THE Vista Express Upgrade Thread

I started my order on the 23rd Feb and my order number begins with 2708XXX.

So it's only been 1month for me.

 

YIKES!
My status has changed to "Order is cancelled"!!!
I noticed somebody else is in the same situation in this thread...
Does anybody know why this would have happened?

 

Wow, that sucks ... for waiting so long and then shows your order is cancelled. Did you contact or emailed them in anyway before this status was shown?

I'm here in singapore and fortunately the process here was not long. I did not email them or contact them in anyway, i just waited. Please see below:

March 9 : submited all documents - COA validated status
March 12: POP/COA validated status
March 19: Order Received Status
March 24: Order Shipped Status. I was already given a tracking number and my card was already debited for the shipping fee.

I should receive my package by Monday, All in all the process took around 2 and half weeks. The packaged was sent from Taiwan via the Chuanghwa Post Co and my order number starts with 303xxxx. Hope everyone's orders arrive soon also.

 

Which version of vista did you order? I ordered business 64-bit. Maybe thats got something to do with it. Sorry to bug you with all these questions, i'm just a bit annoyed with moduslink right now along with practically everyone else here.

 

Yea that could be the reason because i ordered Vista Business 32bit

 

OK this guy didnt post his order number so maybe we can eliminate that as a factor?

 

If it doesn't change/get a reply in a couple of days then I'll resubmit, hopefully i'll get it by the end of April

 

EMERGENCY!

My status also changed suddenly to "Order is cancelled". Previously it was "COA validated".

I ordered the 64bit version (i hear from the forum it seems to have problem, have not checked.) ;submitted the proof of purchase with the order no.

Do i have to resubmit again? What about the credit card part?

And when is the last day to order this vista express upgrade?
edit - Order no is 2987XXX


So what happened?

 

I am considering ordering the 32bit OS in place of the 64bit OS. Really annoyed with Moduslink - Celeron M - . Anyway when the next version of Windows is released, definitely i am going for 64bit release. Wasted my precious time and money.

We'll need some advice here for those whose "Order is cancelled" for no valid reason.

 

I too ordered the 64 bit Business version. Maybe that has something to do with our orders being cancelled.

 

Well, if there was any news of MS running out of 64 bits, then i did not catch it.

:Ow: ok guys sorry maybe i'm really mad with moduslink /microsoft....so i'm logging off for the night (SGP time 11:30PM)...Yawn ......hope this is resolved somehow....me 64 bit..zzzz

edit - http://hardforum.com/showthread.php?p=1030793171 Maybe some info from this might help.

 

Awesome, Im from Sydney as well, and have it: Shipped on Wednesday 21st.

Should get it this week, considering you got yours on Saturday!

 

is everyone here from australia?? I think we need a little more representation frm Canada- woohoo!

still on order sent to back office... when will my status every change..

 

For those of you with "Order is cancelled" status:
I e-mailed [email protected] last night regarding the issue, and they replied this afternoon as follows:

Sir we apolijes for the inconvenient. but would you be willing to resubmit your info on the web page.

Dear Customer,

Thank you for your interest in the Upgrade Redemption Program.


Regards,
The Upgrade Redemption Center​

I suppose that means we have to start the entire process again!!!

 

I got the same reply. Damn... back to the end of the line I guess.

Just resubmitted my order... I'm now down to order #33xxxxx from my initial order of #17xxxxx. This sucks.

 

I hear ya... I'm bumped down from 15xxxxx to 33xxxxx

 

Arrived via AusPost


Nice brown bag...


What an anti-climax! Expected a better looking case, and CD design then that!


This Express Upgrade came too late, considering that I managed to get a Legit version from my university for FREE! (and its OEM, not upgrade as well).

Ebay, here I come!

Oh yeah...

Submitted Order: 11 Feb 2007
Validation: COA/POP Validated a few days after
Status: Order Approved around 13th - 15th March 2007 (Check my posts)
Status: Order Shipped - 21st March 2007
Status: Arrived this morning
Total Days: 43

With love from Sydney, Australia!

 

ahhhhhhhhhhhhhhhhhhhhhh!! Jealousing!!! Yours is 64bits?
i also from Australia, how come mine so slow? ahhhhhhhhhhhhh!! i'm going to crazy!!!

