points:
    30
    Alright, bros... just moved into shipped status after 3 full business days of the boxing stage. My updated order time-line is as follows...

    Order Date: 6/12/2009
    In Production, Build Stage: 6/15/2009 (after a weekend)
    Original Delivery Date (standard 3-5 Day Shipping): 7/20/2009
    Requested Next Day Shipping from C.S. (India): 6/17/2009
    Upgraded Delivery Date (Next Day Shipping): 7/13/2009
    In Production, Boxing Stage: 6/22/2009 (morning)
    Shipped Status: 6/24/2009 (end of day)
    Final Estimated Delivery Date: 6/26/2009
    Invoice Total: $2,228.52 (free shipping, no tax, AAFES service member discount)

    I'm not going to go into detail of my 2 previous orders I had before this including my return of an M1730, but will gladly make a second post for that info should anyone like to hear it (check my posting on pg. 168 of this thread for half of the story) ;)
     
  3. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    Lucky i ordered 6/7/2009
    Build 6/8/2009
    Still in build
     
  4. Doomy

    Doomy Notebook Geek

    Reputations:
    4
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    Ordered 18/06/09
    Expected delivery 07/06/09
    In Australia
     
  5. dikkiedirk

    dikkiedirk Notebook Evangelist

    Reputations:
    3
    Messages:
    316
    Likes Received:
    0
    Trophy Points:
    30
    Well from the info i get from the Dutch Dell site in Phase 2 pre-production there is a check if all parts are avaialble, if this is true then you will move into pjase 3 production. So there shouldn't be any parts problem in phase 3.
    Unless a problem is discovered with one of the parts off course and that seems to be out of stock.
     
  6. Aristotelhs2060

    Aristotelhs2060 Notebook Virtuoso

    Reputations:
    577
    Messages:
    3,193
    Likes Received:
    280
    Trophy Points:
    151
    this is what i am saying for days now. its that you say or that the build phase is some kind fake. but 90% of euro machines are in build phase directly 2 -3 days after purchase. so parts cant be available immediately and directly in build phase lasting for many days (not all of them can have problems). this is for the eyes again.
     
  7. dikkiedirk

    dikkiedirk Notebook Evangelist

    Reputations:
    3
    Messages:
    316
    Likes Received:
    0
    Trophy Points:
    30
    Yes, it is just you keep us happy and make us belief that the are really working on it. Well if they give me all the parts plus a drawing i can easily built it 2 days and then test it.

    Complete bogus in my eyes!
     
  8. Aristotelhs2060

    Aristotelhs2060 Notebook Virtuoso

    Reputations:
    577
    Messages:
    3,193
    Likes Received:
    280
    Trophy Points:
    151
    i know what you mean. sorry for that my friend. this is how i get it. if i understand something else i will be the first to post it. be sure for that. and i always hope good luck to all of us. if you have the parts you can build it in 2 hours but this is what i am asking. do they have the whole parts? i posted earlier that build phase may start before all parts are available. . this is what i got from a Dell rep.except if the chassis is missing i guess :)

    and i am sure they are working on it. how long can they keep us waiting?
     
  9. dikkiedirk

    dikkiedirk Notebook Evangelist

    Reputations:
    3
    Messages:
    316
    Likes Received:
    0
    Trophy Points:
    30
    Well, I'm expecting a phone call from the rep's manager here in Holland. He better has some satisfying answers for me. If he doesn't, its all clear to me and I'm gonna cancel my order. Strangely cancelling still seems to be possible eventhough I'm in phase 3 already! Might be a sign they havent started building it yet? :rolleyes:

    Besides from what I read in other threads this really isn't the "Allpowerfull" after all.
     
  10. Kcissem

    Kcissem Notebook Evangelist

    Reputations:
    92
    Messages:
    683
    Likes Received:
    0
    Trophy Points:
    30
    Mine is no on fedex vehicle for delivery, i even woke up early to make sure i didn't miss him. Only a few more hours to wait then i'm off to be officially in the owners lounge. :D
     
  11. aneroid

    aneroid Notebook Evangelist

    Reputations:
    18
    Messages:
    367
    Likes Received:
    0
    Trophy Points:
    30
    this post should have been in the owner's lounge...i should have had my M17x in my hands 30 mins ago. sales rep and logistics called yesterday to say it was in singapore. were going to deliver it this evening, then some guy from logistics calls today and says it's at customs. so i'm back to getting it "next week".

    was really hoping this weekend would be filled with GTA IV and Left 4 Dead :(
     
  12. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    nice and wow looking at your build you really maxed it out
     
  13. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    Wow freakin AUSOME! my order date is still 6/7/09 but my old production date is now 6/25/2009 10:00:34 AM and to go with it neither the order proccessing or pre production arrow are lit up ty dell...
     
