Asus Warranty Repair?

[/QUOTE]
it might move some stones rolling ( and some heads might be falling down :-D )
as I said , i am not expecting of them anything bad but if we dont try we dont know, ( you dont play, you cant win )

PS to tyrel : dont get the coment about dating but never mind, wrote you the email anyway with the question if you went to the court to get your money, lol , so give an answer on the "secret" mail(date) lol ( just kidding )[/QUOTE]


matinka lol IMO you have violent sexual thoughts

"stones rolling"

"heads might be falling down"

"you dont play-you cant win"

"secret"

I hope your not going to use this phrases in the court?

 

Heh guys let's keep this PG13.

 

it might move some stones rolling ( and some heads might be falling down :-D )
as I said , i am not expecting of them anything bad but if we dont try we dont know, ( you dont play, you cant win )

PS to tyrel : dont get the coment about dating but never mind, wrote you the email anyway with the question if you went to the court to get your money, lol , so give an answer on the "secret" mail(date) lol ( just kidding )[/QUOTE]


matinka lol IMO you have violent sexual thoughts

"stones rolling"

"heads might be falling down"

"you dont play-you cant win"

"secret"

I hope your not going to use this phrases in the court? [/QUOTE]

i dont know what is sexual on the thoughts and violent? its meant metaphorical of course ( sorry not native english speaker so using maybe phrases of my language -which anyway have some similar sayings in english language as well ) rolloning stones - the group is not a sexual violent name is it? lol
but if you wanna lecture on the origin of these sayings just let me know, can post them to you
and no , in the court i will use the facts - what i have received from asus
PS by the way you still didnt answer my question , if you went to the court to get your money lol
so dont play around not important things but come to the point and give a straight answer on straight question

 

ASUS replaced my ASUS eee pc 1000h with a brand new one after I sent it in for out of warranty repairs because of a cracked LCD. They have really good customer service!

 

sorry for my ignorance but could you explain me what is L2 support?
about the legal action , i posted some links for small claim court which I am going to do if they dont get in touch with me till friday ( i sent them the letter i have found on the guide of this court think so gave them the last chance, and filled it up as it was written there with my details, still didnt have any answer of them yet, might give it last try tomorrow and phone them)
just to update I also contacted the seller _ i have got my laptop from laptopsdirect.co.uk and asked for reissuing the invoice ( copy of it as i couldnt find mine )
at least this guy there came back to me as he couldnt find it proper ( why mentioning this? well i phoned them and wrote them recorded letter as well about the situation and that I am requesting the money back as the laptop wasnt fit for its purpose - as advised by trading standards- and yet nobody has got back to me as well, at least they could phone or email me with information we contacted asus blah blah but nothing. So asked for the copy of invoice, he wrote me back, so I gave him my other details and also explained him if he could please check what is happening as I didnt get any answer of them. He wrote me back that they are checking it with asus and they need their confirmation that its beyond economical repair and that they will issue the credit - now asus will say that they were offering me some 60 percent of their price which was just kind of joke and anyway I am entilted to the full refund, even the man on the trading standards said, it was just their try to see how much i can accept but they should give me full refund)
There is maybe one point where everybody should probably go as well although I assume that most of us bought the laptop via interntet but anyway, get in touch back to the seller you bought it from as they hold joined responsibility together with the manufacturer.
Also one brighter point probably for some is if you paid by credit card, you might be able to claim the money back from the credit card company ( thats what i was told )
any suggestions or information, please write

 

Level 2 support is the department taking care of customers when Level 1, the incompetents, cannot help you. After a month of being lied to by L1 I insisted I talk to L2. Every time I called I refused to talk to L1 people. Eventually the patched me through to a guy Hervin in L2 ASUS NL and he shipped my replacement in 9 hours. He did in 9 hours what the L1 geezas should have done in a week.

 

wow just wondering why the customer has to go through the painfull pilgrim process of L1, why it cant be sorted already there this way,
do you think they can sort out refunds as well, as I already bought a replacement laptop - i just couldnt wait anyore, was already behind and every day was just a pain ?

 

Hello tinka


pay attention to what i wrote in previous posts! those answers that your looking for are THERE!!!

and yeah tinka no offense but ask someone to help you with your eng.

have a nice one.

regards

 

quote from Mr T: ( I pitty the fool!! Arrrrgghh)


you paid 200$ and we have paid 2000$ now tell me the difference? if you cant see that asus only sell EEEEEEEEEEEpityC.

