G50v-A1, Random freeze and keyboard issue

Yeah, I've read that and considered doing just that. However, I have a hard time justifying keeping this laptop when ASUS cannot provide us with a solution that will let us keep the functionality of the hardware that we purchased.

Though I'll grant you that the loss is relatively minimal from what I've read.. and I also know that I could us an external mouse and disable the touchpad. I just refuse to accept that after spending $1,000+ that such a problem can remain after more folks than myself have suffered with this. I may see about replacing this G50V with the G50Vt (since I bought mine at Best Buy with my "Silver" Reward Zone account)..

 

I have tried everything on here to fix the random 2-3 sec freeze, and it still is happening, I am so frustrated that I payed almost 2 grand for this stupid laptop and I am having this problem. Does anyone have any updates on this problem? I updated bios 207 and all the updated atk drivers as well. Is there anything else I can do. Please help.

 

update bios again to 209...they are out. New BIOS fixed my Direct Console, well sorta.

 

What exactly did it fix with direct console?

 

I was going to ask the same but didnt want to bump the thread as is off topic to it.

Anyway I know that Bios 208 did something with DC also and said it wants the newest DC which is 2.0.6...

Here are the 208 notes:

"Update ExpressGate firmware to 0.8.8.6 to solve the abnormal issue on RAID system. The ExpressGate application should be updated to 0.8.8.6 also.
Update code to support G50Vt-2D project for DirectConsole application (No sidebar light on A-Part). The DirectConsole application should be updated to newest version also."

209 notes are even worse/more generic... Wish they gave a few more details on things than just saying fixed cpu max speed... Would be nice to know what 208 really did also.. Oh well.

Let us know though what it fixed for you Audie

 

where can you find bios 209 to download?

i am having the 2-3 second lag freeze up when playing left 4 dead mostly and tf2, and would like to try the new bios to see if it fixes anything

 

^^ On the very next thread actually... http://forum.notebookreview.com/showthread.php?p=4196734#post4196734

Just to confirm, did you remove the Synaptics touchpad drivers and try running with the default Windows touchpad drivers?

 

From my experience, the 2 second freeze only happens with overclocked cpu and touchpad turned on. If you turn off the touchpad all should be fine.

Does the keyboard lag affect people when playing games? So when you are playing an FPS and using the WASD keys, do you find you don't move sometimes. I've never had a problem and have never heard anyone experiencing this.

 

Hi jasper, I disabled the touchpad by slighty tapping(for about a second) the touchpad symbol with blue light beside the power button but still im having this 2sec. freeze even if im just browsing the internet, playing music or watching videos. Is the new bios 209 can fix this issue?

 

Even if the touchpad is disabled using the hotkey, the touchpad executable files are still running. What you need to do is completely remove the Synaptics drivers and run with the Windows drivers. You will lose some functionality, but you'll have no more lagging, hopefully.

 

where do you get the windows drivers?

 

Just to confirm, did you remove the Synaptics touchpad drivers and try running with the default Windows touchpad drivers?[/QUOTE]
No I haven't tried using the windows touchpad drivers. I called asus and they told me to update the nvidia drivers from their site. There is a new one that I did not have. I wasn't convinced this was going to fix the problem , but I haven't had any lag issues... yet. I'm still not 100% convinced. If it happens again I am going to try the windows touchpad drivers. Thanks for the info. Very helpful people on here.

 

Before installing the new BIOS my direct console wouldn't work at all. Like many others a Windows update corrupted my Direct Console file and rendered the whole thing useless. After installation at least the touch pad now works. I am assuming I will have to download Direct Console again but I can't at the moment because my computer won't let me remove the program. I keep getting an error message. Any ideas?

So, in all the BIOS just gave me the touch pad back...no luck with the Direct Console program yet.
I haven't tried gaming so I am not sure if it fixed my keyboard issue while playing COD4.

 

i downloaded the 209 bios, however when i tried flashing the bios hitting f4 while its was posting, states that the bios rom could not be read?

any ideas for this?

 

well i got it flashed, just installed win flash from the cd that came with the g50v, and used that...

not my perfered method, but looks like other people had the same issues when trying to flash to it...

so if your having problems flashing, try out win flash as a last resort.


ill let you know if it fixes the 2-3 lag hang time while playing left 4 dead....

 

U guys are still having lag lol... has anyone tried my script from a few months ago... fixed the problem for me

http://forum.notebookreview.com/showpost.php?p=3923293&postcount=55

 

Windows will have them. You just need to remove the synaptics ones and let Windows install its own automatically.

In that case, you did not try "all the solutions that were posted around here", as you mentioned in an earlier post (if it wasn't you I apologize, I haven't re-read the earlier post this morning so I may confuse threads/people).

