Dell to replace my m1330 with ?????????

Maybe the XPS Studio 16? It sounds like 16" may be too big but it is supposed to look pretty nice and have decent performance with the new i-series processors. I don't have the specs for my replacement system, but I may ask for a Studio XPS 16 if unsatisfied with the Studio 14 simply because it would at least be replacing an XPS laptop with an XPS laptop, otherwise it's kind of like replacing a v6 Cadillac with a v8 Buick.

Anyhow, good luck - and I'll post as soon as I learn something more about the status of my replacement system. Also, thanks for taking the pics.

 

haha dude that is exactly how i look at it. I look at it Inspiron=Chevy Buick=Studio XPS=Cadillac, and perhaps Alienware would be Cadillac V-series, but i haven't really gotten that part figured out yet...

 

The other alternative is to get an XPS16 replacement, use it until a new 13" you like comes out, and then sell off the XPS16 to fund the new one.

I'm in the same boat as you. Bought in '07 at over $2K. 2 replacements and just waiting for it to die again (showing signs). Like the 13" form factor.

 

Another option is to get a replacement that has the highest selling value, which would probably be the XPS 16. Sell the 16 and get another 13 inch alternative like the Asus UL30Jt. asus.com/product.aspx?P_ID=dh1loes9V1IGKwCA

 

I just received my studio 14, and I have several complaints with it. Like everyone else said, the studio 14 is bigger, and the plastic casing is a fingerprint magnet, compared to my xps m1330. I have gotten decent specs with it (Core i7 720qm, 4 gb 1333MHz RAM, ATI HD 4350) My major issue is that in my earphones; I can hear a hard drive sound, like when I switch windows, open a new program, etc...I can hear a hard drive loading noise in my earphones when connected to the laptop. It seems very difficult to get a studio xps 16 as a replacement. I've tried to ask them for one, but they keep on saying how my studio 14 has much better specs than my original system...

 

Maybe Alienware is the Corvette?

 

Alienware is a Hummer-

 

Maybe you could make a case that Dell advertised the premium styling of the XPS M1330 as one of the features, and that you don't find a computer with an entirely plastic case such as the Studio 14 to be equivalent or better to the "sleek lines and elegant form" that contributed to your decision to purchase the M1330.

Also, the Studio 14 appears to be somewhat thicker:

M1330 (LED):
Front: 0.87" Rear: 1.33"
M1330 (CCFL):
Front 0.97" Rear: 1.43"
Studio 14:
Front: 0.98" Rear: 1.52"
Studio XPS 16:
Front: 0.95" Rear: 1.34

I don't know how much success you might have, but I feel like the styling and materials were advertised as features and thus should be considered as such when determining the "equivalent or better" criteria of the warranty.

 

The studio 14 is a great laptop, no doubt. It's very fast and much more stable than the m1330. It doesn't even get nearly as hot as that machine. I think I will settle with this machine. I just want the hard drive noise from my earphones gone when using it. Considering the spec upgrade was pretty significant, I guess I'm happy. Also, it is built brand new. I'm expecting this machine to last over 2 years...

My concern is pretty trivial; the size isn't that much bigger, and the build is okay...I don't think I should squeeze Dell anymore for a better machine.

Plus, the xps m1330 I had originally was a replacement laptop for the xps m1210 I accidentally broke. My four year warranty ends at the end of this year.

Anyone think it's worth it to extend the completecare warranty?

Thanks for all your help guys! I appreciate it.

 

my m1330 got replaced with a xps studio 1340 but it came with a LED instead so they sent me a 1458. I shipped the 1458 back and now they are sending a tech to change the CCFL on the 1340 to LED.

hopefully the 1340 is better than my old m1330

 

I guess it just depends on how much you want it. What I do is just keep calling every day. If the conversation is going south, I just hang up abruptly. I'm never angry, I just keep trying.

Looking at my tracker it seems brand new 1458s are basically guaranteed. 1640s requires some whining. 1645/1647s require a lot of squeakiness before they grant you the grease.

 

I'm tempted to make a Google form/spreadsheet where individuals can input their original M1330 specs with the replacement system specs and perhaps come up with an educated prediction as to what they will replace a given M1330 with.

