Asus Warranty Repair?

I rang Asus again today ... still waiting for the part ... which after some more talking seems to be the top unit which I'm guessing is the LCD screen ... looks like I'm loosing me bet ... I'm now thinking I might get it back in another two weeks.

 

Sorry to read about these horrible experiences

I think it's crystal clear now that ASUS UK is horrible... and also that ASUS NL is not far "behind". That's bad. When I last had one of my computers with ASUS NL, in January 2007, they were still reasonable --- or perhaps I was just lucky... Given the feedback on this thread and others, I really hope I don't have to deal with ASUS NL again (my 3 ASUS computers all work well, thankfully, at least for now).

I was considering at various times sending them a link to this thread... I have emails of a couple of guys there. But I don't think it would do much good...

Perhaps one suggestion (besides legal action) is to send it to RMA yet again (fully expecting it not to work when you receive it back), and then, after 3 failed repairs, you are entitled to a replacement with an equivalent or better model. (at least theoretically)

 

So these cases are all in Europe?

I was planning on buying an Asus in the US and then taking it back to Australia; now I'd want to hear if the Oz repair service is this bad before I buy.

 

Here's a thread about Asus in Australia:
http://forum.notebookreview.com/showthread.php?t=44725

Though the thread a couple years old, the OP was satisfied at the end since Asus replaced his defective unit with a brand new one

Maybe someone else from down under can share a more recent experience with Asus CS.

 

Thanks for that!

At least now I know the stories here don't (necessarily) apply to Asus Au.

 

As you already know, a few days after I got my replacement, my card reader broke. When Patrick asked how was my new product and I told him he said I was entitled to a working product.

I explained the situation on the phone :

1. My lappy was with Asus for more than a month.
2. I will be very busy and will start traveling so I need a laptop.
3. I did not buy this laptop so that it ends up on a shelf in NL without being fixed.
4. After such a horrible experience, would you, Patrick, return to this customer service?


He said he understands and he sees where I am coming from.


Had this been a serious brand, in my area at least, I would have sent the lappy in to have the card reader fixed. Knowing they sell laptops and they can't fix what they sell, I am using an unit that offers less than I paid for . They should be sued and all those incompetent people let go. Money does not grow on trees and for the prices they are asking customers are entitled to products that work and with proper service.

 

i dont wanna be sarcastic but I think you are still hoping (as i did) to promises which dont come through, because probably not that much time passed, I am having enough lies after 4 months, their replacement didnt come at all, because my old unit was in NL ( like its my fault or i sent it there) and beside this all, what upsets me the most is not just that the laptops are not repaird, that replacement seems to be refubrished laptops ( maybe somebodys broken one from before) instead of new laptops, but what makes me MOST upset is the service and attitude we are getting< where we should be contacted, we have to call and DEMAND what is ours and what we have paid for.
the application for the court cost 35 pounds, and than they have to pay as well for additional cost, get advice from trading standards , citizen advice office what are your rights, if you have the chance to win and than i think we should do something, as this needs to be solved from the roots. Thei want us shut up probably with refubrished replacement, or little bits, but the service and their attitude towards customer doesnt change, and thats what needs to be changed.
I have researched address to Taiwan, to their HQ on manager , who suppose to be responsible for RMAs etc.. didnt get to the email address but have the post address and phone , so I suggest we should probably send one colective letter with our issues or individuals letters in one pack with the same problem, I dont promise that much of it as it seems like the whole company is filthy but you never know,
so if you are interested, contact me here or by email
[email protected]
hope our things start move on little bit further
PS I am not obsessed with revenge, I just want my money back
trading standards, said i should get what i paid for, they could take some percentage off for 1 year use, but it could be max 15%off the price I PAID, and the man said that this 60% price of the DDU price was just their try on me, how far they can go , so obviously they are trying to give us as little as possible ( or nothing )
and I have to work hard for my money, so I dont want them leave it just like that, sitting in their nice warm offices, where I have to go and shift my shifts to afford buy me a WORKING laptop.

