THE Vista Express Upgrade Thread

I mentioned in my earlier post that it is from my friend who got Vista Ultimate.

I also signed up for 64bit, but then they cancelled it for no apparent reasons. "Your COA has been determined to be incompatible with the 64bit Edition of Windows Vista". Since i got my x86 business with the legit key, im going to try out using his full version to clean install, then upgrade to see if it works.

 

I've been on order received for at least a month now. Just 1.5 weeks ago, I asked them about the deadline and heres what I got int he email:

and of course this too:

I'm starting to think that if they don't update my status to order shipped or order approved by May1st then i'm gonna get screwed over when I don't get my copy.

 

I suggest ringing them up instead

 

I'm with you. My order was validated near the end of February and I haven't gotten a damn thing from them.

I have sent 2 emails after the 8 weeks was up and before today and got the same canned "Dear Customer" answer blueflamedazn quoted above.

I will be really surprised if I ever see that copy of Vista.

 

don't give up hope.. after receiving an email the other day saying my order was canceled (!) because "not all the data you submitted was captured and we need you to re-enter your information if you would still like to place an order" - I couldn't believe it - I have been waiting for about 2 months.

Well, about two days after I called them to find out what the problem was (they weren't sure and I was told they would contact me shortly) I checked my status and my order was SHIPPED! I should receive it, according to the information given regarding my carrier, by the end of this week or the beginning of next week. I was already at Order Approved.

made my day

 

what nubmer did you push on the 800 line? 1,2,3 or 5?

 

I can't exactly remember, but I think I pressed 5 and then 8 to speak with someone directly. Hope that helps

 

I had almost given up... But today my Vista upgrade arrived!

It consists of something that looks like a home-burned DVD by Asus containing Windows Vista (Business, 32bit), one Asus "Drivers, BIOS and Utilities for Windows Vista" CD and one booklet entitled "Windows Vista Upgrade - Installation Guide".

The upgrade manual states that i need to have the original XP system installed, then uninstall all applications and drivers (pretty much all anyway), and then choose upgrade alternative from the Vista installation.

Is'nt there a way to do a clean install instead, using only the Vista DVD? Anyone recieved their copy of Vista upgrade and have tried this?

Cheers //Patrik

BTW: My upgrade was delivered from Moduslink in the Netherlands, to me here in Sweden. It have had the status "shipped" for many many weeks now!!! Just so you know

 

Patrik,

Which ASUS do you own? I'm just curious because someone else discovered the delay in receiving the upgrade is based on Asus' ability to compile an upgrade disk for each specific system. If you've got an A8Js thats good news for me!

JWB

 

Good news then JWB, it's an Asus A8Js! Sorry that I neglected to mention this before

It's an A8Js-4S009P and I think this is the "standard" Swedish version of the A8Js (with BT and all ).

I will reply here with updates on how this upgrade goes, and if I have to upgrade or if I can do a clean install. Vista is working fine on these laptops, I have been using it since november last year.

Cheerio! //Patrik

 

I sent them an email last night asking where the *&%@ my copy of Vista is at, and here's their response:

No-talent a$$ clowns!!!!

 

Well, it's been 6 weeks since the proof of purchase email and I'm still stuck at order approved. I'm starting to get annoyed. I haaaaate Media Center but I know as soon as I install XP Pro the damn Vista upgrade will ship and I'll have to format all over again.

 

i been waiting two months for them to my status to shipped. i sent an email asking what was the real status and why it was taking so long and this is what was replied back...

Dear Customer,

Thank you for submitting your order to upgrade your MicrosoftR product.

No worries, your order is ready for shipment and we are now waiting for your retailer to give us the thumbs up to send out your order, perhaps in 1-2 weeks.

Your validation is now complete and we will be processing your order. You should receive an email confirmation when your order is shipped.



needless to say i'm not holding my breath

 

I sent in my order 4 MONTHS AGO....The status was in "Order Received"...for like 3 months, I sent an email asking what that meant, and they said it meant that it has been sent to the shipping company...4 MONTHS AGO!!

So whats my problem? I check today and ORDER CANCELED!!!!! WTF?

Heres the e-mail

Order Status : Order is cancelled
<.<

 

so its been "order is approved" for the past month. Whats going on? What should i do?

 

Option 1: email them and get a vague promises of status change and then wait
Option 2: complain about it in here like everybody else to relieve your stress and then wait
Option 3: try to figure out why they term this as "express" when it's anything but that. while doing that just wait

my status has been "order is approved" for two months. when i get a status change ill let you know and then you probably only have to wait another month... ha!

