Problems? See this thread at archive.org.
Just got approved for an SXPS 16 system replacement! (thanks a ton to the help of this forum)... 4 days after a service tech replaced my motherboard (only my 2nd onsite mb swap) and the nvidia GPU on it was clearly DOA... major screen flickering 10x worse then the previous mb.
I should have called 6 months ago for overheating issues instead of waiting for flickering lines and portions of the screen shading/flickering. Was 1 month out of warranty when I called 10 days ago, and encouraged by the XPS support rep to aim for a system replacement as I didnt want to ship my 1530 under the nvidia limited warranty extension just for another bad motherboard, so I paid for 1 year warranty extension on that first call and the rep filed it as resolved, and then I called back 3 days later when warranty was active.
Motherboard was replaced onsite the next day and temps showed the same overheating problems so even if no other problems I planned on calling them back within a month for a 3rd mb replacement.
Then I walk by my desk one afternoon and saw major random screen flickering. My m1530 was just sitting idle, no overheating, nothing, yet it was so bad that I had time to grab my phone and take 10 minutes of video. Posted a few clips on youtube as proof if needed, given that I'm going to demand a system replacement 1 week after extending my warranty and a few days after mb replaced.
Spent a lot of time on hold because I kept saying no I want to talk to a supervisor as the rep pretty much begged me to settle for one more bad motherboard and call back next time for a system replacement. Told him given the time and money that my bad m1530 has cost me already, days off work for onsite service calls (now they want 2 days in the same week!), in no way was I going to settle for anything less then a system replacement now, and if that is denied then I'm demanding that they refund me the 350 bucks for extending my warranty which shouldnt have been needed yet I was forced given the sad state of the nvidia limited warranty extension... and I put that $350 towards an HP while I pursue my m1530 problem with unresolved issues.
The rep called back an hour later and said I'm approved for an SXPS 16 system replacement (now comes that battle... might need this great forum more then ever!) I must note that they never asked me for the weblinks to my youtube clips as proof, and never had me re-run diagnostics etc. It was time consuming but not difficult to prove my case as they're obviously well aware of the issue at hand, nvidia causing certain death of our m1530's. Also on the call back the rep thanked me for being understanding and nice through the torturous process, so it sounds like Dell requires them to make it tough on us, especially with the amount of system replacements, but the customer can still win!
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They should be able to exchange your battery with a 9 cell if that came with your original, but asking for another battery to keep is kind of low.
Looks like they are building you a brand new system. You got lucky.
I think they either offer a refurbished with higher spec or a brand new system with near identical spec.
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You guys are such a bad influence....
I called about a continuing problem where they've been out to fix it a few times - my screen puts out 179 nits vs. 280 on my wife's e6500, and they are authorizing a replacment, they're working on a xps15, don't know a damn thing about them, but I have 40 days left on my original 3 year in home warranty - W H E W !!
BTW - any special requests when configuring the new system - not sure what the latest is on these systems as I was so happy with my m1530 that i wasn't planning on upgrading for a long time... -
After a third motherboard replacement I am again having heatproblems with my M1530 (as expected). I have totally had 8 overheting mobo's and have had one system replacement 2 years ago.
Now im in contact with them again and opting for getting replaced with another system.
Is it just me or is it quite obvious that the tech ppl never read the actual emails at first? Ive stated that i had overheatingproblems and included temperature-readings of (ACPI 100C, CPU 93C, GPU 94C) that I've measurd with HW-monitor.
What is the first thing the tech guy replies in his mail? "Please go to "www..." and download the program HW-monitor and measure your temperatures and email them back to me. Gaah!
Trying to bypass that guy and opting for a supervisor directly, but I'll guess I will have to do the Dell-dance a while longer (gotten pretty good at the steps)
I will keep you posted on the progress -
Sorry that your having further problems.
You have the Mobo replacements on your side towards getting you a new lappy.
I think some of the Tech's "read or see what they want".
Are you contacting via chat or phone? If your going thru phone, in the past the minute I got a Rep on the phone, I have asked to speak with a Supervisor immediately..that way I don't have to go thru the agony of repeating my situation once again to the Support Rep.
