Asus Warranty Repair?

OK im joking about the above keygens being on the dvd, they are not there really, but i wouldnt be surprised if they were in there somewhere LOL.

 

Y'know, I'm starting to think someone at ASUS is monitoring this website and purposely trying to **** you off because of your excessive complaining.

 

My excessive complaining, is only a matter of FACT.

 

Yeah, well, please, try to keep your post to factual information, rather than fiction. In general, having clear facts makes it more efficient for the other members who are investing time into thinking about a solution to the problems.

Even if you clarify later on, it still diminishes your credibility.

 

Would be good, they would see how pathetic their company customer service is.

 

Yeah, unfortunately, I don't think it happens.

 

Shame, Someone should hint this board out on their forums or use all these complaints as a reference to their poor quality service

 

I have...I linked the F3 Crack in Palmrest thread in one mail, and will link this thread tomorrow when i speak to one of the uk bosses.

 

Ill be phoning them tomorow aswell check up on the status of my F3 been nearly 4 weeks now. About time i got it back, wish i could have just told them to send me the pieces xD would have probably done it in 2 days.

 

My brother sent his in and had it back in 3.5 weeks after placing several calls. Good Luck.

 

Just a little update - For anyone in the UK...I just got off the phone with one of the UK guys, and (im not sure if this has been stated already on here), but if it takes 21days+ for an RMA, you have the option of asking for a replacement. Hope that helps.

 

QFT. Providing you with a CD-R isn't in breach of Microsoft's licencing in the slightest.

 

Another update for my poor V1S.

Yesterday I opened it up and discovered that once again the laptop was unable to run without the power cord being connected. When I got into work today I swapped the battery with my spare to confirm that once again my V1S had killed another battery stone dead.

Yesterday I sent an email re-opening the last case with them (not even 6 weeks ago!). This was the case where they attempted to replace my V1S with a V2S, which I naturally rejected on account of it being a lower specification to my current V1S.

However they have just contacted me saying that they will swap my V1S with a V1N! This is, to me, excellent news, as it means that not only will I be replacing the faulty notebook, but I'll have a model change too in case it's a design flaw.

It's a shame - I actually really liked the V1S when it was working, and all I ever wanted was for it to be reliable. However provided that Asus come through with their offer to replace with a V1N I will hopefully finally be able to put this behind me!

 

Hey Keith, are you in the UK? and if so, how long did they say it would take for you to receive your replacement. I was told the replacements come from Asus Holland and take 2-3 weeks. Is that correct?

 

It took 2weeks (14 days) for mine to come through.

Once they get your old one in Holland, its all go from there on.

 

They said it could be anything up to a couple of weeks. My old one was picked up on Wed morning, so fingers crossed it won't be too long.

 

That's what they all say. Good Luck.


mine has been gone 4 weeks and they are still reparing it, and have not yet got a specific delivery date.

 

yeah i agree here ( lies lies lies lies and lies) never in time never as promised never what they say is true .

 

well you 'v read my posts about V1S? do you really..really think that v1n any diffrent? dont make me lough.

 

I have never heard about the V1N model. But I agree with tyrell_corp in that you should be wary of getting a model from the same line, since it may suffer from similar issues.

 

Sorry my bad - it's actually the V1Sn - link here:

http://www.asus.com/products.aspx?l1=5&l2=24&l3=330&l4=0&model=2079&modelmenu=1

Well, I hope it is - we'll see when it arrives!

 

I phone Asus today, after 4 weeks of mine been taken away, and the man told me ' It is in repair, and will be here in a couple of days ' and he told me all the history of what they have done with it, which i already knew... So i'm hoping it will be here by the end of the week, sure it cant be that hard to fit a top case on can it? Or am i doubting repair centres ? ^^ more news to come by Friday Or if it arrives between then )

 

you have a good chance of getting $$$$ back and then you can buy some 5 times better machine for the same cash , but thats just what I think is better to do instead of V1N (v1sn)

 

Ok after 5 weeks & 1 day i finally have my Asus F3Ja back, i am happy with how it was fixed, everything seems to be working, and i have no screws missing! but they did leave the rubber protection bits loose and i have lost sme already......Repair could have been quicker in my opinion, but overall its come out ok. I'm still sticking with my new Dell though !

