CPU Whine on M1330

well mine improved... cpu whine happened for around 5 seconds briefly on the first use and now it just doesn't seem to exists. I do hear this low pitch whine when I hold it up to my ears near where I first heard the high pitch whine. I can still hear the digital morse code but when using my laptop in my kitchen late at night I couldn't really hear that noise at all. All i hear is a bit of the fan and that's pretty much it. I'm pretty satisifed except for the fact that when I tilt my m1330 to a certain angle, pressing the arrow keys will cause this weird noise. It sounds like an internal component is wobbling =/ ( youtube video)

 

just got my replacement as well. No cpu whine, no wobble but it has some external issues. Like the red paint where the XPS logo is, is a shade darker than the main part of the lid that has the Dell logo. Left hinge cover is slightly crooked and the black part above the power button has some scuff marks. And it seems to me that this system runs alittle warmer than my original one but not warm enough to where it's uncomfortable. Maybe it's because it's plugged in and on high performance. Dell's gonna send a tech next week to replace the lid and the XPS portion below the speakers

 

HAHAHAHA ok so i decide to return them and order an hp. i pack up my white and stand up and my bag slips and the white goes falling to the ground. i nervously wait several hours before i boot up again. guess what? the whine is gone!!!! nothing but a low pitch fan, which is fine by me. can you believe it? i am not going to keep it though. what if it comes back?

 

well... guess what? the #"2" key on my keyboard just poped out while I was testing out CS.... so I guess back to dell it is. I have a pic to prove it.

 

That is so sad. Well, the niose was back this morning... so I don't know. I guess I don't recomend dropping your lappy.

 

just started noticing the really high pitched cpu whine in my replacement, tho my original system didn't have it

 

well, there you have it... another reason why Dell is losing money now.

 

Either I'm very lucky or I don't know what to look for, since I only hear a weak little high-pitched noise when I hold it up to my ears...

 

Guys I just joined this forum and am also experiencing the same issue. I have just placed in my replacement order tonight. If this doesn't work then I will probably ask for a refund. I just want to know how many of you have received a replacement which is good? I know a few have but I want to know if anymore have.

 

So I too have a number of defects from CPU whine, battery charging whine, slight base wobble, and, what seems as a very loud hard drive (loud clicking sound when writing to it).

I have the 2.0Ghz T7300 processor, and I'm curious if I ask for a replacement system (which I will), how they will go about building me a new one since they don't offer that chipset anymore. Any thoughts? Will that part be refurbished, or will I get the 2.2Ghz one instead?

 

What do you mean by chipset? I think T7300 will still be around for a while

 

No, if you ordered the T7300 you'll get the T7300 if you order a replacement. I'm pretty sure they give you a brand-new one, but hell, I never thought about it, it might be a refurbished one. That would be bad... Why don't you call and ask them? See if the rep sounds like he's lying?

 

you'll never know cause reps follow a book. You're basically talking to a living computer. Will you know if a computer is telling you the truth or not?

 

Just ordered another replacement

 

Has anybody here tried tturning off power management solely for the bluetooth as I described earlier? There is no battery drain.

 

what's the exact step? Is it same as right clicking the bluetooth icon and select bluetooth off?

 

Go to Control Panel/Device Manager/Bluetooth Radios/'your' bluetooth (not enumerator)/right click select properties/power management and unclick "Allow the computer to turn off"

 

So then you're suspecting that bluetooth is causing the whine? Cause right now I have no high pitch noise on my new replacement and I have bluetooth on all the time. However, I did get a periodic LOW pitch noise LOL... but uhhh after a while it just went away so I just left it.

 

I had about 10 people get back to me and state that it works...3 or for now (2 w/o bluetooth) say it didnt work...

Just exploring.

And no...I believe its the way the power is regulated as a whole and think any one component changed just may be able to eliminate it.

On my M1210...we replaced too many motherboards, CPUs, fans, heatsinks, HDs, DVDs and power adapters.

When tried in another machine, each was found to work perfectly with no squeal. Put together again as a whole, the squeal returned.

 

I had about 10 people get back to me and state that it works...3 or for now (2 w/o bluetooth) say it didnt work...

Just exploring.

And no...I believe its the way the power is regulated as a whole and think any one component changed just may be able to eliminate it.

On my M1210...we replaced too many motherboards, CPUs, fans, heatsinks, HDs, DVDs and power adapters.

When tried in another machine, each was found to work perfectly with no squeal. Put together again as a whole, the squeal returned.

 

Finally got the replacement on Sept 20 2007 after 4 weeks of waiting. Still with same problems: CPU whine, broken L shape plastic, and uneven base. I can even hear the whine ringing in my hear for 5 minutes after I shut it down. Going to call for another replacement. I will see how many times they will let me do it before they have enough and say "Could you plz keep the laptop and we will give you money back?" if they don't fix this design or quality issue.

 

I guess you just got unlucky cause mine didn't have whining after I got my replacement Keep trying! You deserve a good laptop.

 

I've had this in a few computers (actually all desktops). It's usually a power/voltage issue with the CPU. I actually had a P4 set up recently as a clock (I have waaay too many computers and a few too many LCDs. ) and if I had too many instances of the clock application open, every second, when the hands all changed, the cpu would squeek. I had a core2 E6600 start squealing when overclocking, changing the voltage setting on it stopped the whine/squeal. I didn't read through every post in the thread, tbh, but there was one saying the 6-cell whined while the 9 didn't. If it wasn't the battery, it could actually be that the voltages are slightly different and the cpu gets different voltage. I can't think of anything else that hasn't been said before, but having seen it in desktops, it's definitely possible that the sound comes from the CPU itself and is power related..

*edit* luckily my 1210 doesn't have a whine.

