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    *OFFICIAL* M17x Order Status Thread...

    Discussion in 'Alienware' started by sleey0, Jun 3, 2009.

  1. sleey0

    sleey0 R.I.P. AW Side Topics

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    I explained why that is a few pages back....
     
    sleey0, Jun 9, 2009
    #251
  2. Geby

    Geby Notebook Consultant

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    As I posted in the other thread I took the dive:

    SYSTEM COLOR Space Black – Anodized Aluminum
    PROCESSOR Intel® Core™2 Duo T9600 2.8GHz (6MB Cache, 1066MHz FSB)
    OPERATING SYSTEM Windows Vista® Home Premium (64-bit Edition) with Service Pack 1
    VIDEO CARD Dual NVIDIA® GeForce® GTX 260M, 2GB – SLI® Enabled
    LCD PANEL 17-inch WideUXGA 1920x1200 (1200p)
    MEMORY 4GB Dual Channel DDR3 at 1066MHz – 2 x 2048MB
    HARD DRIVE 250GB 7,200RPM w/ Free Fall Protection
    INTERNAL OPTICAL DRIVE Slot-Load Dual Layer Blu-ray Combo (BR-ROM, DVD+-RW, CD-RW)
    WARRANTY AND SERVICE 1 Yr Ltd Warranty with 1 Yr NBD Onsite Service with Complete Care and 1 Yr Tech Support

    Estimated Ship Date: 13/07/2009
     
    Geby, Jun 9, 2009
    #252
  3. Morgotth

    Morgotth Notebook Evangelist

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    I have not gotten any messages about anything being backordered, plus it would say in blue letters underneath or near the option that it would delay your order, so I dont think any of the parts are backordered.
     
    Morgotth, Jun 9, 2009
    #253
  4. Kcissem

    Kcissem Notebook Evangelist

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    don't worry my part numbers are the same, i ordered 2x280's and online part number is the 320-0762 NB10E-GTX1, Either way we will get what we ordered.
     
    Kcissem, Jun 9, 2009
    #254
  5. JBBW

    JBBW Notebook Consultant

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    I didn't ask for an explaination. I was just commenting on where mines was since i have one of the first to order and still haven't seen anything moving.
     
    JBBW, Jun 9, 2009
    #255
  6. sleey0

    sleey0 R.I.P. AW Side Topics

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    New update:

    Got the old Dell phone order status and I am currently in the Build stage :)

    I think the new phone order status is either wrong or it no longer does stages. It's really weird because when I call the number, occasionally it will go to Dell's older phone system. From there I can get the phone status that goes through the stages.

    FWIW, I believe the older phone status because I recently ordered a 1640 from Dell and it never moved from order processing on the new phone system(and that laptop is def NOT in high demand :))
     
    sleey0, Jun 10, 2009
    #256
  7. dikkiedirk

    dikkiedirk Notebook Evangelist

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    Good news for you! How is your status when checking on the internet?
     
    dikkiedirk, Jun 10, 2009
    #257
  8. sleey0

    sleey0 R.I.P. AW Side Topics

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    It's been in production since 6/3/09
     
    sleey0, Jun 10, 2009
    #258
  9. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    So which one are you using and which one did you use?
     
    Mandrake, Jun 10, 2009
    #259
  10. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    Go to allpowerful.com, select the restricted area and enter 6179 as the code. There are wallpapers and screen savers in there. I'm just not sure if it's what you are looking for.
     
    Mandrake, Jun 10, 2009
    #260
  11. Shuya

    Shuya Notebook Evangelist

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    I was curious about that too. Would have been helpful to provide us with the numbers. :p I just called up and got some unhelpful idiot. "Your order is due to be delivered on or before the 6th July." Thanks, I can read words on a screen too.
     
    Shuya, Jun 10, 2009
    #261
  12. Bubbamel

    Bubbamel Notebook Evangelist

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    This is the number I have.. I hope it helps

    800-433-9014 for US orders.
     
