How to Fix Your GSOD Blues

I've long updated my vBios with the v93 that Asus released -- and I've never seen a GSOD since. However, I've always had infrequent blue screens ever since flashing -- my computer could just be on doing nothing and it may blue screen.

I've left it on overnight without it blue screening -- but it seems to do it more frequently when playing games (though still pretty rarely, but annoying).

Is there any fix for this?

 

Valdes, Blue screen of death (STOP error) information in dump files.
If you could upload the file as an attachment, it will help us to diagnose.
Note you need to scroll down about 3/4 of the page to get to the zip file download.

 

Code:

==================================================
Dump File         : 041011-21465-01.dmp
Crash Time        : 4/10/2011 7:39:11 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00000403
Parameter 2       : fffff680`0012fa88
Parameter 3       : a2800001`2e355867
Parameter 4       : fffff680`0012fa08
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor         : x64
Crash Address     : ntoskrnl.exe+70740
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\041011-21465-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 276,256
==================================================

==================================================
Dump File         : 052511-22401-01.dmp
Crash Time        : 5/25/2011 4:02:57 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00000403
Parameter 2       : fffff680`000118b8
Parameter 3       : cd200001`2e355847
Parameter 4       : fffff680`00011838
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor         : x64
Crash Address     : ntoskrnl.exe+70700
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\052511-22401-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 276,256
==================================================

==================================================
Dump File         : 062111-24398-01.dmp
Crash Time        : 6/21/2011 8:09:55 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00000401
Parameter 2       : fffff6fb`82200e88
Parameter 3       : 80000001`2e355863
Parameter 4       : fffff6fb`82200e08
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor         : x64
Crash Address     : ntoskrnl.exe+70700
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\062111-24398-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 276,256
==================================================

==================================================
Dump File         : 071411-23056-01.dmp
Crash Time        : 7/14/2011 7:50:39 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00000403
Parameter 2       : fffff680`00638588
Parameter 3       : f0400001`2e355867
Parameter 4       : fffff680`00638508
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor         : x64
Crash Address     : ntoskrnl.exe+70700
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\071411-23056-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 276,256
==================================================

==================================================
Dump File         : 071911-22339-01.dmp
Crash Time        : 7/19/2011 9:21:07 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00000403
Parameter 2       : fffff680`005d5de0
Parameter 3       : 8e400001`2e355867
Parameter 4       : fffff680`005d5d60
Caused By Driver  : hal.dll
Caused By Address : hal.dll+1344e
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+70700
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\071911-22339-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 276,256
==================================================

These are the past 4 that have occurred (not that many recently since I use my G73 infrequently).

 

Valdes,
1. Just to be sure is this the version of your VBIOS? 012.020.000.032.038052 ? You can use Hwinfo32 to check this HWiNFO32 Download
If that is your version, I would recommend a memory test, it can be done though windows 7 - Memory Diagnostics Tool - Windows 7 Forums
start at step 1 and as indicated to to set 4, this will at least rule out a RAM issue. I will post again if I can find a more definitive test.

 

Windows 7 Memory Diagnostics Tool passed, Memtest86 also passed.

Video BIOS Version: 012.020.000.032.038352

 

Thanks again Chastity!

I had the same issue that jwright77 had. I tried official 11.6 and 11.7 and i didn't work.

I noticed, that this drivers are unpacking to ATI folder. The one that worked was 11.5b hotfix from AMD folder.

What is going on? Why official driver dont detect gpu in g73jh. I tried asder00 package from your link and it's working perfectly. But what is differend?

 

Weird, I have no problem with 11.6 and neither with 11.8 beta. I just installed 11.8 yesterday, over my old 11.6. I never ever uninstall the driver first.

pato

 

check in CCC if you have proper version. i bet you don't have.

 

pato: even AMD recommends uninstalling first. but to each their own.

 

I'm still on 11.2. Haven't upgraded since I had 0 issues after vbios and ati upgrade.

whats everyones say on 11.7?

