XPS 15 9560 owners thread.

Thanks for the tip, is "Toshiba XG4 non-SED Solid State Drive" the bad one ?

 

Is there a good alternative to Dell Premier Color to tweak the color profile of the screen? I've found that installing the software after a fresh install causes blue screens related to the video drivers.

 

My link is for ALL 9560's, you need to enter your service tag and see what it narrows it down too? or did Dell screw up and it shows both with your service tag (I wouldn't put it past them!)

I expect so as my old 720p laptop would to 1080p on the telly.

Smaller drives tend to be slower, apart form Samsung, although the PM961 maintains 3000mb/s read throughout the range.

I would put Liteon below Toshiba.

 

Someone posted info about pulling the profiles and manually installing them so you don't need any software.

 

Thanks GoNz0. I'll do a quick search.

Sent from my Pixel XL using Tapatalk

 

Welp, this update seems to have f'd up my bluetooth. Going to rollback to the original, see if that restores it.

 

Is anybody else suffering from occasional screen flicker? I have the 4k 32GB RAM model - I disabled the touchscreen setting via the BIOS immediately after the laptop arrived and I did a clean install.

Every now and then the screen will momentarily flash black (for maybe 0.25 - 0.5 seconds) and then go back to normal. Sometimes it'll flicker slightly before coming back - also there is sometimes some graphic black and white stripes/corruption (kind of looks like a barcode effect) at the same time.

I've updated to the newer Intel Graphics drivers (which fixed the Chrome lag for me - i.e. version 4590) but I still get the issue. I have also tried disabling Chrome from running in the background and using Opera instead. But the issue still remains. Some Googling revealed that others had the same issue with the 9550 and a setting on the Dell Wireless drivers fixed it. I wouldn't be all that surprised if the Killer drivers were causing an issue - but unfortunately it does not have the same setting as the Dell Wireless drivers. I have also seen mention of disabling Hyper-v. Although I have Windows 10 Home (no Hyper-v), I've tried disabling the two Virtualisation settings in the BIOS but I'm still suffering from the issue.

I should add that it does not appear to be a mechanical issue. Moving the screen or tiling the laptop does not cause/replicate the issue. Instead, it'll happen randomly when the laptop is perfectly still.

It can go hours/days without the issue appearing and then suddenly I'll have two or three instances of it within an hour.

If anybody else has encountered the same issue and knows a fix then I'd be very grateful.

 

That didn't work. All I've done is update the chipset driver and calibrate the screen color with default windows color management now my bluetooth mouse won't work and the machine can't "see" any discoverable devices. Everytime there's an update for something it seems to break something else.

 

Yes a few of us have posted the same this week.

 

whops... Maybe it's something dell specific? I don't use bluetooth on my machine so I wasn't aware of an issue...

 

She said they are shipping me the PM961 and then i have to call again and they'll send an engineer to replace it, i guess they want their Toshiba SSD back

 

My fans are spinning at 2500rpm at idle...anybody experience this? does the 9560 run that hot that it needs fans at idle?

 

Ok I managed to pull up the service tag from the packing slip and get this info.

SSDR, 256G, P34, 80S3, TECHNICAL SHEET, XG4
PLATE, THERMAL, M.2 PCI, 1.5, 5510/9550

Does this mean I got the Toshiba SSD?

 

I think so, XG4 is the Toshiba drive.

 

Yeah I just confirmed it as the Toshiba SSD based on the downloads section as per Gonzo's tip. Oh well. At least it is better than the Liteon I guess. :|

 

actually the liteon is faster

 

I ordered the third xps 9560, hope it's the last one. I bought the 4k version, i really want to try that panel...(i'm also looking at lenovo yoga 720, same specs as xps with (maybe) better keyboard, audio and build quality)

 

I am basically stalling until I can get the 720. Think it might be a bit bigger than the XPS tho

 

Yeah I'm stalling for the 720 too. Looks like a great piece of engineering and weight is 2.2kg and has slim bezels too and the 1050. Finally a rival for the 9560!!

