Asus Warranty Repair?

I totally agree especially with last sentence.

 

Guess what I read review on here about V1S and decided to buy it, (thats how my saga started atleast) though should mention that reviewer later on was reporting that he would actually rather not buy this machine again LOL

so it wasn't your,mine,his,her faults IT WAS ASUS from the beginning and their lame engineers as well as sadly support I dont blame them they work ear a living, but someone knew this all along and dint do anything to stop it!


I am lucky got my cash back! WoW 1 in a 1 000 000!! probability

wishmaker never giveup!

 

Tyrell,

Had I seen your posts . I was a retard and did not check NBR thoroughly. It is also my fault for believing reviews and thinking that spending so much on a laptop will offer me good customer service.
People learn from their mistakes and I will avoid this brand at all costs!!!!



What I find sad is that Asus allows behaviour like this. They seem to love new customers and after you paid, you become an old one and don't give squat on ye. How can they allow this crap to continue????

 

im a new customer


also bought it from amazon.com

and they treat their older customers very well so if something goes wrong amazon will give me a new one. or geek squad down the street.

 

MERRY CHRISTMAS EVERY ONE !!!

AND WISH YOU ALL HAPPY FESTIVE SEASON!

ALSO WISH ALL PEOPLE TO GET WHAT THEY ARE OWED BY ASUS SUPPORT.

ENJOY YA HOLIDAYS GUYS,AND GIRLS


Regards
Andrew

 

MERRY CHRISTMAS!!!!!!​

Your friendly neighbourhood, Wish...

 

Yes, Merry Christmas

 

it doesnt really apply to u as you're in the US. the shoddy service only applies to the UK Asus centre, unfortunately.

 

Asus NL is as good as Asus UK . They is sistas!

 

LOLZZZZ buddy! haha

 

hiya guys
sorry for the late reply but as you all know, dont have laptop and money yet, and travelled out of the country for xmass back home
as I have saved the letter on my friends computer I was using during the time, and of course coudnt take it with me, as soon I am back in Uk I will post in on the forum, any suggestions for changes , additional information etc are welcome, for adding rma nr, you can email me the details
sorry for inconvinience,

for update with my case
I contacted the seller laptopsdirect to request copy of my invoice as I wanted to add it to the paperwork for small court case ,
because they couldnt find it by communication I mentioned to the guy by email that i have contaced them previously about the case by phone and by letter but as from asus I didnt receive the response and that I am going to the court with it, where I might mention them as well as a seller, as they bear joined responsibility for the product together with the manufacurer
the guy seems to be quite helpfull and willing to sort it out so had to send him all my communication with asus /the hardest part of the job lol as to resend the amount of the crap i had to go with them takes at least hour lol/
of course they tried the old tricks on him as well , like higher spec replacement, but after passing the experience and the knowledge of asus quality in products and services and especialy "brand new replacements" and also by sending him the link of this forum, he soon realized , why I have gone that far, that I was going to the court
They promised me to get me the refund themselves after asus will confirm some more details, so I told him, I will give them /both of them /2 more weeks
Today I have got email that they should give me the refund, still will believe it only when I will see my money in my bank account, but hope that it will go through
anyway still sticking to the letter and get the problem public , even when I get my money back , as I think the treatment we all have got to get what we have paid for wasnt clean and right , so please bear with me for one more week

 

any more updates? got your money back?

 

Hi All

I just recently sent my Asus G2s for repair, so far its only been a few days.
I know that I will have to wait ages for a repair. The reason why i'm posting is that, I have just received an email for me to fill in a Customer Satisfaction Survey. Did any one else get this? if not do you want me to post the url so every one can fill it in and tell them how (crap) oops I mean how good they are. And yes i'm from the UK

 

i suppose you can post the link...

do keep us posted on the progress of your repairs, might be interesting to see if they have cleaned up their act

 

here is the url http://sip.asus.com/Survey/Questionnaire/Survey_20090105172806.aspx

and I will keep every one updated on my progress

 

Shame there isn't one with Asux NL

 

asus singapore is also not that okay..

