All the G73JH Problems and solutions here!

U might want to read other questions and answers in that post of Gary. u know just to be on safe side and information..

 

My vBIOS flash seem successful.

Flashed,and boot into windows. 40 minutes of BFBC2 with Catalyst 10.10, No GSOD.

Except MSN Messenger hanged for some reason. :/

Other than that, everything is great.

Thanks, shotgunslayerrr.

 

hi, i have a severe problem: since a few days i got big lag on both my usb keyboard and the onboard keyboard of the laptop itself.

in contrast to the keyboard lag issues i had before, its permanent this time around and i dont find any fix for it. i am not missing keystrokes, its the same amount of lag on my usb keyboard, disabling the touchpad in bios doesnt help, synaptics drivers arent installed, a recovery point from a time when it was still working also didnt help. oh, and the amount of lag, while the same on both the laptops keyboard and my external usb one, varies over time. very strange...

does anyone have an idea what might cause this lag?

if anybody wants to help me, it might be worth to look at my history of this problem. it can be found here:
http://forum.notebookreview.com/asu...g-usb-keyboard-but-no-missing-keystrokes.html

plz post any ideas u come up with as im quite desperate right now. this keyboard lag is driving me insane.

 

1) Who is your keyboard maker?
2) Do they have their own drivers?

 

Also, do you have a different USB keyboard of any kind that you can try. I think it might be helpful to know if it is all keyboards or just that one.

 

hama, but its a very cheap noname keyboard. they dont have their own drivers, but i didnt need them before. everything was working fine before i installed the latest version of the catalyst drivers. then keyboard lag was there, which i could get rid of by updating the chipset drivers. (with -overide -overall options).

then 1 week ago i installed a new mouse, and since then i got the lag again. this time, its permanent, its there not only on my usb keyboard but also on my laptop´s keyboard. so it wasnt there without using specific drivers for my keyboard before, and its the same lag on both my usb and my laptops keyboard. therefore, i pretty much exclude any driver issues of the keyboards themselves.

since last week, i cant get the lag to go away anymore. uninstalling and unplugging the mouse didnt help. using a recovery point from before this mess didnt help. overriding the chipset drivers like before doesnt help this time.

i dont have other keyboards to try out, but once again: i didnt have lag on my laptop´s keyboard before and not on my usb keyboard, now i got the same lag on both. therefore i really doubt it has anything to do with faulty hardware. plz also note that i dont get missing keystrokes, so its not the "known" issue with the laptops keyboard.


something i found out is that the degree of input lag depends on the workload on the machine. the more load there is, the worse the lag gets. maybe somehow the machine doesnt allocate enough system resources to the keyboard functionality anymore?

thx for tyring to help me anyway

 

Do you have other USB devices connected. If yes, disconnect them and only connect the keyboard.

Cheers,

 

the mouse, i already tried unplugging and uninstalling it, it didnt help.

 

did the mouse require any drivers?

 

If it was my g73 I would remove the boot drive and install a blank 500gb drive and run the system restore disks. If everything works fine, install applications one at a time to see if the problem returns.

Cheers,

 

no, installing the software of the manufacturer only allows me to enter a menu where i can adjust various settings like dpi, button assignment and so on which is then safed into the onboard memory of the mouse. but in the device manager, the mouse´s driver is still one from microsoft.



something i found out: my old mouse was set to 1000 hz aswell. with the dimr.exe utility, which measures the direct input, both my old and my new mouse are running with around 1000 hz. in the mouserate.exe utility though, the old mouse, despite being set to 1k hz, only runs with 500 hz while the new mouse runs with 1000 hz. maybe this is the root of the problem?
but my new mouse afaik doesnt have an option for adjusting the mouserate to anything else than the default 1k hz....

but something i dont get is why the problem persisted when i unplugged the new mouse. any ideas?

 

I have a question that I have not yet seen addressed here. Sorry if I overlooked it, but here goes:

My husband and I have identical machines, ASUS G73JH laptops purchased from the same place, same day. Both machines have identical configurations to play FFXIV. When we play FFXIV, he consistently gets better framerates than I do, standing in the same spot, facing the same direction. I get roughly 9-10 FPS whereas he will get roughly 20-30 FPS.