 

11.8 is being released this month. I'm still using a modified 10.5a from TWL. I found every driver AMD has released in the 11 series, stuff is just broken. Everytime AMD releases something new or fixes something, they break something else. These 10.5a I haven't had issues with whatever I do. Stuff just works, as that's what the mod was about, ensuring all driver features work.

The upcoming 11.8 WHQL should I believe have the OpenGL 4.2 and so far the preview of it has been getting good reviews. But I'll wait for a TWL mod of a new release instead where he will go through and test to make sure all driver features are functioning.

Personally I go for for something that is stable and working over something with high performance and broken.

TWL Genetix HD3/4 v1.08 (10.5a baseline mod)
http://www.mediafire.com/?8t43e25uzt2o6tb
- I believe TWL is working on a 11.7/11.8 baseline mod right now. Trying to find working video enhancements (which I don't use) but he wants everything working.

 

Hey...so been dealing with this GSOD issue a long time. I've got 11.9 drivers, updated the vBios from here, and updated my bios to 0213....still no luck. Pretty certain everything worked, no issues during the installs and I can verify it all, but about after about 5 minutes of BF3 I get the GSOD (well, since I did the updates, it just freezes the image on the screen instead of vertical lines of grey, but all the symptoms are the same and it happens just the same). Anyone have advice?

 

Does it happen only with BF3?, if so get the BF preview drivers rev 3, you should try that first or wait for the 11.10 WHQL that is the same as the preview 3 drivers. 11.10 WHQL is due next monday.

 

Hmm, I'll give that a try. Got a quick link for it before I start hunting google (I'm being lazy I know ) CAN'T wait until next monday, haha, must play BF3 now! You know what's odd though, I played the BF3 beta, and didn't have a single GSOD. Have always had GSOD with bfbc2, maybe the frostbite engine doesn't agree with something here?

Edit: Oh and to answer your question, seems to be only BFBC2 and BF3 since I updated to 11.9, happened once in a long long while with Civ V as well. Weird symptoms, doesn't really tell you much does it?

Edit 2: Nevermind, got the link, let's see if this works. Here it is if anyone else is interested: http://support.amd.com/us/kbarticles/Pages/GPU124AMDCat1110PreDriverV3.aspx

 

WELL NOPE, still having the GSOD.

 

Link is broken I really need to try and update my VBIOS with something other than the one released with the asus gsod fix. Ive updated my bios to 211 and vbios to 012.020.000.032 and I still cant update my ati drivers past 8.9 (Even after a clean win7 install)

 

I'm thinking of buying this laptop off of Tiger-direct

Buy the Asus G73JH-BST7 I7 6GB 640G Refurbished Notebook at TigerDirect.ca

All this talk about the bios being faulty and causing errors and not being able to play games with a good framerate or without it skipping is really deterring me from purchasing the laptop.

I suppose the questions I have will be, will the laptop now have updated bios because it has been out for a while or not?

Also If I have to update the bios and vbios, is this a hard process (as I have never done either) and is it guraunteed to fix the problem?

Thank you for your help!

PS I am also looking to play BF3, is that going to have issues with GSOD?

 

Well as you can see from the forum, the G73s are hit or miss. I have used several of them and had various hardware problems. I've seen screen problems, RAM problems, and Radeon GPU issues. I did manage to get one that is flawless however and have had it for 1.5 years now.

The GSOD problem was primarily caused by differences between a few Radeon boards they were using. The boards with the GSOD issue tended to need to run one specific driver release (the ASUS download) or they would GSOD. Gary Key got AMD to write a new vBIOS that at least partially fixed the problems. Not all Radeon boards were problematic or needed a BIOS update.

Essentially yes these notebooks are troublesome but you can get ones that are flawless. Unfortunately ASUS could have done a lot better with their quality control and cut fewer corners.

Make sure you get a warranty / return policy if you buy one.