 

well.. I guess there really isn't anything we can do other than just keep swaping and crossing our fingers =S

 

Isn't there a way to just get rid of the C3 power state? I read that HP had a BIOS update that just got rid of it. I would take less battery to get rid of this sound!

 

That's a BS solution though. Apple ended up recalling any motherboards that were making that noise in their MacBook Pros. No reason why Dell couldn't do the same.

 

So this is technically a fault of the entire line, meaning Intel... Can you imagine if Dell had to replace all the motherboards of all their laptops sold with the Santa Rose chipset? Talk about a recall!

 

ok here's an update. After using my new replacement for around 2-ish 3 weeks now, the CPU whine came back. However, the cpu whine this time is only audible in a closer range and seems to be coming from my hard drive. If you work normally you cannot hear the whine much unless you're in a super quiet environment. Even then, you'll only hear a faint whine. I have my laptop plugged in right now and it's still making that whine noise =/ ugh!!

 

got my second replacement and this crap is still whining... my 30-day full refund/exchange period is over. what to do now T__T

 

I'm also scared of this even though my current one doesnt whine. It has a scratch on the keyboard which i could just swap but the major issue is the dead pixel on mine.

 

On my second M1330 - Replacement caused by poor field tech's workmanship.

On the brand new replacement, there is NO CPU whine.

The first M1330's while was bad enough to cause headache worst than it was.

On the side note, both system had Toshiba screens, but the one with whine had much brighter colors, but I didn't bother to exchange it lol.

 

so the only way to fix this problem is by returning it?
if you return it does dell give you credit or do they just replace the m1330?
i am getting ticked off by this noise as well.

 

System exchange can be done easily in grace period.

Dell will mostlikey just replace parts after.

The wine on my first unit was bad enough to cause me a headache.

 

what about credit? is it cash back or just credit for a purchase on a dell computer?

 

Not sure what your question is here.

If you are looking for some credit back for your system's cpu whine, you should ask for it to CSR with in the grace period - like threat to return the system, and a CSR will try to offer you credit if you decide to keep the system etc.

Credit can be money back to your CC/Dell acount, or a coupon.

I remember getting 300 back on a system that was 2.5k

The money you are getting back heavily depend on the profit ratio on Dell's end I think.

 

First, you have 30 days for 'new' exchanges. Ater that, it is at their discretion to grant 'refurbished' exchanges. They can extend the thirty day period and, its actually pretty common for the squeal (sssshhh).

As for the refund, you can ask for the refund within the 30 days (some say its 21 days in the US) and they will grant it under the 'Total Satisfaction Commitment' I know of that being extended as well.

It says they will dock 15% for restocking fees and mailing charges as well but, this will not apply to damaged or unacceptable purchases. I know of only one occurrence in fact where the system was not accepted at the door.

 

does the xps service have any weight on this? xps is world wide right? so if i bought this computer somewhere else i could get it fixed in the US?

 

Nope... The only way that can be done is if you transfer the warranty. the only warranty that is transferrable is next business day warranties and it has to have had an international warranty transfer approved by the outgoing and incoming country.

 

could i return it in the US?

 

Not if you bought it in Canada...same same the other way around.

 

Do you guys the get the whining noise when the laptop is shut down or like in sleep mode or something and the AC is plugged in? I can hear the faint whining noise now while it's running but also when I shut down I can hear it until I unplug the AC adapter and it's just on battery and it stops. I called XPS support about the issue today and he's sending out a technician this week to replace the motherboard with a refurb. I'm a week or two outside of my 30 day return period so should I just let them replace the motherboard or what?

 

You should hear it when the system is turned on/working.

If the "faint noice" doesn't bother you, you really shouldn't bother with repairs.

If it ain't broke, don't fix it you know?

If it does bother you to a point, go ahead and get it replaced, see if it helps, but make sure you watch the repairman like a hawk.

Many field techs aren't professional enough to repair customer's unit as if it's his own. I personally had a bad experience on my XPS before the system was replaced. (seeing part break off/fly off on a week old M1330 by so called certified techs - will leave a feeling like as if the system was raped by the tech - That's just me though.)

So just get it repaired if it bothers you that much! Just getting it done because you can get one doesn't mean they will do the job like they should/like you want it to be done.

 

what if i bought it in asia?

 

Call Dell and find out.

I know if the system was bought in the US, it's still covered in some of the country in Asia, but not all are covered.

Only way for you to find out is call Dell.

 

oh yeah, there is an international system transfer thing
after i complete it i can return it in the US
thanks for the help, guys =)

 

I have the same problem. I have found that when plugged into AC power the problem is much less noticeable or gone altogether. That doesn't help much for being wireless.

 

I noticed mine when I had the computer on Standby and it was silent except for the CPU whine. It would go away when I unplugged the AC adapter and come back as soon as I plugged it back in.

 

No, you're talking about a different whine/buzz. There are two (I have both on my 1330):

-Whine caused by AC adapter when the battery is between 80% and 100%, this I think has nothing to do with the CPU
-CPU Whine

They sound different, the AC one is more buzzy and seems to be coming from somewhere else (not the CPU). Its also a lot louder for me, almost a screeching.

 

The sound is coming from right around the center of the laptop it sounds like or maybe even around the battery. It was only doing it while the AC was plugged in the the adapter itself is down in the floor so the noise is coming from inside the laptop but maybe it has something to do with the power.

 

Yeah Macgiver is correct. There are different kinds oh whine sounds coming out of different systems. My first system had just the CPU whine. The replacement had CPU whine and the battery whine. When the battery was charging and the system was sleeping there would be a loud squeel.

The good news is that might be easier to fix with a new battery? The CPU whine is not easily fixed.