The Asus Satisfaction Poll

I'm completely satisfied...you really do feel the quality of the laptop.

There are a few quirks that get me once in a while - namely the quick launch buttons down the sides, but that's so minor I've wasted my time just typing about them.

 

i am totally satisfied on my Asus A6JA .. this is my first notebook purchase

 

I have one really big problem with asus, after I bought my first asus w2j, I just sit there and stare at the notebook going oooohs and aaaaahs murmuring things like man thats sexy.... and the notebook isn't even on!

 

The motherboard of my 2 month-old A6Ja crashed last week. Its the least likely component that I was expecting fail from an Asus notebook, since Asus is an established brand for motherboards. Heck, I wasnt even expecting my A6Ja to be back at the Asus service center in just 2 months' of non-intensive use! Did I get a lemon or a one-off product failure? Who knows? I'll see in a few months how my A6Ja performs...(keeping my fingers crossed)

 

actually motherboards and Hard drives are the number one failing thing in laptops.

 

yeah, granted that motherboards & hard drives commonly fail in laptops, but its never normal for these components (or other components) to break down within just 2 months of use. there is a serious issue of quality & reliability with Asus as far as Im concerned.

 

My experience with equipment failure due to manufacturing defects is that it invariably happens in 6-8 weeks of purchase. If it lasts beyond then it's usually good for years. This is why I'm not a big fan of the extended warranty.

Again, I understand your concern but have to point out that your experience of one Asus notebook failing shortly after purchase hardly constitutes a "serious issue of quality and reliability."

If you want to see an example of really poor quality control, do a little research into the infamous IBM Deskstar (aka Deathstar) disk drives. These were so bad (failure rates in some batches of over 30%) they drove IBM out of the hard disk business... they ended up selling the entire division to Hitachi.

 

I think the whole message about delivering 100% quality products is being missed out here. It doesnt matter if .0001% or 30% of a product fails. There is a very small margin of error for consumers. You can talk about percentages, statistics, corporate sell-offs or product recalls, etc. But I find no consolation from them & the fact that a brand new, highly-touted & pricey laptop flops sooner than expected. The reality that I owned an Asus laptop w/c broke down is enough to say that there is a quality issue, simple as that. There is so much talk about how good Asus is, but I dont totally agree with it based from my experience. I may be a minority here, but other people should know about it so they wont be disappointed like I am.

Personally, I would return any product w/c failed w/in 6-8 weeks. Maybe you have a better tolerance for these kind of things (good for you). Why would I have the confidence to stick with this product if it doesnt perform to my expectations? I hope I can get the same guarantee as you knowing that my laptop will be failure-free after 8 weeks, but I dont have the patience nor why would I take the risk? Its not like Asus is the only laptop brand out there. Too bad the Asus retailer doesnt have a return or money-back policy. I'll be disposing my A6Ja soon as I find a suitable replacement.

 

Its always your choice to get rid of of it. Noone really cares. and why should somoene take it back and take a loss. they didnt make the laptop. But if you cant understand percentages and how things can just break sometimes well then i dont know what to tell you. remember you can get another brand but what are you going to get. You cant be sure asus doesnt make it since they make many brands out there. Anything could break. Sometimes lemons happen. its life. Lexus is the most reliable car if it breaks would i get rid of it and have my view of lexus go down. no there is an exceptable failure rate for everything. whether you can deal with it or not is another story. just because your laptop broke might mean there is a quality issue with that exact one but not in asus or there laptops in general.

Not to mention you got the cheap asus series. while they arent bad at all. The cheaper models of anything are never as well built in general. but of course im not saying because it cheap it will fail.

 

actually is is quite common. hardware fails normaly within the first few months. I have worked in the IT and tech industry for years. and this is very common. and if you think your going to get better relibility in another brand your mistaken. i have had experience with pretty much every brand laptop. Asus have been the most reliable ive seen. even more so then and of the highest priced IBM thinkpads.

 

SRD is right his arguments. He also points out whether a notebook has good or bad build quality, there's still a chance it will breakdown.

There was an article on the front page that showed the % of breakdowns has decreased, but the % right now is still too high. I can't find the article, i don't exactly remember the numbers i think it is 20% breakdowns for 2005.

So it seems like 1 in 5 chances your laptop will have some kind of failure.

Build Quality seems to give you an edge to stop breaking down, and extra longetivity when being used, bumped, and possibly dropped.

When i first looked at laptops, i wasd wondering the same thing, i don't want something that will break, now i realised if it breaks down, i'll be ready to fix it with my warranty.

