***Official Studio XPS 1645 Intel Core i7 Discussion Thread!***

I've lurked for a long time at these forums. I'm also in the ordered 9/28 delayed to 10/27, delayed on 10/27 to 11/3, then order cancelled and resubmitted with new EDD of 11/24.

The thing that sucks is that when I originally ordered there was a promo going that I was going to get a free $100 gift card with purchase of the laptop. Now that Dell has resubmitted it, the gift card disappeared.

I know people are saying don't email them because it's useless, but can someone post the email address for their customer care? I figured I'd give it a shot.

 

What if we start making pressure on one dell rep in specific? That way they might find it odd and start doing something?

It'd be interesting too, maybe he/she has different excuses for each of us.

 

Omg mine just told ne he saw Michael Jackson and that he had to hang up the phone !

 

Seriously?

 

yes lets pick one manager and all call looking for compensation for this fiasco..

 

I am hoping that they are getting closer to shipping, I am noticing though that they are pushing orders back only a week at a time, not a month at a time like earlier...keeping finger crossed.. My EDD hasnt changed since I ordered it but to be fair, it isnt suppose to be here til the 17th even though I ordered it October 26th

 

Sure...we all ordered a particular laptop and Dell thinks it funny to give everyone different excuses why their laptop is being delayed by weeks and even months. Noone here has yet to receive a notebook yet so we are all here for sympathy support until the first person gets theirs...it is quite maddening but I think Dell is going to lose alot of customers, more than they already have. Oh, and whats even better, they wont let some people cancel the orders...hows that for a good time... Welcome to the waiting room.

 

I've been looking at purchasing this laptop for a while now, but after reading through this thread, I'm holding back until the situation improves.

I was just wondering though, is anyone ordering from Canada and experiencing the same delays/problems, and does anyone know why there is no bluetooth available on the Canadian systems?

Thanks

 

If You have been delayed past the one month window you can cancel regardless of what they say. Look back many pages for the FTC link. It would be illegal for them to keep delaying without your consent. I strongly suspect the canceling and resubmitting of orders is illegal or at the least unethical.

Simply, call and keep talking to managers and quote the FTC regulations. Email and certified mail them that you are going to refuse shipment. Then let them bill you. You should win in small claims if it comes to that, no problem. Just keep records.

They are violating the law which is one reason I will never do business with them again. They are also pretty flagrant about it.

I am not a lawyer, but it seems rational to me.

 

At this point there shouldn't be a delay. Some of us got screwed because we order really early, some ordered next day the promo came out.

 

Some guy at youtube said that after a month of waiting and his order being cancelled and furtherly re-ordered laptop shipped witihin 6 days of the re-order process.

 

That doesn't mean everyone who gets delayed is going to receive in 6 days. Hopefully they start shipping systems out.

 

My build has BT as a standard option... i am in nova scotia

 

We should start seeing them go out this week if they have all the problems taken care of. I just hope mine ships this week and i get it before Saturday, EDD of 11/18... well see ;p

 

Personally, I dont want to say that I dont mind the delays but I would rather them (Dell) get the laptops correct rather than sending out screwed up machine and then we have a rash of them going back to dell and have to wait months longer to get the fixed because they didnt do it right the first time..I was going to cancel mine but I think I want to be part of the Joy everyone is going to have once they START shipping out...gonna hang in there.

 

I agree 100% however the issue is with a simple point of contact and a clear explanation. all dell cares about is selling.. no service whatsoever.

 

Me too...

Ordered October 1st
Original EDD: 10/30/09
Revised EDD: 11/03/09
Revised Again EDD: 11/09/09
Cancelled on 11/03/09, New EDD: 11/30/09....

Now that they re-ordered it sounds like it will be a nightmare to try and cancel... I need this before Thanksgiving and it shouldn't take 2 months to get a laptop, again, this should have been stated as a pre-order with a true estimate. We definitely all need to call and get some kind of compensation, this is effing ridiculous!

My giftcard is still listed:
1 468-3735 $100 Dell Promo Gift Card - Arrives in 6-8 wks, carries a 90 Day Exp. Dell.com/giftcard

And this is terrible, here is the email I received to inform me today:

Dear XXX XXXXX,

We had to make a change to your order due to a Dell operations request. Due to web page error the original order did not quoted with the correct sku number for Intel® 5300 WLAN Wireless-N (3x3) Mini Card. Therefore, we had to cancel your original order and resubmit the order with the correct sku number.

