G73 RMA results. Were problems solve or not?

I feel ur pain.. been waiting a week now... now i have to pay customs charge.. anyways , don't cry about intel integrated graphics.. i used to play on pentium 4 desktop with intel GMA for 5 years till i got a 9600M GT... that was fun..

 

got mine.. came with beta vbios. just updated to the latest drivers and then runned furmark. 20min = 92 degrees without any gsod. came not with the latest vbios but the previous beta.

Temps are below 60 degrees just browsing, computer came without any mark. its a really good improvement since i never been able to run furmark without a gsod.

 

Am I to understand that Asus pays for shipping for RMAs in Canada? Thinking about biting the bullet and sending mine in. I never "activated" any warranty, is that an issue?

 

If the problem is not your fault you will be fine. The activation is for accidental, like pouring coffee on your machine.

 

I'm now in "Repairing." Coming along....

 

Not or now?

 

The first RMA, i had to send it in because the laptop brick after a fail bios flash. When i got it back the space bar makes a squeaky sound. After a month of usage, it died. It would turn on for 2 seconds then turn off right away. Therefore i sent it in for a 2nd RMA, and this time when i got it back... There were marks on the outside cover of the laptop and the top left corner of the keyboard makes click sounds whenever i press "esc, f1, f2, 1, 2, `"
Even though everything works, im not happy with the quality of the rma..

 

I'm now* in repairing.

 

Anyone about shipping for RMA in Canada? Not amazingly interested in paying for a warranty, if you know what I mean...

Btw, idle temps at 66-68C, ambient around 25-26C. This is a marked non-improvement over pre-repaste.

Also, is it weird that my laptop is noticeably warmer over the numpad (where the heatpipe is) rather than over the actual GPU?

 

Why don't you just call Asus Canada and ask them about the shipping? Always get confirmation direct. What we say may not be what they say.

 

Mostly asking to see what other people have experienced in Canada.

 

That's fine. But policies can change or maybe there are some differences, who knows. It's always better to get from the mouth that will be servicing or working with your RMA.
- Calling Asus is also faster than waiting for a forum reply usually.

 

regarding my rma i decided to open the laptop to see what they done and repast it with the help of gajo mau. Keyboard was all fu..., they didnt changed it after opening the laptop. When i got to the motherboard, there wasn't any screw in it they didnt put the screws back or the tapes. omg, how is that possible?!!! Two more screws were missing in the lcd support, what a f....?!

How am i going to solve this? I cant say that i opened the laptop.... or can i?

i would appreciate every help that you can give me, dont know what else to do

 

Shudder.. that sounds like the reason behind my first G73 here. The clunk under the left palmrest felt like something was left unscrewed and the screw heads being stripped out looked like someone with the wrong screw driver going at it like a 5yo. Somehow they did manage to make it run great, but at what cost?

 

how did you swapped to a new one?

 

I bought my G73 B1 of redflagdeals and I want to RMA it.

I registered it online, do I still need to send a receipt which I dont have?

Whenever I play games the screen goes black after 5 min and the fan makes a really loud noise.

I know "boosted" had the same problem and did an RMA. I just want to know if I can RMA without a receipt?

 

Realized this was in no way a "New" Laptop. Contacted the business I purchased it from, told them what I found, they Investigated and said it was a DOA that was sent back to ASUS to repair and that they will replace it for a new one like I rightfully purchased..

 

you can. but you need to know the date of purchage

 

Yes I have the date of purchase.

Also the seller is going to send me the receipt.

The only problem is that it's in a different name. I guess that wont matter.

Thanks BTW

 

God, I'm becoming more and more scared. And increasing pissed off.

My laptop arrived in Markham on the SECOND. It's now the fifteenth, and while it says I'm in repairs, it still says I'm at 0.00%. Fu--.

 

I just called for about the three hundredth time.

She gave me the stock, "It's in repairs, and this will take 10-14 business days."

Thanks, it's already taken 15. Then I asked if it would be possible to speak with someone who could tell me in detail what was going on with the repairs. Of course not, because apparently no one works there anymore.

Maybe I'm overreacting, I don't know. But I'm not happy.

"How was your experience with me today?" Godawful.

 

I wonder if it's because they are awaiting parts? It's curious since I was told that Asus Canada customer support was excellent. I would be a little worried also.

Wonder who you can call or ask for Canadian service.

 

I'm not sure if I should be worried. I mean, they have it. That's good, right?

But the fact that it took them 7 days JUST to register that they had it shows me that there's something going on. Still at 0.00% as far as actual repairs go. Interestingly, the Asus reps I've spoken too almost sounded surprised when they pulled up my form. I mean, obviously they still act "professional" but they start stuttering and giving me a slew of blanket and stock answers to my questions. I don't know the hell is happening.

I think I'll give them yet another call tonight, but I'll be a bit more firm this time and ask more questions. I just might find out what they're doing to my poor laptop.

 

My laptop's status was WF1 all this week. Called Mason to see if there's an update but got his machine, left a message yesterday.
Was hoping to have my laptop for my birthday, but oh well. C'est la vie.