 

Just got my wife's computer replacement specs

BASE,NBK,STDO,1458,CTO
Airborne Documentation, System Exchanges,Factory Install
56 WHr 6-cell Lithium Ion Primary Battery
Integrated High Definition Audio 2.2
8X DVD+/-RW Dual Layer Drive
Intel Core i5-520M 2.40GHz (2.93Ghz Turbo Mode, 3M cache)
3GB Shared Dual Channel DDR3 at 1066MHz
14.0 inch High Definition (720p) LED Display with TrueLife and Camera
ATI Mobility Radeon HD 4530 512MB
Back-lit Keyboard
Pink Soft-Touch Paint
250GB 7200 RPM SATA Hard Disk Drive

 

What were the specs of her original system?

 

I have tested my studio 1457 system for almost a week now, and I have run into a MAJOR PROBLEM.

The laptop will FREEZE randomly...mouse will not move, everything freezes. Cannot use ctrl-alt-del...only way to fix this is to do a hard reset. It does freeze pretty often, at least once per day.

I have talked to dell technical support, they said that I would have to ship my system into the depot for them to do a full test on the system.

I have also found out that the same configuration: Core i7 720qm and ATI HD 4530 are NOT COMPATIBLE on dell's ordering website. I have also found forums of people experiencing the same issue.

Overall, I am disappointed...I got a much better system, but with a caveat...that it freezes randomly.

Another issue is that when you plug your earphones into the system, you will hear hard drive popping noises in the earphones. This isn't as big of a deal, but to me I'm slightly peeved.

I have also experienced my battery sometimes not charging even though the system is plugged in. The system in fact, was draining my battery and I had to reseat the power cord to get it working normally again.

Just my review so far of the Studio 1457 system. For those getting the Core i5 processor, you may not experience the same random freezing issue I am experiencing.

 

Are you using the new power cord that it came with? I was using an older cord and when restarting I got an error saying that I needed to use the new one because the one I was using didn't have enough wattage and it wouldn't charge properly.

 

No I am using the new power cord it came with. It is a 90 watt power adapter with the blue light integrated into the cord itself.

 

Well I guess that's not it. I hate the stupid blue light on it. Don't they realize that it lights up a room when you are trying to sleep?

 

yeah...i know what you mean...it does get really annoying...but not as annoying as having your computer freeze on you randomly!

 

Tell Dell about the incompatibility between the graphic card and processor.

I noticed the incompatibility before the system even shipped, and despite MANY calls to upgrade to the 1GB card or to downgrade to an i5, they told me that I need to wait until the system arrives in my hands before anything happens. I understand that reps don't have the ability to cancel an order but wouldn't it make more sense for Dell to fix the system while they still have it, instead of sending me a faulty system and creating a new 'replacement for the replacement'?

On the day I received the Studio 14, I called Dell back as instructed. I subsequently spent the next 5 hours being passed around Dell - from Studio/Inspiron Canada, to XPS Canada, to Customer Service USA. Basically, the XPS department said they don't deal with Studio's, and the studio department told me that the XPS department has responsibility since it's an replacement for my XPS. I'm still surprised at the waiting time for Inspiron compared to XPS during non-peak times (30-45 minutes vs. 1-10 minutes for XPS).

I eventually got to a manager and after explaining how I was passed around, as well as my 5-6 motherboard replacements for my XPSM1330 (and how I didn't want another ticking time bomb), was offered a Studio XPS 16.

Studio XPS was in production since April 16th (day I received Studio 14). Was cancelled on the 19th. Production started again 20th. I tried pushing for the 256 SSD because of the huge hassle I've had to deal with but haven't had luck. Mind you, my original replacement order began on March 16th, and despite being promised by a manager that my replacement would be a lot faster than my prior replacement, reps have been "setting my expectations" to 3-4 weeks still.

Hopefully everyone else hasn't wasted as much time as me dealing with Dell.

Specs in sig.