  14. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    And my new date is 7/27/09 im gonna call dell and say sht i cant say here
     
  15. leguedin

    leguedin Notebook Geek

    Reputations:
    1
    Messages:
    87
    Likes Received:
    0
    Trophy Points:
    15
    Congrats!! You're one lucky alien.
    I orderer 06/10 (USA),
    Got cancelled (because of earphones) and re-ordered on 6/19
    Still in production and EDD is 01/01/0001 (but on the phone, rep said 07/09)
    Hopefully I'll get a real dual bulb screen!!!
     
  16. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    To angry to talk to dell atm may say things i dont wanna say so i sent them an email.
     
  17. Aristotelhs2060

    Aristotelhs2060 Notebook Virtuoso

    Reputations:
    577
    Messages:
    3,193
    Likes Received:
    280
    Trophy Points:
    151
    what about my build?

    Dell/Alienware M17x sILVER | QX9300 | 4 GB RAM @ 1333 MHz | GTX 280M SLI | 120gb vertex ssd +160gb 7200rpm | Vista Home Premium | BD ROM
     
  18. Praze

    Praze Notebook Consultant

    Reputations:
    223
    Messages:
    294
    Likes Received:
    0
    Trophy Points:
    30
    Did the fedex truck just get it today (nashville)? If so then you're in the same boat as me and still wont get it till your EDD tomorrow.
     
  19. Kcissem

    Kcissem Notebook Evangelist

    Reputations:
    92
    Messages:
    683
    Likes Received:
    0
    Trophy Points:
    30
    no mine is here locally on fedex truck for delivery, left local fedex depot about 25 miles away at 6:18 this morning.
     
  20. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    you people are so lucky... Canada ftl
     
  21. Aristotelhs2060

    Aristotelhs2060 Notebook Virtuoso

    Reputations:
    577
    Messages:
    3,193
    Likes Received:
    280
    Trophy Points:
    151
    you can cancel the order in build phase. i have done it before with alienware. actually it was under testing. i advice you to wait a little more. some things seem to change...
     
  22. dikkiedirk

    dikkiedirk Notebook Evangelist

    Reputations:
    3
    Messages:
    316
    Likes Received:
    0
    Trophy Points:
    30
    Huh, what is changing then? I dint't hear anything from Dell today BTW. So that at least isnt changing.
     
  23. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    Ahh god is toying with me. A package was just deliverd to the house right next mine :(
     
  24. Kcissem

    Kcissem Notebook Evangelist

    Reputations:
    92
    Messages:
    683
    Likes Received:
    0
    Trophy Points:
    30
    yeah i've been toyed too, a fedex truck drove by a few hours ago, but it was a fedex express truck not ground.
     
  25. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    Atleast your gettings yours :( dell reorderd mine that i orderd 6/7 now my new edd is 7/27
     
  26. Aristotelhs2060

    Aristotelhs2060 Notebook Virtuoso

    Reputations:
    577
    Messages:
    3,193
    Likes Received:
    280
    Trophy Points:
    151
    i will know for sure next week.
     
  27. Kcissem

    Kcissem Notebook Evangelist

    Reputations:
    92
    Messages:
    683
    Likes Received:
    0
    Trophy Points:
    30
    i am now officially leaving this thread, just received my baby hope everyone else gets theirs soon
     
  28. Serephucus

    Serephucus Notebook Deity

    Reputations:
    205
    Messages:
    1,002
    Likes Received:
    6
    Trophy Points:
    56
    Ordered mine yesterday, should get it by the 22nd. In the build phase now. Base model, silver.
     
  29. Geby

    Geby Notebook Consultant

    Reputations:
    6
    Messages:
    155
    Likes Received:
    0
    Trophy Points:
    30
    Date of Purchase: 24/06/2009
    Estimated Ship Date: 27/07/2009

    Great I've been pushed back 2 weeks

    edit:
    ps. im east indian my self and wow i effin' hate the customer service!
     
  30. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    Ive beeen pushed till july 27th and orderd june 6th FML
     
  31. Geby

    Geby Notebook Consultant

    Reputations:
    6
    Messages:
    155
    Likes Received:
    0
    Trophy Points:
    30
    are you in canada?
     
  32. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    Yea... Ima call dell soon and hopefully get my laptop top priority or atleast really fast and get free 1 day shipping
     
  33. Geby

    Geby Notebook Consultant

    Reputations:
    6
    Messages:
    155
    Likes Received:
    0
    Trophy Points:
    30
    tell me how it goes, i've tried for 45mins and got nothing.
     
  34. Blazertrek50

    Blazertrek50 Notebook Evangelist

    Reputations:
    62
    Messages:
    666
    Likes Received:
    114
    Trophy Points:
    56
    Mine departed the FedEx location In Mephis this morning at 5:47am. It is due at my door tomorrow sometime :)
     
  35. Elisium

    Elisium Notebook Consultant

    Reputations:
    19
    Messages:
    232
    Likes Received:
    0
    Trophy Points:
    30
    Join the club mate!
     
