***Official Studio XPS 1645 Intel Core i7 Discussion Thread!***

Make that three dell reps. I just got off the phone with customer center and they told me my order wouldn't be furtherly delayed and that they can assure me the order will be arriving at 9th at most. They even apologized for the delays. I was about to hang up when I asked about the delay and they played the "We are backordered on a piece of the laptop" excuse.

Of course, this mean nothing to me, since I have been told sooo many things this week.

I wonder, when will the "Aliens abducted our XPS 1645 fabric and we are backordered because of that" excuse come to play. It's a matter of days... as always...

 

Its actually a GOOD idea to call them. I was cancelled on Oct 31st and given several different reasons why. I called today to see what was up since my order has been "Order Processing"for 2 days and they informed me my order was on hold. This is the new one that THEY placed for me. I never got an email or call regarding this.

Anyway, after an hour and a half of transfers and hang ups. One of the reps told me my original cancellation was due to an incompatible part number and also told me my order was on hold. For those who have a Dell card and get cancelled/reordered.. make sure you call asap as they do need to verify info to continue processing the order.

The same dell rep who told me about the "part incompatibility"also told me now that all parts for the 1645 are in stock and it is shipping and not to worry about my 11/30 EDD that the order should be at my house well before that. We'll see.

 

Ordered 9/29

Original EDD was 10/28 which was updated to 11/4.

Like most of you, I am also tired of waiting' and hope I get it on Wednesday.

 

Everybody has been told this. I've had two orders with Dell made on Fridays and it stays in processing for two days (weekend) then in production on Monday.

 

Ok makes sense. So do you know if they are still the right dimensions by any chance?

 

I ordered an XPS 16 with the i7 and RGBLED screen on 10/22. I went to best buy that same day to try and find a nice laptop but they had nothing so I ordered online. My EDD is 11/16 and has been since the day I ordered it. I ordered the RGB screen but for some reason on my order it says WLED...I was reading some of the posts on here so I decided to call Dell and ask about the status of my order and the screen issue. Well after being transferred between the customer care, sales and tech departments atleast 5 times(having to give my order number, name, and address every time) I tell this guy who I can barely understand that I ordered the widescreen RGBLED screen but that my order says WLED he says "sir, it says WLED, W is for widescreen." At this point I realize this guy has no idea what's going on so I hung up. I tried calling this "Team Jaguar" everyone keeps speaking off, but they told me to leave a message and they would call back, I did this afternoon, but nothing yet. I'm a bit optimistic since my EDD has been the same since I ordered, but it seems like the actual Dell reps I talked to had only the same access to info that I can get on their website...it's a bit ridiculous...If it gets delayed I don't know what I'm gonna do. I don't want to go through a month of arguing with dell about payment, just to start all over somewhere else. Anyway if some1 receives their computer pleeease post it and gimme' some hope. Sorry for the long post haha.

 

It seems like SXPS 16 + i7 a bit more cheaper this week

 

Danny, I would really verify that it was put through as 'RGBLED' because there is a difference between 'WLED" and "RGBLED" and yes their customer service is very frustrating. But I'm in the same boat as you, I ordered 10-19 and my originally EDD OF 11-13 hasn't changed YET lol.

 

You guys who got their order cancelled and then re-ordered, I wouldn't worry to much. Check this guy:

Link

It happened with a 1640, though I suspect the same thing could happen with your 1645. He got his order cancelled after a month and after 6 days he got his laptop.

 

Yeah I just ordered one today, they started throwing in some upgrades and taking $400 off. EDD is 11/24.

 

Looks like they re-did the EPP website and cant even build an i7 XPS, can u send link?

 

Yeah I noticed that too. Glad I got mine with EPP and i7

 

Actually you can. I thought the same thing at first. Go to the EPP home page, click browse laptops, then click the blue i7 banner on the left. Crazy expensive though. Minumum config is over $2k!