 

Just got the replacement specs today:

1 224-8082 BASE,NBK,STDO,1458,CTO
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 312-0975 56 WHr 6-cell Lithium Ion Primary Battery
1 313-4783 Integrated High Definition Audio 2.2
1 313-8452 8X DVD+/-RW Dual Layer Drive
1 317-3620 Intel Core i5-430M 2.26GHz (2.53GHz Turbo Mode, 3M cache)
1 317-3651 3GB Shared Dual Channel DDR3 at 1066MHz
1 320-8790 14.0 inch High Definition (720p) LED Display with TrueLife and Camera
1 320-8825 ATI Mobility Radeon HD 4530 512MB
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks
1 330-6222 Windows 7 Label
1 330-7080 Back-lit Keyboard
1 330-7423 MOD,MEDIA,DVD,DRVR,RDVD,1458
1 330-9841 Black Chainlink
1 342-0532 250GB 7200 RPM SATA Hard Disk Drive
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 412-0148 No ISP requested
1 412-0360 Soft Contracts - Banctec
1 412-1397 No Productivity Software requested
1 420-6436 PC-Restore, Dim/Insp
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-7938 Dell Connect 2.1
1 420-9100 Dell Dock Consumer
1 420-9352 Dell, Software, Wild Tangent Inc Games
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 421-0161 Facial Recognition Software Application version 2.4 Compact Diskette
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 421-0323 Windows Live Search,Multiple User Interface
1 421-0757 Skype VOIP Application
1 421-1009 Dell Webcam Software 1.4 Application Kit
1 421-1193 Download Store Links
1 421-1362 Dell Software,Roxio 1.0
1 421-1582 Cyberlink Power DVD 8.3 Playback
1 421-1737 Genuine Windows 7 Home Premium, 64bit, English
1 421-2086 eBay Webslice
1 430-0735 Dell Wireless 365 Bluetooth Module (2.1)
1 430-3619 Intel WiFi Link 6200
1 461-8389 No Virus Protection Requested
1 467-0019 Integrated Network Card

Not super thrilled about it after an online chat with a rep who said he would request the 1640 and would call with an update tomorrow. I talked to order support today about losing XPS support and he assured me all Dell support is most excellent, etc. but it will be interesting to see what the technical support guy says when he calls tomorrow, if he does actually call.

 

Yeah, the funny thing about that XPS support thing for me is that every time I contact them through it (usually on chat) I always get told I've reached the wrong support and that I have to call some other number and that I can't use chat even though I clearly have an M1330 with the 4 year complete warranty coverage thingie. Although I am occasionally able to get help from the chat, it seems to depend on how demanding or upset I sound i suppose.

After 5 motherboard replacements (and several other things) I think I deserve to be a little upset occasionally though, no...?

 

The difference between XPS support and regular home support is like day and night. The quality of the reps seem about the same but the regular support's wait time is much higher and their ability to make decisions seem to be a bit lower.

 

Omg.. Keep calling them. Don't settle for a studio 14. These are the specs I got with mine.

If you cant decipher what's in here I got SXPS 1645
Core I7 720QM
4 GB RAM
500 GB 7200 RPM
ATI 4670
RGBLED Hi Res