Good luck to you on getting some resolve today. Remember, if they are unwilling to work with you..there is always the Unresolved Issues form you can fill out.
And, have you seen this thread? NVIDIA Settlement- Defective GPUs
Cin... -
Yeah saw the Settlement but as the time limit has passed and since I have more than 1 year left on my warranty, i thought to only opt for a replacement. Always good to refer to their admission of faulty parts if they try to place guilt on other computer parts though
I've contacted them through mail (sweden does not have the chat option for XPS), mostly because I dont think i can mantain the emotional aggrevation level that I would need if they try to offer me another mobo-replacement. I rather prefer to take it a bit slower and be sure that I can stand up for my cause and back it up with relevant tech-info and passages out of swedish law supporting my request.
UPDATE: Got a new response from the same techie offering me to send the computer away for 2 weeks for the to repair it, Yes replacing a mobo and heatsink at another location for 14 days instead of doing it the next day at my home is a much better solution. Asked again for a sup. to get in contact so we'll see
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Just got a 3rd email and now the tech had talked to her supervisor and I've been granted a new system =)
A sales rep or something is going to contact me regarding the building-specs now
Do you know how the warranty-works? I have little over 1 year left on my extended warranty with this computer, is that getting transfered? Considering the history of faulty parts im kinda interested in prolonging the warranty
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Sweet! That's great news for you!
Your warranty will be transferred over to your new system! I would assume you will be getting a XPS 15.
What you can do is try and get them to add on more warranty coverage to your new system due to the prob's w/your 1530. When you get your spec's look it over to see if they added warranty coverage.
Cin... -
Thx for the tip, I'll try that =)
I am going to work hard for the Screen as i currently have 900x1440 and their are obliged to provide equal or better performance
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No prob!
Yes, when you receive your specs..be sure to look at them closely compared to what you currently have. Like you said, they are supposed to provide equal or better system on the replacement.
I had to have them send me a 6 cell Battery separate, as they didn't include it when shipped (On my 1530 I had purchased the 6 & 9 cell together). I even made them send me a new travel remote for the 1647 (they left that out).
Cin... -
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Upgrades are always nice!
Well, the i5 for desktops is 4 cores without the hyperthreading. The core i7 has 4 cores but with hyperthreading so it looks like 8 cores. Both have TurboBoost though. : )
And, for laptops the i5 has 2 cores without hyperthreading, but with the TurboBoost which the Core i3 does not have. The Core i7 mobile has 2 or 4 cores depending on the model and hyperthreading and turboboost.
Cin... -
Hey, don't know if you guys remember me but here's a long overdue update on my story:
I am an original M1530 owner, bought it in August 2008. Got it replaced by another M1530 (brand new, not refurbished) in early 2009 due to a hard drive failure, assumed due to the overheating also on that laptop. That replacement is the one I've been using since (and thus, currently). Got the 8600m GT, fan, heatsink replaced around April of 2010.
And now here we are. Overheating problems starting to appear again - 90 degrees Celsius for GPU at least, and mid-high 80's for chipset. Last April's replacement was due to 100+ degrees Celsius GPU.
Called Dell today, and I will be getting a technician to come replace the same parts again. However, I asked about system replacements and they said if it happens again (I know it will eventually), call and we can talk about replacements, or "system exchanges" (refurbished).
It'll either be another M1530 or a Studio XPS 1640, but if it comes to it, I will be bargaining for an actual XPS, not a Studio XPS. (I also remember that time when people got Alienware replacements, around March of 2010.) It's going to be a pain to transfer all my stuff over to the new laptop after two years, but if it means these overheating and performance issues (random drops to 5-10 FPS in games) go away, I'll gladly do it.
Anyone else have recent experience with system replacements for the M1530 (besides lindstroem, congrats btw)?
I will keep you updated if and when things change. -
Always good to see you around, Cin. Thanks for the reference and advice -- I'll be sure to keep them in mind as always. Time to enjoy a couple weeks, maybe even months, of "overheating within normal range for an M1530" .
