Updates from Asus

And you think the solution they came up for mobility 10.8 to fix GSOD, is only a new inf file?

 

No the inf is required to be able to install the 10.8 beta

The new video option on the new CCC work great tho.

 

Compensation For All Our Troubles!

 

I want a ROG girl for compensation


Btw guys I found a way to DRAMATICALLY reduce my GSOD. when you're in windows, unplug your AC wait 5 sec and replug it back.

This seem to avoid the GSOD (with stock vbios) and also fix the reading of little application like GPU-z that are reporting GPU-LOAD. Without doing this my gpu load stay at 0% but after this super easy procedure, no GSOD and gpu % is now working.

PLease test this on your lappy.


As a note: the MSI bios was reporting the GPU utilization correctly without the need of unplugin the AC and replug it back. Coincidence?? who knows

 

Wow from reading this thread I realise Asus are still at it...releasing half baked products!!

For those who want to buy the G73 or any other high performance Asus eg W90, C90 etc get it if you are willing to modify it. Then you will have the laptop of your dreams or certainly one that Asus intended to give you in the first place but didn't and then gave up. Hint both C90 and W90 were dropped so quickly in terms of support and development it was a bit disappointing.

I hope they resolve the GSOD issues before they give up and leave it to G73 owners to fix lol

 

the G73 will also take 32GB most likely.. after all , the G53 will be using same series processor and chipset.. but anyways , why would u want 32GB RAM? It would cost 2-3 times more than the base notebook price to upgrade the RAM

they're doing it.. just in time for me to buy it.. Ha!

 

With usb3? I'm pretty sure it's similar, but not the same.

 

On a side note I'm running the laptop like it came to me from Asus, updated drivers, had GSOD's so... installed back the original drivers (9.12) and I can run every game I want...

Anyway... still looking for a decent program to read my temp's. Any idea's?

 

HWinfo

10 char

 

GPU Caps Viewer from Geeks3D for your gpu. Here is a link for the latest version

Core Temp for you processor. Here is a link

 

Gary,

While you are paying close attention to this thread I have some suggestions to make. I use this laptop as a desktop replacement for the time being (ripped my desktop apart to overclock) and I , as well as a ton of other G73JH users, would like to see better eyefinity support. I currently use a 22" wide-screen LCD as a second monitor and extend my desktop onto it for increased productivity during the day, but at night I want to use another 22" that is exactly the same in conjunction with the laptop display for gaming on 3 displays in eyefinity. This not only would please a large amount of frustrated users that have tried and tried to accomplish this goal, but it would be a HUGE selling point of the G73JH and support the fact that it is one of the gnarliest gaming notebooks to-date.

The problem is, I can only get 2 displays to work at a time, whether it be using the HDMI output or the VGA along with the laptop display. I have searched high and low on the net in order to find a solution to this problem, and it is a problem. ATI states that the mobility 5800 series would support up to 6 displays, all I want is 3. The bezel being right in the middle of my display area really sucks, especially in fps. I understand that eyefinity support is limited to display outputs, but along with the laptop display there are 2 others!

Also, it would be nice to have a option on the Asus website or a well-known e-tailer to buy certain things like hard drive cages, rubber feet, optical drive faceplates and all that kind of stuff. I bought my G73JH with only one hard drive in it, and the second bay doesn't include a cage to install another which I would very much like to do. I'm sure that most of the people whom purchase the laptop like I did will want to install another drive sooner or later, and don't want to result in using double sided sticky tape to get the job done

That being said, thanks a ton for the constant updates and informative posts on just exactly is going on with the process in making this laptop what is was intended to be.... BADA$$

If your taking volunteers for beta/driver testing, I'd love to help. The more the merrier

 

Still waiting to hear somthing about the issues before I go and buy mine

 

yea, would be nice to get new update about vBIOS and 10.8, not to mention about what are they planning to do about the thermal paste issue.

I've got a little update from Asus Hungary
" A hővezető paszta cseréjével kapcsolatban is folynak az egyeztetések tudomásom szerint"
In English it means:
"According to my understandings, there are discussions considering the changing of the thermal paste too"

 

I guess I got lucky because mine has no issues at all, besides the TIM issue which has been resolved. If I were you I'd purchase one, Asus isn't going to let you down on the fixes and future support. Great company and great product, I always have bought Asus and will continue to do so.

 

I hope they do end up fixing this because I am about to order mine now.
how long does the battery last while gaming\not gaming?

 

Well I recently took a trip to the east coast, and my flight was almost 5 hours long. I played some Starcraft 2 single player on the flight and my battery lasted about 1 hour and 20 mins or so. It is a good idea if you are going to be gaming on the go to carry an extra, charged battery because it just doesn't last very long. If you are just browsing the web or doing menial tasks, the battery will last almost 2.5 hours with the right power settings. I trust this new bios will greatly improve power consumption while not gaming and gaming on battery.

