Updates from Asus

Umm... I hope u guys are working on a way to fix the issues where the lights may no longer work when updating to bios 209. Honestly, I don't want 211 as I prefer a quieter system. Someone said earlier about an all in one update that can be easily used for noobs. Hope this is the case cause I have never updated the bios or vbios before but of course I know how to follow instructions.

Also, I was wondering, since I have no idea how to apply the IC Diamond Thermal Compound - CPU + GPU, is it possible to ask asus to do this for me if I rma the thing? Or perhaps a retailer or something? I'm mad the price has dropped on it significantly so I wish I bought it a little later.. but o well.

edit - well, my airconditioner is off but I've been getting 70c from just browsing the internet and watching videos now. so I have a filling the paste has gone bad.

 

Seconded.

10char

 

so sorry, I forgot to say the most important thing. I would like to thank Gary and everyone who is working on a solution to the g73. This is one hell of a laptop and I'm proud to have it.

 

Agreed 1000%

 

Not exactly, when cars break they can kill people. They don't have a choice to fix their cars, the NHTSAA and NTSB decide for them.

Hopefully some analyst at Asus finds that:

$$ Cost to fix G73 $$ << $$ Damage to Asus Reputation $$


If the above equation doesn't work out in our favor, we're screwed. I'm pretty sure Asus can deal with the problems for 2 years while the machines are under warranty and then wash their hands of this.

 

The equation work.
Because I had trouble with my G73 I didn't recommend it to my friends and told them to buy X notebook, which had 0 issues so far. They (3) are now at a LAN party having a blast on a Saturday night, while I've spent the night trying to fix my issues...
I want to love my notebook... but damn...

On a side note, notebooks can't kill people... but we can.

 

I find it hard to understand why people make this out to be so bad. Other then the thermal problems, it works out being one really good laptop. The bios 211 which others complain about wanting a quieter machine, i find it really odd as i don't hear it at all. Even at full blast its not irritating or annoying. Gsod issues we just give a slight over clock and it works just fine. Plus an official fix is on the way. Keyboard, i don't know i do get a missed keystroke once in a while but its not THAT bad. And for the creative, it works perfectly. I just enable cmss. As for the thermal problems, if your unlucky then its either rma or repaste which is unfortunate. I idle at 62 so i'm trying to find a reason to do it. Part of me wants to do it the other part tells me its not worth the trouble.

Everyone keeps talking about the bad things. No one talks about what is good. The design is a standout thats for sure, weight is also very reasonable for its size. Its lighter then a m15 which is still a smaller screen, i love the look of it with the battery taken out. Speakers are way better and louder then i've heard from any laptop. The best part about it is the price. There is no other model that comes with this much goodies for this price. It was advertised to have 1066mhz rams but it came with 1333mhz. For me once u get it working, its a beautiful machine. Be happy with what we have and make the most of it. I predict many will disagree with this but thats life. It isn't perfect, so is the G73.

 

Depends on the luck you have I guess, but heh. If we had no video/bios drivers issues it would be THE BEST notebook ever created. Specs/price wise, it's still the best. If the new bios/drivers does fix stuff, I'll be recommending this notebook with all my heart.

 

And for those of us that don't have any issues.... it is the best notebook evar. I recommend it to all the people I can, because I know that those who do encounter errors, they will be fixed shortly and it is worth the wait.

 

Not exactly rschauby.
A malfunctioning power brick can kill just the same if not monitored. Did I mentioned that my power supply was malfunctining? It was sooooo hot that it would burn you if you touched it and that's with the pc at idle. Under load you could have fried eggs and bacon with it. Imagine if a small child got a hold of it? Now what?
You'd think it would of automatically shut off before it endangers it's enviornment. That too must have been left back at the factory.

I continue to laugh when members talk about their Asus warranty NO ONE wants to utilize. If it's so awesome then send in your unit. Get it fixed or replaced and move on.

I think Asus as a whole(Not Including Gary & Co) isn't concerned with brand image at this point. I've watched Asus crap out new laptops plaqued with problems and instead of fixing them they just move on and create a new model....and sometimes those problems find their way into newer models.