 

Asus RMA needs to resolve their problems. Repair should only take about 40 minutes even if you have to replace EVERYTHING. Testing should only be about another hour, run Vantage, Furmark, make sure all the keyboard works, touchpad, look for LCD errors etc. 2 hours per notebook. Reality, 10-14 business days...

Now it seems it's a 3-4 business day to even sort and get the laptop to a tech. So for the first week, it's just waiting to be assigned to a tech...

It sounds as if their repair facility is severely understaffed. It looks to me they haven't expanded their facility since they started selling more notebooks in the last few years. My guess 3-4 business turned to 10 just because the notebooks are backlogged that far behind. The techs are working constantly 10 business days behind with overload on notebook repair.

 

I totally agree with you, Ziddy. Asus really needs to get their act together.

And I'm still at 0.00%. I'm having a bit of a weird problem. When I put my RMA # only into the form, it comes up with my request. But when I put that, my S/N and my phone # in it says they have no records of my RMA, like it said a week ago.

 

I'm also going through the RMA process right now. Asus has had the laptop for 3 days but when I check the status of the RMA online, they show that they still haven't received it. Arg!

I wish I would just talk to someone who actually knows what's going on. Anyone have a contact number/email that isn't the main call center number?

 

I'm more than happy.

I just called Asus, and the rep told me it was being repaired like usual. I asked if she could tell me exactly what had been done, and for once she did. They've done what I've asked for, and more.

Hinge has been reassembled to fix looseness
The laptop now has a new lid, and the LCD has been put in with new clips
The entire motherboard has been replaced, along with the GPU
The speakers have been replaced

Now it's in testing. I really hope they decide to do something about my keyboard, but that was by far the least of my problems. Finally some good news from Asus! I just hope they don't botch it like they've done with so many other people. But it's been in "repairs" for 2 weeks, so I almost doubt it.

 

After reading this thread, HP seems godly.

I've never experienced Asus warranty repair b/c my Asus laptops NEVER break down, but if it ever did, there's no way in hell I would accept these 3-4 weeks wait - especially during a semester.

MSI is still the worst, taking 4 weeks for a fu**in' keyboard! (they still have mine)

With HP, I sent mine in 3 times and it was in my hands less than 1 week later. Each time it was for a major repair (motherboard, gcard, vents, etc).

It's like a 'choose your poison' dilemma.

Asus = #1 in reliability ...BUT repairs take 3-4 weeks.

HP = Dead last in reliability ...BUT repairs take 3 business days.

lol

 

Oh man. I'm going crazy.
I called Mason on Wednesday, left a message, nothing so far. Now I have to go through another weekend. My laptop was boxed up on the 31st, so I've been without it for almost 19 days now. Mason said last week that the LCD's would probably come in this week, and I was hoping for something this week, that's the only reason I told him to go ahead with the repair. I'm starting to forget what the computer looks like. =/
Mind you, I'm very grateful for the help Gary and Mason has given me, and that they've been excellent in understanding my situation, and by no means do I blame them, I'm still frustrated.

So while I continue to muttle through using my old Aspire, and living through the horrible WiFi (which I need badly for school)... I'm not only going crazy from the withdrawals, I'm also upset with how long this is turning out to be. I was hoping it would only take a few days, but obviously I was wrong. Mind you, I'm sure I'll be pleased when I FINALLY get my notebook back, I'm not afforded that luxury right now.

I'm planning on calling Mason on Monday if he doesn't call first.

 

My thoughts exactly.

What repair center is your laptop at, if you don't mind my asking?


And a quick question about my own RMA for anyone: As I said earlier, Asus replaced the motherboard, but I've heard of them really screwing that up for other RMA's. Should I be worried that they replaced the entire motherboard? Really it's a new laptop, from what I've been told. My HDD and my keyboard are the only original pieces. :/

 

Mine's in Fremont, CA.
I've heard that extensive repair like that on a notebook done by underpaid, overstressed techs, is usually dangerous. I hope that they did a good job for you though.

 

The problem isnt underpaid under skilled techs...the problem is what plagues all tech support that is required to work on 100's of machines in a mass RMA situation. The problem that all service centers undergo no matter the product is once you require people to work on 100's (if not thousands) of machines you lose the individualistic approach that is needed for something as specific and time intensive as Laptop Repair.

This is why people get VGA's replaced when they are overheating...or entire motherboards being replaced due to small obscure problems. Think how many GPU's, Motherboards, CPU's, etc have been swapped or replaced when all that was needed was a new vBios.

It is hard and almost impossible to cater to each unique RMA when you have a thousand RMA's pouring in.

I saw it when I worked for Verizon...

Bad reception?
...replace the entire phone
battery life waning?
...replace the entire phone
phone running slow or quirky?
...replace the entire phone

This is not the type of individualistic repair that is needed for something as complicated and specific as the problems people are having here.

I digress...

TL;DR
Do not expect specific repairs when you laptop is #7472 on the RMA list

 

I thought i would share my RMA results.
Im in Australia and I am extremely dissapointed with service.