SERVICE INSTALL MODULE, SOFTWARE, NOTEBOOK, 1645

CORD..., Power, 125V, 2.5A, 1M, C5 United States
Module, Adapter, Alternating Current, Delta - Ac Adapt, 130W 3P, World Wide
Adapter, Alternating Current 130W, Delta - Ac Adapt, 3P, World Wide, M09
Module, Keyboard, 86, US-ENG, DellAmericas Organization, 1640
Keyboard, 86, United States England/english, Xps Liteweight Single Pointing Backlit
Ship Group, Notebook, North 1640, England, Dell Americas rganization
INFORMATION..., NO ITEM
TECHNICAL SHEET..., WIN7, ENGLAND/ENGLISH...
KIT..., DOCUMENTATION..., BINDER..., ENGLAND/ENGLISH..., 1640, DELL AMERICAS ORGANIZATION...
TECHNICAL SHEET..., DRIVER DOWNLOAD, ENGLAND/ENGLISH...
TECHNICAL SHEET..., SOFTWARE..., FI-BACKUP-WEBSITE, ENGLAND/ENGLISH...
Module, Shipping Material System, PALTROW, BULK
MODULE, BATTERY, PRIMARY, 85WHR, 9C, SAMSUNG POWER DIVISION
Battery, Primary, 85WHR, 9C Lithium, Samsung Power Division
Module, Dvd+/-rw, Hitachi Lg Data Storage, Extreme Performance System, 1640
Assembly, Dvd+/-Rw, Serial Ata, 1640, Hitachi Lg Data Storage
MODULE, PROCESSOR, CLARKSFIELD, XXXXX, 1.6, 6MB, 1645
Processor, I7-720QM, 1.6, 6MB, Clarksfield, B1
Module, Label, Intel, Notebook, CI7
Module, Dual In-line Memory Module, 4GB, 1333MHZ, DDR3, 2X2G
Dual In-Line Memory Module, 2GB1333MHZ, 256X64, 8K, 200
MODULE, LIQUID CRYSTAL DISPLAY, 16, FULL HIGH DEFINITION, WHITE, 1645/1647
Assembly, Liquid Crystal Display, 16FHD, White, 1645/1647
MODULE, ASSEMBLY, BASE (ASSEMBLY OR GROUP)..., NOTEBOOK, M96, 1645
Screw, M3X3, K SCREW HEAD..., MICROSOFT..., BLACK OXIDE...
Assembly, Heatsink, Notebook, Discrete, 1645
ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., DISCRETE..., M96, 1645
Module, Information, Liquid Crystal Display, CRV, WHITE, 1640
MODULE, MEDIA..., DIGITAL VIDEO DISK DRIVE, RESOURCE DVD, 1645
Module, Label, Microsoft, Notebook, Windows7
Module, Hard Drive, 500GB, Free Fall Sensor, 7.2K, SGT-HOLL
Hard Drive, 500GB, Free Fall Sensor, 7.2K, 2.5, SGT-HOLL

 

That's quite a nice 1645, what were the original specs of you're 1330?

Personally I really don't like the studio 14 at all and I don't think its nearly as nice as the m1330. A friend of mine has the studio 14 and it just doesn't have the same feel to it. The XPS16 on the other hand would be perfectly acceptable to me as I no longer need something that is mobile.

 

I was originally offered the studio 14. I kept insisting on the SXPS 16 spoke to the case manager and we ended up building the system. As for my M1330 Specs they are.
T7300
2GB 667 ram
120 GB 4200 HD..
8400 Nvidia gs or gt? Don't remember..

As you can see it was a huge upgrade.
I was however an early adopter. I paid about 2100 for my system when everything was said and done.

 

i am in the process of getting my studio 1458 replaced, I am really pissed off about not having xps tech support, so I have urged for them to replace it with a studio xps 16. They are supposed to contact me in regards to telling me what they are going to replace it with, hopefully I can get the same xps system specs as you.

The studio 1458 came with a core i7 and an ati 5450 with 3gb of ram but i am still unhappy with the long wait times for tech support.

 

I really sorry about your problems with the M1330. In my case I have this computer for almost 2 years, the only problems are a faulty memory (It was caused by a blackout) dell remplaced it. And now the LCD reed switch that is rare but I bought a used wled display (all the top part of the PC) waiting for shipping. maybe the fault was because I put the laptop with big books in the backpack and maybe pressure and hits damage it. I just bought a sleeve for that reason. I use the PC for play, spite the GPU gets 100 C in the past never have a problem with it. Now I made the copper mod on it confusing the LCD problem with GPU problem. Ib the mod is awesome, it mantain the temp below 85C in normal setting and overclocked it can get a little more temp maybe 87C but that temps was common before the mod. I think this laptop is one of the best if not have a lot of problems. Dell only need to has a better cooling and a better graphic card for this PC and its all. Why to make a new PC, is more easy fix the current M1330 than make the new XPS that only last 1 year in the market??, and the M1330 is more profesional looking, almost all metal case, etc... If dell only make the cooling fan with better materials, like copper instead of blue pad and stronger cooling, maybe the same cooling but more big and more powerful fan. Also upgrade the GPU. This will fix all the problem and the PC will last long because a lot of problems was caused by heat.

