Asus G71

Alright, everyone. Before I take this thing back to Best Buy, lets voice this ridiculousness.

POST AT ASUS SUPPORT FORUM

Oh yeah and dont forget:

Put in a Best Buy customer review HERE. If Asus won't listen to us, maybe they will listen to the retailer.

 

If you think ASUS is ignoring you, you are wrong. Unless you want a "We are looking into it" which can be arranged, they arent going to put out an immediate word either. Its going to take time, time for them to acknowledge, time for them to find a solution, time for them to deploy a solution.

It is a really strange problem though, price looks good. Don't attempt to hurt best buy in a bad economy to get asus's attention. Otherwise your next thread will be about how best buy and asus are sweeping up complaints and how theyre just like nvidia. DO submit our issue to ASUS, and DO post it in their forums. Give it a little time before making it more tainted then vista though, bad press can hurt the ASUS users as much as anyone else.

 

Clutch is right, in that threats or attacks are counter productive. However, it is reasonable to be discusted that we purchased a self proclaimed gaming laptop from a reputable company that cannot play games. If this laptop was from a lesser know brand, then we would return it immediatly. I hope ASUS appreciates that some of us are waiting for a fix. It is hard to believe that quality control did not catch this defect.

I wait anxiously for asus to make this laptop the great performer it should be.

 

I wanted to add but up until now decided not to. Early adopters tend to get the bad end of the deal sometimes. Remember its been out officially one day. So preparing to burn their fort down might be a little premature. They obviously tested the units before it went into mass production so its likely the problem is affecting the actual production run rather than the design stage units. Someone at ASUS likley has one of these at home and would have said something if his game went to hell in less than 30 minutes.

Can someone do a video bios dump with GPU-z or whatever and tell me with NiBiTor what the values are or send it to me, things like the throttle down temp would be nice. It could be that something went wrong with the production video card's like the bios that escape the initial testing. Also actually recording the temps along side the frequency at the time with GPU-Z would be good info for ASUS.

 

I dumped the bios the first day and its set to throttle at 105c , its a power issue not a heat issue thats the conclusion i have come to . If you go back a few pages you will see the card has 2 power setttings one at .85v and .95v something must be happening and forcing the card to drop to the lowest power setting when it hits a certain temp for what reason i couldnt tell you.

When the card throttles according to GPU-Z and Ntune the clocks are not actually dropping so its really not even throttling like we think its actually trying to run the card at full bore without enough juice going to the card so it totally flakes out.

 

will cure xD

 

i dont really understand why that serie Overheat so much... Its indeed more powerfull than my asus g71, but, it isnt worth it, if it overheats so muchs, it is possible, they wished to much for a laptop, it may not be a bios problem, it may be simply the refrigeration Systems that dont hold it, Give back all those asus g71gx while you can, someone commented that even though my pc was a bit weaker than this one, mine was expensivier, well, true, but this may just be the reason why such a great pc is so cheap, They all being handled back

 

As said above its not overheating at all, its either power related, hardware related, or bios related, relating back to power. They didnt release it for cheap just so they could spend twice that correcting the situation.... That would be purposeful destruction of the brand in this country, not to mention unlike some countries when more then a few (hundred) people get screwed over something gets done about it one way or another,

 

for what i can see here i doubt this problem will only affect some hundred people, aniway crying over split milk wont do much good =/

 

Do you think that can be solved with a bios update?

 

I never said it wouldnt, but if you think they unloaded a bunch of faulty hardware on north america because they thought they would get away with it your wrong. They would have offloaded it elsewhere for twice the money where consumers couldnt retaliate. This is not on purpose.

You say they wanted too much from it, whatever the problem is, has nothing todo with what they could do with this model. Theyre throwing the same basic idea at the G51 in the upcoming model which is sure to run hot as hell. The video card is not overheating and outside of the fault which is occuring is not too powerful.

82C is ICE COLD in comparison to the G51 and pretty normal, the issue doesnt lie in what they wanted to put in the laptop, but a fault elsewhere that is hopefully as simple as a bios flash.... if not it might get very expensive for asus.

