Official "swapping the XPS 17 L701x screen" thread

^ I think she doesn't know anything about computers and was trying to help you in the best way she could. That being said she has gone full retard.

 

For someone who works in an IT parts supplier company to not be able to answer the two questions he asked is pretty dodgy imho. She could have asked help from the techs of her company too, or used google to find the difference between a glossy and matte screen.

Good to know that they sell that exact screen though.

 

^ This is exactly how it looks. That said, I would mention that your own letters do seem if a bit far from being the epitome of courtesy as well, Ignorant. Just imagine a person who walks into a coffee shop and asks the proprietor if the coffee he serves is, indeed, coffee and not warmed up acetone? Or a person saying "I am willing to buy a Ferrari, but I wonder if you are going to sell me a Ferrari and not a Subaru?" Why all of a sudden? If a company offers an item for sale, it is obviously presumed that they sell this very item - and a question like yours could be quite naturally misunderstood.

By all means she should have requested the help of a technician and provided the exact and comprehensive answer to your inquiries. But then come on - your letter scared the dickens out of the poor girl - like she wasn't confused enough by the need to deal with those "non-glare panel types" .

Just my two cents. I won't have published her full name as well, if I were you, I fail to see what necessitates it at all.

 

"Sorry but this reply totally doesn't reply to my questions."

Why did you respond with this?

Why didn't you just say, "Thanks. So I will be receiving the V.4 screen as shown. Will it be the glossy or matte version?"

That's all you had to ask. She didn't answer all your questions, but she did answer half of them, and particularly the more important one. It's funny that she answered the question you didn't pose as a question, and didn't answer the one you did.

Now it's just a matter of if you trust they actually have it. Not really a shock she didn't know how to answer your glossy vs. matte question -- while she SHOULD BE trained to know such things and notice them and respond, it's never a shock to me when employees don't. Sad fact of life these days. Ever visited an electronics store and the people don't seem to know what a resistor is? Also, your question went beyond just asking, which may have lost her in her response (even though I totally understand why you posed it that way, because it IS a MAJOR concern from our perspective to get a COMPATIBLE screen).

 

I fail to see how she was trying to help me throgh this. I see instead someone quickly scanning through my mail and only pointing out that they have the item, like saying "just buy it, dude".
Was I harsh? No, I don't think, so. I make a question, you don't answer me, I tell you you didn't answer me. And I don't think it's not legit to me to ask them if I'm guaranteed to get what I ordered 100% sure. Especially cause I'm saying that within context. I'm explaining that I know of many people who were in the situation of receiving a different item, moreover, I am also pointing out that in their own video the guy says that he's surprised to have recieved a different screen! I can't even understand why they put a video like that. (here's the video, see at about 4:00 http://www.laptop-lcd-screen.co.uk/laptopparts/video.asp) And just look at her second mail, she didn't even make half a effort to write anything, she just copy pasted the details from the product page and repeated that they have it in stock, really like saying "dude, told you we got the f***ing thing, buy it or f*** off".

I believe I've always been honest in what I wrote. If I said things like "Sorry but this reply totally doesn't reply to my questions" it's cause her reply totally didn't reply to my questions. And I can't just reply "Thanks. So I will be receiving the V.4 screen as shown. Will it be the glossy or matte version?" cause 1) no, I'm not first buying and then wondering what I'll be receving; and 2) "thanks" what? up to what point she didn't yetsay anything useful to me. You say she answered half of my questions, which one? Note that I never wondered or asked her if the product was in stock, I had no reason to ask that as the webpage already said the thing was in stock. So I don't see what you're saying she answered to me.

 

Did you mean to say she "didn't totally [completely] answer your question" or that she "totally didn't answer your question"?

Because she did answer one of your questions, just not the other. I don't think she was being rude -- she just failed to answer one of your questions, and your response was a bit aggressive. You should've just followed up asking the 2nd question again. IMO.

 

I meant to say she totally didn't answer me at all. Sorry but I don't see why you keep saying that she answered one of my two questions. Which one would that be? She didn't say what type the screen is, and she didn't assure me I'll surely get what I order.

 

Sorry - I seem to have missed this part of your letter - this changes the situation a lot, your question was absolutely well-grounded. Pardon me, I should have read with more attention.

I think a little kindness goes a long way still You might have rephrased your second letter and get the screen, the discount and a guarantee (at least I guess so)... I would have written something along the lines of " Dear Suzanne! The quantity of screens the market has to offer is, indeed, awe-inspiring! I fully understand the effort your company undertakes to stock at least some of those, rest assured that I sincerely admire the assistance you kindly offer a screen-seeking customer like myself! etc... etc..."