At current I have a 05 & an A1 that work perfectly. I have a good understanding how good these units can be if you get lucky and obtain a good one. I also understand that the minute a laptop is released it's kinda like being on a timer. The minute the new and improved unit comes along our units are old news and discontinued resulting in a decrease in value. During this time we should be enjoying our units not begging for help with something that should have been working before leaving the factory.

I'm so glad some users here are so positive that all of our problems are about to be solved.

I personally will maintain a wait and see attitude


If you were at a brick & mortar store and saw the G73JH, G73JW & G53 units for purchase, what unit would you purchase?
The G73JH will have the reputation for what model NOT to get when these units become available.

 

I also think that Gary should be given unlimited resources to get this problem solved immediately. He should also be able to replace members units in this forum with brand new working units. Then they could use those units for lab testing. It's a lot easier to go to the source than to replicate these problems in a lab setting. My proposal would also help ease the frustrations of affected customers.

I have a question for you Gary Key.

I know that at some point you spoke with a hire up regarding this matter.
After speaking with them and confirming this problem exists what level of support are you getting to accomplish our goals in common from Asus?

I find this question important because I personally have purchased the following models: G51, G71,G72 & G73. The reason I have gone from one model to the next is because through Asus updates and RMA some issues were never resolved. If Asus isn't serious about my business then perhaps it's time to look else where.

I think you here in the forums is a Modern Day Blessing considering Asus's involvement in the past. But on the flip side of things I find it hard to believe that more attention from Asus like apology letters, frequent updates, immediate solutions etc... haven't made it to the public.

For research purposes I called Asus 3 times today and spoke with 3 different reps. All 3 reps have NEVER heard of GSOD/PSOD problems.

I really find this hard to believe.

 

lol so true, the guy at tiger direct tech support does not even know what a GSOD is... Shrugz
Asus should hire tech support reps from this forum to work for their company instead! Hell theres a lotta people here that would do a way better job then our ordinary ASUS tech support reps who doubt anything except for a mandatory dead battery swap.

 

I would totally work for Asus! Where do I submit the resume?

 

GARY:

for the new vbios just put a note under the download for it on your official ASUS site

* MUST upgrade to bios 209 or above. MUST utilize catalyst 10.6 or above.

Or just give it to us on this forum who already have 209/211 and want a solution pllleeeeaaassseee

 

When i went to pick up my replacement GPU and keyboard i asked the techs how they fixed the other peoples G73JH which came in becouse of GSOD problems.
Their answer was: We simply install 10.1 drivers which work and send em back. Thats what Asus orders their techs and thats how much they care. Just so you know what can/will happen if you send it in.

 

Lol wow, might as well have them installing nvidia drivers... Everybody needs to try the 10.7a, I'm thinking that is the closest thing to 10.8 that we can get right now and they work great for me. I've gotten a huge bump in performance benchmarking from using the 10.7a

 

They work fine but, if your playing BFBC2 (Like me) the 10.5 works so much better in terms of fps and game flow. I just hope that the 10.8 restores whats broken in 10.7(a) and restores the great BFBC2 performance you see in the 10.5 drivers.

 

AGREE! We should get the 10.8 like a day before the official release since the 10.8 Mobility Drivers coming out fix major issues on our G73s may they be reference drivers or not

 

That's awful. A "Gaming Laptop" that can't use the latest graphics driver. FTL.

 

Not always true, I had mine replaced with a new GPU (twice) before I got to the point where I don't have GSOD under my normal game play and 10.7.

 

Well, honestly the 206 bios I have now is quiet like 85% of the time. But when I'm in class and the fans randomly run while I'm using 3ds max, every stares at it.........

thats just... bad.....

 

Has anyone tried the new ATI drivers posted by ASUS on their site last Wednesday (18 Aug)?

I wonder if these address any of the annoying GSOD issues?

BTW how does one decipher the driver codes? ATI calls their driver pacakges catalyst 10.6, 10.7, etc. and ASUS refers to them as V8.752.0.0 or V8.692.1.0. How can you tell what is what? I also cannot seem to find a place in the CCC that tells you which catalyst package it is (using the ATI 10.X method of reporting).