 

If you do go ahead I think a collective letter is a better idea. Because the manager (or his secretary for that matter) is more likely to read a single letter than a whole bunch of them. I think the letter is a good idea. It may simply be the case that the guys in TW headquarters are not aware of how bad the UK support really is.

Furthermore, I again would like to caution against over-generalizing statements such as "the whole company is filthy". It's your (and perhaps mine) unfortunate situation of being in a region of the world where ASUS support is poor. In other places, (North America to be precise) it's quite good. Moreover, support is just a small part of a company...

 

It sounds so insignificant when you say it in that context . For me, it is very important because...things break and they need to be fixed .

 

Oh, indeed. Support is a very important component in an electronics company, because it's one of the essential interfaces with the customer (the other one, which is at least as important, being the stores). From the point of view of the customer who already bought the machine, it is the most important part of the company.

So I have to take back the adjective "small" in my earlier statement.

However, support is, still, only a part of the company. For instance ( arguably so) segments such as design and manufacturing are more important. The argument would be that it's no use having good support if the machine is poorly designed, or breaks down once every couple of weeks.

 

than I think we should go ahead, I suggest write here on this forum the points we are complaining about in some not offending but pointing way, to show how the service really is, and than , i dont know probably putting our names down, with maybe city ?
or RMA nr?
any suggestions welcome
has anybody else contacted watchdog or trading standards etc. I have got email of them with a sample letter, which I have filled in and sent it as well to the retailer as they advised me ( in my case laptops direct) they should receive it by today , so will call them tomorrow,so we will see , but dont promise many of it, as their service seems to be poor as well ( looks like credit crunch is making beats of businessman???) -my friend ordered of them laptop 2 months ago and didnt hear anything since,
I have called them before with complain as well, as they are advising the customers on their web to send the laptops directly to the manufacturer, so informed them that after folowing the procedure I am still not able to get repaired laptop or replacement on time, so I want my money back, as they sold me a product , which wasnt fit for its purpose. she promised me she will phone asus and get in touch with me back and guess what/???? heard nothing eversince
so.... it looks like if we dont do anything for ourselves nobody does,
PS sorry to use expression filthy, but it wasnt any offending, just wanted to say that it SEEMS to be like etc etc... as after browsing through the whole forum somebody mentioned by not wanting to name the persons, that they might be probably told to tell us these lies etc and that as you said before, the service is just small part of their bussiness, which instead of making money, cost them money, so obviously they are probably not that much bothered about it, how it is ,
and yeah obviously the service is terrible here in UK as most of the complaints are from Uk and that what we are complaining about and want to get done, because when its possible to get good support in US from the same company, than what is the matter wrong with them, to provide us with it, I think we are paying the same money, for the same products as US, so why we have to fight for something we are entilted to?

 

I have a log with what happened between me and Asus NL. I kept detailed records because they were lying to me all the time.

 

I'm quite happy to put my name to a letter with my details. Also I suggest sending it to their main company hedquaters rather than anyone in the UK as they seem to be terrible.

I rang up again today only to be told 'were still waiting for the part'. I asked on Yahoo answers how long it would take to get a part they thought a month ... even so its way slow.

Also today when I rung the man I talked to said after I told him I would ring again on Friday, "Yes ring again and well will know when it (the part) is coming." I became all happy and said, "okay so you will know for certin on Friday then," to which he then said "we will be able to give you another update."!!! Hmmm I wonder If I can get something to recored the phone calls as one minute they say one thing then the other.

Its either me or their English is really bad! I know some people in the Netherlands so will ask them what they think!

 

What I suggest is the following. One of you who is most willing/has most spare time should start up this letter. The wording should be polite and reasonably succinct, while still making clear the bulk of the problems with support. You might want to check my thread "A survey of ASUS problems with notebooks and support" for some ideas. (link in Info Booth)

Do some iterations, revise the letter. It's likely to get better like that.

Do not post names etc. on this public forum. Instead, any communication involving personal details should be done via PM or email.