    Bubbamel, Jun 10, 2009
    #262
  13. sleey0

    sleey0 R.I.P. AW Side Topics

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    Like I said, somehow I got Dell's old phone order status (using the 433-9014 number).

    I wish I knew if there were a certain way to get the older system because it goes through the stages.
     
    sleey0, Jun 10, 2009
    #263
  14. Bubbamel

    Bubbamel Notebook Evangelist

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    I have a few numbers here from an older Dell purchase. Do you think there is another number that maybe connected to the older system? I can try to find out if you like. :)
     
    Bubbamel, Jun 10, 2009
    #264
  15. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    Oh, I thought you meant you tried an old number. My bad.
     
    Mandrake, Jun 10, 2009
    #265
  16. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    hmmmm, now I'll have to look through my old orders. I didn't realize it changed. BTW, congrats on your purchase.
     
    Mandrake, Jun 10, 2009
    #266
  17. Bubbamel

    Bubbamel Notebook Evangelist

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    Thanks Mandrake! Not sure if the number did change, but I figured I would look up some old paperwork just to make sure. :)
     
    Bubbamel, Jun 10, 2009
    #267
  18. Bubbamel

    Bubbamel Notebook Evangelist

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    Ok, found an older number, but it re-routes to the same system found in the current order status number. No luck here. :(
     
    Bubbamel, Jun 10, 2009
    #268
  19. sleey0

    sleey0 R.I.P. AW Side Topics

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    sleey0, Jun 10, 2009
    #269
  20. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    Mandrake, Jun 10, 2009
    #270
  21. sleey0

    sleey0 R.I.P. AW Side Topics

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    Unless somehow you get lucky like I did and got the older phone system :)
     
    sleey0, Jun 10, 2009
    #271
  22. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    Odds are probably 1 in a 100.
     
    Mandrake, Jun 10, 2009
    #272
  23. sleey0

    sleey0 R.I.P. AW Side Topics

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    At least we know that are systems are being built and not just sitting in the queue doing nothing :)

    According to Dell's site, build times for the M17x are 20 days.
    So, since I ordered on 6/2, mine should be done 6/22 :)
     

    Attached Files:

    sleey0, Jun 10, 2009
    #273
  24. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    A week from Monday wouldn't be so bad. My processor came in today. I have to see if I can test it out on a laptop I built for my father.
     
    Mandrake, Jun 10, 2009
    #274
  25. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    I found one old number, 1-800-433-9014. Didn't make a difference.
     
    Mandrake, Jun 10, 2009
    #275
  26. sleey0

    sleey0 R.I.P. AW Side Topics

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    That's the same number from my original post :confused:
     
    sleey0, Jun 10, 2009
    #276
  27. dikkiedirk

    dikkiedirk Notebook Evangelist

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    It could be 20 working days. So you shouldn't count the weekends.

    Your's would then be shipped on the 1st of July.
     
    dikkiedirk, Jun 10, 2009
    #277
  28. sleey0

    sleey0 R.I.P. AW Side Topics

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    Considering Dell's Penang Manufacturing Facility is a 24-hour plant, I would think it would be 20 days incl. weekends.
     
    sleey0, Jun 10, 2009
    #278
  29. sleey0

    sleey0 R.I.P. AW Side Topics

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    I FOUND A BACKDOOR to the old order status!

    1)Call 800-283-2210 = this is the DPA phine number so don't get worried :)

    2)Follow prompt #3

    3)Now, select business/epp selection #2

    4)Track order option #1

    5)Then do it again - track order option #1

    VOILA! now you'll be able to get the phases (Build, Testing, Boxing, etc).

    This took me A WHILE to figure out, so enjoy everyone :)
     
    sleey0, Jun 10, 2009
    #279
  30. Vandit

    Vandit Notebook Consultant

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    so whats your status?? :)
     
    Vandit, Jun 10, 2009
    #280
  31. Bubbamel

    Bubbamel Notebook Evangelist

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    Good job Sleey0. Going to try now and find out!