I think that Thumper300zx is right btw - she means to say that yes, they have exactly the model you are interested to buy - therefore they will send it to you.

 

She most certainly inferred you would get the V.4 screen:

"We do have this exact part in stock AU OPTRONICS B173HW01 V.4."

Whether you believe her or not is a trust issue, and you are justified in your doubt, as this has been very common when ordering from other vendors saying they have this screen.

But the fact remains, she answered that part of your inquiry

So, just ask the next question -- is it matte or glossy. If she can't answer, no problem. Go to a trusted source.

Good luck finding matte.

 

Well, if so many of you got it that way, then I guess I failed at explaining myself properly, must be cause english is not my first language. Let me try again.
First of all, it is worthless to me that she's telling me that they've got the item, since not only I never asked confirmation that about it, but I also never doubted they actually have it. In fact I started my letter saying "I am interested in buying a AU OPTRONICS B173HW01 V.4", and I meant it like "I am going to buy it if I get a satisfying answer on these two questions".
Second, I see you all keep saying that since she confirmed they had the item, then she indeed replied that "yes, they're going to send me the right item".
But I do not associate the two things. The fact that they also have the item I might order doesn't guarantee me that they will send the right one to me. I tried to make this clear in the last reply to her when I say "The fact that you have that exact part in stock is a completely different story from my concern of if I'm guaranteed 100% to get the exact part if I ordered it".
Like, with the guys who ordered a V4 and got a V0, for example, are you guys therefore assuming that they sent a V0 cause the V4 was actually out of stock? If a reseller is dodgy, then they can send you the wrong item for any reason.
Overall, I would have been satisfied with a "I don't know about the screen, but I can find out" and an even quite generic "yes, sure, you will only receive what you've ordered". If she would have been able to go that far with her typing, I would have bought the panel by now. And mind you, that before I got a Kobalt laptop I was going to get a CyberPower one, but I totally left them when I had similar experiences with customer service.

 

You have to understand that just because you know there are a lot of sellers out there who aren't sending the V.4 screen when they are saying they have it, it doesn't mean another seller is or is even aware that other sellers are doing it.

It could come as a surprise to a seller to be questioned when they haven't been a part of something. That's one thing forums do to us -- we know a lot more about some very specific things than other people -- and it becomes 'common knowledge' for us, when it really isn't common knowledge.

I never bring my car into mechanics anymore, for example, because I have essentially SPECIALIZED in learning about MY CAR, and nobody around town knows as much about it as I do. I have the tendency to believe they are therefore idiots about my car, when the reality is, they can't possibly know everything about MY car, but they know a lot more about a lot of cars than I do.

You have reliable, reputable sellers right here on the site. Why mess around with others. You're causing your own trouble

Anyway -- this has become off topic -- GO SCREEN SWAP!!! (I've still got some screens available for US/Canada buyers!!!)

 

I would definitely not purchase from a seller who is unable to provide a clear answer.

They do stock the actual item at the current moment when she was replying to you.
But this does not guarantee that they will have stock at the moment when you submitted the order.

I would ask them a closed question(you were obviously asking the same) and request a "Yes" or "No" answer.

This may seem rude but in case if you did order and got the "compatible" screen so you call them up and complain...

1. You "assumed" that they will send the exact item.
2. They never "committed" that they will send you the exact item.

They simply said they have the stock at that moment. Situation changed when you ordered.

I don't think she did not have the technical knowledge to answer your question.
And you do not need technical knowledge for selling the exact item or compatible ones because they would have a chart for that.

I think the car dealer story was a bad sample but I get your point.

Best not buy from them if you have doubt.

Talk to Barlow(kuzotronics) or thumper even if you have to wait.

 

ridhuankim, I totally agree with what you said.
Anyway, yeah, I've been in talks with Barlow from kuzotronics, he knows I'm buying from him as soon as gets more screens (he's out of stock right now).
Imagine, in the mean time I'm not even playing on this laptop. It's so crap that I don't wanna do anything related to entertaining with it, I'm even seeing movies on the old laptop.

 

Yeah, you made a good decision.
Even if you had to wait, you are for sure getting the exact item if you get from Barlow.

I actually started playing Call of Duty:Black Ops with this laptop.
Did some overclocking on the video but the stock speed seems to be sufficient enough to play the game.

Planning to get Need For Speed:Hot Pursuit(I am a NFS fan) soon to play on this laptop.

Can't wait for my screen to arrive.