Brian Soto.

 

I had a follow-up call yesterday from an agent that just informed me I was getting a Studio 14 "with the latest" processor, memory, etc., etc. I protested but didn't get anywhere, nor did I get anywhere when his supervisor called to follow-up to that call. I explained that I was unhappy with the replacement, and he wanted to know why I wouldn't be satisfied with a new computer with the latest technology. I said I wasn't happy with the overall experience, and basically explained that he would make a note of my displeasure with the replacement.

So... Today I sent an email to one of the original agents who helped me, and that I had sent a comparison between my current system and what a Studio 14 would lack, and tonight I called XPS support to basically plea my case yet again. If this guy had an accent I couldn't detect it, and his name was "Chris" which leads me to believe this agent may have actually been based in the United States.

Anyhow, he asked me if I had requested the Studio 14. I explained that I had requested not to have it, and had asked for a Studio XPS 16 as it would maintain the M1330s features as well as XPS support. He placed me on hold to speak to his "technical manager." Five or six minutes later, Chris returned to say his manager said they would cancel the Studio 14 order and replace it one for a Studo XPS 16!

So... I'm cautiously optimistic, and will of course report back as soon as an order is generated and I see my specs. Thanks for all the info and encouragement as I adjust to this phase of "The Dell Lifestyle."

 

Have the specs for the Studio XPS 16. It's only a 1640, but I can't complain as I will at least keep the XPS support and the specs generally exceed those of my M1330.

In short, it will have the P8800 processor running at 2.66GHz and a 3MB cache, 3GB of RAM, the ATI RADEON 3670 with 512MB, 250GB/7200 RPM drive, and the FHD LED screen.

Full specs:

1 224-6025 XPS 1640, Intel Core 2 Duo P8800 (2.66GHz/1066MHz FSB/3M L2 Cache)
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 311-9486 3GB, DDR3, 1067 MHz 2 Dimm forXPS 1640
1 312-0811 56 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640
1 313-4783 Integrated High Definition Audio 2.2
1 313-8874 8X DVD+/-RW Slot Load Drive
1 320-7337 ATI Mobility RADEON HD 3670 - 512MB
1 320-8178 Obsidian Black High Gloss Finish XPS 1640
1 320-8188 15.6 FHD WLED Display Obsidian Black, 2.0 MP Webcam
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks
1 330-1917 DELL RESOURCE DVD,BACK-UP XPS 1640
1 330-6222 Windows 7 Label
1 341-7911 250GB 7200 RPM SATA Hard Drive
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 412-0148 No ISP requested
1 412-0359 Soft Contracts - Qualxserve
1 412-1397 No Productivity Software requested
1 420-6436 PC-Restore, Dim/Insp
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-7938 Dell Connect 2.1
1 420-9100 Dell Dock Consumer
1 420-9352 Dell, Software, Wild Tangent Inc Games
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 421-0092 DELL-DOWNLOAD-FLAG
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 421-0188 Facial Recognition
1 421-0323 Windows Live Search,Multiple User Interface
1 421-1010 Dell Webcam Central v1.4
1 421-1193 Download Store Links
1 421-1361 MOD,SW,RXO,EZCD,10.3,DE,FI
1 421-1582 Cyberlink Power DVD 8.3 Playback
1 421-1737 Genuine Windows 7 Home Premium, 64bit, English
1 421-2086 eBay Webslice
1 430-2600 Integrated 10/100 Network Card
1 430-3497 Dell Wireless 370 Bluetooth Module (2.1)
1 430-3580 Intel WiFi Link 5300 802.11AGNHalf Mini Card w/ My WiFi
1 461-8389 No Virus Protection Requested
1 468-5667 $50 Dell Promo Gift Card w/ Warranty Bundle - Arrives in 6-8 wks 90 day Exp.

Not an upgrade to a dream system by any means, but this should meet my needs. I sure wish they would have offered this in the first place!

- Rob

 

Hi all,

I'm scheduled for replacement of my XPS M1330 due to problems with this laptop (3 LED screens and 1 Mobo replaced already during 1 and a half year of usage).