 

Please post your specs and price

 

$2K! You might as well buy a M15X for that price. better graphics card. Heck, you might get that this week. My original order, like most who ordered end of Sept, cost $1300 (with blueray and FHD led). How about this for Dell, build one in your lab, run some tests on it. Make sure it works, before you sell it.

 

Guys, is the CPU in 1645 soldered? I would ultimately buy an i7 and swap it in LOL.

 

No, the CPU isn't soldered. Unless you know that your software is CPU limited, upgrading the CPU yields no performance benefit.

 

I paid $1569 for 720QM, 4GB RAM, 16" RGBLED, Radeon 1GB, 500GB 7200RPM drive, no blu-ray, added bluetooth.

 

This is just like mine before , though no windows 7.

 

where can u find it at that price? that same config costs 2000$ b4 tax:confused2:

 

You probably can't get it anymore. As noted in the previous posts, they decided to revamp the page today or a few days ago.

This is probably in relation as to why no one has received their orders -- they probably had to pay extra to restock (here's assuming they are actually out of stock on a part).

 

This pricing is still available, you just have to know where to find it!

Plus, not mentioned, includes a 2 YR warranty!

Check it out here. Add the RGBLED and Bluetooth for a total of $1569.

(edit: this link gets you a darn cheap WLED 1080p unit, too!!)

 

I ordered on October 5, with an EDD of November 4. This morning the order status page showed an updated EDD of November 10. As far as I can tell, they didn't cancel and remake my order, they just delayed it. Definitely not a terrible delay considering others who ordered before me have EDDs after me. But who's to say that my EDD won't get delayed again closer to the 10th? Oh and Mr. Manager didn't call me yesterday like he said he would. If he calls today or sometime I will post what his reason for the delay is.

 

I order September 28. My original arrival date was October 28. they changed that to November 3. Today is was changed to November 10. I called Dell Yesterday, and they said I could pick out anything on the site for up to $100 dollars and they would send it at the same time as the laptop, I could choose something on the site or receive a $100 coupon. I have something in mind that is over $100 so I took the coupon. Not bad compensation

 

Not a terrible thing until they cancel and re-order. This is what happened to people who ordered on late september. They got the RDD mail and then a week later BAM, cancelled.

Although I have been assured now 2 times, the laptop would be here before or on the RDD. I still don't expect it for the RDD.

 

That's a great config. But I realized now why everyone has a cheaper SXPS 16 than me: the warranty. 3 Year w/ Complete Care is ridiculously expensive!

Not to gloat, either, but even if I bought again now, I'd be paying well over $200 more than I did the first time.

~Ibrahim~

 

RANT ON:

This is the thing that I find frustrating with Dell ... depending on how you get to the system, or what link you click, your options can be completely different along with the price ...

RANT OFF

Thanks ... I needed that

 

Ibrahim, I was meaning to ask... do you think your will get pushed back to the 10th now? I hope not you were on the ones to order in September right?

 

He is lucky if he gets pushed to 11/10. I ordered on 09/25 and got pushed with an EDD of 11/23.

- Garrett

 

Here's the response I received this morning. FWIW, they have kept in touch with me the entire time via phone or email (and I haven't even asked for such):

 

everyone posting your EDDs here, your EDDs don't mean ANYTHING right now, i hope you guys realize that.

Can we stop posting the EDDs until we have people with ***TRACKING NUMBERS*** ?

 

lol...

Doesn't Dell charge your account when it ships? Well, it just charged my card about an hour ago.

~Ibrahim~

P.S. No tracking #...

 

I just checked the status of my order, which was placed on 10/6 with an EDD of 11/9. Yesterday, the phone system and the rep I spoke to said the EDD was 11/9 and it would ship today. Now, the phone system says it's in the build stage and "that's all the information I have." The rep I spoke to said "some parts are backordered" and my new EDD is 11/16. I told him that i know of several other people who ordered this computer with EDDs after 11/16 and asked what the odds of this getting delayed again are, and he said "well, it's not a guarantee, and there is a chance it could be delayed again."