 

Completely agree and really thankful for that.
You guys did a great job in this forum and really appreciate it.
Another rep +1

 

I am not sure if you guys tried, but my friend has a Lenovo T61 laptop which has a matte screen.
He bought a screen protector and put it on this screen and now it is glossy screen.

It looks as if it was originally a glossy screen.

Has anyone tried this? Did you get the same result?

It seems to me that the sellers can consider to stock some matte screen and optionally sell the screen protector together as a package and let the end user decide if he wants to stay with matte screen or change his mind and make it a glossy screen.

 

Hi All.
I'm thinking in swap screen , but not sure about the compatibility ribbon cable, could anyone who has already swapped the screen tell me the part number of the ribbon cable please.
Thank You.

 

The cable you have will work with either screen.

Scott-

 

Thanks for confirmation.
I was in doubt , because when I've dissamble the screen, I saw that cable's sticker isn't saying anything like FullHD (like in L501X).

 

Hey ive been trying to find a better quality FHD screen for my inspiron 17r (n7010) horrible HD+ screen ever since i got it for christmas and found out that best buy decided to not include laptops in there extended holiday return thing and my 14 days to return it was up before i even had a chance to try it. awhile back i did figure out that a B173HW01 V.4 would physicaly fit in my laptop but didn't want to risk spending 100-200$ and end up not working. then today I randomly was looking through HWinfo program and noticed that the monitors model number was listed in there as a MC13K€173WD1(LGD021D) and basicly found through google this thread. After reading through the 1st page i have decided now to try putting one of these FHD screens in my 17r. does anyone know if i will have any problems like with video drivers or anything? I only have intel HD and no separate gpu?

 

Hi,

I want to replace a LP173WD1(TL)(A2) panel with the same panel. Jeff at Studio Technology reckons they only have stock of the (A1), but that they are compatible.
Can anyone tell me (a) what the diff is, and (b) if they are in fact compatible and will work OK?

Thanks.

 

Guys, can someone explain me how you're supposed to buy from this site Studio Technology? ( http://www.yslcd.com.tw/Product.aspx?&&ProdCode=B173HW01+V.4)
It doesn't seem to be a site where you can just buy single parts, you can't add an item to the cart for example, only inquiry..
But I read some of you have used this site to buy, but how does it work?
I did just inquiry by the way...

 

Dario,
It's not a retail company, it's for trade. You have to email them for a quote but don't forget that you will need to pay volumetric shipping and EU VAT and Duty on your purchase.

If customs find out that is.....!

They will sell you a screen however. I have used these guys in the past.

 

Thaks Lee, I get it now.

 

Wrong thread.

 

Does anyone know where I can order a 17.3" matte screen for my 8170 which has not arrived yet? What are the differences between v4 and v5? I'm sure it's somewhere in this thread but I didn't feel like browsing through almost 70 pages, lol.

 

The v5 is Matte and the v4 is Glossy. I recently installed the v5 in L702x.

 

And what can u say about the picture quality, the viewing angles, the brightness, ...

There are several tests with v4 but no one with v5.
I am really interested and considering a v5, because it isnt clare.

Bomo

 

Hi,

I am also looking for this exact information, I reckon for the programmers between us (who also like movies and gaming) the matte version is the way to go (at least for me) because we look at text most of the time. What I would love to know is whether the v5 screen is compatible and worth the money (ive already posted a question to kuzo - can we buy it there?) and after i receive my l702x (in a couple of days) I will be willingly to buy&test one of these screens provided I can return it if its not good enough.

thanks,

 

After a chat with Lee (from kuzotronic.com ) he confirmed to me that the matte is the V5 one (this info was already present in this thread somewhere ) and he will try to find out if it can be procured. Now im pretty sure im not the only programmer here that will get/has l701x or l702x

anyone else interested in the full hd matte screen ?

 

Hi all! First of all thanks for all of the helpful and informative posts on this thread, I only wish I had came across it sooner! I just received my Dell XPS 17 (L702x) in the mail yesterday. I got the 1600X900 screen and hardware Id shows that it is a SEC544B which is a Samsung I believe. So far I have been satisfied by everything about the laptop except the screen. The screen on this laptop is horrible! The black level and viewing angles are just atrocious. I don't want to replace the screen myself because I just spent $1,300 on this brand new laptop! I was just wondering if anyone knew whether or not the 1080p version of the laptop from Dell suffered from these same problems? Do you think it would be possible to send the laptop back to dell and get them to swap out the screen for the 1080p version? I have attached a couple of pictures to illustrate the poor screen quality. The first photo is of the XPS 17 with a pitch black image set to full screen. This is with the lights off and brightness set to half way between min and max. This was taken from about 1.5 ft in front of the screen and perpendicular to it. Notice the dark arc that starts in the bottom 2 corners and goes across the screen leaving the top 2 corners and bottom middle a lighter shade of grey. The second picture shows a side by side comparison of this laptop with my old laptop, an XPS M1530 (1440X900). The screen brightness and angle of the screen is set to the same as the XPS 17 and with the same black image full screened. The M1530 screen is barely visible. Sorry for the grainy pictures, they were taken with my iPhone. Anyway, thanks for any help or suggestions on what I should do.