 

yea i understand your point for my 82 is burning... since my g71 dont go over 71º

 

Which one did you have anyways, I was unsure of this.

If its a 9800M powered model, remember the 260M uses more power and naturally runs hotter. I know david has the older G71 and he upgraded his to a quad. The high wattage quad also sucks some juice and makes some heat.

 

This sounds a little crazy but would the G51's Bios work on the G71? they are virtually identical besides the CPU.

 

They are NOT AT ALL alike. The G71 uses a completly different chipset (P43 for the 3 ram slots 12GB ram max physical, 16 on chip vs the PM45 chipset for the G50/51), along with several other things. Turbo Gear Extreme from the G71 wont install on the G51 due to motherboard differences, claims its not even an asus. Instant bricked laptop.

EDIT - btw yeah thats sounds crazy.

 

i got an asus g71g-7s
Core 2 Duo 2.66ghz, 4gbs ram, Nvidia 9800gs, 640 gbs on 2 320 gbs disks of 7400 RPM

 

Sorry my bad
i could have sworn someone post the internals were the same, thanks for straightening that out.

 

Definitly not motherboards are entirley different as is the internal layout. The fan is in the middle back and blows out the back. There are 3 ram slots instead of 2. All i can remember without actually looking right now.

 

Uhh, no. No they aren't.

 

Was at BB yesterday and I have to admit the G71 was visually impressive, as was the G51. I thought about purchasing but this sub forum has scared me away. Every thread I read regarding an ASUS model is usually a listing of problems, RMA stories, and support or lack there of. Maybe its just the models that end up at BB that have the most issues. Anyway, I hope ASUS releases a model that I can feel more comfortable about purchasing in the future.

 

At the moment, the only retailer selling these two new G51/71 models you've been reading about is Best Buy, who officially began selling them yesterday. Other resellers have stated that they expect to see their models go on sale in mid-July, so stay tuned.

 

That's just a speculation. I doubt normal business man person will buy this laptop when it clearly says "Gamers Republic" on the side of the laptop and also on the booting screen. And looking at how many people game / play WoW these days, I can easily this laptop selling to majority of the people who will be gaming. And if you play any games for hours on I'm sure the temp will hit 82C in the right ambient temperature.

Also I pointed out the laptop price b/c you were pretty much advertising the G71; however, my point was that the BB version of G71GX cost 1.1k less. Which is a huge difference considering this laptop cost only 1.15k. Not only people look at this laptop b/c of its GTX 260m. However, you do have something right. From what I know the G71 (older model which cost more) has 2 fans while the G71GX only has 1 fan. So it does sound reasonable that your GPU will stay around 71ish (or w/e you said).

 

Yes, I intend to. I did not mean to bad mouth/put down Asus or anything but after watching this thread and others like the driver pain that the W90 folks have experienced is unsettling. I hope there is a fix and some good news does come out because I definitely like some of these Asus machines.

 

Alright I was looking at these PC's for a while and my biggest fear is what just happened to my Inspiron E1705 it overheated a lot and the video card died. Now I was the G71 but all I plan on playing is WOW and DOW II but with the temp the way it is I feel that after like 2 hours of playing it will die. I mean maybe that is a good thing to keep me from playing to much but if I raid I need reliable laptop, so should I got for the G51 and just get a warranty? Or just wait this hole thing out for a fix?

 

No one actually sure how hot this gets. However, from what I played through it doesn't really reach 82c that easily while playing CoD5 or games like that. So my guess is it should be hitting 90c after 2 hours of intense gaming. (or maybe not...)

By the way 82c is not overheating. And the G71 is not known for a overheating problem because when the temp hits 82c the graphic card does not work well. If you are going to raid I would consider not getting the G71 for now b/c you don't want your laptop to stop working while in the middle of your raid.

 

First time I've ever seen a GPU downclocks itself after reaching a certain temp. I'm hoping a BIOS update will be enough to fix that.

 

Yes my pc has 2 fans, it takes out alot of air from behind, but that doesnt matter, and nop, no matter how long i play it doesnt go over 71º, played wow trust me i tryed by playing fallout 3 all day, i also cheked my CPU º today its usually on 40º when i play games it goes till 50º yea.. my pc was expensive all right =/ but well, was one of best options i had in portuguese market (and in closer shops)

 

If it wasn’t for the GPU problem and the non-business design this laptop would be perfect for me.