A delay is one thing, but with what I know from this board, and the fact that the a-holes didn't give me any notification of this change, I'm pretty pissed.

 

Well I been trying to get in touch with my work's Dell Rep. He is currently out of the office until Thursday. I did call Dell's Federal Government number and spoke with a rep. He stated that the reason for my delay is due to the processor and the memory modules. Not sure if this is true or not as I am taking everything from Dell with a grain of salt. Now I asked him if he can confirm that my order will be high priority and expedited as they stated in the email of them canceling/re-ordering my laptop. He said that he spoke with the manager and they have put my order in as high priority due to being ordered well over a month ago and due to several of the delays I have experienced. I also asked him if the laptops will be configured with Windows 7 and he said in order to do that, they will have to re-cancel my order to reconfigure it.

- Garrett

 

Garrett, we're all being told that we're high-priority.

Which really, when you think about it, means that we're not high priority at all since we're all in the "high priority" queue.

 

This is frustrating. I want my XPS 1645 but because of all this crap I cancelled my order. And still a month later, no one has theirs either AND prices in Canada still suck as much as ever. Dell Premier (closest thing to EPP) is more expensive than regular dell.ca - which is BS. *end rant*

 

So both the 1-800 numbers I used over the past 2 months to check with my order are now disconnected...

"You have reached a non-working number...etc..etc.."

Anyone else get this message when they call?

 

I got this a few times trying to get to my rep. I think they are having a few issues with their phone lines. It took me a few tries to call in and dial my rep's extension to actually go to where I needed to go.

- Garrett

 

wow, this thread in on fire, never any 1640 thread was this popular as i remember, this is so fast i can't follow it

 

I already canceled my order....But...

I received a call this morning (at about 7:45 PST), by some manager at dell asking me if I wanted to reconsider my order due to the fact they finally received their shipment of i7s.

I don't know if this is b.s., or something good for those that are still holding out for the Studio XPS 16. Best of luck getting it soon if they truly do have all their components!

 

Try this one and see if you can catch up (it takes me some time, and I am the OP, but I get there...lol):
http://forum.notebookreview.com/showthread.php?t=427278

 

The difference is that the HP's appear to be shipping
I just canceled my XPS yesterday and my DV8t is supposed to ship on the 10th. We'll see....

 

My order is canceled, new order was created and EDT 11/30

 

lol.. has anyone actually received a studio xps 1645 yet?
i'm wondering how the temps and battery life perform comparing to the 1640.

 

Hi
Initially I was very exited about getting the sxps 16 rgbled but now I am unsure. I have done a fair bit of research then found these forums. Now all I can hear is bad news,
RGBLED not spot on colour wise, overheating, clunky hard drives, dust between screen panel, bad bios upgrades etc etc can anyone persuade me to part with my £1100 as I am getting seriously cold feet!.

 

I would suggest either looking elsewhere or waiting until someone actually receives their notebook. At this point, Dell is stalling for time and being incredibly unprofessional.

 

You have got to be kidding me. 120 pages.
I ordered 10/1/2009 EDD was 11/5/2009, after a month of waiting, it went to an EDD of 11/30/2009. I chatted 2x this weekend, and they were totally useless. I called yesterday, and left a voicemail (2-4 hours is their response time). I have 2 reps, and finally emailed them 4 hours apart. Nothing, no call backs, no returning my emails, nothing. Does Dell even exist anymore?

My order was not cancelled, and I was never called about anything.

 

Mr. Manager called me again today, and confirmed that my order should be shipping next Monday or Tuesday and does not anticipate anymore delays (where have I heard that before? ). But he did apologize and is sending me a $100 Dell coupon through email. Don't know when though.

 

I hope so. I ordered on 10/3 and I was supposed to get it 11/2 now I got moved to 11/9. I called and asked about my SXPS and they told me it was shipping on or before 11/9. We should be getting a shipment notification soon this week.

 

My sales rep called and said that Elvis is definitely still alive.