-LW

Dell XPS 17 (L702x)
LCD 900p (1600X900)
Intel Core i7-2720QM @ 2.2GHz
8GB RAM
Nvidia GeForce 555M GT 3GB DDR3

 

The picture quality is great and I like the anti glare. I am having trouble finding an accurate color profile for it though. The yellows seem to be a little bright.

 

Hi,

where did you got the screen from? you US or EU? how much was it ?

hmm probably you need to search the net on how to calibrate the panel (I have no idea either).

 

Good info there. I'll update the first post accordingly.

If the price is right, a matte HD screen sounds like a very good thing.

 

Well on aliexpress.com i found some reseller. He said that they also have the v5. And it costs excatly the same as the v4.

Wholesale AU OPTRONICS B173HW01 V.4 LAPTOP LCD SCREEN 17.3" Full HD LED

If you chat with ShiBiao Luo, he will offer you the v5.
As they use ESCROW I am very optimistic to get the panel. The payment is only released, if you confirm the deliver.

Hope that this will help.

These are the prices:

1 - 3
$120.62

4 - 10
$105.15

...

 

Very interesting, I will wait to hear from kuzo first but if I cant get it there I will give this a try. Has anyone bought anything from this site? I dont wanna end up with a "compatible" screen .

 

Btw does anyone know if there is a better option for a full hd matte screen ?

 

Hi,

I ordered my XPS17 yesterday with the 17.3" FHD (1080p) Display (No 3D). I didn`t find many reviews about the non-3D FHD Display yet.

In the case the Display is crap (for me), does anyone know if there will be any problems to change it as mentioned here? I guess it`s the same connector as the standart 1600*900, because optimus is working and it "only" has 60hz, too.

 

I bought LEDs there for illumination.

 

So small is the world
Let's see what you get .....
Greet,also Mitchell2.24 of which I have heard long nothing more

 

after a month and a half mine is finally here, first impression and first 3hours on this new machine and is a total beast hardware wise but dell choose not to have the most beneficial led arrangement on this laptop (the hdd led) shame. I will post a full review (from a programmers point of view) after a couple of days and if i decide to keep the machine i will order a fhd matte screen, the 1600x900 might not be enough for everybody.

 

@cdaugustin

The HD + panel you can not be happy ....

 

I got it on ebay, $185 shipped:

NEW B173HW01 V5 17.3'' AUO LCD LAPTOP SCREEN EXACT - eBay (item 120687964857 end time Apr-18-11 11:21:18 PDT)

 

having a screen replacement ordered is a MUST the original 1600x900 is not good enough for somebody who lived for 4 years on 1920x1200

 

Guys can you please have a read at my last post over here?
Maybe you know something that can help me..

Thanks

http://forum.notebookreview.com/sag...reen-lp173wf1-built-stock-my-new-x7200-4.html

 

Not happy with laptopscreen.com right now...

I ordered the v4 AUO through them earlier in the week. Some users in this thread had posted that they had received instead the v0 which I would also be OK with.

The screen I actually received was the LG LP173WF1 which 'ignorant' refers to in his link above. This screen is hardly worth the money and minimal improvement to viewing angles. I've contacted them and asked to have it replaced with the AUO screen I'd ordered or issue me a RMA/refund as well as pay for return shipping. We will see how this plays out....

long story short, I'm not so sure I would keep them on the 'good resellers' list right now.

 

They basically sent you the screen everybody is trying to get rid of.
In fact, wasn't the LG LP173WF1 the screen you had before the swapping?

 

When I had the L701x it was the exact model that was installed from the factory(1600x900)
that's just naughty.....

 

That is just off the rails. Let me know how it pans out and I'll remove them.

 

Yet another example of these bloody crappy resellers!! It angers me so much!

I wish I could get hold of enough V4's for everyone. How many people are still after them? Maybe I can sort something out if I can get 5 people interested??