 

What new ATI drivers?

 

Kaelang,

If you go to the ASUS support site do the following:

- Click "Download"
- Select Product = Notebook
- Select Series = Drivers
- Select Models = VGA

Voilà - there it listed right below the brand new nVidia driver.

I'm at work right now, but I may try them out later tonight.

 

Just downloaded them and unpacked them. The inf file doesn't contain anything for the 5870. The highest card it supports is the 5730. Looks like it's the 10.7 driver.

 

Those sneaky b*******!

I guess it's back to the waiting game...

 

I checked too, the intaller doesn't install newer driver or CCC

 

Darn, oh well. Here's to hoping something happens this week.

 

it will be released by ATI so it shouldn't be on Asus website.

 

I hope, they won't consider the GSOD to be fixed, until they released the new, perfect vBIOS.

 

.
.
.
Word!

 

hi gary, i know this is not new, but have already seen this --> ASUSTeK Computer Inc.-Forum- Keyboard Lag - FIXED!!
ps: jump to the 3rd post..

i found this from another user, so, the credits are not mine...

 

That really got me thinking.

 

Is it just me, or does anyone sometimes wonder if our "Gary Key" is the actual person? He has promised solutions to nearly every problem brought up on these forums, from GSODs to sluggish SSDs to missing keyboard strokes. It seems like a tall order for one man to fill, especially because we went from zero ASUS support to "we'll solve all the problems."

All I'm saying is that its been two weeks. And we haven't seen a single viable solution yet, just more talk.

 

Gary is just the spokesperson for the team that is currently working on these issues that is kind enough to fill us in when he gets time. I'm sure you realize that it's not just people from Asus, but ATI as well that are trying to get these fixes out to us and the rest of the general public in a timely fashion. I also hope you realize they can't just release some sh!T-a$$ vbios/video driver/bios to please us when there is a chance that it will not work for 100% of the end users.

Getting really tired of all the complaints when it has been said many times there are fixes being developed as we "speak".........

 

Ok, noted. But you are estimating the time we've been waiting for these fixes with Gary's "first contact" as the start point. I use the release of the G73JH, 5 months ago, as the start point.

Not to mention the G73JH launch was delayed from January to March. So how much time does a company need until their product performs as advertised?

And I personally don't care what you're getting tired of. I'm getting tired of GSODs when I play Starcraft 2, and I'm certainly entitled to post it here

 

Just think of how much time it takes to cross-reference every version of each driver with the new ones they are trying to release for us... I would be try to be happy with the fact the somebody is even keeping in contact and answering questions.

I would hate getting GSOD's when gaming, and I'm glad that I don't. However, I will try to help other fix their situations. Have you tried updating to the newest 10.7a ati drivers? Also, what bios on you running on?

 

BIOS 209, ziddy's vBIOS, cat 10.7, and I never get above 88 degrees C when gaming for extended periods of time.

 

Do you still GSOD when you run the 10.5 drivers?

 

Well... I do agree with BKoolReturns, and I don't.

I do because it's been long and because we see very little concrete. It is as if we should expect all solutions to be released at once: "do this, this and this. flash this and that and you're done. no more issues (ever)". I also do because here in Europe (France) there is nothing. zilch, zero, nada (rien) from Asus, but on our forums there are just as many issues being reported (the same issues). I do because Asus official forum is "semi-closed" and no one from Asus ever posts about G73.

But I don't precisely because there is nothing in Europe and at least someone in ASUS America is doing something. Last post, I think, was Friday. It was speaking of final qualifications. I know we all spend our weekend on our G73 but perhaps Gary has a life and didn't... I'm still being patient and hoping for some solutions.