It may also be a good idea to look through this thread and other related threads (see again the thread I quoted above), see everyone who has had problems with ASUS UK, and PM them asking them to take part in this effort (i.e., add their signature to the letter). They will get an email about the PM and they can reply if they wish to participate.

I am saying ASUS UK above. You may also want to make the scope broader to include e.g., ASUS NL, the trouble when UK notebooks are sent to NL, Wishmaker's Luxembourg issues etc. Keep in mind that while broadening the scope you need to be careful not to let the message get out of focus.

Hope this helps.

 

I am keeping all my email from them as well , after my experience of lying as well,as the guy abouve said shame that I dont have anything to record the calls, although I was already angry after few calls, where we are informed that the calls are recorded , that they should listen to them what they are talking to the customers, because one person is lying after another, and all the times its a different story
well to the cause
of course I have found the HQ in taiwan address, as you said, I didnt think some complain letter to UK will sort out something, but anyway have UK address as well, will probably send them recorded letter to request my money back, as they didnt provide me with laptop fit for its purpose ( i think this phrase is used in law, as as well Trading standards were advising me to use this as well as solicitor )
dont have that much time for all as I am working and studying, but still will try to form the letter to the end of the week, what would be helpfull for me is to send me by post or email or even here for now basic poinst what is everybody complaning about for expample
_poor comunication
-no records of repair etc... so basicly the whole story of everybody said in few words
and than my email address is here so when we finish the letter everybody can send me the name and address, so i can send the letter to taiwan by next week ( dont wanna rush but , its no point to wait anymore,post takes some time etc... and the time is flying )
what would also help me probably if you would contact in the posts each other that something like this is going on , who wants to join, i will try to contact as much people as possible through reading the posts, but cant guarantee that it will reach everybody so if you have got time, please do it, its for all of us
anything else let me know
Martina

 

HEAR HEAR!!!


Tyrell the winner is back!

Quote from Mr.T : LIFE IS TOUGH BUT I AM TOUGHER!!!

have you read my posts? NO? then do it now! everything your moaning and crying about, was experienced before by More exprienced person whos name is Zie Tyrell! ^^ truth is out there!

now lets get back to the subject,

In my posts-"I know the secret of success!" (check eBay for my asus answer package just 9.99) its should be near "ASUS kit"

so guys petition pfft... you'll never see the light with ASUS honestly!!! and they will divide you by warranty times and chop you into pieces using the contracts you have already signed when bought from them.
Max damages they will pay are about 700 euros <- this info also could be found in your manuals from your products.

now... as for the money back please read my lame posts or buy them for 9.99 I also hope moderator of this forum understands jokes.

I would sign the petition or court claim though I have already won "your" battle and got money back alright.

and 60% 80% 85% ! you are entitled for 100% full stop.

ASUS on THE phonE:

want your money back!? umm let me see what i can do for you ... you used your laptop for 4 month?!

"no I didnt it was in repairs all that time"!

NO since you bought it its been 4 month! we can make it 8 month and 12 month too! but we have better thing for you up our sleeve, we can refund you 60%, or we will give you another dud! how about it?

no please please o mighty ASUS give me at least 60%



???

well thats you! If you are not going to do something and as soon as possible!
time is working against you dear fellow ASUXED human.

questions may be sent to this email ( no guarantee that ill reply to you )

[email protected]

 

Tyrell,


You had serious issues with this brand long before I decided to purchase my laptop. The hypocrisy on this board is that when I started complaining about the service like you were, I admit I was insulting too, people tried to convince me I was an isolated case. How can someone say that when you had your probs long before I had mine? We've been fed the same bull from the same Asus reps. NL and UK. They wanted to refund me 500 euros less after they kept my laptop for a month with them!!! That is one hell of deal for them, innit???

 

Right so Im going to send my g2s in as its suffering from stuttering and excessive overheating. But if you have global warrenty does it still go to the uk service centres? Or can you send it out to the usa who seems to have much better service.

 

US Asus repair is phenominal...few days all around and I got my lappy back.

 

Global warranty means you are covered anywhere in the world that you happen to be if something happens.