 

Serious....Including re mailing the reciept, retyping the credit card info etc? So it has nothing to do with the 64bit boo hoo?

 

Hey, mine is 32bit only. I only have Core Duo

 

I also got cancelled, Business 64 bits. I cant believe they give no explanation. I dont want to reorder until I understand why this has happened.
A class action lawsuit is sounding pretty good about now.

 

Heh...this whole upgrade business was a disaster seemingly for a lot of people. My order remained at "COA validated" for 3 weeks despite the fact that I emailed my POP at least three times. Now I check today and all of a sudden it's at Order Approved.

Needless to say I'm not holding my breath waiting for it.

 

I have to say that I'm in total agreement with DrewN. I think in a couple months time when Vista is more stable and have more support I will just install my free Business version of Vista that I got from msdnaa if I haven't gotten my Home Premium upgrade by then. ModusLink has jacked me up way to much, and I don't think they deserve anymore of my time.

 

I'm starting to think it has something to do with 64bit too...

 

It does seem to me like everyone who is in the "Order is cancelled" situation had ordered 64-bit. (so far, at least)
Perhaps they (Moduslink) are trying to buy some time for themselves?

It's too bad all of these problems haven't really been well-publicized... Otherwise, there isn't much to propel Moduslink or Microsoft to do something about it all, I suppose.
Personally, I feel the biggest problems have been: the misleading "Express" description for the program, lack of communication from Moduslink, and of course inefficiency.

 

Ok. 2 question before i jump reordering again.

Since my 64bit is weirdly cancelled, is it safe assume that they have removed the COA. My credit card has been refunded of the amount i paid for the shipping.

Is it ok to reorder or should i wait a couple of days to see if the status changes from order is cancelled to order approved?

And should i still stick with the 64bit order option or go with the 32 bit one?

 

Same for me

 

Is that through the "MSDN Academic Alliance" thing? Whats the deal with that, i have access to that since im doin a COMP unit this semester. Do you get to keep the copy of Vista forever or just for the time you are enrolled in IT related units?

 

Yes

Havent even bothered to read the EULA, but it states you cannot use this software for commercial purposes. It also states you must remove the software from your system once your course ends... Yeah right!

 

my ordered is canceled too!!

what gives?

i ordered 64bit vista

 

I think they don't want us having 64 bit?

 

Looks like I was correct

 

damn it...if i want to change my order is it still possible?? but i don't want to wait!

 

Well it's curious. Since when it became a wrong upgrade path? It was definitely an option. Now moduslink has gotten to my nerves.

 

My order got cancelled too, if it is the reason that you guys say (64bit option), then thats stupid. I thought the vista dvd had both versions 32 and 64 and you would just have to choose when installed. I emailed lets see what they say.

 

OK, I was approved and all of that jazz, POP validated, etc and I'll receive the dumb thing in 4-6 weeks (yeah right). What I'm confused about: What's the difference between an upgrade disc and OEM?

Are they saying I can't install Vista from a clean HDD formatting? I'll have to format, install xp, and then install the Vista upgrade on top of it? Is there a disadvantage to this that should sway me from even bothering with this so-called upgradE?

 

That is only avaliable with Vista Ultimate.

You can install Vista on a freshly formatted HDD, without inputting the CD KEY, and then do an upgrade from within Vista, inputting the CD KEY. Its better than having to upgrade inside XP.

 

Is that really true? My understanding when I purchased my laptop (with 32-bit xpp) was that I could upgrade to 64-bit (vista business).

I just looked up http://event.asus.com/vistaupgrade/
According to that page, people in my situation may indeed not be eligible for 64-bit. However, I am sure I read that site thoroughly and accurately before and I was supposed to be eligible for 64-bit. ProPortable's post (the OP) suggests this as well...
If anybody recalls whether or not people with XPP 32 bit were supposed to be eligible for Vista Business 64-bit, please add your thoughts...

 

My reply was based on the posters original question, which he asks if 32 & 64bit Vista versions come on the same DVD. Only for Ultimate.

 

I received an email what kind of response is that?
Dear Customer,
Per your direction, or for reasons beyond our control, your order has been cancelled. We apologize for any inconvenience this may cause you.

