Asus G751 coming with Maxwell GTX 980M and GTX 970M

So does that mean that if I eventually want a replacement for my ASUS G751 because of its speaker problem - assuming they don't release a software fix - I'm forced to use Amazon's return/replacement period rather than the ASUS Tech support/international warranty that came with the laptop?

 

Check the terms of the warranty. I think best buy and the like is different.

 

SoulMisaki, have you ever been refunded in cash by the maker of a product instead of from the retailer you purchased the product? Of course not. The seller handles the refund / store credit, not the manufacturer.

It has been reported Asus will swap you another laptop if they can't fix yours. Sometimes even swapping a newer laptop model because the one under RMA is no longer sold.

You will get support, fixes, replacements through Asus during your warranty, outside the return period for Amazon.

But, Asus aren't going to refund you what you paid the seller, because you paid the seller more than Asus charged the seller. That is why the seller is in business, to sell things for more than they paid the manufacturer / distributor.

Your response to these minor issues, really they are minor - fixed with a software update, indicates you aren't happy buying cutting edge laptops at new production release.

If you are frustrated at dealing with these issues, don't put yourself through it, just return it and wait for the initial production problems to get resoled, and buy one then.

Or, take the time to kick back, and allow yourself to consider the whole picture.

With all new production of complex products, there are always design and production glitches. Apple has them all the time, and is still having them. It isn't possible to catch every problem after final software is frozen and production starts. As problems are reported engineering and production changes are put into new product runs.

Other than the speaker issue, you have no other problems, so you can find an alternative to using the speakers - maybe using the audio out to drive external speakers - or use headphones - until the fix for the speakers is released.

That is the mind set you need to have to fully enjoy cutting edge new production complex electronics.

Work around the issues that will take time to fix, and enjoy what is working.

The other choice is to be completely without a laptop that otherwise works great.

For me I have been through this many times, and I no longer get excited when something isn't immediately as expected, I work with the reality I have and live with it if I can. If I can't, I take it back and get something else.

The 4700MQ wouldn't work for me because it doesn't support VT-D virtualization, and the MSI notebook was rushed to production and didn't have BIOS settings to enable the other Virtualization features - so I had to take it back.

The G2S didn't support Windows 7 at release, only Vista, so I tried to install Windows 7 myself, and got to the point of frustration that I was going to take it back

Then Asus said they were going to release Windows 7 for the G2S, but it would be a few months. So I kept the G2S on Vista, and when Windows 7 came out I installed that, and it worked great.

If I had kept the MSI I couldn't have done the work I needed to do. If I had taken back the G2S I would have been without a great gaming laptop for months.

You need to decide if the Speaker problem is keeping you from doing your work, or if you can live with it a few months - probably less.

And, Amazon is really good with returns, be nice and polite and escalate if you aren't getting what you need - in a nice way - those people have to listen to irate people all day every day, it is a bright spot in their day to meet a nice rational person, and they will help you get what you need.

 

viktor8, no one but Asus Global and your local Asus support can answer this with authority. You need to get their commitment, and it sounds like mnwforever has gotten that commitment.

You need to personally do the same through interaction with Asus Global / Regional - and get their response as email from a Technical Inquiry. Then you can use that to get your warranty fulfilled later.

I would get a response from a couple of people in Asus, and ask for a response from a manager or a supervisor to make sure they honor the answer down the road.

 

HMScott, I apologize for asking what - in hindsight - were two very obviously answered questions. If I'm within the return period, I'll ask for a replacement, if not, I'll ask for a repair. Either way I should be safe, and either way, it's a huge hassle.

I must agree with you about how I am not happy buying a cutting edge laptop for what is - to me - a very high cost, and expecting it to work as advertised. I really must begin getting used to things failing and coming out of the box with issues, as that is why returns and exchanges exist in this world, so companies can be lax with their QC and end up spending exorbitant sums of money creating, replacing, and disposing of faulty product.

In case you couldn't tell, that was sarcasm.

I am not the only one with these issues - more and more people are opening inquiries with ASUS about the issue by the day. This means it's a large-scale issue with this series of laptops, and should have been detected before release. While Intel can be trusted to update their drivers (especially for the new AC wireless card), ASUS is far less reliable. From what I've seen online about their support, they don't seem keen on fixing it or many other issues. This is what has made me grow more nervous and restless.

I have until the 31st of January to return the machine to Amazon for a replacement (thanks to their holiday return policy), and while that is a long time, I have no guarantee (as of 10:35PM PST, November 15th) that a fix is in the works or even possible. I have also not gotten any response from my technical inquiry, so until I do, and it is positive, I will remain nervous.