 

Option 4 : Send a lawyer's letter to moduslink and microsoft
Option 5 : Do the upgrade, Pirate's way. You know what i mean
Option 6 : Don't waste any of your time with them. Stick with XP forever/ Buy a full retail and yawn over it.

i have recieved my order after numerous emails and POP send-ins.

 

3lueMage: Did you order the 64 bit edition? If so, that is why your order has been canceled. From what I've read EVERYBODY, including me, had their order canceled if they selected the 64 bit addition. I resubmitted my order for the 32 bit and am waiting for shipment which I hope to get by December!

 

I also had my order canceled.
1st they came with that excuse, wrong version; i proved i had made the right choice, 32 bit, so they sent me another email with a new excuse; they didn't receive my money. I sent them the confirmation of my bank, but after this they stopped answering...
Wouldn't be easier to do like msdn or autodesk?
Just a simple registration and you're ready to download...

 

Except for those that still use dial-up!!! I am going to end up buying the retail version of 64 bit Ultimate, but that won't be for a while. I still would appreciate to recieve that which was promised to us though.

 

I'm still on 64 bit, called them twice and they confirm my order is correct

 

Interesting. Don't be surprised if it gets canceled though. When I went to resubmit my claim, the 64bit option was no longer available.

 

I ordered 32-bit, I dont need 64bit =P

and they cant come up with the excuse "We didnt receive your money" for me, because its home premium and its free, and the statement said you pay the $10 shipping after it's delivered.

 

Hello again all;

Sorry to hear that you are having so much trouble with your upgrades. But I agree that this Upgrade Program is anything but Express .

Just a heads up on the 64 bit version - when I sat there, making my choice on the Vista upgrade for my A8Js, this is exactly what I had a gut feeling would happen. 64bit Vista = smells trouble and/or delays. So, I bit the bullet and ordered the 32bit version think "well, 64bit computing and widespread software availability won't be seriously here for another 5 years". Lets see if I'm right about that.

It so happens that a friend of mine ordered a notebook the same day I did, an HP NX9420. He also ordered the Vista upgrade (Home, with much expensier handling and shipping fees than from Asus ). Now, his computer shipped with Windows XP Home (strange, isn't that more or less a business computer?) but the "lowest" edition of Vista he could select was Home Premium. He just got a reply that his order had been cancelled because the correct upgrade for him was Home Basic. But that was not selectable! lol

So it seems that not only Asus have trouble with this upgrade program.

Anyway, as promised I just wanted to report on how my "upgrade" went! As I had hoped, there was no trouble in booting from the upgrade DVD and doing a clean install. It installed quickly and activated itself beautifully. All my old software works perfectly and all drivers needed are on the Vista Drivers CD from Asus. Phew! I did not look forward to upgrading a tired old XP installation for half a day. But I guess it's a nice feature for you who have an existing installation of XP that you don't want to reformat.

Cheers folks //Patrik

 

I used my friend's x64 Ultimate disk, did a clean install on my primary partion, stuck in the product key....guess what? It activated too! So much for "Upgrades". (P.S I was super-busy for this whole week due to studies...so had to drag till today. sorry everyone.)

 

My order has finally shipped! I'm in Canada, and there have been rumours that Canadians are getting charged an extra $20+ on delivery. If I do get charged extra, I'll be sending a nasty email off to Moduslink for not letting me know there would be additional costs, and ask why they didn't just avoid them in the first place (load a bunch of orders in a truck, drive it across the border, and drop them in a mailbox ). My order is coming from Raleigh, NC, and I expect it to get here sometime next week. I'll post on here to let any Canadians here know what happens with the extra costs. BTW, my OEM is Acer.

 

Thanks for the update epatnor. Encouraging to hear that the clean install worked out smoothly and that you did not encounter any driver issues.

I would be very interested in hearing again from you, lest69. I'm in Canada too. However, I seem to still be tied up in the 64-bit fiasco...

 

So you've got Business 64-bit running from your friends DVD or Ultimate 64-bit, using the 32-bit key you got with the upgrade?

 

Not to answer your question for System64, but I installed Vista Business 64-bit using a "32-Bit" key purchased at Costco. I don't believe the keys are 32 or 64 bit specific, but rather version i.e. Home, Home Premium, Business, Ultimate etc. specific.