 

I have to agree on this one, I got the G73jh because it was the cheapest gaming laptop I could get , and I think I may regret it, first one had the phychedelic screen problem, had it replaced, second one overheating problems, changed thermal paste and it broke (maybe my fault), send it to the repair center, came back still hot, changed thermal paste, got it lower but wasn't satisfied and people on the forums had even lower temps, did it again without great success, it survived about 2 months or so before breaking again, out of warranty so had to pay for repair, now I am afraid to repaste, and it's still running on the hot side (not extremely hot tho )

 

@ rorage these notebooks run hot because the GPU heatsink is the minimum they could get away with. 90C is going to be the norm, especially if we're talking Furmark. Don't worry about the heat if it's running stable. Besides it does have thermal protection and shuts down if it hits around 110C.

Some people go way past that temp because of how the VRAM thermal pads can cause partial GPU/heatsink contact loss. The weak spring loaded design doesn't compress then well. I went so far as to remove the springs and installed shims so I could tighten it better, but then the motherboard just flexes. It's just not robustly designed IMO.

I really do not recommend going inside to try to improve the cooling. Use the warranty instead. Much less risk. There is a lot that can go wrong when messing around in a notebook...

 

I am having problems with my G73Jh have GSOD. I didn't have problems with it until I did a clean install. I've updated to the 'new' drivers for the graphics card the sound via ASUS: http://support.asus.com/Download.asp...age=en&m=G73Jh

I know that I need to update the vBios via: http://rog.asus.com/forum/showthread...ght=GSOD+g73jh

What do I need to do first?
Update all the drivers listed on Asus support.
Update Bios to 211.
Then follow the above directions?

OR
Update to Bios 211 and flash it?

Thanks.
PinkMath

 

first update the bios to 211 or 213 then update the vbios.
Updating the rest of the drivers is always a good idea but not needed in this case.

 

Thanks WarWyrm.
How do I tell what version my current bios are? I've been pressing random F keys... This is my first Asus and it's so different from Dell. 0.o
If I have version 209 can I update straight to 211?
How about straight to 213?

 

F2 will get you into the bios, the version should be in there somewhere. you can flash to the latest bios without issue from any previous version unless i'm mistaken. There is a bios update guide in the sitcky in the main asus section too.

 

Whats the new link for the GSOD fix w/ overdrive enabled? Chasity's link on page 1 is broken.

Also wheres the sticky / why isn't there a sticky with UP TO DATE relevant information? Sifting through a 183 page thread on information that dates back over a year is not my idea of a fix.

 

^^^^ http://forum.notebookreview.com/asus-gaming-notebook-forum/634168-g73jh-vbios-93v.html

Kudos to Yiddo!
An alternative forum can be found here http://rog.asus.com/
But if you want correct information quickly just use google or bing site search to find info on NBR

 

I have flashed the BIOS to 211 as it was recommended by ASUS tech support, and I have the current video drivers Version VGA Win64 V8.683.0.0 from
ASUSTeK Computer Inc. -Support- Drivers and Download G73Jh (also as recommended by tech support)

I can play some games but many are off limits due to video issues and crashing. I have been unable to use any updated drivers newer than those on the Asus support site, they just crash immediately. These drivers are listed as a "2010.01.29 update" meaning ASUS is telling me to use drivers that are over 2 years old? Nothing else seems stable, so I'm stuck with these as far as I can tell. I've seen people say that they can use newer drivers after flashing the BIOS to a newer version but that sure doesn't work for me. Any ideas?

 

derekhot the intial post in this thread refers to VBIOS (Video BIOS). Once you update this then you can install more recent version of ATI drivers. 211 BIOS does not give you the ability to use the newer ATI drivers.
this video gives a nice over view of the process G73Jh GSOD VBios update guide - YouTube

Once you update the VBIOS see the first post here if you have any issue installing new ATI drivers http://forum.notebookreview.com/ali...st-11-2-mobility-released-get-yours-here.html See How to Setup (thanks to steviejones133)
It refers to 11.2 but can be used for any version, I just used it to go to 12.3
http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx

 

Thanks for the fix! Diablo 3 Can now be run at max settings without gsod or overheating (yet). I do have one issue tho, after installing Catalyst 12.4 i cant get the catalyst exe to run. any ideas?