Thanks,

MysticGolem

 

20%? Thats ridiculous. Aside from the inherent ghosting issues and the battery problem with z71v. All of asus 2005 models combined had less then 1% failure rate. if you want to include harddrives and optical drives then it goes up to 3%. Take it from someone who services all rma in house unlike 99% of all other dealers. The rma rate for mainboards or the general barebone not including spinning parts is less then 1% for asus in the first year. That does not include inherent defects ofcourse as mentioned above. If you include inherent defects then it climbs a few%

 

Sure, yah i don't remember all of the problematic things, but i know SRD read the article too.

1) Motherboard/Hard Drive contribute to i think 50%+ of problems
2) [Sorry don't remember]
3) Screen problems, this used to be the top problem, but screens have better bezels.
4) [sorry don't remember] maybe lights?
5) Physical problems, malfunctioning keyboards, fans, latches, broken pieces.

Honestly, the article said everything, and read it like 3-5 days ago, and i can't find the link !

But i do believe the article and what it says, every little things really does count when running a laptop, and we pay $$ and we have to deal with problems.

I don't think it is any one brand's fault, i know SSD (Solid State Drives) will fix
some problems, i think mobo's will continue to be the biggest culprit, and general problems may increase unless better builq quality is adopted from all brands.

No more plastic, just use aluminum everywhere, lol, this should stop of the physical breakdowns.

Basicaly what i'm trying to say, is that the technology in laptops right now are not the best, especially when it comes to having a 100% success rate, i can see in 8 years or so, laptop breakdowns will become apart of the past.

Thanks,

MysticGolem

 

if 1 in 5 of our laptops has a physical failure within the first year we would be charging alot more then 99$ for 3 year extended warranty. Whatever article you read did not apply to asus barebones or ensembles not even close unless we are getting extremely lucky with the least ammount of rma work.

 

The article was presented here, and was in general, talking about all laptops.

http://www.notebookreview.com/default.asp?newsID=3013

Here, darn i was really BLIND! when i was looking for it, lol, it was right under my nose.

Hope this clears some stuff out.

Thanks,

MysticGolem

 

I agree with some forum members here that the failure rate of certain pc/notebook components are HIGH for the first few months (1 to 3 months).

After this initial period, everything should be ok. But if the hardware failed after 3 months, then maybe you really have a lemon product.

If you are really not with happy with a certain brand, better sell it than to live with the rest of your life cursing and hating it hehe.

My first notebook purchase is Asus. Most likely my 2nd next notebook purchase will be Asus again (probably around year 2008)

Maybe you can buy a Sony Vaio (some are made by asus)
or the Apple Notebooks (some are also made by asus)

Or, you can buy a Dell, HP, Compaq, Acer brands ...... these companies doesn't manufacture their own notebooks, they just have it subcontract on china or taiwan (quanta, compal, etc). But don't worry, these companies have products which are also reliable as asus. You just have to find them and check the after sales support.

Peace

 

just got my w2jb ---- cannot be more pleased with the build quality and beauty of this system......amazing.......

 

I'm very satisfied with my W3J.. This notebook has everything: quality, performance, and style. Though the viewing angles could be better, and the heat vent would be nice if it was on the left. But overall.. it's an excellent notebook. The best computer I've owned so far!

 

I was a past Fujitsu ultraportable owner and was disappointed when the hinge broke down on me in less than a year of ownership. I have my doubts when it comes to ASUS quality. Now that I purchased and an open-box V6V, I have to say that this is the best notebook computer hands down. Even though it has its issues:

1. max headphone volume not loud
2. the upper right side of the keyboard is loud

The build quality is excellent, exceptional if it wasn't for the keyboard issue above. The sexiest and most provocative notebook hands down, more beautiful than the Macbook Pro because of V6V's brushed aluminum finish.

The nice extras (carrying case, wireless mouse, sleeve) is the icing on the cake.

 

welcome to the club. this is my first asus purchase and no regrets whatsoever.

 

V6J does what I need it to do. The Tech Support, lack of support for their products, and trying to dl things off asus.com are poor to say the least though.

 

Well I guess I might have gotten a lemon then. Just sent my W3V in for a RMA for the 2nd time since I bought it back in September. Same power button issue creeping up again. Only got the 1 yr warranty too, if it breaks down again I would not be a happy camper....

 

just got my W3J delivered from MilestonePC. I've never owned a laptop before but so far this puppy rocks. The vent isn't that big of a deal to me and the screen is actually quite nice.