I understand there are always some issues and bumps when new hardware/software is being released, but that doesn't mean I have to enjoy them or forgive the company for them, as they should always try to minimize these issues.

If ASUS can fix the issue and send out a patch for it, I will be happy and celebrate this computer as the technological masterpiece of gaming power & value it is. If not, I will have lost a great deal of interest in them as a company, and recommend others steer clear as well.

Regardless, I'm hoping for the best, and I will keep my yappy mouth shut until they either prove me wrong and fix it, or let me down and don't.

PS: Also regardless, thank you for your advice and input with many of the questions I have asked so far, you've been a great help. Not sarcasm.

 

SoulMisaki, it's all good

Glad to hear you got covered under the xmas buying return policy, that really extends out the time and gives you a chance to get some use out of the laptop before you need to return it.

Thanks for reporting the problem details to Asus, and alerting Marshall, try PM'ing cl-albert too - back on rog.asus.com

It's a big enough problem that Asus needs to address it immediately.

The first email I saw from you reporting the problem was the time I know they go away for the weekend, and afaik they won't be back in the office for 12 hours yet, from this time.

And, they may already know about this, and will wait to respond after meeting to decide on how to move forward.

If you got the automated response from the Technical Inquiry system, the report has been filed, and will get looked at soon.

Remember, you might need to escalate up through manager to engineer through the first Tier of support, so there may be a few turnarounds of response before getting the beginnings of an answer.

Please keep us up to date on Asus responses.

Someone(s) with the same problem, but still running the Asus OS install, should also report this to Asus, as SoulMisaki's OS reinstall from scratch instead of remaining on the Asus OS might cause a slowdown in a fix if SoulMisaki is the only one reporting.

 

SoulMisaki,

Now given that the below is total speculation here...

My read on the events regarding sound are that most people with sound issues are actually quite happy once they discover they can balance the sound levels and that corrects most all of the complaints of sound only coming from X speakers.

Your issue appears different; you have already stated that your sound was working before you did a clean install of windows. My 20+ years of troubleshooting experience in IT leads me to believe your issues likely stems from something you did or did not do during the OS install relating to the sound drivers. This may be complicated by some not so great installer logic from the Asus audio drivers.

Again this is all more intuitive than anything as I can only base things off your forum post, however I would gladly bet $5 that your issue is purely software and one or a combination of the following would remediate the issue: Restoring the original Asus drive image, Rolling the drivers into your OS install per my suggestion in your other thread, completely cleaning out all traces of installed audio drivers by hand then installing the latest from Asus, insuring you have installed all Asus drivers and software, configuring correctly audio related settings.

It seems clear that for whatever reason a 2.1 audio profile is not being used, or is not available, otherwise everything is working likewise before you took action to rebuild the OS everything was working. Your laptop appears to be rather fine other then your current audio issue and if you return the unit for a new one and do the exact same thing you have already done to this unit you may very well end up in the exact position you are in now... again.

 

First of all, I've only seen one person who was okay with changing some bass settings and using their subwoofer only - many others are not okay with such a corner-cutting, lazy solution - especially when the laptop is supposed to have a 2.1 sound system and is only outputting 1.0 or 2.0 at best.

Secondly - I picked up the unit on a day trip to the United States, meaning that I had to test it there so that if it had any keyboard issues, dead pixels, heating problems, etc, I could simply print out the return slip at the shipping depot and return it the same day. But because of this, I had to test the unit in a shopping mall, around 2pm.

From what I could overhear from the speakers at 100% volume at the mall, they were working adequately enough, but I was already nervous when I judged them to be "okay" there at the mall because I couldn't hear it 100%. Already at the time, the sound seemed to be coming out from the left side more than the right - which fits with the position of the subwoofer (on the left) - I passed it off as just me being unable to make a proper call over the background noise of the food court.

If there is a way to restore the original ASUS drive image after doing a fresh install onto my current SSD and a format on what was the old OS HDD, please tell me. I was misinformed of the changes in Windows 8, and the "image" I created did not work in fixing the mishap that occurred when I originally cloned the drive, so this is a new install with a new windows 8 key on my own SSD, using the original OS drive as a data ( D: ) drive. (Using G751JT drivers from ASUS' page)

I admit that I originally thought it may only be me, but people have been having the same issue en-masse with original config on the ROG forums, and their issues have been remedied (partially, just like mine) the same way mine have. There's a 98% chance it's the same exact issue.

If it isn't, I should still be able to switch my HDD to an SSD without killing my sound drivers - or is that too much to expect?