What could be causing this performance issue? We have gone through all of the different programs we have on our computers. One major difference is I have the Microsoft Office Suite 2003 installed, but I don't believe that would make a difference. Or am I wrong?

 

Check the 'power options' in controlpanel and check that you are on 'High performance' powerplan.

Yours digitally

 

Thank you, iemie. I just set my power settings to "High Performance" and that seems to have made all the difference.

 

Good good Happy gaming to you and your husband

 

First post!

Hi, I started reading the first post about how to solve some issues with the G73. Not sure if this is a general issue, but my laptop is having this problem of turning on weird. Basically, I have to fiddle with it to turn it on properly.

When pressing the power button, it'll either turn on and boot or it'll just sit there in this black screen (of death).

I then have to hold the power button, and re-try. I've found that if I see the lights on the backlit-keyboard go on, then I'm golden. If not, then I just power it off and retry.

I have opened it up, cleaned out the dust, tried to see if it's any failed hardware, but everything looks good (I'm no expert though).

I haven't taken it in to a computer guy yet, but I just wanted to see if anybody had this issue before? I was going to check the BIOS, and try to see if that's up to date. Maybe even the video card drivers? Any advice is appreciated, thanks!

 

Sounds like something is marginally loose. I would reseat the memory, and check the little ribbon connects and such. Maybe even reseat the gpu. Or you got a wifi antenna snagged on the reset button.

 

i have this problem with ssd. i have searched a lot and tried almost all the tweaks..

updated the frimware from intel.

the wei score still reports 5.9

Imageshack - weix.jpg



is it because 1 of the drives is ssd and the other normal?

 

WEI only scores the main drive so if the SSD is your main drive then it should be higher than that.

I would make sure you have AHCI mode turned on in the bios as well.

 

its turned on..

 

Do you have the latest chipset and Rapid Storage Drivers?

 

Intel® Rapid Storage Technology Driver 9.6.0.1014

 

I'm having the same problem extamente you managed to resolve?

I am Brazilian, if any error words try Google. =)

I need help. Well I bought my G73JH two weeks. And it started to hang after 5-6 hours of use. I started reading the forums, and read about the overheating problem, I installed the programs to monitor the temperatures and to my surprise came at a temperature 102 ° C that is not normal.

I read the forums on replacing the thermal paste on the GPU / CPU. I changed the thermal paste for a better quality. But the notebook still keeps hanging.
And the high temperature that appears is not the CPU or the GPU, but this:

ACPI hardware monitor
Temperature 0102 ° C [0xCBE] (THRM)

How to solve this problem? Since CPU is not hot nor GPU.

Now thanks.

 

Hi Giovani
We need a bit more
what is your bios version?
did you do the vbios update?
can you install something like hwinfo32 and show us a screenshot of the sensors page?
What is your ambient temperature?

 

I want to install new 500 GB hard drives in my G73, if I use the restore disks does it create the back up/restore partition and does it recreate all those other partitions? I want to have a bigger partition for the OS and some other large partitions. I assume the restore partition is the 20GB unnamed partition in the disk management console on Disk 0. But I'm confused because it says it's 100% free???? What gives? Should I restore or do the clone route?
Current Partitions: 2 x 320 GB
Disk 0 - 19.53 GB Primary / OS (C: ) 74.52 GB NTFS System / DATA (E: ) 204.03 GB NTFS Logical
Disk 1 - Games (F: ) 149.04 NTFS Primary / SDATA2 (H: ) 149.05 GB NTFS Primary

 

I've only done the system restore once to test a theory about the stock install versus my clean install. When I first received the laptop, I made a clone of that 20GB partition and then wiped the computer. If I remember correctly and I'm sure I do, the restore asks you if you want to have a big partition or several. I don't remember the exact wording, but the restore gives you the option.

I used the hidden restore partition to put the computer back to factory and I had one big "C:" drive and a "D:" drive which was the other hard disk. I think having the restore partition is a good thing. All I did was ghost it to an external drive. When I wanted to redo the computer, I wiped the hard drive, ghosted that partition back onto it and booted the computer in recovery mode.

 

Thanks for the help! Much appreciated.