i sent my a6ja for keyboard replacement on Asus Singapore service center last june2008. i also mentioned the LCD leakage. they told me to come back after 3 days. (keyboard needs 1 day and 2 days for LCD to order)..

after 3 days, i called them, laptop not yet repaired,
i gave my number so that they will be the one to call me back... they NEVER called back,

i was the one calling them everyday regarding the repair status... they said that they can't find any problem on the lcd .. what? !$@#%$^% the guy who received my laptop have seen the problem on LCD, but the repair person can't find anything

so after 7 working days, i decided to pull-out my laptop with the new keyboard only (old LCD still okay).. then, during testing right there at the service center, i showed them the LCD leakage, they still can't decide and goes back inside to show it to someone... then after 10mins, a nice guy came out (he's the technician and not a PR guy) and told me that they will replace the LCD and comeback next day..

so on next day i was able to get by laptop with new LCD

moral of the story: Asus singapore (notebook division) sucks!!!

 

i dont really see what you are complaining about. 7 days is a dream compared to some of the nightmares other people have complained about in this thread.

Plus, you got your new keyboard and LCD! What else do you want?

 

I think that's pretty good.

 

hiya guys
well finaly back on the track , so here is the letter i wrote, if anybody feels to change something , get back in touch with me, i post it for one week than next week friday i would close it and send it off to taiwan plus my email address for rma nr if you dont wanna post it on forum is [email protected]
if there are some grammar mistakes, feel free to correct me(as english is not my native language) as well if you want to add something more
I was a little bit undecided wheter should i write about this and many other forums about asus service and write him a link so, please decide if its good idea or not.although not hoping for big results, we still have to try


Dear sir Johnatan Tsang

We feel necessary to outilne and bring to your attention terrible customer service we have experienced with ASUS warranty repair in the UK.
Our mashines experienced after few months (in some cases days) of purchase various faults. After contacting UK warranty repair centre the laptops were picked up quite quick.During a weeks of waiting none of us were contacted by email or phone about the progres of the repair or fault itself. Even when we had to constantly call the customer service, the staff wasnt informed about the progres and status of the items. It happened regulary that we had to explain the same information about the fault to the different staff all over again , day after day, which became very time consuming. The attitude and politness of the assistants were many times very unappropriate. When we demanded to speak to the manager , after countless times of being told lies -different excuses of different people, why the laptop isnt repaired yet-we were refused (again with different excuses "he is on his lunch" "we dont have anybody like this" "we cant give you his name or phone nr" etc etc.)After months of waiting and endless phone calls we were informed , that our items were shipped to Holland for repair, and in many cases they came not repaired, or with another faults, which werent there before, or very damaged). If our laptops couldnt be repaired, we were offered a replacement for a "brand new " laptops, which eithere turned to be a refubrished with the informations of previous owner, or the replacement didnt arrive at all within ASUS`s stated 10 days timeline.
Many of us use laptops everyday, either for business or studies, so each day meant certain loss for each of us.
When we asked after such many failures to be refunded , we were offered just a break of the price we have paid for the laptops /60.70.80%of a DDU price -the amount varied from case to case/, which is unlawfull , if the item breaks within the warranty. Many of us are prepared to take legal steps to receive, what we are entilted to, because it appears to be a standard procedur form ASUS UK.
We were hoping that ASUS values his customers, but after wide research, there is hundreds of very similar cases with the same unhappy experience with the ASUS. Many of us are so dissapointed with the service provided, that we might avoid to buy any products of ASUS in the future and wouldnt recommend to our friends to do so.
We think, that the headquarters of ASUS might not be well informed about the performance of the UK service , so we were hoping that with this complaint, you might want to improve the level of the service to the satisfactory of your customers.

Best regards.......