Lag issue is caused by touchpad drivers. That is a pretty well known fact around here. Changing GPU drivers won't help.


For all with lag problem:
Definitely you can use the script Allurgroceries mentions, but you may need to tune the delays in there. The simple solution is to remove the touchpad driver.

 

I removed the sypnatics driver, but the lag is still there unless i off the internal touching pad.

 

Actually I tried removing the touchpad completely and I was still getting lag, So maybe I have a different problem then u guys. Believe it or not since I updated the graphics driver, there has been no lag issues. I'm not saying your wrong allurgroceries, I'm just stating facts.

 

i thought the issue was fixed in the newest bios? i just started having the problem, i saw your script, but also a post about bios 209

i can try your script out if i am still having issues

 

the new bios doesnt fix the lag issue

 

well i guess i am trying out that script then

 

With new BIOS you still need to download and reinstall ATKhotkey and ATKOSD2:

ATKOSD2:
http://dlsvr03.asus.com/pub/ASUS/nb/Apps/ATKOSD2/ATKOSD2_080912.zip

ATKHotkey:
http://dlsvr03.asus.com/pub/ASUS/nb/Apps/ATK_Hotkey__080912.zip

Also for those who is having Direct Console that's because ATK drivers is corrupted, uninstall and reinstall ATK driver will fix it.

 

Yeah, it seemed to be. But even before that my script fixed the issues for me and some others, so if you still have lag, and it's from the touchpad, it's worth a shot. Good luck!

edit: Also Ken's point is right on -- you need to update the hotkey driver with the bios. ATK OSD2 I never use because it interferes with games, that's your own call. But if you have it installed now, you should update it with your bios or completely remove ATKOSD2.

 

If i have 209 installed, is it necessary for me to remove the ATKOSD2?

 

I've done everything on here and I still get minor hangs/freezes. It's not as bad as before, and when it happens its very short, but still annoying either way. I think this laptop is just a POS. Bottom line. I am never buying an Asus again.

 

You either need to upgrade or remove it. I was saying that I removed it because it interferes with games. But don't leave it at the old version - do something.

 

Did ya try my script? No luck?

 

Ok, I might be a bit of a noob. The way I thought is that I could just manually change the priority of the synaptics drivers to low and that would fix the problem. I was under the impression that your script was just so that you would not have to do it manually each time you boot into windows. Am I wrong? Bottom line for me is I put the synaptics drivers to low and I still get the freezing issue. Guess I am stuck with this stupid problem and this stupid laptop.

Edit - Is there any chance that it could possibly be a hardware problem? Every time it happens I can hear a loud sound coming from inside the computer, it sounds like the hard drive. Also, I do not remember having this problem in the first few weeks of owning this computer. It worked fine, then started happening about a month after I got it. I am just wondering if maybe my problem is unique. I know it sounds silly but I am really desperate at this point. I called asus again , they told me to do a full system restore, since I dont have a whole lot to back up on this computer I am going to do it. Then they told me if it still happens send it to them because it might be a hardware problem. I just want my 2000$ notebook to work properly , is that so much to ask?

 

the links you have posted are not working

 

Nah, you're spot on, your problem lies elsewhere then. It's probably not the common problem some of us have been experiencing here. I know there are some threads about CPU consumption causing hangups in general (not specific to synaptics), have you tried monitoring your CPU usage over the course of however long a period it takes for a hang?

 

Friggin crap happens all the time!

Try this server instead:

http://dlsvr02.asus.com/pub/ASUS/nb/Apps/ATK_Hotkey__080912.zip

http://dlsvr02.asus.com/pub/ASUS/nb/Apps/ATKOSD2/ATKOSD2_080912.zip

 

What kind of sound? There is an issue with the hard disks parking too often, is it that kind of sound, like a tick/tack sound? Or is it a fan sound or what? It definitely sounds like it could be hardware if those sounds are syncing up with your lockups.

edit: I forgot to mention that if you do think it's the hard disks, try turning off SMART in the bios. That stopped the frequency of the heads parking for me, which caused some very minor hangs for me, although nowhere near the duration of what the synaptics pad was doing.

 

Ok, the sound is definitely a tick tacky sound like you mentioned. Just to confirm the hangs that I am getting now are minor and short, not like before when it would be 2-3 seconds long. Also I looked in the bios but couldn't find this smart setting you are talking about. Thanks for your input Allurgroceries.

 

Ah, sorry. When I went back into the BIOS to find the location to tell you, I realize there is another option which I turned off too, called HDD Free Fall Protection.