The notebook has to be sent to the regional Asus office for RMA work, wherever you are at the time - you can't pick where to send it.

 

Exactly so all this bull with Asus US being the bomb diggity is not helping. I mean guys, it is a lame excuse. Stop using it for people in Europe. The lappy will end up in NL or in the UK.


This topic should be split. All the praising should go someplace else or vice versa. Create one for Asus US and sacrifice virgins in there .

 

...Or the topic should be changed to Asus Warranty Repair (Outside of US)?

 

I recently purchased a G1SN from asuslaptop.co.uk.

At least now I know what sort of problems others have experienced and from reading these details, I will be able to make more informed decisions if I ever have any issues. I really appreciate everyone sharing their details and I wish them the best of luck.


I purchased using a card so at least that can be useful with charge backs etc. I really had no idea the customer (dis) service was so rubbish. I am really shocked and they should be ashamed.

I remember when I had to RMA a faulty UMPC from another manufacturer (Not Asus of course) and I had it back (new replacement) in 5 days and that was only because they did not have any stock in.

If that was Asus, I would probably be in my grave with the Laptop delivered just before I breathed my last breath.

If I have any problems, I will be going after a refund, not a RMA (Remotely Missing Always).

 

Well after nearly 8 weeks I received an email yesterday saying that something is being shipped to me from Asus NL.

Wonder what I'll get?

 

Probably a big hug

 

They offer the refunds only after a few months of lying to you and telling you that you are unique and replacements like yours only ship in areas outside of their domain. Some guy from Asus NL, Martin Kramer said that Asus TW does not ship U6Sg to Europe so they can't offer me a replacement. Moreover, he wanted to give me a refurbished U3. When I asked how come Asus does not ship to Asus he said, do I want the replacement or not? About the refund.....it will be significantly lower compared to the amount you paid. I used my laptop 2 days and it stayed with them more than a month, they offered me 500 euros less...do the math . It spent the month with them!!! Oh...and they wanted to refund the shop I bought the lappy from so they can give me back even less money.


Bottom line, if it breaks you are in barney!!!!!

 

Well I did indeed get a V1Sn...with a faulty graphics card

 

It took them 8 weeks only to ship back a faulty product?

Asus: *facepalm*

 

Yup.

I don't think I will ever buy any Asus product again.

 

Just as a last-ditch attempt, does anyone know how to update the BIOS on a graphics card?

 

well i have sent one official email to them a and gave them the date till 14th of december otherwise I am going to small court claim
it was by the way on the telly on bbc how to do it, it doesnt cost fortune ( i assume probably less than a phone bill to asus ) depending on the value you are suing for from 30£ and in many cases you dont need to leave your livingroom. here is the address if anybody wants to do the same, I am definitely going to do this as it seems to not go better with asus
bellow i will post what I have received from Donna king ( she suppose to be some sort of manager, although many of us know they dont have anybody like this )
did anybody contacted watchdog and trading stadnards? I mean it doesnt go about to be on the TV for us, but these people needs to be shown how horrible they are behaving towards their paying customers, and the post above that somebody has got from somebody else replacement in 5 days (after it wasnt in the stock ) is just futurama for asus,obviously.
but as i said, even we get to the court etc..... i think there needs to be the lesson learnt not for us but for asus, that they cant deal with people like this, and i think the best way to get the other common people aware of the practice is media. It is more than obvious that people are chosing asus in good belief that they are getting good value for the money, and they are chosing cheaper product because of the financial reason, but it seems like this is the fact asus is using against its customers.

here the link for the court ( there is guide etc etc etc.)
well it doesnt allow me to do it yet ( need 15 posts) so will put it on asap

 

Dear M...
I’m afraid that due to the notebook being almost 2 years old you will only be offered the 60% if you do not wish this we will repair the unit and send it back to you.
Kind regards
Donna
Asus UK

 

before when i reveceived the swap offer they wrote me an email that
unfortunatelly they werent able to repair my laptop thats why they are offering me a replacement, now if I dont wish this they will repair the unit?????????????
and because my laptop is almost 2 years old?
i wrote her back that it was 1,5 when i sent it to them, since this she didnt reply at all
as the post above says, somebodys laptop was old just short and they want to give you 500 euros less? they must be joking. do they know what are the trading standards? do they know there is some law even for them to keep?