 

if u feel safe with using more fancy stuff on computers like in this case the command console, u can google for "diskpart". this is a windows built-in tool which can be used during the installation process of windows to create exactly the partitions of ur liking.

 

Ok Let's Go......

My bios is V 2.11
My vbios is MSI
My ambient temperature is 18ºC ~ 22ºC

My shot's

CPUID


CPUZ 1


CPUZ 2


Everest


HWINFO32 1


HWINFO32 2


SPECYY


SPEED FAN


I have to do?
What is this ACPI Monitor, this is no power management, because it shows that high temperature?

I dismantled the whole laptop and my coach I check every place card CPU and GPU, chipset was anything with a temperature of 102 ° C. .....
I do not know what else to do.
Thanks

Giovani

 

Just to compare here's my CPUID HW Monitor screen:



I'm thinking maybe your ACPI sensor is bad, or something is insulating it. Only way to check is to dissassemble, and pop out the CPU, or have it RMA'd.

 

his sensor is inside the CPU? Replacing the processor that will solve this problem??

 

That ACPI temperature sensor is either his southbridge or northbridge - thats whats getting much too hot.
I know one of them is under the keyboard area and theres supposed to be a pad on it (a pad on the underside of the upper panel assembly), but im not sure if that is the one that is monitored. Either way you can check if you have it.

 

And yes I have it really gets hot, it's the only place on the card that gets hot and has cooled. I removed the pillow to see if it improves the temperature. But she apparently remains at 102 º C.
So the problem is on my mainboard, does anyone know where I can buy, because you lose the guarantee to have dismantled the notebook.

g73 mainboard REV 2.0
Where to buy?

Thanks

Giovani

 

can i use an external sata-bay hdd instead of usb stick to flash GPU with GSOD issue?

 

Does anybody else have a touchpad that *sometimes* becomes very finicky? For me what happens is that once the computer has been on/in use for a couple of hours, the mouse will hardly respond to finger input at all, and when it does, it will move wildly and sometimes even scroll the screen and zoom (even if I CLEARLY only have one finger on or near the pad).

I have fiddled with the touchpad settings, changed driver etc. but nothing seems to help. Anybody have any experience with this isssue?

 

Whatever is bootable works

 

fixed thanks !!!

 

You are a victim of the known and recognized keyboard/touchpad issues with the G73 series.

I wish Gary would start doing his job and give us a status update on this. Even if it is to say that they are doing nothing more, then the rest of us can do what we need to in regards to making Asus support thier faulty products (such as a class-action lawsuit???), as it is obvious they don't care anymore.

Maybe we should start spamming the Asus Facebook page once more.

This issue needs to be resolved, ASAP. My touchpad flakes out at least 3-6 times a day and the keyboard misses characters randomly as well.

Also, I do concur, after a reboot it is fine for a while, but once it is on for any length of time (or put to sleep and woken back up) it starts flaking out.

I do not reboot my machine, it only goes to sleep. I have had it on for the last 2 weeks solid without a reboot.

I also own a Toshiba notebook and it has been used the same and it never had a keyboard/touchpad issue. Hell, that machine hasn't been rebooted in over 6 months. Goes to sleep and is woken up and operates just perfect.

Just what is it going to take to get Asus to support the product properly?

 

Giovani Oliveira, I thought I would comment on the fact that I have the same exact issues as you. My ACPI temp stays at a constant 102°c, while everything else falls within a normal range. However, the laptop never -feels- hot. I've not been able to resolve it yet.

 

You removed the thermal pads?!? Than theres your reason!
Thermal pads must be where they were becouse they enable proper heat transfer from the chips to the heatsink.

And i was talking about the south/northbridge on the motherboard, there is no such chip on the GPU, there are memory chips on the GPU that have pads on them. ACPI sensor is not on the GPU, its on the south/northbridge on the motherboard.

 

Hey guys,
I got a new Targus charger for my G73JH and it has been working fine. However, I have been having some screen brightness issues. Occasionally, when I plug the charger in, the screen will set itself to minimum or nearly minimum brightness. When I increase it with Fn + F6, the brightness setting popup goes up but the screen brightness itself does not increase. Furthermore, the screen brightness slider in power options does not seem to brighten the screen either. Can anyone offer an explanation for this? It is rather irritating.