Here is your new order #XXXXXXXXX

If you would like to check the status of your order, please call Dell’s automated order status enquiry system at 1-800-433-9014, or visit Dell’s Order Status page at: www.support.dell.com

Once your order gets In Production status we will submit a request for expedite.

Thank you for your patience and understanding and please accept our apologies for any inconvenience.

Dell Employee and Education Personal Purchase Programs

 

I haven't see any good coupon or deal with this, any good one out there?

 

Agreed...almost to the point that I thought Dell was getting ready to cave and was just trying to pad their books in order to sell the company. They dont care what they do and who they do it too...I now know how a Giant Company can go face first into the ground...BAD CUSTOMER SERVICE.

 

Edited: Nevermind... Looked at my old order and saw the old sku... new order has the new wireless sku.

 

Agreed, hopefully they start this week.

 

Man I hope so...Im a person who has no patience and have to wait 3 weeks is killing me. I dont know if I can handle it if they push it back some more...

 

I go to HP section, people complain HP support sucks, their quality suck, dell is better. Come over to Dell section, their support sucks, their quality sucks, HP is better...

LoL! Grass is always greener on the side side huh...

 

Yeah me neither, waiting for W7 was a killer. I started school in Aug and have gone without a notebook ever sicne. Its not easy. But I'm looking at it like this. My original EDD of Nov. 13 still hasn't changed so for now I'm staying but if it gets delayed then I'm canceling. Then gonna go with the HP Pavilion Dv8t.

According to a few Dell claims they have gotten in i7 components now. We'll see...

 

About the Dell Credit Card. I came in under the No Interest for 12 months plan. I am wondering since it is taking so long to get this laptop, am I going to lose a month or are they not going to actually bill my account until this ships...and when was this 100.00 promotion, I must have missed that..I ordered mine on 9/26 EDD 10/17

 

Here is the financing offer:

No Interest on Studio XPS systems if paid in full within 12 Months is a feature of the Dell Preferred Account and is available to all new and existing qualified customers.

To take advantage of this special offer, you must purchase a New Studio XPS Desktop or Laptop with your Dell Preferred Account and have adequate available credit. All qualifying purchases between October 29, 2009 and November 30, 2009 must be paid in full by your payment due date in December, 2010 or accrued interest will be assessed. Interest accrues from the date of purchase and will be charged to the account if you do not pay your plan balance in full by your payment due date in December, 2010. Specific rates and plan features vary for each customer, depending on creditworthiness.

 

You will not get billed until your item ships.

 

Deja vu.

http://forums.whirlpool.net.au/forum-replies-archive.cfm/1303383.html

 

You will not lose the 12 months interest free promo, and you will not be billed on your Dell DPA until your system is readied to ship.

Stop spamming with these posts. What's the point??

Cin...

 

soooooo, I just got off the phone with a dell rep, here's my story for anyone who's still waiting.

I ordered on 10/6 with an edd of 11/9. I was told of no delays or updates. I got a little nervous with all the posts here and since I had the "bad" wireless card part number (2955). When I called yesterday, the automated system and the rep both said there were no problems with my order and that it would ship today, to be delivered on 11/9.

I logged in to the web site to check the order status this morning, and nothing had changed. I decided to call just to be safe and the automated system only listed my order date and that the comp was in the build stage. I spoke to a rep, who said that my edd had been moved to 11/16.

I was pissed, but willing to wait since I have a laptop I can use temporarily. I checked the order status online about half an hour ago, and the status was listed as "changed" with no shipping method or EDD listed. I immediately called the service line and the automated system said my order was canceled. When a rep got on the line, I asked what's going on with my order, and all he could tell me was that the order had been canceled. When I asked why, he stammered some obvious official line about how there could have been incompatible parts in the order. He offered to place a new order for me (what a nice guy ), but had nothing to say when I said I wasn't going to wait another month for my computer.

I was then transferred to the DPA (financing) department to close my account. The genius transferred me to the business DPA department, who couldn't help me and hung up on me while trying to transfer me to the right place.

I'm seriously pissed. No explanation, no "oh I'm so sorry, I don't know how that happened, we'll make it right." Nothing. Oh well, maybe Asus wants my money. . .

I actually had a thought as I was typing this: my dad has a small business with seven dell desktops that are almost 5 years old and due to be replaced within the next year or so. I wonder if I could use the potential loss of his account as leverage.

 

Thank you all for your responses...I appreciate it.

 

what is this phone number people are calling to check the status. You would think I should know this but I think I want to call just to check...the Automated phone number that is??

 

800-283-2210 and push options 3,2,1,1 on the menus

 

Well, I place my order on October 1st with a Dell EPP rep and my order has this so called "bad" wireless card (2955), however mine has yet to be canceled or changed. So I do not know what to think about this situation?

