2010 XPS Configurations and Delivery Dates Here

Well let's say you RMA your laptop. The whole thing is not faulty. Dell will just cycle the known good parts back into service. Wear and tear doesn't mean much when the only wear is on half-cent injection-molded plastic pieces you can pump out by the thousands if you chose. I just can't see them losing much money from even a system as faulty as this-- though as I've said before, the margins on the SXPS16 were probably terrible compared to other laptops.

Though "full replacements" is an exaggeration. I got a bit ahead of myself when I said that. More like, "four or five visits from a technician carrying spare parts"!

 

And those spare parts are simply the parts that were taken out for replacement on someone elses machine. I have actually received a part that was in my machine a second time as a replacement part. That was hilarious and immediate grounds for a full replacement, which I got without much hassle.

That was so funny. The part was diagnosed as faulty by Dell Tech Support, and therefore replaced. The replacement part was also diagnosed faulty, and got replaced by the original part (which I could recognise as that specific part).

I think most of Dells cost when dealing with parts replacements are Tech Support wages, Shipping the parts around (but probably huge deal with UPS, so costs will be relatively low), and the external tech. As Wages are a fixed cost, I think they don't spend too much on these service calls.

 

I was pissed when I found out that my motherboard was replaced. My old 5730 overclocked like a CHAMP. This one refuses to budge 5MHz.

But that's not the problem. The problem is that all the ports on one side of the laptop do not work. Including the headphone jacks, which are stuck and won't let the speakers play.

On top of this, my bluetooth light is on. Which is disconcerting, because I don't have bluetooth.

It also bsods intermittently.

Dell has contracts with tech support companies. They don't pay the technicians personally as far as I know.

 

I'm starting to get a little irritated. Still In Production, for about 2 weeks now. :/

 

Ouch, that sucks, but I think everyone is stuck with the same deal. :cry:

I am barely finishing first week of "in Production" status, and I wish they add a little gift for the wait/anger we are going though right now..

 

I just had ordered mine last week with an estimated delivery of 11/20.The specs are:
1 224-9506 XPS L501X
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 312-1114 92 WHr 9-cell Lithium Ion Primary Battery
1 317-5419 Intel Core i7-840QM 1.86GHz / up to SC 3.2 GHz, 8M
1 317-5420 8GB,DDR3,2 DIMM
1 318-0138 JBL 2.1 Speakers with Waves Maxx Audio 3
1 318-0151 Tray Load Blu-ray Disc BD-Combo (Reads BD and Writes to DVD/CD)
1 318-0152 Metalloid Aluminum (WLAN) L501X
1 318-0237 Power DVD 9.6 with 3D, Factory Install
1 320-1669 NVIDIA GeForce GT 435M 2GB graphics
1 320-1673 15.6FHD TLF LCD L501X
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks
1 330-6222 Windows 7 Label
1 331-0481 Backlit Keyboard (Internal) - English
1 331-0483 Resource DVD L501X
1 342-1685 256GB Solid State Drive
1 410-0487 Microsoft Office Starter 2010
1 410-1883 Adobe Acrobat Reader 9.0 Multi-Language
1 410-2461 MCAFEE PEARL MUI,30DAY,Without Media
1 412-0360 Soft Contracts - Banctec
1 420-6436 PC-Restore, Dim/Insp
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-7938 Dell Connect 2.1
1 420-9100 Dell Dock Consumer
1 420-9691 DataSafe Local BackUp
1 420-9876 Cozi-Calendar
1 421-0092 DELL-DOWNLOAD-FLAG
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 421-0323 Windows Live Search,Multiple User Interface
1 421-0757 Skype VOIP Application
1 421-1193 Download Store Links
1 421-1362 Dell Software,Roxio 1.0
1 421-1737 Genuine Windows 7 Home Premium, 64bit, English
1 421-2086 eBay Webslice
1 421-3874 Camera Software 2.X, Factory Install
1 421-4060 Fast Access Facial Recognition 3.0 SW Application
1 421-4118 WHITEPAGES.COM,Webslice
1 430-0782 Intel®Centrino® Advanced-N + WiMAX 6250, 802.11 a/g/n
1 430-2600 Integrated 10/100 Network Card
1 430-3893 No Mobile Broadband L501X
1 430-3894 Dell Bluetooth 3.0