 

Do you have an entry for CCC in MSCONFIG - startup? IF you right click the desktop is there an option for CCC?

 

yea, its in the startup menu. And yea there is a desktop shortcut. Ive also tried going into the root file and starting it like that. No workie

 

You could do a full uninstall of thedrivers + driver sweeper run in safe mode and reinstall form scratch. It's starting to sound like a borked installation to me.

 

well, thats something i did maybe 3 days ago during my vbios update. Other than the catalyst not opening, no problems whatsoever.

edit: i had this problem with the orginal copy of catalyst (whichever came with the computer 11.2 ish?) and after i upgraded to 12.4

 

Hey DoubleDRS, may I ask your exact procedures that you used? There are so many pages of information. I am actually having problems with Diablo 3 as well. Thanks for any help you can provide.

 

Ok I got the bios changed to 213 and the vbios changed to 012.020.000.032.0383.g730. But when I tried to install a new driver with the latest catalyst control center.... i get BLUE screen and a crash restart. Everyone is describing their laptops as g73jh-as, i got the g73jh-rbbx05 does that matter? Can I get a lower ccc download? maybe the older ati drivers will work?

 

I thought I had all of this sorted but I guess not. I just installed the old Medal of Honor game and about 20 mintues into it I got a GSOD and hard froze. Well it was a black screen with tiny grey lines so I guess it's the same thing. I tried a second time and this time it just flashed the same screen for a few seconds and went back to normal. However when I got to the desktop there were werid artifacts all over the place and I had to restart.

Anyway my V-Bios (038352) and Bios (213) are both up to date and I'm running 12.1 drivers. What can I do?

 

i have empty sand disk usb pendrive and your updated od vbios.I inserted your files in to usb and pressed esp button clicked on sandisk .but nothing happened.Or i did i go wrong?
Thanks.

 

ok done well get back soon

 

despite updating vbios of chasity the one with od.sadly it still occurs,i mean gsod and black screen keeps appearing only while playing games.So the best thing was to flash vbios the offcial one 93vbiosa and install ati mobilty 12.3. I know its pretty old but this was the best and final solution.I played crysis 3 for 4 hrs without gsod,black screen absolute no problem but the temperature was high 80 degree,who cares,i already did gpu repaste few months back.

So guys.. its simple if your vbios and mbios is upto date,despite that if you still facing all these nuisance,uninstall current catalyst and safe mode use driver sweeper and restart pc in normal and install good old 12.3 version.

HAPPY ENDING

 

I am also on BIOS 213 and Chastity's VBIOS and 12.10 CCC, 2D Driver Version 8.01.01.1266 and everything works fine here, but thanks for posting this ^^^^ if I do run into any issues!

 

I am running latest Bios and Chastity's Vbios too, and didn't get GSOD until the latest (post 12.3 or so) Catalyst. Just for your info, I found out how to prevent them on my machine. If I watch a video with VLC, or an embedded flash video on the browser, then play a game subsequently I will often get a GSOD after a while.

If I make sure I reboot after playing videos, before playing a game, I never get a GSOD. No great hassle since I have an SSD for fast booting. Only playing videos causes this, I can boot up, surf the web, play games, exit out, back into a game no problem.. as soon as I throw a video into the mix it's GSOD risk after.

Will be interested to see if future catalyst versions will resolve this issue.. could just be I have a weird video card!

 

Happy ending is gone happy nightmare begins
Today when i just started playing the crysis 3 gsod and black screens appears viciously but i didnt give up, used asus official catalyst played for 5 minutes again gsod and black screes.also disabled antivirus,still no use
just 4 months back i repasted the gpu with ordinary local paste.Seriously it was all nice.i still dont understand the problem lays.
i still believe my lappy is good i watch hd movies with ease no error nothing.Even almighty is refusing to help me.

I think if realtek creative mod driver could be culprit.naaah...no chance.wat about bios 213,thinking to switch over to 211.i heard 211 is good but can i downgrade it using bootable usb? or repaste once again.currently i downloading 13.4 version from guru3d.so if this still appears then i will go for repaste. please share your thoughts on this miserable laptop asus g73jh.