 

My A7Jc is a total lemon. Was using it for 3 months and everything was great then it completely died on me. Wouldn't even turn on. So got sent away and after an appallingly service time (11 work days plus 2 weekends) it was returned only to break down again a month later. Now it is away on service again (9 work days and counting). Maybe mine is just a lemon... If it breaks again I'm going to ask for a totally new computer.

 

very satisfied with my S96J from powernotebooks.com

 

But I would be!

I'm loving my W3V-based Portable One MX so far...I've had it about 3 months now and so far no problems at all with any of the hardware (or software either). We'll see how it does with heavy gaming (I mean work!) during the fall--with a couple of big deadlines coming up I'll be burning the midnight oil with work and/or procrastination.

 

I received my Z96J from Geared2Play.com last week and after a week, I am totally satisfied. It is everything I am looking for in a laptop. Its more powerful than my $3000 computer that I bought in early 2004. The screen is really amazing; bright and clear. To those *****ing about the graininess, I have noticed a thing and I'm picky when it comes to screen quality. I totally recommend the Z96J, you will enjoy it as much as I do.

 

I have a w3v. When I first got it, it ran extremely hot, even when undervolted and I had to use a cooling pad to keep it cool. Then I sent it to Asus, they fixed it, not sure how but they did. However, when they did, the video card got messed up and it had to go back shortly after, they then fixed that. I just reformatted it and the sound driver on the CD isn't working. Also, the volume is really low.

They do have good customer service but I will probally buy elsewhere next time.

 

My only regret about my w3j is that I've gotten possessive and started to love it more than people.

 

Heheh I'm sure that's what'll happen to me when I get the W3J later on

Hug it to sleep

 

I've had my W3J for about 2 months now and I have abolutely no regrets on this excellent laptop.

I don't hug mine to sleep but it is beautifully designed and I never get tired of looking at it.

 

i must say, im completely satisfied with everything asus on my notebook. everything that isnt perfect is someone oter then asus's fault. grainy screen, is ati's fault, cheep feeling keyboard is intels fault, and the bad vertical viewing angle, well its intels screen. the standby issue i have is mostly my fault, as it seems to do with the order drivers are installed, and if i had paid my reseller to install windows ofr me, i wouldnt have this problem. but the quality of construction and performance of this notebook are excellent for what i paid for it. the quality of the s96j is better then what i can find from just about anyone else, and it is probably the worst constructed asus in some time.

 

Am I satisfied with my ASUS W3J?

Of course. I could not be happier. Nuff said.

 

Completely satisfied except for one flaw. My W3J is too **** pretty that I'm constantly looking out for fingerprint smudges on the lid and keyboard.

 

Anyone satisfied with their Asus F3jm?

 

Performance wise I'm pretty happy with my W2v (old I know) but it's gotten loud, isn't really a laptop as warm as it gets, slot load is not that cool and can't burn CD-R's, unresolved sound issue, build quality not that great, not as portable as I'd hoped and didn't live up to the hype. I like that it runs high load programs well, connects to my SAVA-7 speakers w/ nice big screen for movies but that's about it. Before I owned it I would've given it a 9-10 but now...I'd say 6.5-7.5. I probably won't buy Asus again unless I've personally tried it out or something else tells me so; in fact I'd gladly exchange my W2v for another laptop.

 

F3Jm ? I love the machine ! I should write a review about that

 

I've had the Z70Va for almost a year now and I'm personally very disappointed. The fan runs pretty loud and despite the glowing reviews, I think the screen is terrible. The colour space (especially for blues) is very poor resulting in a couple of design project disasters. I also had to deal with multiple unit exchanges due to the red ghosting problem that plagued this model. I thought I finally got one without the problem, but it seems to have developed over the last few months. At this point, I've given up and can't be bothered to get my screen replaced anymore. Oh, and it didn't take long before the keyboard started to show some deterioration (purely cosmetic, but still annoying).

 

I've had my z70va for about 6 months now and I can't be more than happy for purchasing it! I'm so glad I found this website because you guys really helped me out on making a really big investment!! Thank you!

 

I've never owned an ASUS machine, but if the quality of their motherboards is an indication, it's hard pressed that anyone would be unimpressed. Saw a demo unit of the W3j on display a while back and was actually kind of surprised when I saw it. Build quality was excellent with no noticeable flex.