JWB

 

The KEY is the key to unlock the versions regardless of which version (32bit or 64 bit).

I.e if i get a key say (BDSBS-A3234-AFJDN-FEDIJ-EF211) (this is a fake key) together with 32bit Vista Home Premium. Somehow i'm lazy to call microsoft and say "hey people ship me x64 for $10". So i snuck around my friend's CD/DVD collection and saw his x64/x86 Vista Ultimate, borrowed the x64 disc, isntalled it, inserted the key and it tells me it can install Home Premium (x64) based on the key, and it activates happily.

cheers guys.

 

Thats good to hear, might upgrade for 64-bit in a few months. Just another question how many times can the key be used before you have to call up Microsoft? And is it considered 'used' if you haven't activated it online?

 

My order finally shipped about 1-2 weeks ago and according to the UPS tracking, it should be here today. BTW im also in Canada and i'll let u guys know if i get charged the extra $20+.

UPDATE: I did not get charged the extra $20.

 

Which laptop model do you have? My order has been stuck on order approved for a very long time and everytime I email them about it they just mail back with a generic messaging saying it will be shipped soon. I own a W3J in Canada.

 

same here dude, my order has been stuck at order approved for the longest time. I even called them and the guy said everything was fine that it will be shipped soon, wait another 2 or 3 weeks.

 

damn my order is cancelled!! what should i do? email them again and resubmit?

 

I don't think it is possible to resubmit as the deadline is over by two months. But get in touch with moduslink and see if they can grant you an exception of sorts.

 

I just called them and they do it for me over the phone, the reason they cancelled my order is due to credit card authorization WTF!
I wonder if it is safe to give them my credit card information over the phone? Anyway i gave them already... so now i got new order number and the order status is POP/COA validated
and guess what? they never mention about 64bit!! lol
sigh
have to wait again sigh!!

 

I originally submitted an order from my OEM Media Center, and just recieved an OEM Vista Home Premium Upgrade.

 

Mine just arrived. BTW, for you other Canadians, I didn't get charged extra.

 

Thread unstickied and added to FAQ. However, discussion is still encouraged!

 

Thanks to those in Canada who updated regarding the extra fees.

 

my status changed again, changed to Order received...still couple weeks to wait

 

So they told me to resubmit my order, I did last week. Now I try logging in to see my status I CANT! It says order/e-mail/COA doesn't exist, I checked my e-mail and everything to make sure it was all correct from the information, it was. So I e-mailed them back(Also last week), why I can't login to see my status, they tell me to use their "new" e-mail for support issues, so I e-mail it. They have not replied. It has been about 5 days, and no reply...! I can't see the status of my vista, and they wont give me a reply on status or why I can't login, and when I call I'm on hold for who knows how long, and supposedly their e-mail said you can only contact support before May 11, and yea so I guess I won't be getting a reply because they failed to reply within their own time limit? I better get vista -_-

What they did say when they said my new order has been confirmed is "We will wait on payment until shipping"

WHAT PAYMENT?
It's free! Except for shipping which says shipping will be taken after it SHIPS...haven't received an e-mail or anything since then -.-

Plus in the receipt it says this:

Payment Method: Your credit card has been authorized and will be charged when the order ships

 

I'm sure they charge you first for the shipping before they ship it. Wouldn't make much sense to ship it, then find out your cc is out of order.

 

maybe so but then whats with me not being able to check the status?!
Theres still the fact that I cant login to check my order status, and the when I e-mailed them why almost a week ago they haven't responded...when all my other support e-mails were responded within two days...this has been almost/more then a week ago,

 

I ordered in mid March and I'm still at Order Approved. This is pathetic.

 

I initially ordered in January and I had to resubmit twice because of the 64-bit fiasco... and I am currently only at COA validated. (My POP was validated for my previous two orders!) I am getting very frustrated as well...

l3lueMage: I think "We will wait on payment until shipping" means that they will not charge you until they ship it. To address Hello-'s point, I think they validate/authorize your payment/credit card beforehand, but they do not charge you until shipment.

 

Maybe some orders will arrive only at the end of june, given how moduslink is hadnling it. Super inefficent in executing a flawless plan.

 

Microsoft should be ashamed of picking a horrible fly-by-night company to handle these upgrades.

 

I am sick of their customer service, do they even READ the e-mails?
They finally replied and said we will need this info from you "COA Number, Order Number and E-mail address used in the order"

I GAVE IT TO THEM IN THE EMAIL THEY JUST REPLIED TO!