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Same to you!
It's so unfortunate the c o n t i n u i n g issues with the GPU that nearly everyone has had since purchase : (
Be sure to keep us updated on your progress!
Cin... -
Hey our stories are quite similar I got my first system jan 2008, got it replaced with a brand new system jan 2009 and after three replacements now getting another system in jan 2011
I think they are quite aware of the fact that all mobo's more or less will break down when under gaming pressure but think that they try to replace them in the hope of not having to replace the entire system.
I doubt that you will be getting another M1530 as replacement (and is imo rlly nothing that you should opt for). In the last mail from Dell tech they said that they did not have anymore M1530's to use as replacements so you will hopefully get another system.
It seemed like im not going to get a refurbished computer as they were going to contact me regarding the system build and wether i wanted to upgrade some parts.
So hang in there and I think that you will certaintly get a replacement next time the heats starts uppin' again. For more references about ppl getting replacements, scroll back in this forum about 4-5 pages and you will find a bunch of ppl as well
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Sorry to hear it, which GPU do you have and how warm did it get?
Can always hope that it's because of a poor heatsink and bad paste-application. Heard some ppl in the forums having high temps as well and they have been able to sort it out by reapplying thermal paste of better quality.
keebz: Thanks mate I will update the thread with the results from the negotiation with Dell when they contact me
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Whoa yeah that aint right. Nice specs. Good luck
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Hate the fact thats its weekend. Wanna come to an agreement as soon as possible, now i have to wait and hope for two whole days
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^^The weekend will go by super fast!
Hoping Monday you will hear something back.
And, they give you that cost on the HD & Graphics card upgrade..Wouldn't be nice if they just said "free"
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Indeed, I added some lines about hoping they would cooperate with my requests in light of all the troubles I've had with the M1530.
But dont mind spending some money on getting the computer upgraded, going to try to extend my next day warranty as well (1 year left atm) -
^^*fingers crossed for yah* : )
The warranty surely does come in handy ~ I've had to use both.
Don't forget to check your account @Dell every so often to see if they added any updates there!
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Hey, it's me again
I'm glad you are getting a replacement and it sounds like a non-M1530/1640? It sounds like perhaps the unit might be in production based on that translation, especially considering the short length of time between your follow-up email and the Dell Support update.
There is no way for you to call them?
Is it just me or do those specs indicate an XPS 14 instead of an XPS 15?
But yeah man, congrats on your eventual replacement, you shall be very happy once you have the kinks worked out.
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Heya,
It was a X15, Ive mailed them regarding wether they have sent it to production or not so we'll see what response i get
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Update regarding SWAP-process.
I got a response from Dell support now. Kinda weird because earlier they denied my request to upgrade the processor from i3 to i5 by showing performance evaluations of the i3 to my previous processor. They also denied me the FHD screen with the comment "its not that much lower resolution to get 720p from 1440*900". I responded that I didnt care for their interpretation of "not that much lower" and that I was entitled to equal or better performance of each separate component in the computer.
They now responded with an updated build spec:
Processor
Previous suggestion: Intel® Core™ i3-370M (2.4Ghz, 4Threads, 3M cache)
New suggestion: Intel® Core™ i5-560M (2.66 GHz,3M)
LCD (This was the component I was fighting for)
Previous: 15.6 High Definition WLED TL (1366x768) 720p
New: 15.6 Full HD B+RGLED TL (1920x1080) 1080p
Hard drive
Previous: 320 GB seriell ATA-hårddisk (7 200 v/min)
New: 500 GB seriell ATA-hårddisk (7 200 v/min)
I responded asking wether my assumtion that no additional fee was involved (since Ive had asked how much a processor and hard drive upgrade would cost), and they simply responded that they were happy that we had found a suitable solution and that the production ought to take 2-4 weeks.
So im am quite happy right now. Usually takes a bit of back and fourth juggling with Dell support, but in my experience they usually come through quite well.
Finally, my XPS 1530 being replaced due to GPU fails!!
Discussion in 'Dell XPS and Studio XPS' started by Cin', Jan 6, 2010.