 

^^^^^I have not see a lot of evidence linking BIOS level to Black screens. http://forum.notebookreview.com/asu...7287-asus-g73jh-bios-211-a-5.html#post6564158 from this post is may be possible to downgrade the BIOS, but I would not use winflash under any circumstances.
Have you tried a clean install of ATI drivers: http://forum.notebookreview.com/ali...st-11-2-mobility-released-get-yours-here.html see How to setup and substitute any version you choose.
What temps are you seeing at idle and in game?

 

so this means using bootable pendrive right?just like flashing vbios,but what should i type in dos i mean vflash or what? certainly i want to downgrade it 211.i believe gary key is using 211 not sure.

I swear i have never felt so bad in my ilfe.Just few more savings i will shoot for asus g750jh,

anyways first i will install ati 13.4 if this doesnt work i will go for your recommendations 11.2 .If that doesnt help then only gpu repaste.This time I swear i am gonna put a big blob of paste on gpu.

 

If you're running the 93vbiosa vBIOS and you still get GSODs, you probably have a hardware problem and that's all there is to it.

Does the old ATI driver on ASUS's download page for G73jh give you GSODs? That was the one that worked for people with the old problematic vBIOS on the specifically troublesome 5870 card revision.

 

Note procedure was written right after 11.2 came out, but can be applied to any version, I would go with a more current version, the key is to use drivesweeper and CCleaner to remove all traces of older drivers.

 

JOSEA.and others thanks for following up problems.I did exactly what Josea told me to do.still the problem occured black screen and grey $hit while playing.As i said earlier.I did a thororgh gpu repaste.Took me 4 hrs last time it took me 3 hrs,may i m getting old
Ok as i started digging,i noticed cloak of dust balls,dust powder inside fans.Seriously its was too much,just 5 months back i re pasted.well thats about it.
ok now back to subject when i opened the gpu heatsink i noticed corners of the gpu,the paste didnt spread at all.well i paste it as recommendation i.e small pea in centre.
but this time i spread it using blade muhahaha...again i was damn careful with keyboard attachment.i started my pc everything looked set.
but i dont understand why temperature increases while playing fifa 13 it shoots upto 70c or is it alrite?again gpu temp on idle is 58c.i was expecting for 40c.i played 4 hrs no black screen or gsod..tomorrow i will be playing metro last lets see if black screen or gsod appears.
Thanks for reading
i m using latest 13.4

 

ok played for metro last for 2 days now.no black screen or gsod.so conclusion was gpu repaste and cleaning those fans.
do we have any customised cpu gpu cooling fans for asus g73jh i did like to replace them with stock ones.or is it possible?

 

See what it goes up to with metro last light, as long as that is < 82C while playing I'd say you are fine.

Idle depends a bit on ambient temperature. If your room temperature is under 25C, you'd expect an idle of <50C with a decent paste job. I have used spread method (with credit card and cling filmed finger) which was fine with thinner pastes like OCZ freeze or silver ones, but with a thick paste like ICD a larger pea sized blob in centre than you used last time would have given a better result most likely. At the moment my room is about 20C, and idle is 48C, repasted with ICD about 6-9 months ago.

Oh, and as GSOD is usually related to problems between the driver and the frequency of the core/mem on the GPU I don't think you will find it's temperature related. High temps can cause shutdown, and eventual card failure as they will wear out faster due to the heat. Certain games are worse for GSOD too... Battlefield series is great to test as induces them fast and often if they are going to happen!

 

Hey guys!
Seems the GSOD is back for me. 2 days ago I was playing Tomb Raider and I've got GSOD. Yesterday I reinstalled Win7 and updated the VGA driver to the latest one (13.9) and today after a few minutes in Metro Last Light I've got RSOD (same as GSOD but with red lines instead of gray)

I am using Chastity's modded vbios and overclocked to 800/1100. Until 2 days ago I have never got GSOD or RSOD. Is the VGA failing ?