 

I agree they are a great company and I have used their boards in just about every single PC I've built, which is part of the reason I came to this board doing my research on which notebook to buy... but it's been quite a long time for them to leave these issues unaddressed. I'm going to have to file this one under the "I'll believe it when I see it" category.

And for the record I do love Asus and if this gets fixed before I find another alternative that I like I would definitely buy the G73.

 

Well there ya have it, another prospective customer for the G73JH waiting on a fix

 

the fix is comming next week for temporary one and permanent one is a 2-3 weeks away so i'm just going to buy it now

 

Yeah, I still wonder how they plan to address the thermal paste issue.

 

The TIM issue, if they were to address it fully, means they would have to recall all purchased units and reapply the solution they come up with , along with changing that material in the manufacturing process. Idk if they will go as far to do that, or leave it up to the end user to apply a different TIM if their situation requires it. The least they could do it apply a better TIM to the newer G73JH's that will be produced in the future.

 

Interesting, has this all occurred in this thread?

I've had intermittant GSODs... It didn't seem to be an issue anymore, but since I've started playing SC2 it's GSODing again, and I find myself back on these great forums looking for the scoop.

Is SC2 causing problems for others as well on g73jh?

Is there a confirmed update coming next week? Or is it just "we are looking into it." ?

I've always been on 209 BIOS thanks to GentechPC, and have run 10.6 ati drivers up until yesterday when I updated to 10.7 to see if it might fix the SC2 GSODing.

Links would be very much appreciated! ;D

 

Nope, I'm one of the apparently few people that found a stable G73. I had to return mine twice to get a good one though. I do get very occasional cursor corruption in SC2 sometimes when I alt+tab, but I've never had a GSOD on this machine.

 

The new ATI drivers 10.8 will temporary resolve the issue following those will be a Vbios will resolve the GSOD issue once and for all.

I am on 10.7 and stock Bios and i only had GSOD on NFS Shift after 1 hr 30 min, Dragon Age origins 20 minutes into the game, GTA IV - never had it so far, borderlands - nope no gsod, left 4 dead - nope no gsod. I can live like that for a month or so, but ya the GSOD problem is HORRID!

 

That's amazing news if it actually occurs. Do you have a link where this revelation started? I've read bits here and there that an ASUS employee was communicating with us, but have yet to find it.

I love this laptop but the GSOD's are making it unusable, and making me a very sad panda.

 

Nope mine runs great, no errors on any games, full settings. I run 10.7 and bios 211. Yo can get the bios here and the ATI CCC and drivers here. I'm assuming you run Win7 64 bit...

 

Most of it, yes, I really encourage you to read this entire thing... I know it's long but overall it'll be worth your time. Just skip the posts that are bickering about Furmark viability and it'll go quick!

 

Nah, running windows 98. Do you think that could be part of the problem?

 

There has been official statements made by ASUS i believe about resolving the GSOD issue on this website, also there have been people here in constant talks with them and they are coming up with a vbios that will fix this problem, it's actually finished but i think it's not compatible with the stock Bios (like i have) or any versions lower then 209 so they are trying to fix that. The ATI drivers 10.8 will be out in a week i believe, that will also fix the GSOD issues. But that might be temporary so the Vbios is the one you want to get your hands on. =D

 

You are kidding right..? If not then I would upgrade your OS to at least windows xp

 

how about sending techs to some kind of asus service center to rapaste the G73s of some areas? or atleast training the techs in a service center to do so

 

That's indeed a solution but then again... it's a worldwide problem... Asus service in the US is good but it in the Benelux (where I live) isn't that good... 2-3 months waiting time is "normal"...

And since my G73 runs @ 69-70°C...in idle mode... I do need it to (bios 205 - 9.12 drivers)

Oh well... let's hope they find a solution pretty soon

Q

 

Hey Q, you should try out the newest 10.7 drivers and the 211 bios, it works very well for me I have been benchmarking and overclocking all day on them.

 

10.7 does not lower temps, and will not help in managing temps better. In fact the updated references drivers will consistently push up temp by 2 - 5C above the stocks. And the 211 bios lowers the temp threshold for fans when switching into high gear, without actually lower temps more than 1c - 2c at best. The only thing I can suggest to improve temps short of a repaste is to put a shunt at the bottom of the laptop to elevate it to something like 15 degrees, to increase airflow.