 

I'm in the USA. ASUS really values their customers here in the US. They replaced it for free!

 

I did pay attention to your previous post but sorry I can only suggest that you went to court , thats why I asked you straight, clear question.

no offence,about my emglish nobody is perfect

just thinking wasnt it you who wrote here this is the forum about the asus service and not I am so COOL site?
when people are asking you nicely, why you just cant give simple answer but making a fuss about it ( probably 1 year of fighting with asus left some traces as it reminds me a lot on their tactic of communication lol-no offence)

 

I know how frustrating it is. I've been there and I can tell you I will be back there. Try and get in touch with an influential person. Maybe then can help you. Asus is one of those brands where the package is very attractive. When it works, it works...but when I breaks, nobody can fix it.

 

yeah I agree with it 100% "nice on paper only and on looks",but when it breaks ..."They dont want to know you "

 

You imagine the shock I had because I've been using their motherboards for years. I never had problems with their mobos. I saw lovely reviews about the U6 and I bought it. Big mistake .

 

I surely can... they do have ok motherboards but I wouldnt concentrate on them if I was to be making a "game-workhorse"

well from my experience they have price-quality boards, and I had 2 of them one burned after 2 years (no warranty as it was out of it), and another is OK but it has common Audio HD audio problem (no sound or cant record audio),and also it has Vista compatibility issues.

while my Lenovo laptop (asuxs replacement) has no probs whatsoever, and strangely Vista works very well on it though It reduced 6H battery mark to 4-5H but I dont miss XP anymore. ( I have older PC as spare where Iv got XP installed just in case)

My personal opinion is that we all should stick with company's that were on there in the beginning of all this.

After reading posts from other people on here I have decided to advise all my friends NOT to Buy anymore of this ASUS kits http://www.wagnerur.hu/computer_internet/asus_repair_kit.jpg

and after my 1year long ordeal I think the same about most of their laptops.

note: I have repaired more than 100 latops from all sorts of makers and my opinion is based on experience and experience of other experienced people.

 

I will never buy Asus again. That is for sure. What kind of management accepts a dented image like this? Honestly, the complaints we make and there is no improvement. I am happy for the person with the eepc and the fast service. However, we spent thousands of dollars and we don't get proper support .

 

Hey guys,

The GPU on my G1S seems to have finally given out due to the consistent overheating. I'm still covered under warranty but I'm afraid to send it the the UK service center with so many disturbing user reports about the service being unreliable and often taking up to a month to complete repairs.

I am going to Singapore in a month or so and I was wondering if I should just wait and get my notebook fixed there.

 

I guess waiting for Singapore is a better option...

(offtopic) that's weird. People usually report better battery life in XP due to better power management. Are you sure CPU, GPU are all downclocking properly when not loaded, and that you use the same devices (wireless bluetooth etc.) as in XP?

 

hey tyrell, i was hoping to purchase a G71 from laptopsdirect. What do you reckon? would recommend the asus? i am also looking at a MSI GT725. any thoughts would be most helpful.

I would be glad if you would share your experiences with asus laptops , in particular.

my opinion is that asus now probably makes good enough laptops but admittedly, i have never owned one so I value your opinions on them.

 

Have you read through the thread? If not, I strongly recommend it...

Bottom line, if in UK, think very carefully before buying an ASUS laptop.

 

Asus laptops are nice and lovely. Once they break, Asus NL and Asus UK make you want to kill yourself with all that incompetence. Buy Asus if you are in the US. If you are in Europe, stay away from Asus like you would stay away from a 100000V electric cable .

 

i see... i will consider it carefully before i get one. thanks a lot guys!

oh wait, if not the G71, any suggestions? I want a laptop with as close specs as possible.

 

Not sure if you were already suggested to do this, have you considered filling in the FAQ and posting in the "What Notebook Should I Buy" forum?

 

Is there any news on the letter sent or being sent by mata tinka to the consumer rights watchdog in the UK? Any kind of replies at all?

 

Well I now have my V1Sn back, and I have to say I'm pretty pleased with it.

Overall it's basically identical to the V1S. However the use of a 5400rpm disk instead of the old 4200rpm one gives a noticable boost in performance.

In addition the graphics card is definitely faster - 3DMark 05 gives a score of just over 7200, and 3DMark 06 is over 3500. I can't recall what the old one did in 05, but I think it was only about 3000-3200 or so in 06.