  36. Praze

    Praze Notebook Consultant

    Reputations:
    223
    Messages:
    294
    Likes Received:
    0
    Trophy Points:
    30
    lol, same here... by 3pm!
     
  37. bangbangredbaron

    bangbangredbaron Notebook Enthusiast

    Reputations:
    0
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    5
    hey all, i'm new here. ordered my m17x about a week ago, just wondering if anyone has successfully been able to push their build up by calling.
     
  38. Elisium

    Elisium Notebook Consultant

    Reputations:
    19
    Messages:
    232
    Likes Received:
    0
    Trophy Points:
    30
    I haven't mate but it's always worth a shot.
     
  39. Axman

    Axman Notebook Evangelist

    Reputations:
    128
    Messages:
    510
    Likes Received:
    3
    Trophy Points:
    31
    So i sold my m17 to get something smaller, but i couldnt resist and i got the M17x. Im going to put my QX9300 in it. i only got 4gb of ram and 2 160gb in raid as i have other hard drives lying around. I did get SLI 280's. I also ordered the Oakley kitchen sink backpack which has room for large 17 inch laptops. so well see. should have it by the 17th according to the rep on the phone.
     
  40. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    Called dell... they have no supervisors there and my agent is gone untill saturday and same thing with the supervisors... i wonder why all these errors are occuring...
     
  41. bonbooni

    bonbooni Notebook Consultant

    Reputations:
    6
    Messages:
    221
    Likes Received:
    0
    Trophy Points:
    30
    in the link to the tracking in UPS UK, it says nothing about the status. I received a mail from Dell stating that I should have received the laptop today between 9am and 6pm yet no one called nor showed up. I contacted them, they had no idea and have no number for the UPS to call..Any resemblance??
    "Type: Package
    Status: Billing Information Received " It has been like that for three days now. I do not know even remember shipping type I have chosen. What shall I do..?
     
  42. Elisium

    Elisium Notebook Consultant

    Reputations:
    19
    Messages:
    232
    Likes Received:
    0
    Trophy Points:
    30
    Ask to speak to a manager.
     
  43. Kageromero

    Kageromero Notebook Consultant

    Reputations:
    0
    Messages:
    136
    Likes Received:
    0
    Trophy Points:
    30
    yeah if your lucky one of them will be doing there job unlike in canada
     
  44. Geby

    Geby Notebook Consultant

    Reputations:
    6
    Messages:
    155
    Likes Received:
    0
    Trophy Points:
    30
    When I called and spoke to a rep, the rep had a ugly tone with me, so i asked to speak to a manager, and he just put me back in the regular queue for customer service.
     
  45. AllensArmy

    AllensArmy Notebook Enthusiast

    Reputations:
    0
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    5
    Ordered: June 21st, 2009
    Estimated Ship: July 13th, 2009

    So with standard shipping that puts me around July 17th.

    Oh and I'm in the build phase right now.
     
  46. Praze

    Praze Notebook Consultant

    Reputations:
    223
    Messages:
    294
    Likes Received:
    0
    Trophy Points:
    30
    It can't really be confirmed that my order was affected in any way by the CS rep in India placing an "expedite request" with the factory on my order, it may just be a show put on by them, but... Mine was faster than some, a little shy of a 16 day turnover from order to *delivered*. The day mine went into boxing stage was the day my rep said the expedite request was approved. Take it with a grain of salt ;).

    More detailed post regarding my expedite request: Link!
     
  47. Elisium

    Elisium Notebook Consultant

    Reputations:
    19
    Messages:
    232
    Likes Received:
    0
    Trophy Points:
    30
    I would go crazy over that and I would keep calling until I got a manager, that would be some major bonus points for sure! That is NOT customer service.
     
  48. Serephucus

    Serephucus Notebook Deity

    Reputations:
    205
    Messages:
    1,002
    Likes Received:
    6
    Trophy Points:
    56
    One of the 800 numbers tells me I'm being processed, another, and Dell.com, tells me I'm in the build phase. Is that common?
     
  49. acefblue

    acefblue Notebook Enthusiast

    Reputations:
    24
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    Hello everyone
    I am new to the forum and maybe the only one who order the M17x from Dell China in this thread.
    After reading hundreds of pages about the new M17x on this forum, I placed the order on 6/17. It never moved into next phase according to the online status. But when I checked the status via phone today, it was said that my EDD is 6/29. That's so weird. Have anyone met such situation?
     
  50. Elisium

    Elisium Notebook Consultant

    Reputations:
    19
    Messages:
    232
    Likes Received:
    0
    Trophy Points:
    30
    No but I wish my date was the 6/29.
     
← Previous pageNext page →