 

this is what i wrote them one week ago ( no response of course since, as they always do - which by the way doesnt surprise me at all, dont know why ??? lol)
Hello Donna
the unit has been 1 and half years old when I sent it to Asus for
repair. Anyway, I have contacted trading standards and solicitors
about this issue, and I have been advised, that you are not entilted
to offer me the amount of refund , as you did, as I have been sold
product, which wasnt fit for its purpose and as such I am entilted to
either replacement or refund, Because you failed to provide me with
the replacement in "appropriate time " I am entilted to the refund ,
as you (ASUS) have breached the mutual agreement ( basicly you sent me
email where i was informed that the swap can take up to 10 working
days, i agreed, you didnt provide me with the replacement in this time
for whatever reason) I can claim a refund.
As the unit was still in the warranty and the fault was discovered
within the waranty, the "age" of the product is no reason, not to
refund the customer. ( as I was explained, if the washmashine
breaks-in warranty- basicly it doesnt work, and the manufacurer fails
to repaire it or replace it, the customer is entilted to the full
refund, although he used the washmasine before - thats why we buy
things, to use them and thats how we discover the faults - by use)
I was also told by trading standards, that the refund is counted on
the price I have paid for the product , not from some DDU price, (if I
might cite " it was nice try from manufacturer to see,how much you are
able to accept).
My solicitors advice was going to court for small claims, where he was
confident, that I would win the case, as the law is standing on my
site and I would be also refunded on any others cost and loses I have
experienced due to the failure of repair or replacement. I am taking
this advice into very serious consideration.
I am also aware, that Asus offered in similar cases different
refunds, some customers were offered 80 % and some were paid the full
refund 100% after cca 1 year of communication.
I am sure that with a little bit efford from both sites we could sort
this case in a little bit quicker time and without any additional
necessary steps.

 

and here is the link for the court,
I gave them 1 week to go , in this time I am preparing my stuff for the court if they dont respond ( which wouldnt surprise me either , after this experience I am not expecting not that much from them at all )

http://www. hmcourts-service. gov. uk/HMCSCourtFinder/GetLeaflet. do?
court_leaflets_id=179

 

http://www.hmcourts-service. gov. uk/HMCSCourtFinder/GetLeaflet. do?court_leaflets_id=179

 

***raises hand ***

Me...for a lappy I used 2 days and they had it for more than a month.

 

good boy lol I hope that we get what we have to get, its just going worse and worse,cant even believe it how dare they are to everybody, anyway soon or later hope they will learn their lesson from downsale, i am not buying absolutely anything from them even if I would have to work one month more to save more money for something better than this headache, my family and friends are pretty aware how terrible they are
getting full refund or not, I am still goint to contact some newspaper and probably some pc orientated magazines ( they might be probably interested to put on the test the warranty repairs and service in similar way they do the performance tests, as the service is one of the many factors by decision by buy)
And still going to write to TW anyway, just trying to get out of the way my assignments as (you can imagine why) i have to catch up a lot after I couldnt do my work ( as I didnt have my laptop since August and was promised all the time to get it asap )
so next week -customer services of Asus and sellers etc and court-start to shake, I am coming lol haha
(joke for the forum but with the letters its serious )

PS: even the Free mouse i have got with the laptop from they doesnt work anymore , it seems that their products lifetime is the time of the warranty
thinking - are they producing it this way on purpose? lol

 

Something weird happened with my U6 today. I got to work...put the laptop on the stand, booted up Vista, opened outlook and 10 minutes later I hear my fan spinning louder than ever. I ran EVEREST asap and my GPU was at 85 degrees, processors at 80 degrees. I was using Outlook and Chrome. Nothing else and it went crazy. Now the temps are back at 55 GPU and 45 CPU but I don't think what happened is normal. I don't want to send it to ASUS .