    Edit: Sleey0, I just tried that number and it was a wrong number. Could it be 888 instead of 800? Going to try again just to make sure I didn't dial wrong.
     
    Bubbamel, Jun 10, 2009
    #281
  32. sleey0

    sleey0 R.I.P. AW Side Topics

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    Build, like always :)
     
    sleey0, Jun 10, 2009
    #282
  33. Huey Long

    Huey Long Notebook Consultant

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    that's what i thought, I got a person
     
    Huey Long, Jun 10, 2009
    #283
  34. Huey Long

    Huey Long Notebook Consultant

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    it's not 1-888.....
     
    Huey Long, Jun 10, 2009
    #284
  35. sleey0

    sleey0 R.I.P. AW Side Topics

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    SORRY!!

    It is 800- 283-2210

    First post has been edited.....
     
    sleey0, Jun 10, 2009
    #285
  36. JBBW

    JBBW Notebook Consultant

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    JBBW, Jun 10, 2009
    #286
  37. Clauss

    Clauss Notebook Unboxer

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    same here, build stage Nj sleeyo
     
    Clauss, Jun 10, 2009
    #287
  38. sleey0

    sleey0 R.I.P. AW Side Topics

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    No prob!

    Anything to help out my fellow M17x'ers!!

    lol - Just wait until you hear "Testing" or "Boxing" ... You'll flip out!!!
     
    sleey0, Jun 10, 2009
    #288
  39. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    My bad...again.
     
    Mandrake, Jun 10, 2009
    #289
  40. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    Nice find.
     
    Mandrake, Jun 10, 2009
    #290
  41. sleey0

    sleey0 R.I.P. AW Side Topics

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    Since I was able to use it earlier today by calling the normal 9014 number, I figured it must still be in service somewhere :)

    Took all day to find it because Dell has 8,000,000 phone numbers :D
     
    sleey0, Jun 10, 2009
    #291
  42. Clauss

    Clauss Notebook Unboxer

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    Sadly I wont be one of those lucky few, i ordered the second day cause i had to cancel to get my name put on the plate. Also yesterday they called me(the nice guy from CS and told me again the black chassis and my processor were on backorder/getting more from manufacturer soon) If i get it before Junes end i would be freaked.
     
    Clauss, Jun 10, 2009
    #292
  43. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    When you call the number does it say build stage? Mine says it will ship on the 2nd so my ETA goes from 7-7 to 7-6, yipee!
     
    Mandrake, Jun 10, 2009
    #293
  44. Bubbamel

    Bubbamel Notebook Evangelist

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    Thanks Sleey0.. mine says it is in the build stage as well. Woohoo!! :)
     
    Bubbamel, Jun 10, 2009
    #294
  45. Clauss

    Clauss Notebook Unboxer

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    Yeah mine is in the build stage. but i have next day shipping. You?
     
    Clauss, Jun 10, 2009
    #295
  46. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    I only got 2nd day shipping for free.
     
    Mandrake, Jun 10, 2009
    #296
  47. Clauss

    Clauss Notebook Unboxer

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    A nice CS dude upgraded it to that for me free. /flex (evidence i used to play wow)
     
    Clauss, Jun 10, 2009
    #297
  48. Bubbamel

    Bubbamel Notebook Evangelist

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    My dell sales guy never called me back regarding my shipping upgrade. I wonder if I went though chat, they would do something for me. Thoughts anyone?
     
    Bubbamel, Jun 10, 2009
    #298
  49. Huey Long

    Huey Long Notebook Consultant

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    haha its all good +1 rep bro :D
     
    Huey Long, Jun 10, 2009
    #299
  50. Morgotth

    Morgotth Notebook Evangelist

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    How long does the testing phase take usually for Dell?
     
    Morgotth, Jun 10, 2009
    #300
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