***Official Studio XPS 1645 Intel Core i7 Discussion Thread!***

If I could get a straight answer that mine has been delayed I would cancel the order but for now I am getting the same answer you was "everything is fine, and on time" If you ordered yours on 10/09 and not getting yours til 11/30 then I am afraid that since I ordered mine on 10/26 that mine will be pushed further down the calender since I have a 11/17 EDD

 

Well, i think it goes back to part numbers changing somewhere, and instead of just updating to the correct part number they have to cancel/reorder those. I think this because it had ben mentioned to someone and thats the ONLY difference in my old/cancelled order and the new one they did today.

I'd be willing to bet, since you had the right part number, yours will be fine.

 

Im wondering how Dell Financial is going to handle this, I got mine through my Dell card but I am not going to make a payment on a laptop that I dont have.

 

Moose, that's not fair. I ordered on 10-19 and still have an EDD of Nov. 13. You should receive before I do. This is BS. I would expect better from Dell. But yeah I was also told the Studio XPS is 'the top of the line notebook' and they're not having any delays and this was 10-19 I ordered and was told this. ):

 

Thats what Im kind of hoping...sad that everyone has to be pushed back to the end of the line...this is going to have long, hard, reprocussions for dell and people will think twice before they order from them again..I know once I FINALLY get mine, this will be the last time I order...unless I cancel first

 

This has happened before, 2 years ago when they first released the colors for the Inspiron line. I ordered Midnight Blue and mine kept getting backed up.

 

Right? I was told there were people from late September being pushed back as far as DEC 18th.

Funny I talked to about 3 people in the last hour and now when I call to try to get a new rep to see how many different excuses I get, somehow it tells me they are closed?

 

What number are you calling directly? Customer Service? I should call see if they tell me anything different?

 

Yeah, I tried to chat with them online but they have turned their chat server off...You can run dell but you cant hide...gonna get alot uglier before this gets any better....best thing they can do is cancel all the orders, apologize with giftcards and try to get out of this as gently as possible.

 

where did you guys see that your EDD had changed..I go online and look and mine is still the same but im afraid im missing it..??

 

Well I go to Dell.com>order status then log in. Mine is still the original date but how can it not change if people who ordered before me are now expecting their notebooks on Nov. 20 when I'm allegedly getting mine Nov. 13?

 

that is my fear too...I think that we are being strung along and as we get closer to our date, we will be pushed back too...

 

I think this is a matter of bad timimg...I guess since we ordered AFTER they got the new wireless card on the order that they didnt have to redo our orders but all the other people whose orders had to "Stupidly" change due to Dells Screwup, they have to go to the back of the line because of a stupid wireless card.

 

Yup, that's exactly what happened 2 years ago with me. Day of my EDD came and I got the infamous e-mail. So do we wait for our EDD's only to wait all that time and see our orders get pushed back or cancel NOW? This is a hard one as I really want the Studio XPS 1645. Well I already have my eye on the New HP Pavilion DV8t. Pretty similar except larger and cheaper Time will tell.

 

Well as long as dell dont send me a bill, im gonna wait this out until they send me my laptop or change my date at which time I will just cancel this stupidity.

 

Funny thing I noticed thought is on the order details page it always had NA in there for Estimated Delivery Date since about 3 days after I ordered. But the order status page had 11/12 in there. When i would call the automated phone # it always said 11/06 was my EDD.

Now my original order has Not Shipped and new order has 11/30/2009 in there.

 

Same here, I also did the Dell Financing. I don't know what to do though if I get the first bill soon and have no laptop. I refuse to make payments on it if I'm not using it. Some compensation is due here to anyone who gets their order pushed back and most definitely to the poor people who ordered in Sep with Edd's of Dec... that's BS. So it was the wireless card????

 

From day 1 mine has said N/A and still does, however when I click on the order number it says EDD Nov. 13

 

Yeah...appearently the 1st wireless card had issues and they, for some reason could not change the order already in the system so they had to cancel and reorder and I guess its if first come first serve as far as their new order goes..as far as date on the order status...mine for a few days said 1-1-01 and now says N/A...

 

I was looking at the dv8t as well. HP is at the top of my "I don't want to buy from them list" though. Probably will go with a Sony FW if I get delayed.

 

Yeah...appearently the 1st wireless card had issues and they, for some reason could not change the order already in the system so they had to cancel and reorder and I guess its if first come first serve as far as their new order goes..as far as date on the order status...mine for a few days said 1-1-01 and now says N/A...

 

That dv8t is sooo tempting. I was able to get pretty much the same configuration, the only difference was blu ray vs RGB LED screen. If they push me back past the 9th, I'm going to have to strongly consider getting this instead.

 

That sucks. My order was placed on 10/6 with an EDD of 11/9, and the 430-2955 wireless card. My order hasn't been screwed with yet, but I have a feeling it's coming.

same here. There is absolutely no way I'm making a payment before I get the computer. My old computer completely crapped out today. It sucks enough going a week without a computer, but if they start jerking me around I'm canceling the order.