 

Hello, I have returned my xps due to a discoloration of the 4K screen. Magenta on the left and yellow on the right. I contacted the technical service and they told me that they could not change the screen because I would have the same problem with another 4K screen. Also, I have an important REDSHIFT, a latency with the track pad and a keyboard that makes double strikes. I think Dell's QC is missing. Innaceptable for a computer about 2K.

 

Anyone notice a performance improvement with Intel Speed Shift enabled?

 

I received mine today. Originally ordered on 28 Feb 2017. Here is the full tracking history just for future reference.


09/03/17 12:30 [MY REAL NAME] DELIVERED
09/03/17 07:32 BPO - BURGESS HILL ORDER ON DELIVERY.
09/03/17 03:32 BPO - BURGESS HILL ORDER COMPLETE IN DEPOT.
09/03/17 03:23 BPO - BURGESS HILL FIRST BOX SCANNED INTO HUB.
08/03/17 16:44 WWI - LUTTERWORTH ORDER DISPATCHED FROM HUB.
08/03/17 16:43 WWI - LUTTERWORTH ORDER COMPLETE IN HUB.
08/03/17 16:43 WWI - LUTTERWORTH FIRST BOX SCANNED INTO HUB.
08/03/17 15:54 WWI - LUTTERWORTH FIRST BOX SCANNED OUT OF HUB.
08/03/17 11:49 PLAN COMMITTED NOTE.
07/03/17 22:31 WWI - LUTTERWORTH MERGE ITEMS PICKED.
05/03/17 12:30 CHINA DEPARTED MANU.FACILITY

I will have a test later today and post here

 

Congrats! Hoping to hear a positive feedback from your testing.

 

Can you post a screenshot how does it look pleaseee (Magenta on the left and yellow on the right)?

 

There is a SpeedShift thread here to get you started...

http://forum.notebookreview.com/threads/dell-xps-speed-shift.796891/

Top performance would be best keeping the CPU running flat-out but that is not possible on the XPS and many other laptops due to BIOS settings we can not access (probably Dell trying to control thermals). SpeedShift lets one get around some of the artificial "Dell XPS BIOS limitations" of typical performance tweaks like disabling c-states or disabling SpeedStep (e.g. Turbo speeds become disabled).

Best performance I get from the 9550 is with SpeedShift=0, turbo enabled, and C-1E states disabled (via ThrottleStop).

To be clear, above tweaks helps me reduce latency in a real-time, huge virtual instrument program (40GB) by >50% so it makes a huge difference in applications that push the CPU (well whole system) towards limits in a periodic fashion (e.g. accessing, processing, outputting large sounds on-demand as quickly as possible).

- My LatencyMon results changed from terrible to very good (see DPC latency thread for picture of my typical latency and compare to your system).

- SpeedShift may make no noticable difference for daily use, some benchmarks, some games.

- But as a bonus, I can get max battery life simply changing SpeedShift=255 so it is convenient.

AnandTech did some SpeedShift benchmarking showing performance gains typically below 5% but above 20% for a few applications. Due to the artificial "Dell XPS BIOS limitations", I think we may have a bit more upside potential with SpeedShift.

http://www.anandtech.com/show/9751/examining-intel-skylake-speed-shift-more-responsive-processors

I don't see any downside with SpeedShift other than fact Dell has not enabled it in BIOS.
See above thread to get around that...

 

New Nvidia driver out. Mentions specifically some users of the GTX 1050 and 1050ti experiencing BSOD's and fixing that... I've had a few when switching off from plugged in to battery... will attempt to install tonight but this might be a good fix.

 

Upon testing the laptop I realised that it is not up to the expected quality.

