G51j Blue screen of death problems

is asus gonna fix this issue?
im getting tired of waiting.
Its to the point where for some people they cant even run non game programs.
This is Not RIGHT.

 

Tiger, I have been noticing your posts and by this last one you seem a bit uninformed of the actual situation.

There is a general BSOD issue with many new games, with a common stop code, thats my observation. However, people are having other random issues that are indeterminate at this point as to whether they are from software or hardware issues. My issues have been resolved by my own troubleshooting quite a while ago, and I've noticed others using the same troubleshooting on different forums for their similar issues.

Apart from the very few users here who have attested to it, a non-defective laptop is not a likely replacement at this point in time.

Unless of course you're talking about a whole different model, but if you were monitoring these forums for so long before you purchased yours, you should have done that in the first place if you are impatient (not saying you are, you worked a long time to purchase this, and that itself attests to your patience).

Just hold on a bit, and any fixes to the issues you may have will come about in the mere future, we're all here to group troubleshoot this laptop's failures, not give up and suggest other laptops to each other, lol.

 

thanks,
im still kinda new to this bsod problem with laptops, sorry, my bad.

 

i wasnt suggesting other laptops, i was thinking maybe asus can replace and give you a new g51j and maybe it wont have problems. thats what i was saying.

edit: i heard windows 8 was already in development, is it true?

 

Generally a new Windows is always in development right after the current one is launched. And by development, I mean planning.

 

http://forums.whirlpool.net.au/forum-replies-archive.cfm/1300563.html

some more people with the BSOD. we're still at the top of google.
one person claimed that a fresh install worked, so after tomorrow's (today's) exam i'll look into a clean install with as few drivers as possible.

if not, ill give asus a call and see if i can get it replaced (a week and still no response for the RMA request). something tells me that won't happen though.

for the people without the BSOD, how much of the asus bloat did you keep/remove; did you wipe your disc and install via recovery/RTM and skipped the additionals?

 

I wiped both drives, installed retail xp then retail Win7 Home Prem. I then installed original and latest Intel inf update, Intel 1000 WiFi (driver only), Intel matrix storage manager, Realtek drivers, Nvidia drivers and Synaptic drivers.

Then from Asus I installed drivers for bluetooth, card reader (xd), the ATK ACPI, ATK generic service, ATK hotkey and ATK OSD.

I then installed the Asus utilities I wanted back: Power4Gear, Wireless Console, SmartLogin (for the kids), FastBoot and FancyStart.

 

wipe both drive. Install custom window 7 ultimate x64. Then use the driver cd and install everything on it except live update. uninstall window's video driver and install dox 185.85. Then uninstall asus express gate. Will install ubuntu very soon as dual boot

 

Wiped both HDD. Installed Win 7 ultimate x64.

Installed the ATK programs, Intel 1000 WiFI, Realtek Drivers, Power4Gear, FastBoot, Fancy Start, 186.82 Drivers (I think that covers all the essentials that I installed)


I'm seeing a pattern here, anybody who doesn't get the 124 BSOD did a fresh install with Win 7 that isn't provided by ASUS

 

Stealing a tidbit from Ryzeki's Asus G51J-A1 review, in case people only read at this thread.

http://forum.notebookreview.com/showpost.php?p=5622999&postcount=245

Most importantly from that post is the following:

 

Thats good news... lets hope it pans out since its a 4th party update. I wonder if the Asus Support guy (or girl) can comment if there indeed is a fix.

 

Holy, you found that fast! ^^
Well, I have no real confirmation of what I'm saying, but the source should be reliable. =)

The BSOD issue is related to RAM timing in the BIOS, Asus were able to dupicated the problem, BIOS update is needed to resolve this issue, so we'll just have to wait for Asus HQ in Taiwan to release new BIOS.

I hope it was ok that I quoted you. We appreciate the update on the BSoD problem. =)

 

Is that quote from a third party person trying to fix it or from Asus?

 

Hey just registered to get my two cents in,
I also just bought the G51j and had Bsod problems, I then flashed the BIOS to 204, once finished for some reason windows gave me a "couldn't load screen" and went into recovery mode. after waiting for recovery for more than an hour, I got tired of the wait and did a force restarted using the power button.
it booted right into windows with no problems.
but I still get BSOD every time I play MW2.
strange thing is though, it happens when I’m in multiplayer mode only, I finished the single player mode by playing for 6 hour no problems. but in multiplayer I can't go more than 30 minutes befor I get BSOD, weirdness anyone?

also could I ask those not getting BSOD if they had run their machines before they did a fresh install of windows, and if so did they get a BSOD?