 

Yup, I don't know what kind of screen the Dv8t uses but its 1920x1080 HI DEF so I'm sure it would be fine. But yeah I'm not messing around, Dell wants to play games well so can I...its called canceling and saying SEE YA Hopefully this problem will be taken care of and they can get these notebooks out accordingly.

 

my EDD is still 11-3 with the 430-2955 wireless card. No cancellation so far. Is there any way that I can get it by then or should I give up hope on it?

 

I am also doing the Dell financing and when my order was canceled. After I called the first sales rep to find out what the heck was going on, I was transferred to finance so that they could verify who I was (again) with the new order number. That consisted of calling me back (again) on my listed phone number and then they were able to release my new order. Completely retarded. Then I proceeded to call Dell sales again and ....(you can all fill in the rest since we are all going through it)...


And no, when I called finance, the automated thing had told me that I had no pending payments even tho the original order was deducted from my approved amount...so I'm not worried about them asking for payment until after we have received our systems.

Anyone who has Dell Financing and gets a canceled order, make sure you call financing to make sure that everything is good and your system is not on hold pending some stupid reason.

 

Ya never know and I have the exact same wireless card as you and I ordered 10-19 with an EDD of 11-13. But if yours gets delayed then I'd cancel because its probably going to get worse before it gets better like someone else on here said.

 

When did you first ordered? Oct 4? Because mine just got updated today and was due on 11/2.

I think our best shot is to wait until new EDD which should be 9-10. Let's just hope they don't decide to cancel the orders because it would be very dumb to extend the EDD and then cancel and reorder....

 

I forgot one thing. That configuration came with 2x500GB drives for the same price... Maybe I'll call and threaten to cancel if they don't give me something. Someone said they got $75 off by calling?

 

I guess it couldn't hurt.

 

well my order date is 09/28 with the original EDD of 10/27, which was delayed to the current 11/3/09. I still have the 430-2955 wireless card on the order details.

 

At this point any order re-ordered should include windows 7, at least!

 

Ya know what, I still wouldn't count on that. I'm sure if they can they'll try and push remaining Vista stock out.

 

I call BS on that... First of all, It was never in production. They will not start assembly on hundreds of our xps1645 orders... and what, all these laptop are just sitting there on the assembly line for weeks? Secondly, they cancel and reorder because they can not meet their delivery dates on the original order. Now, with the new order, they can play with the delivery date. Makes their numbers good with the better business bureu.

 

you would think they would at least do that for us...but the rep refused because they would have to put in a completely new order to do that. That means that I would not get the good pricing that I had back in September.

 

It really should because of this long delay, you expected vista last 2 weeks ago, not 3 weeks from now. Plus, if they can change order since one of the parts isnt compatible, why cant they change it to Win7 at this point? I know why. Its about their money, not yours.

 

Anyone else not able to check your build when you click on your order #? I can click and look at the builds of all the pass computer I order and the mini 10 I just got 2 week ago but for the xps 16 it shows Information Temporarily Unavailable when you click on it.

 

Yes, I also think this "Oh sorry, we were wrong about a part number so we have to do your order again" is just an excuse to their lack of commitment towards their expect and updated EDD. I even dare to say this "new" part is just the same as the other one.

I mean, they changed my BT part without even re-ordering. If I remember correctly it appeared on with a different number and name (DW USB something)...

 

Yep, mine is doing the exact same thing.

 

Me too. Tried calling the order status line and after I dialed in my order number, it disconnected me. That can't be a good omen.

 

mine too,
guess the delay has finally caught up with our orders.

 

My EDD is also MIA, "Information Temporarily Unavailable"!

With a surprise trip to Atlanta last two nights, I'm back in town: ready to take names.

~Ibrahim~

 

I can confirm that I get "Information Temporarily Unavailable". Looks like their servers are down. Lets hope for us early birds our EDD gets a nice reduction.

- Garrett

 

I can still check mine. I originally ordered 9/26 it was changed/cancelled on 10/30, EDD is now 11/23, order status is "order processing."

 

does the 5300 card support wwa for europe?
did dell fixed the compatability problem?

 

so, what's going on with that "Information Temporarily Unavailable" it's been like that for the last many hours.

 

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Thats what i get

 

The page is working again and still showing my revised EDD of 11/9.

 

Site could have been down..sometimes that happens..unfortunately, but it's is back up again. A Good thing.

What was your EDD before?


Cin...

 

WB...(hoping all is well w/that surprise trip).

Wow all these pushed out dates... This is really sad. You would think that with each new Model popularity, Dell would learn, to plan ahead, accordingly.

****I was just looking back... This thread was created on 10/6... Dchan was the first to post in the thread his was estimated to ship on 10/26..when he posted on 10/7...how sad And, here we now..nearly a month gone by. A week after his ESD.

And, after many others were supposed to ship from those ESD..now revised.

Cin...