 

Hi, I want to buy a new gaming laptop.
First, I decided for the MSI GS60 GhostPro-064, but here in Europe I can't find it and I have to buy it from USA.. I should pay at least 1900 € (laptop + shipment + VAT and import fees taxes)

Now on cyberport I see this Asus https://www.cyberport.de/asus-g751j...tx980m-wlan-ac-windows-8-1-1C28-1VM_1695.html
It's cheaper, no surprises on import fees at delivery and faster delivery.

But I have some doubts. I know that it's a 15" vs 17" comparision, leave out this detail.. don't kill me

G751JY has better GPU, bigger SSD, costs less and the reseller is here in Europe (better for warranty)
GS60 has half the weight, 16GB of RAM and 6GB of Vram

Now some questions:

-The 8 GB of RAM in G751JY is a single 8 GB or 2x4 GB?
If it's 1x8 GB (as I think), you suggest to buy a second stick so they work in dual channel or not?

- Is the battery removable?

- I have a CoolerMaster Notepal U2. Can I use it with this Asus or is the laptop too big?
Can someone misure the distance between the bottom feet? Left-to-right and front-to-rear.

- The keyboard backlight level is independent from screen luminosity, right?

Finally, has this G751JY any known issue? I read some problem about the Intel WLAN..

Meantime, I'll start to read the previous pages
Thank you very much

 

I have finally bought the JY with 4860hq CPU and I get strange temp readings for the CPU.
I ran 1 3DMark and GPU was 73C, but CPU was 89C.
After that I waited a little bit and ran Intel Stress test 15 min stress test and Prime 95 and the max reading I've got was 79C.

Maybe temp reading or EC is screwed and I would install the latest BIOS? I currently run the 202 BIOS.

 

Update the BIOS to latest 204 and do a 15min prime95 test. Let us know the result. Use hwinfo to monitor the temp.

 

After reading, I find some of the answers by myself
They're in red, correct me if something is wrong.

Other questions:

- Do you suggest to buy immediately a second stick of RAM so they work in dual channel or can I wait?

- I have a CoolerMaster Notepal U2. Can I use it with this Asus or is the laptop too big?
Can someone misure the distance between the bottom feet? Left-to-right and front-to-rear.

- How can I clean vens and fans if opening the entire laptop will void the warranty?
There are some seals that will break when it's open or is it possible to do paying attention?

Thanks again

 

Hi guys,

First of all, thanks for this very interesting thread! I have read all posts and your input was very helpful.

I bought a G751JY-T7004H last week that I am going to return for a replacement tomorrow. I thought it may be useful to share my experience here.
As you can see in the picture below, one edge of the left rear vent is bent. While I have not tested the laptop after noticing it, I reckon such a gap in the chassis is big enough an issue to get a replacement.



Hopefully the new one will not have any hardware issue

 

CPU temp is fine when running OCCT, Prime95 or Intel Extreme stress test, however I checked Crysis 3 anf according to HWInfo, the CPU temp went up to 95C after ~30min of play and 2 cores were throttled. Same result with 202 and 204 BIOS, only difference is that with 202 BIOS Crysis 3 is stuttering, meaning the game has 50+ FPS, but every 3 sec the game stops for 0.005 sec and the FPS drops to 40. After this the FPS goes back up to normal and this keeps repeating every 3-4 sec.

 

That is really bad the throttle issues, you shouldnt be getting any throttle at all with it being a soldered design the the dual copper cooling on each side. I would deffo look at getting it RMA`d for another one. I just hope i dont have any of these issues as in UK it still isnt even out yet over here, so fingers crossed i hope it will be a later build of the machine with fixes , QC testing and BIOS etc etc all sorted out.

 

probably has bad pasting job.. You've had that issue with the G750JZ.. Guess such stuff gets attracted to you

 

or it could be this like Tom has mentioned, from what ive seen from various users on here and youtube there is all kinda issues from BIOS, to throttle to SPEAKERS only working on 1 side.

 

heh, lucky me...

The thing I do not understand is, why is the CPU temp normal when only the CPU is stress tested, but when even the GPU is used too, then the CPU is reaching throttle level even when it is "only" 90% used ? So much heat builds up inside the laptop that the CPU is affected? The air blown out by the CPU went is actually feels colder than the air from the GPU vent.

 

Hmm. Try to reset BIOS and try again. Might be bios/EC issue.

 

If the air feels colder then it suggests the heat transfer is not working quite right.

 

So far I thought that if the thermal paste is not applied correctly, than the idle temp would be high too, however the idle temp is perfectly normal, 38-45C and Prime95 stress test+Intel XTU stress tests are also fine...however while gaming the temp is 80-95C. I have never seen something like this.

