Updates from Asus

Agree, asus must focus in to fix the vBios, but for the rest of us, the release of 10.8 from asus could be a great placebo to soften our impatient wait.

 

Yeah and I'm not sure if some of the G73 users who keep calling Asus HD5870M subpar realize...

Asus vBios for their desktop cards are considered the CHOICE and BEST in the industry for overclockers who want stability, volt modding and overclocking. Asus is the PREMIUM provider of ATi HD5xxx cards...

I just can't figure out, why Asus slacked so badly on us G73 users who spent $1,500 vs some desktop user who spent $200-500. Even Ares the top of the line, overclocked, volt modded beast, fastest Graphics Card on this planet Ares doesn't cost $1,500!
- We spend the most and we got screwed the hardest. Makes no sense to me.

Even if someone bought a Asus motherboard, Asus HD5870, and an Asus Zonar sound card still wouldn't have spent as much as us G73 owners have. Just makes no sense.
- And everything I mentioned is considered premium hardware. Asus Motherboard has been considered best for many decades now. The ATi graphics cards always been amazing with great vBios. The Zonar is considered to be better than what Creative offers.
- So why slack so hard on their top of the line Republic of Gamer's notebook?

 

If they ever come up with a working vBIOS, I think the most ethical step from Asus, after keeping us waiting for 6 months, would be the best thing to do, is to give +1 year extended global warranty for all G73 buyers (for the units that were purchased before the fix got released and applied to new units).
Other companies who screwed up before and cares about their reputation, give something exhange for the mistake...I don't care if Asus finally fixes this, if they don't give any compansion for us buyers, who are waiting since 6 months for them to finally do their job, I will never recommend Asus to any one.

 

I just tried the leaked vBios and 10.8 mobility drivers to see if id get any better results than wagnard. Dont hold your breath. 8 minutes into furmark i got a nice red GSOD.
Back to Clevos vBios for now since i wont be using external screens for a while...

I know this isnt the official release but im getting a bad feeling hearing about the RSOD Gary reported. Why cant they make a nice stable vBios when they already got the two working ones to compare to (MSI & Clevos)?

 

The same reason they allowed a defective unit to be released, so Asus could be the "first" with Mobility 5870... overqualified technicians. They should hire some workers from MSI and Clevo, so far Asus only showed us how to get nice Screen of Deaths
Maybe they are making millions now, but this pathetic screw up will probably show up on the G73JW sales, since less people will trust Asus. Wonder what kind of SOD will they make the Geforce 460M do? Rainbow colored SOD?

 

I think NotebookReview would agree that I have been a strong supporter of Asus from their desktop products to their notebook, past customer service, repair service and even enjoying my G73.

But I'm really starting to think, my next notebook will be an MSI, after witnessing MSI being on the ball with properly fuctioning GPU. There is just absolutely no excuse that Asus didn't have a proper vBios from day 1.

And have you seen the MSI 660? The layout design is excellent with easy access for notebook maintenance etc. Asus has to stop with their whining over notebook gamers maintaining their own notebooks. This is what high-performance gaming machines are about.
- Asus is treating us as if we were moron Apple MacBook users.

 

I agree. A lot of people think MSIs are cheap, low budget units, but so far, the MSI gaming laptops with 5870M seem better then the G73JH.

Only way Asus can save their reputation in my eye, is to finally make a working vBIOS+give some compansion for the 6 month waiting. Wonder how the ASUS CEO would feel, if he would buy a Ferrari from the money he got from selling the G73s, but he couldn't go on the highway with it for 7 months?

 

so.. tomorrow it's a new day.. maybe we get the "jackpot".... or not...

 

Update -
1. AMD suggested we try the 10.8 final release which I am doing currently with the problem children Mafia II and Metro 2033.
2. I have released the vBIOS to a couple of forum members for testing this afternoon. If they are fine with it then we will release it as a beta.
3. Why beta? I still want refinements in the PowerPlay clock settings on battery (300/1000 in this release), Overdrive Support, and based on my regression testing this morning I think we need another spin to avert GSODs in a couple of the new game releases.
4. The keyboard lights out issue, figured out exactly why it is occurring as I borked my personal machine (A3) so I will be all over that damn Gary Key to get it fixed ASAP.

 

^You go Gary. We posted at like the same time, lol.


Everyone take a step back and inhale...
Gary's (older) update appears to have disappointed some of us, including me, but let's not forget the effort he's putting into it. He doesn't have to keep us updated and he doesn't have to fix our units.
Yes, I'm upset that Asus dropped the ball on us. I agree there should be some form of compensation to us since this has been an on-going problem.

But if you've waited 6 months, I'm sure a few days (or hours) isn't going to be too bad.

 

A jagged non working placebo


what do I care I dont even have my laptop anymore lol

*crosses fingers that Gary Key will come through*

 

Seriously can you explain how Asus can provide vBios for desktops from HD5870 down to the lowest model with better vBios than us?
- Everyone is thanking for your hard work, but it looks to me Asus is just going around in circles. How many ATi HD5xxx cards does Asus provide with properly functioning PowerPlay, OverDrive support and GSOD fixed? I just don't understand any of this!

EXPLAIN HOW ASUS PROVIDES VBIOS WITH BETTER POWERPLAY FOR A DESKTOP HD5870 THAN FOR US MOBILE NOTEBOOK USERS?

300/1000? Are you kidding?
- Alienware has vBios that has full PowerPlay fuctioning with memory clocks as low as 100/300 and they have Cross-Fire functioning.
- How is Alienware that has a beast permanent desktop 17" monstrosity have a superior PowerPlay support than the G73? That's embarrassing.

 

Good analogy.