I think it's HDMI 1.3 too, but I have yet to check that.

 

Glad to hear you've got it back, but after 2 months???? man, the wait must have sucked! would you stil recommend the asus models after all that you've been through? would you buy one after your current one?

 

Asus like to keep their customers waiting....It is part of the game . Buy Asus and you also get free waiting time . 2 for 1 .

 

This is MY opinion only.

I wouldn't recommend buying from ASUS its like: I'll buy Lotus instead of Ferrari it seems to look alike? , my GF will never notice the difference !

Answering the question of the guy who was mentioning MSI (god forbid) MSI iS sister brother or relative of Long departed from this world company used to be called TINY (maybe in UK only) they used to have laptops (“no brand” laptops re branded to be Tiny) engineering quality was lower than Dell cheapest builds.

all in all my conclusion after all these years is that there are 3 types out there. (things change rapidly due to a price drop for this sort of technology but concept remains true)

cheapee:

usual price-365$=365days of use so= 1$ per day? (it never lasts more than a year)


(asus, tinys, acers, bliss and so on (low quality builds) some HPs fit in there very well ,and some really cheap dell's for 1 year use max.

things start to go wrong with these. (many things so I’m not going to list them all here) this stuff is for those who want it all for cheap!

What have pissed me off is that I thought I am buying good stuff when I have paid 2000$ for ASUS laptop.

For the same amount I would Get high class laptop if I would buy it from Panasonic Sony Or IBM-currently Lenovo.


middle class:

you pay TWICE for same spec but the built quality is thought through and most probably it will outlast your cheapie by few years.

(you wont have to worry about nothing but reinstalling the software during its life time)

now High class: (the best built quality will not have latest hardware!!!)
what it will posses is its reliability! tested hardware! Will last you 3 years!

Again 365$ x 3 = 1095$ 3$ per day ,but 3 years? =1$ per day

Good brands from the top of my head ,IBM ,DELL(latitudes, or corporate models) PANASONIC (SONY business class) (HP corporate models) and some other brands
Such as Toshibas and rare kinds from Japanese makers.

Small explanation*

1\ We all want to eat? The laptop makers are ever growing hungry beasts!

2\ Do you Like a take-away or the restaurant food?

3\ you pay for what you get…

4\ But you get pissed when you have an upset stomach!

5\ So what you do then? Yes never go to that restaurant again, not only
But You choose more carefully where you will go next time aswell.
And you complain and get refunded!

P.S. please Don’t hate me for my lame examples .

 

Short answer as they say is : Vista eats more!

But in my opinion people who tested it against XP did make a huge mistake and didn’t take into account the “software settlement time period” in which Vista adjusts to your hardware lays out files and settings defrags and so on.

I have Tested my X60S with both and what I have got is that Vista still eats one hour extra from the battery no matter what you do and no matter how you adjust your speeds on GPU CPU or Bus , though it controls these much better than XP and again in my opinion and with particular model that I have (x60s)

I have noticed that once it is settled down

It works better than XP les freezups and again less restarts so less loadups which again drain more battery power then just dormant state.

XP 6-7 hours

Vista 4.5-5.3 hours

When loads vista eats and says you have 4H battery life
When loads Xp says you have 5.20 hours left.

Stable full power vista: 3 H
Stable Full power XP 4:50

Right now my laptop in max CPU MAX MEM BUS SPEED no management
MAX brightness ,

Shows: 2.35 H
91%battery remaining

8 usb devices + wi fi broadband +simple wi-fi on

 

do you have any factual information that ASUS laptops don't last longer than a year?

My dads acer has lasted for a year and a half and is still working fine. You said it doesnt last longer than a year.

I think your reasoning is a bit off. If these laptops were crap Cnet and other review websites wouldn't be giving them, at the very least, decent reviews.

I just bought an Asus g50vt-a1 and I plan not to be getting another computer for 2-3 years.

you also said Toshiba is a high quality build that will last for a while. While in some cases this is true, from my experiences and from many people's I know experiences I have seen that Toshiba can be cheap and problems start to appear with them as soon as 6 months after purchase.

I wouldn't recommend buying Asus in the UK after hearing experiences though. luckily i live in the US haha

Vista looks nicer

 

my experiences have been no longer than 1 week.