My M1330 spec are as follows:
2.4 MHz T8300 CPU,
4 GBs RAM,
LED screen,
250 GB HDD,
Intel WIFI 4965 AGN,
Bluetooth,
WWAN Card,
nVidia GeForce 8400M GS,
9-cell battery,
IR remote control,
3 year NBD warranty.

Yesterday Dell Poland sent me specs for the replacement laptop. Unfortunately it is just Inspiron 1370 with specs below:

Inspiron 1370 : DISC GFX Intel Core 2 Duo SU7300(1.3GHz,800MHz,3MB)
Display : 13.3in WLED HD (1366X768)
Camera : Integrated 1.3 Mega Pixel Camera
LCD Back Cover : Obsidian Black Custom High-gloss Finish
Ship Accessory : Polish Docs
Resource DVD : Inspiron 1370 Diagnostics and Drivers
Memory : 4096MB (2x2048) 1067MHz DDR3 Dual Channel
Hard Drive : 250GB Serial ATA (5400RPM)
Optical Drive : 8X DVD+/-RW Drive including software
Power Supply : Inspiron 65W AC Adapter
Power Cord : European
Battery : Primary 8-cell 80W/HR LI-ION
Graphics : 512 MB NVIDIA GeForce G 105M
Wireless : Intel Wireless Card Label - Core 2 Duo
Wireless : Europe Dell Bluetooth 365 Card
Wireless : Intel WiFi Link 5100 (802.11 a/b/g/n 1X2) 1/2 MiniCard European
Keyboard : Internal US/International Qwerty Keyboard
Operating System : Polish Genuine Windows 7 Home Premium (64 BIT)
Polish Microsoft Works 9.0 (Word Processor, Database) with Recovery CD
AntiVirus : McAfee Security Centre 10 (30 day subscription) Software MUI
Standard Service - 1 year of coverage included with your PC
No Warranty Upgrade
No Accidental Damage Support
No DataSafe Online Backup 2GB
Inspiron 1370 Order - Poland

I'm not satisfied with this specs and with this line of product (Inspiron is kinda entry level laptop). More than that:
- CPU seems to be slower than what I have now,
- no WWAN card,
- just 1 year basic warranty (less and worse than what I have now).
- no IR remote control (which is very useful during presentations).

As there's no replacement in 13" XPS line should I ask for Studio XPS 16 as well? This is only one acceptable solution for me although XPS 16 is a little bit bigger.

 

No way! I'd let them know that your previous machine had the bluetooth, WWAN, HDMI, etc. and that you expect your replacement to include those as well, not to mention the slot-loading drive and XPS support.

Just keep calling.

Also, I don't know if is any different than in the U.S., but I was told that my warranty should still apply on the replacement system, although it hasn't been shipped so I can't go online to actually see if the XPS Studio 16 coverage will have the exact same dates as my M1330.

Anyhow, good luck - and don't accept an Inspiron!

 

That's what I'm going to. I will keep you informed...

 

|||||||||||||||

 

Just wanted to add... they're going to keep telling you that a M1330 to SXPS16 isn't possible since they're two different classes of laptops. Just keep emphasizing the differences between the M1330 and S14 and how the SXPS16 is more applicable (high-quality design, appearance, XPS brand recognition, XPS support, etc).

Good luck!

 

TheAnalyst Studio 14 is not available now here in Poland.

I spoke with them yesterday, told them I'm not satisfied with Inspiron line and its specs and suggested Studio XPS 16 as a replacement justifying that SXPS 16 is the only XPS-line laptop available now in Poland. Rep told me he's going to assess it and send/call with new replacement proposal soon.

Did anybody get the replacement from bussiness line laptops (ie. Vostro, Latitude, Precision) due to non availability 13' laptops in XPS line? Is that possible?

 

1.3 Ghz????????

 

I think their business line is independent from their home line so a replacement from business isn't possible. Worth a shot though.

 

I still don't know what I want to do about my replacement. I've had the 1458 replacement for a few weeks but have still been using my hot 1330 because I don't like the feel of the 1458.

I primarily use my laptop for mobility and cant stand the thought of having one larger than the 1330.