 

it's not from ASUS. I was told they had been able to reproduce the problem when I was talking with gentechPC by email this morning. So as I stated, I have no proof of this, but I can just cross my fingers and hope it's true =)

This IS a great laptop, so they should prioritize it a bit. So I hope..

Anyone who can confirm it?

 

I was also getting BSOD in COD 4: Modern Warfare (not MW2) only in multiplayer...I didnt play MW2 in multi, but in single player i didnt have any BSOD during whole game...Also no BSOD in Borderlands in single player yet...all maxed out.

 

ok like i was saying weird!
If this was an issue with the graphics card it would have happened during normal game-play regardless if it was single or multiplayer. I think that should go for the RAM as well shouldn't it?
but it's still a 0x00000124 error and that's hardware, could it be something to do with the way we're connecting to play online?

I use a HUAWEI USB device to connect to HSPA or 3.5G mobile internet.

 

I also use a HUAWEI USB device (model E156G)

I really don't get it.

 

i did a clean install, gathered the latest necessary drivers from the net (sata, inf, video) and still got the BSOD. will retry this some time this evening.

RAM timings is old news: http://forum.notebookreview.com/showpost.php?p=5582084&postcount=266

and if it was something with the RAM, stuff like 3D modeling/rendering + CAD + prime95 on blend would stress the memory a lot more than a game but have not (yet) caused a BSOD.

 

yeah that's what I'm saying those programs are intense, if there was a problem with RAM you would get BSOD in the blink of an eye! I’m still thinking it has something to do with the network adapter/Modem or something like that.
Though since no matter what diagnostic tool I run (Win debugger/BlueScreenViewer) I can’t get the name of the hardware that’s causing this!

 

i can't check as mine is on it's way to asus, but here's an idea;

the LAN card did change from the g51. it is pci-e. are the people without BSODs playing on wireless or wired? (same for those with)

for those with the bsod that can check, what if you disable LAN and try playing cod/borderlands on wifi?

i used only wired, and they all happened when wired iirc.

 

I'm kind of curious about gentech saying they had confirmation from Asus that the BSOD was duplicated and the issue found. Logic would dictate if there were that many systems with BSOD and Asus was aware, they'd at least post a message on their site/forums stating such and that a fix was being worked on. As of yet, there has been no word from Asus directly. Very curious indeed.

PS: I'm still waiting on my laptop to be delivered. Still feeling very uneasy about keeping it. A big part of me wants to return it without opening it.. /sigh....

 

hey guys,
i have some questions,
my laptop already came with 204 bios. isnt it suppose to come with 203?
also, my laptop came with trend micro antivirus, and the sitcker with all the info about the laptop(the one saying what cpu it has and what graphic card ot has) is on the right side. isnt it suppose to be on the left?

 

The newer batches come as 204

Sticker is on the right side

 

Asus CC did post (see page 2, and 20something), just not recently.

newer machines come with newer BIOS. not the first time.
as for the stickers, does it matter?

 

Asus CC did post recently..maybe about a little over a week? Then a huge load of spam came in and it got buried in this horrendous 53 page thread

 

http://forum.notebookreview.com/showpost.php?p=5576347&postcount=229

2 weeks. many more users with the same issue since then.

 

Notice the amount of posts doubled since that was posted...

 

"newer machines come with newer BIOS. not the first time.
as for the stickers, does it matter?"

sorry, for a second, i thought mine was fake or something..

 

Oh I know Asus did post initially, but I'm more stating that if gentech was given confirmation of replication, why not the customers? Maybe it's just me, but I'm more confident about a company's involvement and assurance if something official is shown stating they know where the issue is from and have plans to fix it.

What we've been given in this thread is that same assurance, and if it's true then why has Asus not posted that same information?

I'm not saying I don't trust Asus or anything, all 4 mobos I own are Asus, but the lack of showing face if the issue has been found is odd, given the broad scope of the amount of people seemingly affected.

 

Not really. It's standard operating procedure. It's an exception to hear otherwise. This thread isn't *that* big...

I'm glad at least there's a rumor of a clue. That's somewhat reassuring...

 

Maybe they found out that its a hardware problem and they either don't know how to break it to the public or would rather delay the reaction?

Hopefully not, but since my laptop has become a paperweight ever since that awesome freeze which resulted is the loss of all my stored content I'm more eager now for some kind of word on a fix, because I still blame that random freeze that handicapped my Windows installation on this BIOS memory timing problem and not just a random Windows screw-up.