 

you might want to call the 800 number. The changes in my order were updated in the system several hours before they were on the website.

 

I ordered on 10/19 and the EDD was immediately set to 11/13. So far no delays, no push backs, but mine is still listed with the 2955 WiFi card.... not sure if this is going to effect things as it gets closer to the EDD.

 

Uh oh, I just got the dreaded:

This will be the 2nd order of the same system they have cancelled and reordered for me in the last 45 days.

 

It seems to be as soon as you hit the day AFTER your 30 day mark, they are changing cancelling and re-ordering with the new part number. I was hoping I was safe but I got hit with it too. You might want to call in and check to help get pushed to the re-order line.

I still plan on calling tonight and trying to get something as a reason not to cancel... I really need a laptop now but the deal on this laptop that I had is too good... Too bad I couldn't get them to upgrade a part on my laptop, they'd have to re-order again, screw that. (Wish I had added bluetooth or bluray to the laptop, but I don't need either and I can get a bluetooth adapter cheap, I didn't pick the one from Dell because at the time I ordered it said it was USB anyway)

 

Lighten up, Francis.

 

lol..It took them an entire month to find out that the SKU was wrong?

I just got off the phone with a guy in customer care but I got the same official rhetoric. I kept trying to get him to transfer me to someone higher up the ladder. It's like infiltrating a base. Supposedly, if you believe him, he says that all the parts were in stock. But now that I think about it I think i talked to the same guy 2 weeks ago and he said they had all the parts in stock, so yeah, they're just reading a piece of paper.

 

I think it's called humor and while it may or may not be the funniest thing you or I've read today, it definitely is a refreshing change from the seemingly endless posts of EDD's and the "I called Dell and they said..." posts. You know, kinda trying to lighten up the forum a bit and give a chuckle?

Plus, I think he only posted ONCE, so he's not what I would call spamming!

Hmmm...now...who was it that said this was a discussion thread so everyone was welcome, and if you don't like it, don't post?

 

Thanks Nick

 

Guys I hope you don't think I'm spamming the thread with my responses haha. I just checked online and my order *gasp* has been cancelled.

And replaced.

HOWEVER!

This new order has 6GB of DDR3 RAM, whereas the old order only had 4GB.
It also has Windows 7 Home Premium 64-bit listed as the OS.
Also, it has the "correct" part number for the Intel 5300 card.
Everything else looks to be the same.

Aaaannnnd there's a downside:
First EDD: 11/4
Revised EDD: 11/10
Current EDD: 12/2

Also, I had next business day shipping on my old order, but this new one has 3-5 day shipping.

I think I can tough it out for another month or so .
What am I going to do with 6GB of RAM? Haha if they were gonna add an extra ~$300 of upgrades, I'd rather them put in a Blu-Ray drive.

 

You and I are in the same boat, same card and order date. Ordered October 1st. They told me 11/5 EDD, now 11/30 EDD. But I called the Number posted above, and the automated tell said that it was in the build stage. I have not been canceled/reordered, just the option to opt out if I so choose.

I have been so close to canceling. The Envy 15 looks pretty good and is AVAILABLE NOW.

No website update saying it is in the build stage though. hmmmm

 

Myself and my partner have 18 Dell machines in our business... it made no differance. I am sure they just dont care.

 

Did you get any kind of notification that your original order was canceled? Was there a delay between them canceling your original order and making the new one. Maybe I'll wait a day before canceling the DPA account and see if they replace my order.

 

Is this our first December EDD...Sorry...after a while all the date begen to blend.

 

Agreed, Dell appears to me to be the kind of company who tagline should be "What have you bought from me lately". I dont think they care about what you bought earlier but what your buying now...Loyalty means nothing in this day and age.

 

Strangely Enough...I called the 800 number (again, thanks Nick) and it said my machine is in the building stage and according to the progress it should be here 10/16 but the web says 10/17. That has got to be a first, actually a day EARLIER than posted. However, mine had the correct WIFI card from day 1 but im not close enough to the shipping date for them to cancel and reorder..time will tell.

 

Just a little update, I'm currently on the phone with them. He hasn't seen that my changed/cancelled order had been re-ordered, so he's reconfiguring it now. However, he's going to 100% match the price of my previous order, AND, like Bryan505, I'm getting Windows 7 and 6 gigs of RAM (I had Vista and 4 gigs previously). The new wireless card part # is 430-0737 (I had the previous 430-2955 that seems to be the culprit for all these cancelled orders).