Here are the issues I found:
1) screen has a white faded area, near the top middle area, when displaying dark scenes, looks damaged
2) there is coil wine, sometimes it is silent, sometimes it is loud
3) the left side of the screen is cooler that the right side
4) they did not ship the product with 1x16GB as promised but 2x8GB
5) the SSD is a Toshiba one instead of Samsung (half the speed)

Therefore, I have decided to return the product for a full refund. Too many problems for the price tag. I have initiated the return process online already.
Maybe next time, I'll be luckier

 

Screen problems should def go back. But did they really promise a bespoke build from the factory with 1x16GB?! Wow, i find that hard to believe...
And the SSD thing has to stop people... there is not one place on their website that states what SSD you get or what speeds it might potentially be running at. Nobody does this, because it would be stupid to do so.. you'd need to go to a bespoke builder where you actually SEE what you're ordering and putting into it. I didn't get that option on the Dell website. Did anyone else?! Nope, didn't think so.....

 

a bit of saturation to see what i see here : http://imgur.com/PuT8HbW

 

Sorry to hear ur issues.

Is this the FHD or the 4k screen? Asking as i saw it mention on reddit that some people were able to fix the black light bleeding by themselves for the FHD models which was caused by alignment issues

Sent from my Nexus 6P using Tapatalk

 

It isn't quite good when the reviewers get the speedy Samsung SSD and everyone else gets the Toshiba. In any case, it isn't just that. There are more important factors in my case to return the product.

And yes, they promised that. See below from our chat session:
02/28/2017 11:09:25AM Me: "**okay, so does it come with 1x16GB chip and there is a socket to install another one that I buy separately to go up to 32GB? Because I would NOT want it to come with 2x8GB and then have to replace both**"
02/28/2017 11:09:58AM Agent (DELL): "It will come with 1x16GB"
02/28/2017 11:10:16AM Me: "that is perfect"

 

It is the FHD, even I can fix it, there is still the problem with the cooler and warmer sides.

 

Well if you can live with the SSD (request for a SSD replacement to samsung. Seems like some people are having luck on this on trying with support) you can always ask for a screen/panel replacement which may fix the light bleed + color issue.

Else if it is not worth the hassle, then a total replacement or return for refund are the other options on the table.

 

The SSD is not really a huge problem for me. I could live with that.
The screen issues are serious and yes they could replace it. However, there is still the coil whine issue, which can get irritating after long periods.
Too much hassle for the price. So I will just return it for a full refund.

 

Hi all,

So this is my story. I live in Romania where the new XPS 9560 is not available yet. And when it will come, I`m pretty sure that it will be way more expensive than in the USA.

So I asked a fiend of mine that lives in Michigan to order a laptop for me. He placed the order somewhere in the middle of February and got a good deal on a i7/16 GB/UHD/1 TB configuration - 2080 $ including taxes. He received it at the beginning of March and the first thing I asked him to do was to check the SSD. Yup, I had a Toshiba.

Lets get this clear: considering that Im a video producer, the SSD speed is crucial for me. When I drag the footage in Adobe Premiere, I would like that my computer to be blistering fast. So after seeing that others got the Samsung SSD, I just can`t accept that I, who really needs those speeds, will just have to live with a considerably slower Toshiba SSD.

So I asked my friend to call Dell Support and ask for a replacement for the hard drive or for the whole laptop. First they offered him 100 $ in compensation to keep it like it is. He said now and insisted, so the operator agreed to send a replacement. The problem is that the guy did not guaranteed that the new unit will have a Samsung SSD. And after a few day, when my friend checked his email, he saw that the replacement will have the same Toshiba SSD. So he called the support again, canceled the shipping of the new one, and asked just for a SSD replacement. Unfortunately, Dell said this time that there are only Toshiba SSDs left, so he cant help with this problem. So what the hell I`m gonna do now?

I could call again and ask for a compensation, but it feels like a compromise. Or I could just return the laptop, but there are no other options for me. I studied the market in the last 3 months and I`m sure that the XPS 15 is the best laptop for my needs.