I’m planning on using it on business meetings occasionally. This laptop certainly does not have a "business" look but I think its ok since the laptop is all black.

Is there a way to disable the Gamer Republic on the booting screen? Does Gamers Republic fill up the whole screen when it boots up? Is there a way to disable the extra lights in the bios so they never come on?

I need a powerful machine for web development (virtual machines) and some hobby game dev.

I might buy this laptop if Asus fixes this problem.
I like the screen resolution and I can always upgrade the processor later…

 

Asus Responds. Next business day and I have a response. Cudos to Asus.

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

1. please uninstall then reinstall VGA driver for a try:
http://dlsvr.asus.com/pub/ASUS/nb/Drivers/VGA/nVidia/Vista/VGA_NV_VT64_090202.zip

2. update BIOS to the latest version for a try:
(Please make sure that the power not cut during the operation.)

1、Please Verify the exact model and download the latest BIOS file for your PC from ASUS Download
site.

Please ensure that you have installed Winflash Utility before using update procedure. You may
install the program via Driver & Utility CD if you can't find the program from
Start->All Programs
Then execute the auto-extract file to a temporary folder.
Click Start\ALl Programs\ASUS Utility\WINFLASH\WINFLASH

2、Select and open the updated BIOS image fils.

3、Please confirm the loaded BIOS informatioin.
Check out model/version/data.

4、Press Flash to initialize BIOS updating procedure.

5、Press Exit when procedure completes.

6、Please reboot the system.Assuming that you have successfully flashed the BIOS file, press DEL
to enter BIOS setup page when ASUS white logo appears during system Boot-up procedure.

7、After entering BIOS setup page, please go to Exit sub-menu and choose "Load Optimal Defaults".
Then click "Save and Exit" and reboot system again. The BIOS flash procedure is no complete.

Live Support – http://asuswiki.asus.com/usaSupport/index.php?title=Main_Page

If you continue to experience issues in the future, please do not hesitate to contact us.

Best Regards,

Eleven

ASUS Customer Service



---------- Original Message ----------
From : xxxxxxxxxxxxxxxxxxxxxx
Sent : 6/27/2009 11:11:53 PM
To : "xxxxxxxxxxxxxxxxx"
Subject : Notebook G71Gx(BestBuy)



[CASEID=xxxxxxxxxxxxxxxxxxxxx]



Apply date : 6/27/2009 10:02:21 PM
[Contact Information]
*Name : XXXXXXX
*Email Address : XXXXXXXXXXXXXXXXX
Phone Number : XXXXXXXXXXXXXXXX
City : XXXXXXXXXXXXXXXXX
*Country : United States

[Product Information]
*Product Type : Notebook
*Product Model : G71Gx(BestBuy)
*Product S/N : XXXXXXXXXXXXXXXXX
Place of Purchase : Best Buy
*Date of Purchase : 2009/6/26

*Operating System : Vista 64bit

[Problem Description]
After playing Crysis for 15 minutes, the frames per second drop to 2. I noticed this
happens when the GPU hits 82 degrees.
How would you rate the quality of this mail? ( Poor )
1 2 3 4 5 6 7 8 9
( Outstanding )


2005 ASUSTeK Computer Inc. All rights reserved

 

I believe there is a option in the bios that says "Full Screen Logo". Set that to disabled. I did that and it went away.

 

That bios is not new on there site and does not fix the issue , that "new bios" is the one that ships with the machine 1102 . Its not a driver issue so again no fix there either . I know they have to try and offer some help to you but honestly they have no fix for it ATM .

So people getting these canned responses dont get your hopes up till they release a newer bios then 1102 and it specifies something about the VGA card .

 

This is the exact same steps they had me try over the phone. It isn't the driver but since the tech's are not in the borg collective, this is going to take awhile.

However, during that time, I have turned the thermostat down in my house and am enjoying myself.

I was also able to modify a old HDD bracket from a Gateway MX8711 to fit in the secondary drive bay. It will not boot off of the second port, fyi. Tried it.