 

Made over seventy phone calls, 20 emails 3 repairs 1 replacement and I am still waitng for a working laptop for 5 months.Patrick wessling is completely useless as is Anna Kornatowska as they NEVER return phone calls along with the rest of asus Holland. I have dealt with a whole host of companies over the years and I have to say asus customer service is the worst by a country mile. I have contacted asus taiwan to try to resolve my growing list of issues. It is looking increasingly likely that my case will end up with my solicitor. MY advice DO NOT PURCHASE ANYTHING WITH THE ASUS NAME BRAND!!!!!!!!!!!!!!!!

 

another one bites the dust ...

well time to say ASUS IS LAME do not i repeat do not make mistakes we have made with buying from ASUS.


im lucky i got my money back wanna know what i have been through READ MY POSTS !!!

 

Looks like ASUS is determined to screw over their customers from the UK and north-western Europe... :sigh:

 

Well I'm still waiting to receive a replacement V1S/V1Sn

 

hello how did you manage to get the full refund?
after beeing tired of their 4 months promises i required refund as well , donna king said to me (after puting me on hold ) that i can get only 60 % of the money, ii requested to send me email how much it is , she wrote ( after 4 hours of waiting first and than sending her email to be so nice and send me the requested information) she wrote 220 pounds , (i paid for the laptop 600£) so i wrote her back how is she calculating it , she wrote back in 2 min. the DDU (what is DDU) price is 380 pounds so 220 pound is the 60%, are they joking me? I was primised replacement, had to decide in 7 days so send them my agreement yet they failed to send it within Their set up 10 days timeline the replacement because "they didnt receive my old unit from HOLAND!!! and she wrote them 3 times but they didnt asnwer "-anna kornatowska
well thats not my fault , and i didnt send the pc to holland but to them , so why I should suffer?
beeing digital media student i depend on laptop, I am neraly on half term , my results are poorer as they could be due to not having my own laptop I paid for , and they want me to shut up with 220 pounds?#
any advice welcome, even on my email address [email protected] as I am desperate and on the end with my power (which they probably want to ) but I am not going to give up especially reading thousands of other forums) wi; th the same experience
PS what i am afraid of, the repair is taking from start of august now, still didnt receive anything, but the waranty ends on the end of december, so they might be trying to get into there so I dont have probably any rights anymore?????

 

hello the same is with me, could you maybe contact me so we can group up , probably it help us more if we hold together as a group ? #
my email address is [email protected]

 

I am having difficulty reading your post since there are no paragraph breaks...

If I remember correctly, tyrell_corp described his ordeal in detail in the previous pages of this thread, including how he managed to get a refund.

 

Okay so I was doing a search to see if anyone else in the UK had had their laptop fixed by Asus and found this site and thread.

I sent mine back three and a half weeks ago and have been told they are waiting for a part. This was after it failed its final test? I'm not even sure whats wrong with it (it would simply not turn on so I think its either the motherboard or screen as i've been having some problems with it)

I was about to complain to someone about their customer service and I'm glad I'm not alone! Apart from the arrogant staff member who told me today the RAM number I had was wrong (when I pointed out I had used it before) he said under his breath "I think you will find I am right)! Yet its the number emailed to me!!!

Though this was not as bad as when I rang them after waiting for two days to get an email to send it back in the first place. The woman claimed that "some people don't get an email" to which I asked what they were supposed to and she didn't know! Then she told me they would send me UPS stickers ... I again asked her when they would be sent out and she said, "I don't have that information", and I guess I was angry at that point but when I told her that they could put them in the mail next month and I would know nothing different she put the phone down on me!

I then rang back and asked to speak to a manager etc and was told "there is no one like that here ... we have no managers!" I'm sorry but that is rubbish ... my mum in NZ works in a call centre and has never heard of someone acting this bad on the phone. In fact they would be fired!

Sorry for my rant but I'm now guessing after reading most of this thread I'll be lucky to see my laptop back before the new year!!!!

 

Hello, Nothings changed on here then.


I really do feel for you all.

 

me to , i have sent them email requesting full amount, wrote as well to bbd watchdog and other media, thinking about silicitors, maybe we should group up, connect together, they cant ignore us, if there will be many of us , they might think as individuals we give up, but as a group, i think we can do more, read my posts,and contact me if you want

 

you would be very lucky i have sent mine in August and dont believe i will get it, contacted media already we will see if they want be after this case, sent them the link to this forum to show how terrible the service is, hope somebody will be interested, now before chrismas would be good to warn people not to buy asus, if they loose customers, they loose jobs, maybe than they realize, as i mentioned before i would be only happy to group together and do something, as you said they are arrogant, horible customer service, i have worked before myself for big electronic company but if i woudl have such approach i would be fired on the minute there and than

 

Hi Mata.tinka, although I'm not usually an optimist I'm going to wait another week then I'm willing to also contact Watch Dog on the BBC. I think this is awful esp since I was happy my laptop had a two year warranty because it is 13 months old.