First problem, when first bought i had the GPU running very hot (Like 90% of most g73 owners). So i repasted myself and got decent temps.
I was then lucky enough to get the PSOD, which unfortunately i couldnt repair myself.
Unlike in the US, the service centres in Australia are only located in a capital city, which meant it was to be delivered to some tech centre 5 hours away. I was lucky enough that week that i had a business meeting right next to the service centre, and was able to hand drop it in.
After talking to the tech, he had said that he was replacing at least 10 per week for this screen issue, and maybe 2 a week for GPU issues. I informed him of the heating issue that mine had and told him what i did to fix it, he then asked me if i wanted him to replace the GPU as well and i said sure. But i did say before he sends it to me to stress test and check that the GPU doesnt get too hot.
So, 3 weeks later i get my laptop (I was extremely excited as my laptop was gone over the time that the new vbios was released) i updated new vbios then get stuck into the FFXIV benchmark. I turned away and got a drink and came back and my laptop had shut down. At this point i thought it was still the GSOD so i fired it back up then, to be sure, ran HWInfo and re ran the FFXIV benchmark. It was 13 seconds before it hit thermal shutdown... I swear i was about to hit my thermal shutdown!
This was about 1230 and i told my boss something urgent had come up, and shot home to do another repaste. Same issue, crap job, paste everywhere... it was a joke.
Anyway i have repasted, now idling at 43c stock clocks. Only games iv tested so far are Batman AA and SC2 and they max at 74c while OC at 800/1100.
Im so dissapointed with the problems iv had, and the support was just aweful (All but Gary Key and the people who fixed the GSOD issue)

Thats my story.

RL

 

God I hate you guys. Now I'm extra worried. I think this whole experience has aged me 10 years.

Anywho...

Everything that was repaired, I DID ask for, so it's not like they just stuck a bunch of new hardware in the machine. The only thing I didn't ask for was the motherboard, but that may have been damaged from my temperatures.

I didn't specifically ask for the lid to be replaced either, but I feel like that was part of my hinge problem, as it seemed kind of weak on one side. (Which happened to be the same side that made a popping sound...)

Other than that, I had asked for everything that they did, AND they spent a good two weeks on it, making me think that they didn't just rush through it. I could have my hopes up too high, but it's better to be positive for now, I think.

 

Hehe, they could have just got you a new laptop and spent some time transferring your Windows/Serial/Laptop stickers on the bottom to the new one.

That's what they did with mine. I know because the bottom of my old laptop the sticker fell off, so I used super glue to put it back on. I mean everything was new on that machine, even the lid etc.

 

Hi,
I am going to RMA my notebook in Monday because one of my HDDs is dead.
The only way to repair this issue is replace that HDD with new one.
I am afraid they will also repair things that I didnt ask for (repaste my CPU and GPU) and they are unnecessarily. I wrote to RMA form: There are no problems with others things except primary HDD.

 

But is that a bad thing? When you got yours back, did they botch anything up, or was it working okay?

The techs will test your notebook for any problems. If they find one, they'll (try) to fix it. You requesting them to not touch anything probably won't mean much.

 

... and this is exactly what I am afraid of..

 

Well, if they don't fix it properly, yeah, that sucks. But, they might also do a good job and fix a serious problem you didn't even know about. It's kind of a gamble.

 

its not like that. they are just gonna repair/substitute your disk. i they f....up anything then you'll just wait a little more for the sustitute. since its a disk you'll see you gonna get your laptop very fast because the probability for them to screw anything is minor.. .

 

They will just replace your primary HDD. Then install Windows 7, drivers etc. Then just run their standard tests to see if it works. If any test fails then they will fix.

If ANY of these tests fail, you want them to fix them. This fear, OMG, they will find something wrong and I don't want them to fix it is a bit absurd. If there is something wrong, I would want them to fix it.

But I do not think they will go rummaging through your laptop unnecessarily. They are likely already running behind and backordered on laptops to be fixed, they want to get your laptop fixed and out quick as possible.
- If they discover during a test that your GPU temp is too high, then yes, I think they will try to repaste until the temps are lower. This is something you probably would want...
- My laptop came back with good temps FYI.

So I wouldn't worry like this.

 

Ziddy is right. They said mine overheated so they replaced the heatsink and repasted it. But I'm still waiting for the screen.

At least the $50 something shipping was worth it. Lol.

 

be carefull cause mine heatsink was substituted and they used the old thermal paste in it, they didnt changed it. horrible job

 

As long as the temps are better. I'm told they are. *Shrugs*

 

Apparently I'm "ready for shipping."

Yay, I think. I hope they did a good job. How much longer should I expect to wait now?

 

I envy you, your ready for shipping.

 

What are you at now?

EDIT: And didn't you RMA before me? Is there a part you need on back order?

 

Yeah, they received mine on the 3rd of September. Mason said two weeks ago that the LCD's might be in last week, but obviously they either didn't come in last week or there's some other problem. I'm calling tomorrow to see what's up.

 

Yeah, that's all you can do, really. I've called so much I recognize rep's voices and names. It's pretty sad, really.