 

There could be enough contact for idle but not enough for load, it's odd but it can work that way.

 

Then how come he don't have any issue during stress test? Bit strange behaviour. Something's wrong with his EC/BIOS fan control.

 

Just thought i should upload my temps, see if you guys think they are acceptable:

picture of about 15 minutes of prime95 (blend)
View attachment 117801 picture of about 15 minutes of prime95 (blend) and unigine valley (ultra preset)
picture of about 15 minutes of prime95 (blend) and furmark

Besides this i have noticed that after playing about 1-1,5 hours of shadows of mordor at everything ultra my cpu temps reach about 85 degrees and gpu about 69-70 degrees. You think it's fine?

 

Temps bit high, but it seems you don't have any CPU throttle issue. Try to keep it below 90°C.

BTW which CPU you have? BIOS version?

 

maybe like in g750jz the GPU's blower is bigger then CPU's and takes most of the air?
are You sure the gpu is used? not the integrated intel 5200?

 

iGPU is disabled, so I don't think system used it.

 

4710hq, 204 BIOS

 

well he doesn't have problems with cpu or gpu temps with 4710 setup
Asus G751 Cod Advanced Warfare Story Part 1 - YouTube

 

I'm playing world of warcraft on ultra is 80 degrees to hot for that game? Should it be lower?

 

I had posted temps about this game on my review few pages ago. But while not in raid dungeon my temps were max 60 for CPU and 57 for GPU. I RMA'ed my for other reasons before having time for playing dungeon raid. I had played some battleground though.
Anyways if you're not on dungeon your temps seems a bit high.

 

Nope no dungeons just questing for like 3 hours! My prime 95 Temps on blend were like 75. Should Ibe llooking at a rma? It's only a week old.

 

wow , there is a lot of issues on this laptop , no ?


i'm hesitatin now to buy it.

 

cykelman, there is nothing wrong with your CPU/GPU temps, you are not throttling under simultaneous 100% load on CPU/GPU.

You can stop posting temps and test runs, and start enjoying your new G751JY

 

Stoop14, your temps are great, no need to RMA, or re-paste, or return, or worry about it any more

Everyone needs to update to the latest BIOS when they get their G751 to get the lowest temps, and then enjoy gaming.

If you run benchmarks, stress tests, game, and aren't seeing thermal throttling, there is no problem.

The odds of getting a G751 that needs re-pasting are extremely low, close enough to ZERO so as to never need to worry about it.

 

But wouldn't I be throttling in 25 raids when there is sooooooo much more going on? If I'm hitting 82 just doing simple quests.

 

WoW is not a demanding game at all so it doesn't seem good. Now you need to run stress test, both cpu and gpu at same time (Prime95 + Unigin Heaven) and keep an eye on the hwinfo if it shoots up 90+ quickly or slowly, anyways a decent g751 cooling should keep it under 90.
There's a chance that the laptop's fans was not running at high speed for lower noise.

 

How can I ramp up the fan speed?

 

lol it's people like you that make me question my sanity sometimes when I rage at my internet speed dropping to 50 mbps from 100 mbps.

 

I am still not sure about the warranty issue.
So to clarify to get international warranty is dependant or the retailer/reseller themselves?
Would I need confirmation from a number of people at Asus that their laptops can be purchased from any country and still be applicable to an international warranty?

 

If it says Global Warranty where you buy it - you can service it anywhere in the world. If that's what you asking.

 

Hi,

I'm waiting for weeks to buy this laptop in the UK but it is still not available and Amazon doesn't have any ETA.

So I'm thinking to buy it in France, it's available and less expensive.

The only issue is it is a French keyboard (AZERTY).

Can someone tell me if it is possible to change the positions of the keys in order to get A QWERTY keyboard?

 

You can change the positions of the key easily. Just pop them out and put wherever you want. The question is if you can remap the assigned key to your preference. Maybe yes if you choose us keyboard, idk.

 

Yes I just need to choose the keyboard in Windows. Just I asked this question to Amazon and they told me I couldn't pop out the keys!

 

You won't broke the keys if you know how yo do it. It's very simple, the way I did with my was by pulling the key from its upper corner. If you're still unsure about it, you can check some YouTube videos

 

Can anyone recommend a bag for the G751 aside from the ROG Nomad and Vindicator backpacks?

 

everki beacon

 

Well, I pick mine up today... seems like the sound could be an issue, also WLAN, but I really think you guys are just working yourself into an unnecessary frenzy with the temps. If it doesn't throttle, then it's all good.

 

What is your sound issue?

 

I haven't picked it up yet...