Can anyone suggest a better company to buy a laptop from in the future?

 

well you can be optimist, but I can bet £20 on this you dont get it this week, I wrote them email telling want 100% refund otherwise i am going legal way, my friend sent them this email on Monday as well first ( i just sometimes dont have "nerves" for them anymore, so at least I get friendly help hand ) but no response at all they just ignoring it, so it would be great , if many others are reading this forum, please contact as well maybe watchdog, as more people will complain about the same issue, we will have better and bigger chance to win, what we are entilted to , and as well I dont mind if we will go together even to court, just gathering some information about solicitor fees etc, but one friend (studing law) sugested go to court for small claims , as we are in the right, and we could get our money back and as well any other costs caused. Be honest, after such experience, I dont even want a replacement, my laptop is in repair for second time ( not the same fault ) and the service they provided (or better said didnt) i dont want to go through the same think again , and I dont trust their products anymore either, so even they would give me their most expensive laptop in 10 pack, dont want to deal with them anymore.
I have sent the story to itv as well, and will do some email to some pc related magazines probably and newspaper, if for nothing than at least to get people be aware, and maybe they realize , when their sale goes down, money goes down, job go down, they should be here for their customer, not their customer for them.
so people please please please connect, contact media, newspapers , magazines, I think if we deal as individuals, they dont take us seriously, as they think , we just leave it go, but when it will be a lot of us, and we now know about each other, they cant do it so easy

 

I've already pet my Uncle I'll get it back by Friday next week ... he thinks I'll loose! But yes I will be contacting Watch Dog no matter what because of their tarrible (I mean no) customer service.

Unfortunatly in this case we cannot go to an actual place because man oh man I would not want to set my Anut on them ... as she can get very loud lol!

 

This thread scares me.

I live in Australia, any horror stories from Down Under? I would go out of my mind if repairs took more than 3 weeks max - I'd probably be forced to buy a new laptop.

 

I just said it to my friend, if they would ignore us if there would come 2 coaches full of unhappy customers, depends what your circumstances are but in mine they wrote in email swap should take 10 days and it didnt, so they broke agreement, wanna contact as well consumer service and if anything else than at least let them know that they are treating many customers like this and as i said if not to get my money back than at least let people know, dont buy anything with asus ( i am not anymore as long I live )
have got mail address from some guy responsible for RMA so might try to send him letter too, couldnt get email address from nowhere, so just mail , but still, can try to complain there
we will see what will happen
but one guy here has got his money back (after1 year though) so ... hope dies last
waiting for laptop since August.....
and the woman said to me once you have to have patience , joker
I have some email addresses on Anna Kornatowska and Donna KIng , who suppose to be some kind of manager, ( well at least last time we called her she was training new staff (to lie???? lol)
so anyone wants it , give me a shout

 

This thread brings back painful memories . I've been there and I will be there again because I feel my U6 is showing some signs of fatigue. The lid is not as stiff as before, it opens very easy and you can feel the hinges are different, the laptop speaker has cracks and pops every now and then, my card reader is broken and the touch pad is jiggling. Had their service been good, I would have sent it a very long time ago for some maintenance. I will keep it as long as I can because I don't want them to keep it on some shelf for over a month without fixing it .

 

I never sent my laptop in for repairs before the warranty ended. Seems like it was the right decision. Seeing as there are still issues with the warranty I won't be getting an Asus this time around, probably next time either (around 2011) unless the quality has gone up.

 

Hello

I bought A8J Asus laptop in February, 2007 in Rotterdam, Netherlands. After a year, there was a problem with the hinges. So sent back the laptop. They couldn't repair it after keeping for 2 months. Later they gave me a refurbished laptop which doesn't work. It just crashes everytime I try to install any software, even a basic programme like microsoft doesn't work there. I sent them back and received the laptop after 2 weeks saying that everything is alright. But still the laptop doesn't work and it just crashes everytime.
Now they want me to send it again back to them for repair.
and they are not giving me extended warranty on this new refurbished laptop. and the 2 years warranty will expire next february. I don't know what to do. They are not ready to give my money back nor or ready to give a completely new laptop (even though i said that i am ready to pay the difference amount for new laptop). Can anyone give me some solid suggestions?
I am also ready to join the group who wants to take legal action against Asus.