 

to the progress of mine
lol
i have been refunded from the seller (fully ) although even this didnt go smooth, he said he i am going to be refunded on 9th of january but didnt have my money back on my account till20th so started to email him , first he said it must be the card, and i should contact the card issuer, who asked me for refund receipt nr, which i havent received so chased them back, and it looked like they just refunded me on 21th so , if i would leave it wouldnt have probably my money back yet
the other funnny thing is
i have got refunded , but before it i wrote the seller a letter about the case and information that i am going to sue them together with asus
this happened in november, didnt receive the response so tried to get the copy of the invoice , where the guy acctually was helpfull so i asked him about it and thats how i have got refunded
however, my warranty expired 17/01 this year and now, on 23th of january i have been sent a letter from the seller that the item run out of the warranty so they are not able to offer any repair or refund.
my point -fault was screen on which offers asus 3 years warranty - this means 1 more year of warranty
the other hello where have you been for 2 months? were they waiting for passing 17th of jauary , so they can write me its out of it?
anyway received my money back from this other guy however going to write this clever lady , that the credit crunch doesnt give them any right to unfair treatment lol ( somehow in this way lol )
but it looks to me, which might be the same situation with asus, the right hand doesnt know what the left one is doing, everybody does what he likes, and there is no law and rules for them ,

 

****s...honestly. They tried to delay as much as possible and to trick you with the out of warranty issue?

 

i'm sorry if I offended anyone..

7 days without laptop is a nighmare for a geek like me i almost bought a eee pc back then just to have a spare..
besides, they promised 3 working days repair for the whole unit..

what I want is a "customer oriented company", asus SG should be the one calling me and not me asking for the status, they promised me that thay will call but they didn't. They could have fixed mine more than a month if I didn't call them.
They could have send me an email or call me for 10seconds to inform me that the repair would take longer.

before I was recommending Asus brand to my friends, now I don't do this anymore.. i don't want them to blame me if the product breaks, i only give them advice and other brand choice.. they should decide for themselves hehe

 

There's been a lot of negative feedback in this thread, and I thought to shed some light on Asus for a while I for one am pretty pleased in their warranty service. My 1st time I got my machine back within the month and was fully functional, until it started to make odd noises. I sent it in again and got a reply in about a week and they said they want to exchange it. Well, I hope this one isn't some old broken one that's ducktaped together.
I should get it shortly and I'll let you know. I've been dealing with Asus Holland.

The details I was given:
Model: G1S
CPU: Intel® Core™2 Duo T7250
HDD: 250GB
RAM: 2GB

Sounds good, although according to this http://www.asus.com/products.aspx?l1=5&l2=74&l3=464&l4=0&model=1674&modelmenu=2
they dont even put T7250's in there.. however, some shops have displayed G1S' with the T7250. Even by vigorous searching, I have failed to find a model number to a G1S with those specs. Other things aside, if my machine has the 8600GT DDR3, I'll be happy. My old one was G1.

Some questions though:
-I've heard the G1S runs really hot, should I get a notebook cooler? My G1 was running at around 60-70, cpu and gpu. I plan to give the G1S a little nudge for better performances
-Im planning to upgrade the hdd, is it Sata1 or Sata2 ?

e:revogsx, . If I had to send anything to other countries to be repaired/exchanged, I'd fully expect it to take at least few weeks.. Even within own country and nearby shops it can take long. 7 Days is really the best you can hope in these things, don't see what you got to complain about.. your personal problems are your's, not concerning asus.. in my opinion

 

Good for you man. Why do I have the feeling they are whipping up a laptop for you out of parts???

 

Yeah, that's what im afraid of. If im not getting ripped here with some crappy one off their feet and it works fine without too much signs of wear, I'll be OK with it. Im planning to upgrade the RAM and HDD anyways, those are the ones that didn't match the specs on some shops' sites.

e: Though, my warranty is about to end in a few months for my original G1. Afaik, even if I get a replacement machine, the warranty is linked to my original one. So If they send me a crappy one that breaks before the summer, theres nothing I can do about it, right ?

 

After you compared the specs to the old one you RMAd...are the new specs equal or better?