Alienware Area 51

• Intel core i7 980x
• 12GB Corsair Dominator 1600MHz
• 512GB(256X2) SSDs in Raid 0.
• 2 X ATI 5970 2GB
• 1.5TB HDD

 

i guess you ordered on 30th of oct!mine was 28th and edd is 18th of nov. showing same as you, 'work in progress'
funny thing is they did not updated the status since 2nd of nov!

hmm, from rough calculation based on yours, i guess mine will change to shipped on around 14th of nov!
it seems they didnt start manufacturing yet, waiting for the components!

 

I just ordered XPS 15, my expected delivery date is: 12/08/2010

What?? It takes more than a month to get here?

I might just cancel it if its going to take that long....

 

I ordered on the 28th of Oct, and it's been "In Production" ever since. I'm getting impatient... so anxious to get it and I hate that I can't do anything to speed it up. EDD is the 22nd

 

wow, same date but different edd!
i actually did on 28th (1 am).

 

I ordered a full week before you and have the same EDD stfu :-D

 

After ordering the system on the 27th (UK deal) I had an edd of 22/11 (11/22 for you yanks) for ages. It has now shipped.

 

In Europe it's literally taking them ages to ship the systems.

 

The deal in Canada ended at 6am on the 29th, so I actually ordered it at like 11:30pm on the 18th.

 

mine has shipped, I only ordered the i3 =] the £529 version they don't sell anymore.

 

Ordered mine on 4th of November, it's on "Work in Progress" ever since.
EDD is 2/12.


Intel® Core™ i7 740QM (1.73 Ghz, 6MB, 4C)
15.6 Full HD B+RGLED TL (1920x1080) 1080p
4.096 MB 1.333 MHz Dual Channel DDR3 SDRAM [2 x 2.048]
500 GB (7.200 rpm) HDD
2GB NVIDIA® GeForce™ 435M GT
8x optisch dvd+/-rw-station
6-cel lithium-ion (56 Wh)
Intel® Centrino® Wireless-N 1000 (EUR)

I live in the Netherlands.

 

Ordered the same deal on the same day. I have the same EDD as you but mine is still in production
Did you customise yours at all? I upgraded the screen

 

Screen upgrade + 8Gb memory. It only turned to "in production" on friday.

 

You lucky .......
Mine has been in production for over a week. But at least that means they have 1080p screens in stock, that was my worry, when I ordered a studio 17 with B+RG screen I waited 3 months before deciding to cancel the order

 

hmm, funny thing is my edd is on 18/11 and date of order was at 1 am, 28/10 (+10.30,adelaide). However, the good thing is yours are already shipped!

ops my bad, i thought you are from australia as well!

well, in my delivery status, i found 'order received', 'work in progress', 'manufacturing build complete', 'ship from factory', 'arrive in australia', 'with local carrier' and 'delivered'. In my opinion, the status 'work in progress' means they dont have the parts and waiting for it to start the manufacturing process!!! or they simply dont care to update the status before shipping from the factory!
[because in shipping details the date shown is 2nd of nov! for the other stuffs that i ordered at the same time were already received and they actually changed the status to delivered after 1 day.]

 

Yeah work in progress means they are waiting for parts, or are waitingfor a slot in production.

I have moved past work in progress a week ago, for the last week I have been stuck in production. Normally on Dells I order I am only in production for a couple of days.

 

I've just got call from a bank concerning above $1k transaction to be conducted through my card. Hope that's it =) .
I've ordered XPS 15 on 22-10-2010, all along in production since 22-10-2010 up to now, EDD is 15-11-2010

 

Just received the shipment confirmation email. My XPS 17 will be delivered on the 10th.