But.. 7200 320Gig primary, 500Gig super speedy 5400rpm as a backup

 

I tried all the steps listed. I couldn't find "load optimal settings" in the bios. This did not fix the problem, and I am contacting Asus again, per their instructions.

 

There next instruction will be to send the machine in , nothing like buying a brand new machine only to have to send it out for a week .

 

Hey, besides the downclocking issue, has anyone had a bluescreen on startup yet? I have had it happen 3 times - on the very first startup, once after that, and then again after installing SP2. Is this normal at all?

 

In short, the answer is hell no. If you have any compatible RAM modules, you can try swapping them out one at a time to see if you can narrow it down to a bad stick of ram, but other than that I would take it back. Best of luck.

 

Quadzilla can see the future!!

Yes they offered to give me a RMA so i could send it in. I declined for now. I asked the tech rep to go to the best buy website and look at the customer feedback of this laptop. He said he would forward this information to corp. and get back to me.
If this problem is as big as it seems, it is reasonable to anticipate that it will take time to find a solution. As long a asus keeps us in the loop, and reassures us they will find a solution, i will give them a chance.

 

... and you know we have been there.. A week or three.

Hang in there and I'm hoping the best for everyone to get a resolution soon.

 

after going to best buy today and looking at these things in person, I don't think I can settle for the G51, not that it is bad by any means just that this thing is amazing looking. This is just so heart breaking that it doesn't work correctly. I just want them to fix this quick so I can get mine.

 

Yeah, the g71 is obviously a better deal with a gigahert faster processor and triple channel RAM for only $150 dollars more. plus the G71 has about the same battery life since it has an 8-cell instead of a 6-cell. in a year from now the g71 will be much more up to par. ugh.... man this sucks!

 

i just traded my g71 in for a g51. it was a great decision, almost the same power in a smaller package. now i can take my laptop to class with out looking like a fool and play my games beyond 81c.lol

 

I'm with ya on this... I was thinking about getting the G71 but the overheating scare factor keeps me away from it everytime (but the price to performance ratio is so great!) I keep going towards Gateway's "new" FX line...
I have about 2 months to decide though while I move, hopefully Asus fixes this problem by then and if they do they can have my money !

 

Guys... It's not overheating... The problem is that it can't overheat. Btw when is gateway coming out with there new laptops?

 

The 7809u has been out for a few days (but sold out on the same day it was released, so there currently none in stock right now) and the 7807u comes out in a week or two. I put "new" instead of NEW because they are the same specs as the 7805u but with an updated CPU (that's all). I'd go for the Asus G71 if I didn't read this thread and other forums reporting this 2 hour kill off time/ downclocking. Either way the current state of the NEW Asus laptops sound like what Microsoft is going to do with the Window's 7 RC, shutoff ever 2 hours...
So right now... until I read that Asus has solved this issue, I'll steer clear of these [tantalizingly priced] Asus laptops for now...

 

i agree im glad i ended up with the 51

 

Anyone with the G71 from Best Buy mind posting a GPUZ screenshot?

 

I posted one awhile back. Here's a repost of it:

 

When ASUS fixes this issue, is the BB version of the G71 (either the C2D or Quad core version) a better buy than the MSI GT725 (either C2D or Quad core version)? The ASUS from BB will be cheaper, better processor, arguably better video card (4850 is a BEAST), and 2 GB more RAM, but a 1440x900 screen versus a 1680x1050 or the 1900x1200...

Also, the BB ASUS will be much cheaper with no need for shipping...Newegg is offering a GT725-074US for $1461 after taxes (free shipping)...

 

Is the resolution really a deal breaker? The Asus (if they fix this problem) trumps EVERYTHING the MSI has in regards to specs besides the resolution. Lower resolution means more frames but if you REALLY need a higher resolution, why not hook the laptop to your HDTV? I plan on doing that...
Also, the Asus is WAAAY cheaper than MSI's offerings (compared to the Asus, the MSI is now overpriced).

 

Because my HDTV won't fit in my backpack, doesn't run on battery, and isn't portable. *rimshot*