 

i would recommend you resubmit your order.

thats what i did, but instead of 64bit, i choose the 32bit version.
hope everything goes well.

 

It sounds like they've done everything possible to make sure they give out as few Vista upgrades as possible. Including putting the 64 bit option on the upgrade page, and then canceling everyones order just a few days before the deadline. I resubmitted for 32 bit, but god knows if they'll actually validate my pop by the time the deadline passes.

This is the most shady business experience I've ever personally encountered. Hopefully no more corporations will ever choose Moduslink for a fulfillment partner!!!

Good luck everyone...

 

This whole 64-bit thing sucks!! Has anybody actually received a 64-bit Vista version through this express upgrade program. What i don't understand is why the hell it has taken them this long to say that selection of the 64-bit version is wrong, AFTER they have approved the order and all.

I'm yet to receive any e-mail saying that my 64-bit business order has been cancelled, but judging by all the other responses in this thread, its only a matter of time.

EDIT: so after the 31st of march no one will be able to reapply???

 

My apologies; I had misinterpreted the poster's original question. Thanks for the clarification.

 

Guys i think i might have figured out why they cancelled the 64bit DVDs for us. (It's just a guess)

First off, what version of XP came preinstalled with your laptop? If it is 32bit, like mines, you cannot order the 64bit version as you cannot do an in-place upgrade from 32bit to 64bit. So you have to order 32bit Vista to in place upgrade a 32bit XP.

So if you have ordered 64bit the order got cancelled. I think moduslink knows what OS (32bit/64bit) we have OR they do not want us to use Vista's upgrade loophole to get 64bit.

Moduslink. WHY don't you make things clear in the FIRST PLACE?

I guess i'm half convinced. by my own explanation up there....

 

<Quote>Watters
Notebook Enthusiast
--------------------------------------------------------------------------------

Looks like I was correct


Quote:
Originally Posted by ModusLink
Dear Sir/Mdm ,

Thank you for your support in the Upgrade Redemption Program.

Please be informed that your order has been cancelled due to wrong selection
of upgrade path.
We will require you to resubmit another order with Windows Vista Business
32-bit instead of 64-bit.

Should you have any further enquiries, please contact us again. </quote>

***(@Watters : I do not know which version your laptop came preinstalled with i.e 32bit/64bit XP. I assume it is 32bit)

His post rang a bell.....thats how i came up with the above guess/explanation in my previous post.

 

I just sent them an email asking them if that was the reason why people were having their orders cancelled. I will past the reply as soon as i get it. I also asked if it was possible to change my order to 32bit if the reason for the cancellations was as we suspect, since my order is yet to be cancelled and the deadline for the applications is closing fast.

 

OK seriously my bad, and maybe we missed out this webby.....

Eligibility
Congratulations on getting your new ASUS product!
To deliver the latest features and applications, any ASUS notebook/ PC/ DVA Center purchased between October 26th, 2006 and March 15th, 2007 is eligible for the Express Windows Vista Upgrade Program.

Upgrade Options
Windows XP Purchased Windows Vista Offer
Direct Upgrade
Media Center TO Windows Vista Home Premium

Professional & Tablet TO Windows Vista Business

Professional x64 TO Windows Vista Business x64

*******Seems like only XP x64 can go up to x64 Vista .....

Alternative Upgrade Choices
Home TO Windows Vista Home Basic

Home TO Windows Vista Home Premium


Additional shipping, handling and other fees may apply. Alternative Upgrade Choices may also require additional charges. Please refer to Authorized Fulfillment Center(AFC) website: https://upgradeweb.moduslink.com/vista/Asustek/ for more information on the Express Windows Vista™ Upgrade Program.

ASUS - Moduslink table (UNDER EGIBILITY)

The table is not there at the moduslink order page. https://upgradeweb.moduslink.com/vista/ConsumerWebsite/(S(azvh2b45xf2wdx45sh3y0a45))/GlobalLandingPage.aspx?oem=Asustekcomputerinc

So this clears up most i guess....

 

Yeah mines XP 32bit will be resubmitting when dad gets home with the credit card

 

but it doesn't really make sense to me..if we placed a wrong order why they said order is apporved? Can we actually take any legal action against moduslink?