 

"You had a
Model: G1
CPU: Intel® Core™2 Duo T7200
HDD: 160GB
RAM: 1GB x 2

We offer
Model: G1S
CPU: Intel® Core™2 Duo T7250
HDD: 250GB
RAM: 2GB"

I dont know what they mean by the G1S' RAM. 2GB x 1 or 1GB x 2. Either way, I got 2x 2GB 667ddr2 modules ready, glad I remembered to take them out of the G1 and change the originals back.

 

On that front them seem to be covered. Look for things, nitpick for scratches, dents, etc if you feel it is something put together to shut you up.

 

I have a Asus SV laptop. brand new and top notch. I originally bought in Hungary, but after having read some horror stories about Asus Customer Service in Central Europe, I figured I was better off getting my laptop repaired in the UK.
......
I sent it to them almost 2 weeks now. Upon checking it online, status reads "Wating()". I have virtually given up any hope that I'll receive my laptop in a month.... dam*n Asus
It appears that all their customer support throughout Europe is uniformly crap...

 

Asus UK and Asus NL take care of most the repairs . They are the heart of Asus in Europe...a fading heart that dies .

 

I was thinking about buying a new ASUS as it is time to replace my z70va to support a new Dell monitor I want to buy.

But after all these horror stories -- I am concerned.

I am in the US and had a pretty bad experience with the reseller I used ProPortable -- who went out of business 2 years into a 3 year warranty and tried to replace a screen that crapped out with one of the really bad red-ghosting screens, replaced a higher quality hard drive with a lower one -- and then when I called to complain -- Justin's brother, Sean, kept me on the phone feeding me a line of BS as to why I would never get a better screen than the red-ghosting one they replaced my bad one with.

Sean claimed that fresh screens for the z70va were not being made anymore.

I finally called ASUS USA and they were kind enough to put a brand new screen on, replace my Ac Adapter and power cord and throw in a new battery at no charge.

I see there is a new Justin here on the forums as a different reseller -- is that the same Justin? Does anyone know?

Anyway, does anyone know if the nightmares reported overseas are also going on here in the USA?

 

USA is top notch as far as we know. Only Europeans suffer .

 

Well my experience with ASUS USA directly is extremely positive though limited.

I lived in Europe for a few years -- My experience was tha generally tech support for everything seems to suck.

But that was a few years back and maybe things are better now -- better except for ASUS lol!

 

You don't like Europeans don't ye ?

 

By the way just if anyone is interested, answering my own question about the hdd: Gonna buy a 320GB Seagate Momentus 7200.3 SATA 16MB Cache.

Very near desktop-hdd's with 7200rpm and power consumption even lower than some 5400's.
http://gergin.net/posts/7200.3.jpg

As for the cooler, im really tempted to get one, just in case. Not wanting it to blow up any time soon. As I get it, the G1S GPU life span is pretty random at best ?

 

Given the choice between Central Europe and UK, I think in this case you would have been better off with Central Europe... I hope your situation gets resolved satisfactorily and soon. But knowing ASUS UK, I'm not that optimistic...

USA support is very good judging from the general opinion, although there have been a couple of bad reports -- but that's statistically unavoidable I guess. The new Justin isn't the old one, I'm afraid. Proportable went out of business and it seems you were given the runaround (is that correct English? ), sorry about that.

You get it correctly. The G1S GPU seems to suffer from the bad bumps problem of nVIDIA. So if you do get that notebook a cooler is a good idea; together with trying to avoid heat cycling (e.g., when going to lunch don't put it to standby but leave it running etc.).

 

Justitia:
ProPortable definitely tanked once Justin left, and I know you got shafted for that by Sean with the issues you had from the threads you posted back then. I'm glad to hear that Asus NA in Fremont did you right in the end - they continue to have good reputation currently, definitely better than some of the other international corporate regions. Since Asus doesn't build anything in whitebox anymore, just Ensemble units, you'd be dealing directly with Fremont for any warranty work and not reliant on individual resellers as much if anything happened (i.e. your Z70 was only covered by the reseller).