 

Thanks for the painful reminder...My hinges are "rusty" too . Can't wait to talk to Asus NL . I love them to death .

 

hello norie, the same i am concerned as well, as i mentioned before i have sent laptop in august because monitor went off, they werent able to repair it ( statment made after plenty phone calls email , pressures etc) so they offered me replacement , should be new laptop ( the model i couldnt find on sale in uk and europe at all only in us and australia , here it was saying discontinued model) they dont wanna give warranty on replacement, mine ends on january 2009 and they even failed to send the replacement in their set up time ( when i emailed them why, i have got answer after 1 week -when i have sent already another mail claming the money back,) they answered they couldnt sent it because they dont have my old unit , which is in Holland now (old story as i see) and "she" wrote them already 3 times but "they"(holland) didnt answer so she will "try" today again. I have contacted Consumers standards today, going to write post to the seller but the man on the phone said we have good chance to win if we go legal.he also logged the case even I dont know if it is kept central or just local, as you contact your nearest trading standards but yeah contact them they at least give some advice, and i think even contact media would be good think, the more of us with the same case, the bigger chance

my friend gave me this advice to his knowledge ( studing law at the moment)
"Under section 14 of the sale of goods act they should supply you with a laptop that is fit for its purpose. Its your statutory right, and if it doesnt work, you can take them to court for the entire cost of the laptop and any damages incurred e.g. postage, rental of another laptop etc...
You were right to send it back to the manufacturer and not the seller, although they both hold join responsibility under section 14.

If you did bring an action in court it would be best to bring it against the manufacturer as it is ultimately their responsibility to ensure that their product is fit for purpose."

so much so far, my friend contacted also one of his friends who is solicitor about the case, she was saying the same things, basicly that we could win, but will get more information and details later on, will keep you updated.
trying to get it asap but I had to work as well for my living as everybody else here , none of us is soo lucky to get paid for lies, isnt it ? lol

PS try to contact watch dog and news probably, they will be definitely wandering why day after day comes so many cases with the same problem, might help to start the things moving

 

I've been telling this to my Uncle and his suggestion is to rent a JCB and knock down a wall to get me laptop back as it is still owned by me! I'm going to ring again tomorrow to see what's up (I'm not going to hold my breath though).

Is there a chance you could get a PC instead of a laptop? I've got one because I was intending to travel and also wanted a computer. I know Acer are supposed to be good and PC World are doing a deal at the moment where if you sign up to their internet it's free.

Also as I've learned from this experice I'm going to do way more research into the companies before I buy one in the future and also I'll get someone local to fix it instead.

My next prediction will be that they all have six week holidays starting from Dec 1 until Jan 14 ... and yes I would buy a new one but am broke at the moment and Christmas is coming up.

 

Also does anyone know if we could just demand our laptops back and then somehow send them to the USA in bulk ... apparently their customer service is so much better there.

 

do you still want deal with ASUS lol? well I dont want even see the logo on nothing anymore whay i own lol obviously their products are not that reliable as we all have some kind of problems with them and the service is even worse, so i am not going to support them anymore with buying their products lol
hope they will learn their lesson when their sales falls down and there will be no work for them,

as above, yeah christmas is comming they will have all holiday so everyhting will be put on hold i guess, no repairs will be done etc.
the idea with JCB is great, I hought about it already lol

 

thats what i said as well, but why we have to pay some local service when we are entlitled to warrranty repair for free, we have paid for laptops which should last, because manufacturer didnt provide product fit for its purpose, we have the right to have warranty repair and now to get what we paid for is probably better to pay some other people again for the faults of big gianst, who are keen to take money, but dont give it back. I was looking on some other lapops repair, and correct me if I am wrong but didnt find anywhere so much people complaing as by asus, so either their products are better or at least service . IN my case if it would be probably something small, i would fic it local and pay for it , but because it was screen, the man in pc world told me ( i asked him independently because i bought the laptop from internet from laptops direct) that it can cost more than a new laptop. Yet because i was in warranty, I thought well , they should repair it , and to change the screen - come on , it cant be that hard

 

So they used the same bull for everyone? Apparently my U6 was unique in Europe and they could not fix it because Asus TW does not ship this model here. When I asked "How can Asus not ship to Asus" the guy had a pause and told me to wait more or be happy with an U3 .


If there is a petition against this brand, I will sign it.