Options as I seem them:
1. Keep the 1458 (which has a slightly better processor than my 1330) and just deal with it as it probably won't have the same problems as the 1330's have, and I also loose XPS support.

2. Battle my way to get a XPS 16 which is much larger than I want and they may only give me a core 2 processor.

3. Ask for a refurbished XPS 1340 replacement. They still have these on the outlet site, but I'm worried it will have the same problems as the 1330. I'm leaning towards this option because I want a small laptop but don't want the alienware 11 because it is too small and has a slower processor.

Any advise or comments on option 3?

 

For replacements, don't you have 10 days to send your M1330 back to Dell before they charge your credit card (or chase you for the laptop/the monetary amount)?

If mobility is your concern, stick with the S1458.

XPS1340 will have the same problems.

I would suggest asking for the SXPS16 with similar specs as your S1458 (which is a reasonable request) since you're unsatisfied with the S1458's appearance.

But definitely return SOMETHING back to Dell soon before they think you stole their laptop...

 

Haha, they have called but I've been through so much with this POS that I really don't care if they have to wait to get it back. They don't have my CC either...

I guess I will call today and request a 16 w/ same specs as the 1458. I don't think I would be happy with the lower res lcd, any advice on getting the good one?

 

Well I just called support again to request a XPS 16 and my good friend "John" got it approved right away. Now I just have to wait to see what the specs will be.

 

What about an Alienware M11x?
Alienware M11x Laptop Details | Dell

Some people seem to have gotten 'em and it sounds like a pretty sweet (and compact) system.

 

The screen is a little too small for me to work on and it is only available in a DC2 1.3GHZ.

 

After more than a week of silence from Dell, I called them to ask how's replacement for my M1330.

There are 2 options:
1. New SXPS 16, but I was told I would pay extra because SXPS is bigger than mine XPS M1330.
2. It is possible (but rep wasn't really confident) to get a replacement from Dell's bussiness line of 13' laptops.

Reffering to No. 1 solution, I told him, it's not my fault Dell doesn't offer anymore 13' XPS laptops. But he underlined I would pay extra. What for?
So they going to send me an offer with SXPS 16. I'll check what specs are and what the h... I'm going to pay for.

Second solution is not bad at all however I couldn't find a 13' laptop from that line with HDMI.

Any thoughts?

 

Hey XPSPL. I agree with what you said, it most definitely is not your fault that they don't offer a 13' XPS laptop anymore. I would suggest you escalate to a manager and express your discontent with having to pay for anything. Even the 13' business laptops can't "match" your m1330s specs as you said there is no HDMI. If the manager route doesn't work, contact Dell's Unresolved Issues through HERE. That has yielded good results for some people. Sorry to hear about the corner Dell is trying to put you into . Good Luck.

 

If they don't offer a direct, suitable replacement, then the SXPS16 should be offered to you without additional charge - assuming that's what you want.

Otherwise what they're proposing is basically a bait-and-switch. Perhaps you can get the guy at Dell to understand that... Say "bait-and-switch" a lot.

 

My case is already known by Dell's Central Europe Dept. Even though it hasn't been resolved since April 16. This is me calling and sending e-mails to Dell Poland and Dell CE but with no avail. From their side there was a promise to call me today. Guess what... it's 9PM local time and no call.

What do you mean by "direct, suitable replacement"? There's no 13' laptop within XPS line. So basically SXPS 16 is the only one XPS to be offered now. Do I have any choice? For me M1330 is a good compromise between power and portability, with still big enough keyboard or screen to work with and in the meantime light enough to take it everywhere without being A. Schwarzenegger.
I'm demanding Dell customer having chosen and built my M1330 deliberatly down to every option I had on Dell store. And now I'm offered a plastic Inspiron 1370 or extra payment for SXPS16.

Dell, Am I asking to much

 

No you're not.

As I said, since the SXPS16 is the nearest option available, they have no right to ask you for additional payment - otherwise, as I also said, it's effectively a bait-and-switch.

Is this someone called Vinisha you're dealing with by the way?

 

No, there are two other persons from Dell CE and one from Dell Poland I'm dealing with.