The Justin here is XoticPC, I think. The best rep resellers here at the moment are either Eddie @ BTOTech.com or Ken @ GenTechPC. Both have great service in parallel to Asus NA and current testimonials around here reflect that... and have a long track record as well. I'd suggest either one, personally.

 

To the contrary -- I loved living in Europe -- I did as a child and I did for 4 years 200-2004. I was actually planning to move over there permanently.

But tech support was an entirely different matter. I would wait until I got back in the USA for any issues I had with my laptops or at the very least call US tech support.

All cultures have their strengths and not so strengths... US is better generally in customer service in general and tech support in particular.

On the other hand, vegetables taste so much better in Europe, the cuisine everywhere is far superior (except that MacDonald's, KFC, Pizza hut, etc. are making their inroads with the accompanying weight problems.. ) Europeans are more laid back, mature at an earlier age and are emotionally more stable. Nothing can beat living in a city where most the time you are walking around and through architecture that is over a thousand years old. (I lived 2 of those years in Ghent.) It was pretty spectacular.

Also traveling through Europe with the extremely varied cultures as you cross national boundaries in the same way one crosses state boundaries in the USA.

I took a trip that left Ghent in the morning drove through France and was on the Northeast shore of Spain in the late afternoon. Can't beat that...

Same distance I would get from New Jersey to Connecticutt... lol

 

BTW -- thanks by the way for all the info and all the feedback, everyone.

And Hi! Clear Skies...

 

yup I agree.. all of us have different level of expectation

other users here maybe have a dead laptop so more than 7 days is fine
but mine is not, asus promised 3 working days because they have parts on stock... but they forgot to repair my laptop when it was with them.. lazy service hehe...

 

When the Asus repair centre is 200 km away from you, in 2009, you don't expect 3 days delivery, 1 week with them and another 3 day delivery. Proof that after I threatened with a lawsuit, they sent my laptop in less than 8 hours.

 

Hmh, the deadline of their 'expectations' comes this week. I really hope they manage to ship it soon, don't know whats taking them 2 weeks to ship it if the decision of a replacement machine was already made.. oh well

(Just hoping they're not hunting the scrap yard for parts to my laptop )

 

Sent my Asus F3Jp on the 27th of January and got it back fully repaired on 4 February. I live in Virginia USA and had the laptop sent to Indiana for repairs. They overnighted it back to me as well...Had to call twice to check on status since website status was not updated regularly.

 

It seems that the US service is all shiny and amazing . Why can't we have that?

 

Two and a half weeks have passed and I'm still "Waiting()"...

Actually, I heard that they are now planning to relocate the Central European service center to the Czech Republic and it is also going to be managed by a different company.
So maybe if we keep on posting, they'll notice us over here too, and then they might finally do sth about this situation.

 

so, as I posted earlier this thread, my touchpad is all wavy and seems to have an air bubble in it. (m50vm) I want to send it in but I have some private information and files on my laptop. Should I be worried about having the chance that they might search through my stuff?

Grr...I do not have any backup storage devices but this touchpad is pissing me off !

thanks in advanced everybody!

 

Never leave private stuff on the laptop. I always back up, insert the Asus disc and perform a factory install.

 

So ASUS received my laptop today. I'll let you all know how the process goes.
By the way, I am from Canada, so hopefully it will be quite fast!

 

Wow what a thread! I've come over from the Dell forum since I currently own an XPS, am very interested in the W90 so checking out the Asus international warranty.

Are there any Kiwi's currently viewing this thread with any input on the state of Asus support in New Zealand?

FWIW, 4 months ago my gfx card died in my XPS a month out of its warranty. I knew it was going to be circa $900NZ for a replacement card. I rang the XPS support line expecting the worst. They transferred me to their warranty dept who quoted me $1149 for the card (7950GTX) but said the best thing to do was to buy another 12 month warranty.

Talk about a no brainer... I paid $360 for another 12 month warranty, they had a technician come to my work the very next day with a new card that came from Australia shipped overnight and replaced it infront of me... seriously impressed. I have serious problems with having to send laptops anywhere for repair... freighting the thing is intrinsicly dodgey to start with.