 

well wishmaker what can i say ,"things are tough all over" (cheech and chong,movie)

as for matinka tinka she seem to like to write allot but she doesent like to read as much (read tinka!!! saves you time and dont write toomuch people also pretty much same as you are WE DONT LIKE TO READ ALLOT)

familiar painful process awaits tinka... IMO If you have got 2 year warranty+1 north america (thats what I had) you'v got good chances if you dint runn out of it

be polite that's a best advice! it was given by many on this forum E.B.E gives it often enough to notice stay calm and insist. (the rest of my advices is 9.99 ONLY!) some may get it for 7.99 as christmas discount

wishmaker dude your right hypocrisy (did exist) but I broke it didnt I? WE all did !!! point is that ASUS warranty and repair times are horrible support is appalling!!! LIE LIE LIE and time stretching is priority for them as they know that you #$%^ed if you runn out of warranty (took me a year to get money back) T I N K A M A T I N K A NO COURT necessary BUT Ifyou want more than just refund go for it as in UK we are covered by law! and yeah I was about to go ahead with court everything was ready I thought to myself well if I dont hear from them next week Ill do a rumpage and even if I lose some Ill have a last lough alright,and go public about it.

 

Hey mata.tinka.

I've got my laptop back yesterday fixed. There are some loose parts near the screen and my copy of vista was no longer legal??? But I would still like to go to watchdog because of their terrible customer service. Have you written your letter to them yet? As I would still be keen to put my name to it.

 

hiya
well i contacted watchdog maybe 3 weeks ago, by email you find it on the web site (if not i will post it for you ) so you just have to describe your case to them hopefully the more post will come the soon they will go for it
the letter for the asus TW i am hoping to get it ready over the weekend, so will post it maybe here and than everybody contact me on my email address for your names
hope for you the laptop will work, wondering what have they done that the vista isnt legal ????

 

Okay I'll email watchdog on Monday (they have a form you can fill in last time I looked) ... and I'll keep checking back for your letter.

I've no idea what they did but I started it up and it kept saying I needed to verify it with Microsoft ... and I ended up having to give them the key code on the back of the laptop ... plus in the right bottom corner it said ... "This version of vista is not genuine" ... so not sure what their up to.

I need this laptop to keep working for maybe another year then I can afford to buy a new one and there is no way in hell its going to be ASUS.

 

yeah i tried the form as well but wasnt sure if they received it , so emailed them the case as well by email they have got on the website,
hm very strange have you got your stuff on it as well as you left it or its everything empty?
thats what i wanted but after this service what they rpovided and as i have read how many people have got for the replacement some refubrished laptops instead of new ones, i just want my money back to get some ,laptop which will work and in case it breaks the service will be quick and customer orientated
i started in september next to work digital media study so you can imagine how dependant i was and am on it equipment, at the moment i am using my friends who bought for himself another one, so i am catching up all the work i missed when i didnt have laptop , so pretty busy just now before assigments, thanx to asus promises i dont know now what to do first and where my head is standing lol but as you said it is not gona be asus, and I will make sure to get informed as many people as i can,
my friend sugested to contact their marketing department as well just to keep them informed how their customer service is ruining their own work when they try to establish their name so as soon i have got more time ( maybe over the christmas or january ) i might do it as well
this service will cost asus not just the money lol....

 

your copy is illegal due to parts that has been changed in your PC. coz vista thinks you have installed it on another PC (other parts) you need to reactivate it call Microsoft and reactivate it. THIS THREAD IS ABOUT ASUS BAD REPAIR SERVICE AND SUPPORT GUYS.

THIS IS NOT A DATING SITE NOR "I AM SO COOL SITE"

 

I agree that your aggressive approach may work better for recovering money from a reluctant company. But I guess mata.tinka is more after creating awareness of the problems at ASUS headquarters (assuming they're not aware). For that goal, I'm not sure which approach would be better (aggresive as you suggest, or polite as I suggest). I guess it's up to the petitioners to decide.