One thing worthy of mention though. ASUS designs are, well, how do I say... take a little getting used to. It's just one of those things that'll eventually grow on you. Let me explain. The very first time I saw the W3j (pics on a notebookreview.com review actually), I thought it to be frigly - something only a mother would love. However, after reading more reviews and hearing how many people are impressed with their purchase, I started to love the design. Why the sudden change? A little hypocritical on my part? Ha don't ask me.

 

Not 100% satisfied with the V1J, since the screen flickers slightly on max screen brightness (and only that), and the graininess issue should get a bios fix asap on this model too.

Oh and the screen on this one is so sharp, that a 17" TFT with 1280x1024 looks just plain awful on the side.

Soo, all those major flaws added on, leaves me about... 100% satisfied.

 

I have a W5a, and have had it for a little over a year. It has worked relatively well, and I am quite happy with the build quality, weight, and features. Things that have left me a little wanting:

1 - seems like support's answer to every problem is to reinstall the OS through the recovery partition. I managed to figure out both relatively minor problems i had with their software; dont even recall what the specific issues were...

2 - not being able to upgrade ram past 768MB without opening the case. This is the real kicker. I quickly realized that to have a few apps loaded along with the OS and the other Asus software, 512mb is not enough ram.

overall, I am pleased with it. truth be told, even knowing these issues, i probably still would have bought the W5a. in terms of features and weight, there were no laptops that were very comparable.

 

The Hinges on my A8jm SUCK HARD...

Went Loose after 4 weeks, Tightened 'em now just two weeks later back to their ****ty house loose state again@

 

I'm generally satisfied with my now week-old F3Jc but there is just one thing that slightly bothers me - the fan speeds, which could be lower when idling or under very low load.

 

I've had my A8Jm for 6 weeks now and experience none of such hinge problems...

Infact, I'm completely 100% satisfied with my purchase. The price I paid 6 weeks ago was awesome too.

[edit] well except for asus shafting me with the premiere 2nd year free warranty program...that's kind of tight towards those asus users in the same generation that purchased before the oct 7 date.

 

How exactly do you tighten hinges? The hinge screws maybee? I ve seen that on teh m6n. Easy fix but its impossible for that to happen in a few weeks unless you open and closed the screen everyday like 100 times. It is not physically possible (maybee with some dells). A8jm has been sold for quite a while now and with the huge number of very picky people around these parts this would have been mentioned somewhere here.

 

Hey guys been a while.

I'm still satisfied with my Z70Va.

Just a couple things. The battery that I had replaced not too long ago is now at 7% wear and I barely get 3 hours from it with the lcd dimmed to around 30%.

The screen is now very dull and no it's not just in my head, it really is.

How can I tell? I can tell. It's like dimming the lights in your room, you can tell.

Other than that I still love my machine, there aren't too many like it around me...all I see are HP's and all those things.

Cheers,
Mike

 

Nice to see you back, Mike. Where've you been?
Anyway, glad to see you're still happy with your Z70Va...

It's been a year now since I bought my Z63a, and I still love it. I treat it well, so the palmrests show no wear. Hinges are still as strong as when I bought it, and still no flex in the keyboard...

 

Happy with my system

 

I've been reading here for a year now, and thought I should join.
So here's my first post from Amsterdam.

I have an Asus Z70V (in the Netherlands it is the M6VA (1.8 GHz, 1.5GB mem@533,1680x1050 matte screen,HD 100GB)) since January this year, and also still satisfied.

Except:
1. When connected to power, my screen also flickers at max. brightness. I put it 1 level lower and all is fine. ( I can live with that )
2. When I bought the system, I could not write on Nashua DVD's. Asus said they could fix it. But when the finally send it back after 3 weeks, and a lot of calls/excuses and a new drive, it still would not work. Then I send the burner back, and they send me another one. Still did not work. I left it at that. I use another DVD brand, and it works.

When on battery I still get 3+ hours of uptime with screen on max and browsing the web.

Before that I bought an Asus L3800c, and is still going strong after 3.5 years.
Asus support Netherlands repaired it once in 2005 (CPU overheating), just 2 weeks before my warranty finished. After that they gave me another 2 months warranty. Very nice. And still get almost 3 hours of uptime when on battery an WiFi on. Also nice.


I like Asus notebooks.
The service here in the Netherlands could be better.

Hopefully in January, I'll buy a W3j. And hopefully I can get it with a T7200.
I also looked at other brands, especially the Zepto 6214W.
But when I weigh all factors I allways come back to the W3j.

Hope this is of help. I Enjoy reading NotebookReview every day.