 

can you explain more detailed please like, "I dropped it a week after buying it" or something lol. And If the laptop did malfunction, Asus after a week they would give you a new one or refund it.

EDIT: you are talking about Asus ot Toshiba?

 

After how long? My laptop was 2 days old when it broke and I did not drop it. The solution will come only after you grow some gray hair.

 

Rofl think I would let that fly if my 1,700 dollar asus laptop broke after 2 days out of the box? NO, I would call asus and complain. does it have to do with "Grow some hair" stfu

 

What are you on about?

 

What is this post supposed to mean?

 

It means that they no matter how old the laptop they drag you thru crap. It is they way of doing things. I almost sued them for lying to me more than a month. Their best line?

 

well, my acer is still with me after four years but i wish to change it now. and darth is right abt toshiba, the qosmio X300 or 305 has the worst build quality i have tested, keyboard flex is awful...

i dont think asus is bad, just the service in the uk is crap.

 

Im sry I misunderstood you before. Ever get it back?

I second this.

 

so its a risk for someone, say me, to buy an asus in the uk...but we sall see how it goes. i am really anticipating the arrival of the MST GT 725 on UK shores

 

Gl mines waiting in my parents closet

 

Yes. A replacement after 1 month and 2 weeks of being lied too and jerked around. The card reader broke after a few days. I did not bother sending it back for such a small thing. I am afraid I won't get my laptop back in less than a month. When it will break properly I will send it.

Another good offer from Asus? Check this out..

Asus NL support level 1. Incompetents and jerks.

Asus NL support level 2 fixed my issue in less than 8 hours. My laptop was on the doorstep, priority one with TNT.

 

Get it done LOL. Hopefully I don't have to deal with these jerks but if I do I'll be sure to not let up until I get what I want.

 

Dear DUdE ^^

I said there are 3 types 1st class (not for you) second and third. your dad is your dad, my dad has Ibm I bought it for him

toshiba Cheapie is same bult quality as any other cheapie.

so read be4 you type I am not PHD in english so I am sorry I cant explain better at the moment.

asus is crap thats again MY OPINION ONLY it seems we have more democracy in UK the you yanks.

 

your dealing with a puberty issue here

 

Hmmm what is that supposed to mean? I wouldn't like Asus either if I was in the uk.

 

so you contacted L2 support and still got your laptop back after 6 weeks? man, that sucks.

could anyone that has had a god experience with ASUS UK's customer service please speak out? It would be great to hear both sides of the story. Thanks!

 

To be honest, probably not.

It's so poisoned me against the Asus name that I will find it difficult to recommend their motherboards or graphics cards in the future, despite years of good service from a multitude of them. I will certainly never recommend an Asus notebook to anyone again, and will instead refer them to Lenovo for business machines (the primary role of my unit).

While I feel the individuals I've dealt with at Asus have done all they personally can, the support and RMA process as a whole has been so painful that it IMO seriously damages the whole Asus brand in the UK. That is the responsibility of Asus the company, not the individuals I have spoken to.

 

With L2 I got in in 8 hours. Also due to the fact I created a conference with my lawyer and him.

 

I will never in my life buy Asus again nor will I recommend. I used to be a big fan loved their mobos and their products. I've never stumbled across their customer service since 2002. I dropped Gigabyte for Asus in the mobo department then.

The irony is that I read tons of reviews about the U6. All of them where exemplary. NBR also advised me to get it. I bought it from excaliber and I cannot fault them. I recall, speaking to someone from excaliber, that if my problem will not be solved by L2 they will contact Asus US and arrange for a replacement.

My problem is not with the laptop. Products fail, it is in their nature. Moreover, this u6 is very slim and for what it has inside I am sure compromises have been made. What made me go nuts was the eternal phrase " Waiting for new motherboard, it should not take more than a week". After 1 month and 2 weeks, constant calls my invoices were spicy, the guy tells me that the mobo will never be shipped to NL. He also said that my laptop is unique in Europe and Asus does not ship this model here. When I showed him that tons of shops in NL have it he said they do not deal with sellers.

When my U6 breaks and TNT will pick it up, I will give them a week and then go to L2 directly. If, however, I get a refurbished unit, or bad replacement, mine is BRAND NEW after all this time,no scratches, nothing I will sue their bottom and put them in the paper.

I will also post all my convos with Patrick Wesseling and logs with ASUS NL on every Asus board out there.