 

Actually updating to bios 211 lowered my max gpu temps from 81c to around 77c under load

 

@ NGX; I know but then again... I'm GSOD free now and can play every game I want... so, I'm a bit afraid when I update the whole thing it goes GSOD'ing again

My CPU is arround the 50°C so that should be normaal but the GPU is a little hot though... Oh well, it warms up the room :') Since it's pretty rainy & cold these days And if we read the forum... there should be a solution for the GSOD soon so... Let's just play the waiting game ;-)

Edit - @ Hasib; might try that with a "book of cards"... worked GREAT for my old laptop where the fan's where at the bottom

 

Yea I guess if it ain't broke don't fix it eh? I'm always ing with my hardware though, just in my blood. I rigged two textbooks on either side and 2x120mm fans under the laptop for a custom air cooling solution for now. It works.

 

I idle on 69-70 too on stock clocks. Try downclocking the GPU with AMD GPU Clock Tool when your not gaming or anything.

I hope Gary somehow urges ASUS to find a way for the temp issues to be solved as he did for the new vBIOS and drivers( even though their reference drivers).

 

Gary has already stated that temps 90-105'C are within normal operation range of this GPU according to the AMD specifications. So it's not likely Asus will do anything more concerning the temp issue, whether you like it or not. If you want a cooler laptop you can build your own cooling solution according to the instructions provided in these forums - however it's 99.999% sure Asus will not make it for you via product recall. Even software tweaks like tuning the fans via bios updates only seems to help a minimal amount (and make your laptop a whole lot noisier).

Could people also please keep chatting about the temperatures/cooling issues in threads already dedicated to them, it becomes hard to find those 'Updates from Asus' (= from Gary) messages here because people are writing so much about these non-crucial topics.

 

I'm pretty sure those types of posts in this thread are meant for Gary and not you. There are three issues with the G73:

1. GSOD: I don't have this problem but I believe it is the most critical.
2. Thermal Paste: If you hit 105C while gaming your paste is very very bad.
3. Keyboard missing keystrokes: (The only one of the three problems I have at the moment)

Gary's team is working on a vBIOS and driver fix with the engineers at ATI. He is also investigating the keyboard problem. He stated that they are looking into the thermal paste too. I guess everything is being looked at for sure and the GSOD is being directly addressed right now. You are right about there being a lot of "me too posts" in here. I guess Gary's responses are so spread out that people can't find them.

Here is what Gary has said...

If there is a way to set your profile so that you get an email every time a certain user posts a message, I would LOVE to know how to do that.

Sorry for the long post. I thought it would be helpful to some of us if we put all Gary's comments in one spot.

 

G73JW in Asus Support Web.
New
Synaptics TOUCHPAD driver V15.0.11.0
Intel INF Update Driver V9.1.1.1027
ATKACPI driver and hotkey-related utilities V1.0.0005
Atheros LAN Driver V1.0.0.29
New Version Utilities
Wimax drivers

 

I'm curious to see if the JW drivers roll over to the JH. Clearly the majority of these components are the exact same in both models. It is almost like ASUS' web manager has forgotten about updating the JH tab... frustrating.

Do any of you know what the intel Turbo Boost Technology Driver does? I thought this feature was part of the hardware and Win7 did not require any additional software to take advantage of the dynamic clocking. It's not the widget because that is listed separately. hmmmm...

 

You missed keyboard lights when flashing the Bios. Lets hope this gets taken cared of as well.

 

FYI: Just downloaded the Turbo Boost Driver package listed under Other for the G73JW and it turns out to be an intel Graphics Media Accelerator driver... way to go ASUS website manager!

 

It probably is for every i3, i5, i7 cpu for all manufacturers.

 

Lol nice, it's about as worthwhile as integrated graphics anyway....

 

i am wondering where this significantly improved ASUS presence on these forums is lately

why are they updating JW with new drivers and not the JH?!?
it really really feels like they made a defective product and are now sweeping it under the rug

WHERE IS THE vbios?!

 

Update - Our primary solution for the random GSOD event is entering qualification testing shortly. Once we have the initial testing completed I will be able to provide information on the release date and method.

1. I have spent the better part of the last 17 hours elbow deep in various thermal pastes along with new units to help address the TIM problems.
2. Tomorrow starts the dawn of SSD testing to address some recent user comments on performance differences between various systems.
3. I am still typing wildly and trying various combinations of Synaptic drivers to address the missing keystroke comments as is R&D and Synaptics.
4. I on working a on user solution for the missing keyboard lights for those users who updated the BIOS without the latest WinFlash utility.
5. Early next week I will start a new thread with official updates on these subjects and more so that tracking is easier.

 

THANK YOU SIR!!

seems like ASUS is making you do waaaaaay to much work!! You should have a team or something

 

Gary:

THANK YOU! Not just for the hard work, but also for the communication. Hearing that you guys are working on it really helps the community stay together, and keeps us from giving up