 

Are you sure the power adapter outputs the correct voltage and is rated for at least 150W?

 

Which Targus unit are you using?

 

A friend of mine who had the same issues as us fixed this by updating to the 211 BIOS. I'm doing the same (I'm currently at 209), and will tell you how it goes.

 

Updating the Bios wont help. It has nothing to do with ACPI temperatures. Dont expect miracles when clearly its a hardware problem.

 

Hi all, I originally posted this in another thread, sorry to repost but this seemed like an appropriate thread for my problem as well. (And the other thread is a few weeks stale by now)

I created a bootable USB stick with the files provided by Gary, and it works beautifully to boot my desktop PC.

When I try to boot my G73 from the same USB stick I get a blank screen with a flashing cursor in the upper left of the screen. No DOS prompt.

My BIOS recognizes the USB stick as a bootable device, but I get the same result (blank screen) when I:

a) select the USB stick from the bootable device menu (spamming esc)
b) set the USB stick as option 1 on the boot menu and remove everything else
c) select the USB stick from the "save and exit" screen in the BIOS

Since the fix from Gary seemed to work for everyone else without a hitch, there must be something that I failed to do correctly. I assumed the problem was my USB stick, so I bought another (new:Sandisk Cruzer 8GB / old: Patriot Xporter XT 2GB), but since my desktop boots to DOS from the stick I am at a loss.

Does anyone know what the problem is? Perhaps a BIOS setting that is escaping me?

Other info:
I installed windows 7 using the EFI on to a Corsair P128 SSD
I have tried booting from the USB stick with the EFI enabled and disabled (would that even make a difference?)

Thanks to anyone who has a suggestion.

 

Long time reader needing help...

I received my G73JH-A1 back in March. Since receiving it, I've done everything I have wanted to do with it (internet, youtube, games, etc.) with absolutely NO problems. No keyboard issues, no GSOD, no BSOD, no freezing... nothing. I had not modified/changed any software/hardware/firmware except for updating the ATI to 10.7.

However, just beginning last night, while playing KOTOR after just a few minutes, my computer abruptly shut down. I immediately thought it was overheating, but had never encountered the problem before. When I restarted and pulled up GPU-Z, my idle temps were 86C. Not good... I then proceeded to update to ATI 10.10, Bios 211, and Gary's new vBIOS. GPU-Z now shows idle at 76C, and shoots up to 95C when playing KOTOR after just a few minutes.

I will try some compressed air, and Prime95 to clean out the fan exhaust, but pending enormous amounts of dust coming out, my only real conclusion at this point seems to be a need to repaste.

Is anyone else able to deduce another conclusion?

 

No, that's repaste all the way. It has definitely been noticed by many users that the TIM degrades over time. I don't know why. It should not do this. TIM is pretty basic technology that has been around for a very long time. My theory is that over time it has solvent or something in it to reduce viscosity for application. It isn't mixed right so you have pockets of liquid trapped in the paste. As it evaporates over time it leaves cavities. Those air gaps cause extreme heat buildup in those spots. It's just a theory based on how mine and others looked with the heat sink pulled off.

Your TIM has definitely failed in my opinion. Time for some good paste. On the bright side, if you get someone to do it with a quality paste you will have better temps than you have ever had before. The proverbial "nowhere to go but up" situation.

 

Hey guys did we get any news from gary key and the keyboard issue (missing key stroke)?
Haven't seen a post from him in a few week

 

Hey! I seem to have the exact same issue. I got a local IT person check the unit, repaste it, and even used some kind of metallic foil to improve contact between the GPU and the copper pipe, to no avail. Things are worse now. As soon as the actual game engine kicks in, the computer shuts down. We tested GRID and DIRT. Also, GPU idles at 85C-89C.
What are the typical, safe tamperatures for the 5870 in the G73? Also, I am planning on buying everything I need to do the repaste myself again. What should I get as far as the thermal compound? I also read that people changed their thermal 'pads'. What are those? Should I replace them? Do I need to get a specific brand?

RMA for me is absolutely out of the question. I bought the lappie and relocated far from the US, where not even the 'global' warranty seems to be in effect.

Thank you in adavance!!!!