 

I wonder if Dell "works" on their products in the weekend (Saturday and Sunday), I guess not. Mine's still on "Work in Progress" since last thursday, I guess it's gonna take a bit longer still as I've seen people here who had it on that status for more than a week, can't wait though!!

 

Man, I am so jealous....

 

Mine was like that for two weeks, then changed to in Production on friday (wsa it friday? I don't remember exactly) and then changed to Shipped yesterday (sunday). So they do some things during the weekend, Im not sure if they're actually building machines.

 

depending on where your from sunday could be monday for the factory.

ex: its noon on monday right now in NY, its 1 am tuesday in china

 

My package is in "Exception" - which says delivery date for the 10th could subject to change.

It's arrived in cologne:
PACKAGE DATA PROCESSED BY BROKERAGE. WAITING FOR CLEARANCE

What does that mean?

 

That's true.

I think it means your package is at the customs office, and they need to process it.

 

My EDD is Dec 8, 2010

 

Mine just changed to the same message, it is also in Cologne. We'll just have to wait and see what happens next.

 

So seems like 17-inchers just followed 14-inchers. Me and all other 15-inchers are the last ones to be served <_<

 

I cant even track my status, I just keep getting temporarily unavailable

 

Check tonight. 'Temporary unavailable' under that category means it's waiting for FedEx to pick it up and tag it.

 

Ours are probably in the same shipment then =]

Ooh okie we'll have to wait and see cause my delivery status changed from 12th to 10th. I'm 15 incher too ordered on 28th of October.

I live in Wales so it's heading my way.

 

Dell's system is down so everyone's order status (at least in the UK) will show as 'temporary unavailable'. I called Dell earlier and they weren't even able to access their own systems. Told me to try again tomorrow.

 

brilliant, thanks mate. Seems to be up again now and I am still in production

 

I'm still work in progress They should change it to work in limbo

 

so it seems it takes about two full weeks of "in production" ...?
man i want it so bad. did anyone get their xps 15s shipped??

 

I did mine was ordered on 28th. Work in Progress until 5th November where it went into "in production" and then shipped today. I only ordered th i3 though not customised at all.

 

Even more! 17 days of 'In Production' for me now. Nope, nobody got it yet

 

I called the sales associate that placed my order on 10/22 to ask if he could upgrade my shipping to 1 day since it's taking so long... he did and said it should be shipping this week (I'm in the US, waiting for the 15").

 

Just gone In Production!

Did ask for escalated order on 4/11

 

What you mean by escalated order?

My EDD is Dec 8, 2010, anyway to make it sooner?

 

Order Date: 10/23/2010
Order Status: In Production

Est. Del Nov 18th.

Been sitting at In Production for 2 weeks now. give or take. I just emailed them to express my irritation, and ask them what can be done to resolve this issue, will see what they say.

 

My xps15 is a replacement for SXPS and is listed as a system hardware configuration. There is no info on EDD and dell chat is useless. Does this mean it will come quicker than if I ordered normally? Do I get some type of priority?

 

hunter i am also getting a replacement laptop.. previously had an sxps16 and they are replacing it with a studio xps 17 - my order will be placed tomorrow becuase my previous config had a blu ray writer and they don't offer that on this model so they are offering 2 or 4 gz of ram upgrade in stead.

see previous config in my signature... Dell said they will rush my order and total turn around time is 2-3 weeks ( i think thats actually normal)

 

I meant 'expedite'

I emailed:

Their response:

I'm not holding my breath...

 

Ditto, status changed to shipped today and my XPS 15 is due to be delivered on the 10th. The UPS tracker says it is currently on its way out of Shanghai

 

My colleague's Mac Air had the same, and so has my Dell - I suspect this isnt a real movement, but an electronic check or transaction prior to actual shipping.

On my log it went to 'departure' from Shanghai shortly after this entry.