That being said, let's just try to put ourselves into Asus shoes... (I have no relation to ASUS, don't know anyone there).
The following is just me inventing.. Imagine, just imagine that you are in charge of this product G73 and news from the field are that there are serious issues. You put a team of guys on it and the results come in: there is a defective part and a problem during assembly. ! That's our flagship notebook in our flagship RG brand... what if we recall? Terrible for our image. Also, at $2000 a pop, recalling just 1000 units would mean 2Million loss, but if we refurbish/repair? Hum... still expensive. So, first of all let's make sure the newly produced units are better (done).... but problems persist: OK scrap the JH and let's move on to something else.. nvidia anyone? Oh, and btw, make sure those guys pasting do a better job..

Second, let's stop communicating so we don't get into too much trouble/liability. Gary, why don't you act as single Point of contact?

Third, let's monitor enthusiasts' boards to see which solutions they come up with. Let's give some time so we can see just how many people still want to RMA after a few months of ownership and after trying what is posted on the forums..
Fourth, let's propose some fixes for those still waiting (perhaps a small recall RMA) by now the cost will be much lower and once our new model is out, the media impact will be negligeable as it is on "legacy" products and not on the latest and "badest" of RG notebooks. Oh, and btw, let's make sure that whatever we propose is overly-properly-throughly tested so we don't loose face.

This is normal damage control... it might not have anything with what happened at ASUS, but it is something that most companies end up doing one day or another. If Asus does come through and propose corrections, if they keep posting some updates after the release of G73-JW, then we'll see that ASUS is a great company with a true desire to support its customers. If they don't... then we'll see that money is money and the rest is bull.

PS: of course, this is assuming things are well under control at ASUS... the other option is that the behind the scenes is a mess with everyone trying their best but without coordination between R&D, US, Europe, resellers, Marketing...

anyway, that was just me on pure imagination... ;-)

 

Gary Key is a real person.. i know that someone here actually met him at quakecom or something. I'm quite sure you people are frustrated but just wait a while , the problems are being solved.. now 10.8 driver , which should solve the GSOD issue temporarliy is being released this mid week.. if its works , which i do think it will , i think we can credit Asus and ATI for actually doing something.. but i'd beleive they're doing it.. the also have a new vBIOS but it doesn't work with old BIOS's.. and for some people who don't want to update, we are having to wait till the vBIOS works with everything.. its only 0.3% defective due to this issue.

 

LOL, some of you folks need to chill out a little bit. "Unlimited resources" and "they should give us all new laptops," and "is Gary a real person".

...c'mon now. Let's give the guy a chance and see what he can do. If it's nothing, then you're where you were to begin with. It sucks, but this is an enthusiast board. Folks will keep plugging away at it. If it's something, then that's awesome and we can build on that.

 

Guys Chastity have some beta stuff he was given. And I dont think he will lie to us.

 

Its a she... Well worst come to worst we'll just have to bribe her

 

Chastity = she .
And do not try that keyboard "fix" someone posted (the one where youre supposed to get the black material off the ribbon cable). It doesnt work as many users reported and you have a very good chance of mangling your keyboard ribbon cable and having to buy a new keyboard becouse of such stupidity.
Im also very doubtful Asus/Gary will just fix all our problems like promised, but ill be satisfied if just a new fully functional vBios is released and a new Synaptics driver or something similar that will fix the keyboard missing keystrokes. All i can do now is wait like i waited for the past few months...
The keyboard lights going out becouse of use of older winflash is a pain in the rear, but that can be fixed by a RMA so i dont consider that something that should be given priority. And the SSD sluggishness is not so bad, becouse when youre loading something, the cpu is at full load and the SSDs speed is thus at full too than so when it matters it does perform and i rarely need such 4k speeds when the cpu is idling, so to me its also not a priority, but it would be nice to get it working like with the desktop chipsets.

 

It's all lies. In actuality, the world is coming to the end and Asus G73JH notebooks are the delivery. At a certain time in the near future they will all, in sync, detonate and destroy the world as we know it. Asus=modern day skynet

OMG RUN FOR YOURLIVES!1!!!1111!!!!!

 

LOL.

This is pretty much what I'm hoping for as well.

 

Grrr... I hate not being able to say anything.

 

A she with a G73 ?? a gamer SHE ? Me want pics

 

...and the stereotypical gamer response to a girl gamer is once again reinforced. WTG.