So guys, please tell my if any of you have the same problem and how are things going for you. I would highly appreciate if you would help me to get a better SSD and keep my dream machine.

PS: I talked with my friend to make a skype call (not on the XPS of course) and check the laptop for issues, but after this SSD obsession, I postponed this ideea. It will be (not so) fuuny to find out later that the unit has other defects. Or worse, to receive the laptop in Romania and see that there are bad pixels, crappy speakers or that the jack or the USB-C is not working. And already ordered some accessories.

PPS: Sorry for my English. .

 

This is driving me nuts! It wasn't the chipset driver after all. I've pinpointed the issue to tweaking the color profile. What the hell would tweaking the color profile have to do with killing bluetooth? Argh!

 

Can't fault you but don't expect any better.

 

Removed the custom profile now bluetooth is back. In all my years of being around PC's I've never seen a bug like this. Pretty much a fresh/new install. I'm ok with the default color of the screen but there's some detail being lost because the gamma is a little too low and its a tad on the warm side.

 

Tried Dell Premier Color again with the newest NVIDIA drivers and getting blue screens. What the hell man. I'm getting sick of this.

 

I'm done. Cant get anything to pair wit the bluetooth anymore.

 

I am not going to reorder the XPS 15 9560 for now. I meant maybe next time, in the future, when I get a new laptop whatever the brand and model are, I will be luckier.

 

I suggest losing Premier Color and getting a colorimeter and something like DisplayCal if colour is a thing for you.
In the meantime, install Premier Color, choose the profile you like and then uninstall. It'll keep the profiles that were added.
Premier Color is a third party app and it does some odd 'on the fly' profile switching which i think is annoying the slightly more delicate setup of having two GPUs in a machine that dynamically switch.

 

Anytime there's a change in the color profile it kills the ability of my Bluetooth to reconnect or even see other devices. Even after I delete all color profiles. That's my biggest issue. I've deleted and reinstalled Bluetooth drivers and I still can't get it to work. It's frustrating because aside from software issues I have a perfect machine.

Sent from my Pixel XL using Tapatalk

 

My tracking is stuck since 4 days, says an agent took the package and is in transit to the transport area which should send it by flight...
Sorry to hear you have issues, this is kinda scary, paying so much for such defects...

 

Why worry? You hear from the minority on problems. The majority are happy with their purchase, including me.
I can handle driver discrepancies as i've used computers before and this is what happens, especially in the PC market with so many variables.
And this machine is pretty new tech, so we have to bend with Nvidia, Intel etc and hope they get their new tech running sturdy.
This isn't all about Dell y'know...

 

From experience it can sit for nearly a week waiting for the scheduled flight to your country.

 

Mine sat in Los Angeles waiting for delivery to Washington for a week.

 

If the SSD is that important to you, why not just order a cheaper configuration and then upgrade the parts you want to be top of the line? You could save $500 and still get a UHD (and an i7 if you get another 10%+ discount) and then just exchange to a hand selected SSD without burning too much money relative to what you paid. I understand not wanting to deal with hardware upgrades and selling the smaller SSD it'd come with but if it is that important to you it should be a solid option.

 

Greetings all,

It's glad to be back in the XPS mix. I do recognized some of yall from when I had both of my 4K 9950's...

I've just received my 2x 9560's, both 7700HQ's with one being 4K and the other being 1080p...

Upon receiving them I didn't even bother turning them on, instead dove right in and swapped out the stock killer wifi for an Intel 8260, swapped the RAM to 32GB and the SSD to my Samsung 960 Pro.

Next a fresh install on the 4K XPS...next I'll do the 1080p XPS...

Just finished repasting and just am now just running some tests....looking great so far...

 

Great to see you here bro @iunlock - waiting for you to diagnose any problems and tell us the fixes. I'd also love it if you could compare the 9560 with the Gigabyte Aero 14 (even if you have not used the Aero, your opinions/theories would be greatly appreciated), since that is a dilemma of mine.

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