I could do that but it would be unsupported... for instance we have no idea how support is in Asia. We could change it to "UK and NL" or "N-W Europe" but some may complain it's too restrictive... I'm open to suggestions. In the meantime I'll leave it as it is.

That's horrible, that you got a faulty laptop after waiting for so long... nvflash should update the VBIOS, assuming the card is NVIDIA and that the VBIOS is separate (Stored on the card and not in the main BIOS).

 

well to clear my approach
I have on one site aggressive approach to get my money back and not being shut up by asus by some cheap offer or refubrished replacement, as i am working hard to afford my things ( i mean manualy hard just for clear explanation) and it just pisses me off that asus company thinks because its big, it can do to common people what ever they want, not even keep the law
so eah , i gave them enough time, and chances to get me full refund, and it seems that they are gona miss is, so if they didnt want to pay just the amount of my laptop now they might have to pay even my loses connected with the repair and court charges( phone bills etc.)
on the other site yeah, even if they would pay me my money tomorrow to the last penny, I will still let people know about the service provided,so that not again some common people have to go through we had to go,if i can help, i do , even if its just little help like giving advice., if I know it
and why write to tW?
well have two thoughts
one is if I will write to UK, i assume the letter will end in the bin in the day of arrivel as we all can see the approach on the phone , when we want to speak to manager, i think who ever wants have a good career on the CV should go and work for asus, it looks like everybody on the phone is manager lol ( admin- this is little joke lol)
second- dont having false hopes, but its worth to try anyway - I was personaly working for big electronic company ( dont know if can name but well sorry if I breach some advert law lol - Matsushita Electronics(later Panasonic) on the sales department, where we had to deal as well with customers returns etcc. it was production factory so it wasnt the small customers, but another big companies ) but , what I have learned there, we couldnt even afford to have such aproach as asus have got to customer, even if they returned for repair just one part,otherwise we would be fired.
another thing was, if something went wrong and our customer went higher to the Japanese boss, we were in real trouble - and thats what i am little bit hoping for , that they might be probably not aware of the Uk problem ,maybe when they come to their bussiness trip , they dont get anyway whats going on , they dont pick up our phonecalls so they might think everything is ok , why not, we are so pissed off of this service that when we get our money (pcs) back, we just leave them and dont want see and hear asus never ever again, so if there will be one letter with the same problem but with many complains, maybe ???? ( maybe not ) it might move some stones rolling ( and some heads might be falling down :-D )
as I said , i am not expecting of them anything bad but if we dont try we dont know, ( you dont play, you cant win )
PS to tyrel : dont get the coment about dating but never mind, wrote you the email anyway with the question if you went to the court to get your money, lol , so give an answer on the "secret" mail(date) lol ( just kidding )

 

I too have had absolutely disgraceful service from Asus, and I am also interested in taking further action against them.

I sent my laptop off for warranty repair on the 30TH SEPTEMBER, and as of yet I have had no sign of it coming back!

They sent me an email explaining that my laptop was to be replaced on OCT 30th! They said that they would have to wait until my laptop arrived with them from the repair centre (!) before even ORDERING the new one from Taiwan.

Then, weeks passed, and I emailed them wanting to know what was going on - despite their specific PROMISE that the laptop would be BRAND NEW, they had taken it in to upgrade the CPU, and there were "Issues" with upgrading it. All I am interested in is getting a new laptop, and I don't see that it would really cost them much extra to send me a slightly better laptop than ordering a lesser version of my model in and going to the pains of upgrading it all, and having problems with it!

I am totally disgusted with this service, and I am telling my friends and family to NEVER EVER EVER buy an ASUS product!

A lot of other people seem to have problems with them as well - is there any kind of legal action we can take against them? What are the full terms of their warranty? Can they just keep us hanging without any hope of getting anything back off them?!?!

 

Stop talking to paper pushers and ask for L2 support. Maybe you'll get some place.

 

I like the way you move lol L1 L2 .. maybe we should use some Hyper Threading ? "HT"