At startup, hit F2 obviously to get into the BIOS Setup utility. From the main menu, go to the advanced tab, then to IDE configuration. Disable HDD Free Fall Protection first. Then go to your hard disk(s), by hitting enter on AHCI Port0 and/or AHCI Port4. S.M.A.R.T. is under there, disable it on all disks. Then hit F10 to save and reboot. I hope that solves your problem, it definitely made the heads park less for me.

 

Gah, I just did the smart thing. Everything was working fine then I just got a 3 sec long hang while watching a movie. I guess all I can do at this point is send it into Asus and see if they can fix it or at least figure out if it is a hardware problem. Man this is frustrating. Thanks for your help.

 

i have g50-a2 and still have the problem
got the script but it seems i have less freez but still some eventually
earlier got a huge one in game
the screen got black for a few seconds
when i alt tab it was saying that the opengl had a critical error and had to be shutdown
do i guess a graphic card problem ?

 

This is really sad that asus allows this to happen. They have lost me as a customer and I know a few people that were thinking about buying the G50v, and I told them not to, so they have already lost business.

 

Do you have UAC (user account control) enabled?

 

Question- Has anyone with this problem tried doing a full system restore?

 

i have done a full system restore and the problem is still there, however nothing happened with that script that was posted on these forums, as well as running the new 209 bios

Juggles1980 have you tried the script, the new bios, and possibly just using the windows driver for your touchpad? asus wouldn't be the first company to have software issues, to be honest this is one of the best computers i owned, to turn them down for a simple thing as this, and especially when there is a fix...why so angry

 

no i disable it a few days after i got the laptop
coudnt stand it
no i think my gpu had an error or something

 

I dont believe there is a fix for it. I see people posting saying the script helps but the hangs eventually come back. I have tried everything, its still happening. No one can help me, I am going to send my comp in to asus.

 

I'm sorry to hear all that bad news. I haven't had a problem with my G50V for months. Ever since bios 207 and the new atk hotkey driver I've been fine. If the new bios and atk driver didn't do it for you, even after a fresh install of windows, maybe it is a hardware problem. That sucks ... best of luck

edit: one last shot lol... make sure symantec is uninstalled, but I assume anyone in their right mind does that immediately... you can also try selective startup with msconfig if you want to weed out startup items that may be causing hangups. beyond that I've blown all my ideas for ya... sorry

edit edit: btw what drove me to make my script originally was RAGE!!! so I feel you... it sucks to quote someone else in this forum to have to duct tape your brand new ferrari

 

ALLurgroceries, I have one last question for you. Is it normal for the HD light to constantly be flashing, it's like my HD's are constantly in use. I can just be sitting at desktop, and the HD's just keep reading, they actually never stop reading while the computer is on. It seems weird to me, it would be nice to finally come to the conclusion that it is a hardware problem. Again thanks for your input.

Edit - Also going back to earlier posts, I still get that tic tack sound coming from inside the lap top, definitely a different sound then the HD's reading. I'm pretty sure its not the fan either, I can tell when the internal fan kicks in. Has anyone ever heard a sound like this before?

 

If you're on Vista, there are a couple of considerations... the first and most obvious is antivirus like symantec, but I already mentioned that and it's terribly obvious. The second is that the Indexing Service is usually enabled and that will run in the background accessing your hard disk. Disabling indexing altogether is an option, or you can just remove all the locations that are being indexed except for stuff like my documents that is actually useful. If you've got your indexing service under control, you can try a utility like sysinternals File Monitor to see what is using your disk so much. As I said you can sort of weed out startup programs with msconfig in selective startup but it can take a long time and many reboots to get to the root of it. There are a variety of tools you can use (like file monitor from sysinternals, now owned by microsoft) to see what is eating your disk time... that will definitely hang you up and steal interrupts/cpu time in the middle of multimedia and games.

Also on your last question, yeah, when the disks are in use they do tick like crazy. Even worse if you've got em in RAID 0 like I do... the point tho, is that they shouldn't be accessed all the time when you're idling or doing something that shouldn't be reading tons of data. I was asking before about the sound because there is more of a CLACK sound when the heads are parked from the SMART and disk drop protection enabled.

 

another issue with vista and hard drive issues is also that its scheduled to defrag randomly at times...make sure you delete the event timer for it to defrag on its own.

 

also could be your paging file??? my hard drives i hardly ever hear, even when i am downloading large files 4gigs and over and they are running for hours at a time

 

Sorry, I don't know what paging file is. I'm kind of a noob.

 

I don't think it's your paging file... you'd need to have your ram filled up pretty well for that to start happening. But I forgot to mention the scheduled defrag, that is a good point.

edit: the paging file is a file on your hard disk that acts as a spillover for memory when your RAM gets nearly full. It gets used a bit normally for all kinds of stuff, even more so in vista, but in general it doesn't start to be a bottleneck until your RAM gets mostly filled