 

Calm down Ziddy, calm down.
Don't scare off the nice man with the vBios.

 

Mm 300/100 are the values that have now my g73 with powerplay on and stock vBios...

G1s were released with a faulty 8600 and asus didn´t give some compansion to ppl that paid 400$ to repair their notebooks with expired warranty xD

G73 actually works perfectly with 10.1 and asus drivers... I don´t think that we are worthy of any year warranty or anything

 

I also saw this, laughed, then cried :'(

 

His problem is not with Garry, we all know hes doing his best, the problem is with those Asus nerds who can't make a decent vBIOS.

 

LOL that is BIG FAIL on Asus's side. Damm, why doesn't Clevo have a reseller in Hungary -_-

 

Better safe than sorry. :3

 

I agree with Ziddy 100%. And, as I called a few days ago, we are still left empty handed by our alleged "savior."

 

Probably he never read NBR forum.

 

At least he made some new promises QQ

 

well.. they returned me $ 1600 because my G1S died two months before the warranty ended. Not bad after 1 year and 8 months of use . But for people who ran out of warranty was not very happy

 

Now THAT'S uncalled for.

 

Yes my issue isn't with Gary specifically. He's a customer service liason and an patient one at that. All I'm asking from Gary is an explanation. How does Asus justify this situation?

The problem is Asus provides excellent vBios for their desktop line with BETTER PowerPlay than us mobile users.

Bottom line. If Asus released a desktop HD5770 with a faulty vBios that did not have functioning PowerPlay, OverDrive Support and GSODs not fixed by ATi drivers which work for EVERYONE else... For the customers who spent $200, you better believe Asus would be working and cranking out a new vBios in matter of days.
- We spent $1,500 and 6 months all we're told is beta with the few test units they do have showing continuing GSOD issues?

 

yea thats a little much.

 

Ok, I'll admit I worded that poorly out of frustration.

 

Let us not turn into a bunch of babbling, angry gamers. Let us be civilized.
/sips tea

 

I have a question for Gary Key.
You probably wont answer this one because you neglected my first question, but here goes anyway....

I have a G73JH-05 and a A1. Currently both units have absolutely NO problems. 10.7a CCC/211 bios.

After you release these new & improved vbios would you recommend upgrading to the new vbios or leaving things as they are?

 

I don't wanna make this thread a holy war field... but keep in mind the G73 is a notebook, not a desktop. It's perform as a desktop, but the guts of this beast are different.

On the other hand, I'm agree with you about asus' reputation. The make the best hardware in the world (and dell, apple, etc notebooks/parts). So we deserve the best machine from them.

 

So.. who are the few forum members with the beta vbios from gary??

 

Only if I can wear a monocle.

 

Certainly chap!
/monocle

 

No reason to upgrade if you have no problems.

 

Not me

Me guess: Chastity and Lord Neno

 

Amen, brother. A serious issue like this should be fixed in DAYS, NOT MONTHS. C'mon, Asus is a large, global company, don't tell me they don't have the resources and man power to make a fixed vBIOS in days, maybe in weeks top...unless they
a) they were in such a hurry to release the stock vBIOS that they don't have any idea what they screwed up and have to find it from scratch
b) they just DONT care and assigned a few man to come up with something and they focus instead on the G73JW

 

If you guys are having problems you should just RMA your notebook. Not every one of these machines has problems. I had one with GPU problems and I RMAd that thing immediately. Current G73 has been trouble free across the board. It doesn't have problems with the generic ATI drivers. The Creative drivers work fine. It just plain works.

Regardless of what their people say, I am convinced that some of these things simply have hardware defects. It's not just bad thermal paste or anything like that.

Take things into your own hands and get things done. You have a warranty. Use it.

 

Were waiting on Chastitys review on the Beta vBios and 10.8

I believe she is going to try and break it with Mafia 2 but I am sure she will use other games and benchmarks.

 

Everybody let spam asus facebook and say fix the g73 GSOD!!!! Lol

 

xD, not me but I would love to test the vBios in my g73

 

Already tried to organize that effort.

The G73 Facebook Revolution

 

Like they care about Facebook...intelligent people don't use Facebook lol

 

This issue will be fixed in days, the problem was Asus didn't even admit or recognize the problem until Gary showed up here last week with his confession and promise. Gary and the "newly assigned" people deserve some time and patience, but Asus as a whole deserves our wrath.

Let's not crucify them until we get what we want.

 

You could have had what you wanted if you'd just RMAed the notebook months ago.

Maybe they'll come through with their magic fix. Maybe they won't. Some of the desktop cards have had occasional corruption problems for almost a year now and ATI has promised driver fixes several times. It has all added up to nothing.

 

So they could sit on the laptop for a week or two and send it back with installed 10.1 driver and with another GSOD VGA? No thank you sir.

 

I've said about 20 times on this wonderful forum that I have personally had a G73 that had the corruption problems with the generic ATI drivers. I sent that POS back to Newegg and the replacement works flawlessly. That was back in March/April.

I've actually used several G73s (a few from Best Buy) that have been perfectly fine with the ATI generic drivers. Only one has been troublesome with them.

 

Consider yourself lucky. Some people here had to RMA it 3 times to get a working VGA and for some1 they even changed the non GSOD VGA to a GSOD VGA lol

 

@swaaye: RMA is not the solution. For instance, I'm in Iraq, and I'm pretty sure there isn't an ASUS service center on my FOB.

 

I think that ATI has been releasing a lot of defective GPUs, frankly. Actually maybe just boards with defective GDDR5 because those are the cards that seem to be trouble. It goes back to the 4870, btw.

Also this forum is too fast for me .