 

AA3-BSOD in less than an hour. but i have got bsod with AA2 on my previous two computers. Still frustrating since this comp can def handle it. does the creative software have anything to do with these bsod incidents? and what's up with the razor mouse software giving me bsod as well?

 

Yes.. Even if it came from ASUS we wouldnt know if that was the real truth. Not saying that they would lie to us, but we dont know for sure untill we actually see the fix =)

One reason for not contacting us here might be that they in fact are working on it. Another is that they just dont read every forum out there at a daily basis, and they just havn't returned to this thread yet.

-

One question to the ones with BSoD problems, and those without:
Did you upgrade the WLAN card to the intel?

Also.. some of you are saying it cant be timing between BIOS and RAM that is causing the BSoD, because of the 124 error meaning hardware problems. But, isn't that exactly what bad timing is? I mean, the problem is the communication (i.e. software/bios), but the result is a hardware problem with the RAM.. So maybe this is why the error is showing hardware, where the fix still might be the timing?

I dont know enough about BIOS and stuff to be saying anything, just wanted to get it out there..

 

I can only speak for the 2 machines we have here, my neighbor's (all stock) has had 4 BSOD's so far, only while playing Borderlands. My machine has no BSOD's yet, but I haven't really played any of the big 3 (Crysis, Borderlands, Modern Warfare 2). I can tell you that Dragon Age is fine, TF2 ran fine, no network problems, I've done a few massive file transfers. I still have to play Batman and I just bought Crysis so I'll see..

 

hey guys, i didnt find answer to the bsod problem but i found answer to why the g51j screen doesnt look as good.

This is because the screen they put is uses TN technology which is cheaper, but there is a nother one called PVA technology, which is more expencive but has better colour and viewing angles.

Is there a way to order a diffrent screen online with PVA technology and replace the current one?

http://blogs.zdnet.com/Ou/?p=930

 

From a previous post:

I really appreciate the direct link to the LAN driver, but I'm confused as to where the SATA driver is. Your post says bottom of the list but I don't see any SATA driver at the bottom of any list anywhere. Am I blind today?

 

tigerlp: you keep posting in this thread about all kinds of things that have nothing to do with its topic. I understand you have lots of questions about your new hardware, there's nothing wrong with that of course. But please, post your questions in new topics or in the owner's thread and stop spamming this one with all kinds of inappropriate stuff.

Thanks.

 

He was speaking about choosing the correct driver text as specified at the bottom of the list of choices when you're creating your slipstreamed XP disc. The actual driver package you download is the same as in the guide you're following, you just select a different option when you are slipstreaming.

 

yea, choose pchm 6port from the available list. same driver as the g51.

everything on mine is stock.

ill quote myself as it seems to have got lost in the messages:

 

I use both wired and wireless. I use wired network while playing games such as borderland.

 

Just wanted to add myself to list of users with BSOD.
Game = Dragonica Online (no crysis as far as graphics.) Sometimes 30 mins in and other times I've lasted a few hours.
BIOS = 204
NVIDIA = 195.62
Internet = USB to Nokia E63 smartphone using PC Suite.

I do get slowdown right before the BSOD.

 

a thermal sensor will most likely require a new mobo (shouldve wrote down the serial), ill report back when i get it.

ill also be updating the googled post on page 2 in a bit. feel free to reply/pm with additions. hopefully it will cut down on spam.

500 posts

 

Those with BSOD, have you try this:
right click on the game, go to properties, and click run this program for compatibility mode for window xp sp3.

 

You do that for all your games by default?

 

I haven't even plugged in to my GigE network with this laptop yet, its access has been strictly 802.11n for all game/network use (am using the default Intel 1000 WiFi but will be putting in a spare 5300 when I have time - wonder if it'll make a BSOD difference - hope not). However, the ethernet port isn't disabled either.

I also don't change compatibility mode for any games as they've all worked fine with Win7 to date.

 

sorry man to tell you, but I have intel pro 5300, and there is absolutely no difference

 

Thanks... in my case that would be a good thing as I haven't experienced the 0x124 BSOD even though I've tried. I might continue holding off putting the 5300 in there until Asus fixes this issue. Don't wanna mess with a 'good' thing I guess.

 

nope. I don't use compatibly mode to play games. I was just wondering if it work for people with BSOD since window xp doesn't get BSOD.

 

other than the games that don't like being ran in compatibility (cs:s for one), i second the motion to try.