XPS 15 9560 owners thread.

Use Macrium reflect instead.

Sent from my SM-G920F using Tapatalk

 

Reposting again in this page as was the last message in the prev page, sorry!

Hi all,
i'm reading this forum for long time but i've just signed up to submit my problem with xps 15 9560.
This is only happening with windows 10 1607 or 1703 (doesn't happen with windows 10 1511) and with Chrome starting from version 59 to the latest (not happening with chrome 58).
I'm not sure if the issue is caused only by chrome or by the intel drivers but it only happens with the intel drivers version grater than 21.20.16.4664 (if i use this version, no issue).

Now the issue is: when opening a couple of websites with chrome (let's say bbc news and neowin) if i repeatedly click on the chrome taskbar icon, so the chrome window minimize and maximizes very quickly, then at some point the content of the window doesn't get rendered and it's black and i can only see the top white window frame.

Can you please confirm if you have the same issue?
if you need more clarifications i can post a video on youtube and send the link.
thanks in advance for your replies.

 

The 1st answer would be the fact you are speed clicking to cause a problem so the combination of chrome and intel drivers may just lose the plot.
Otherwise, I would use DDU >link< to blitz both sets of video drivers and start again.

 

Thanks for the reply!
Well it's also happening with a slow click, not always though but randomly!
If i disable the Chrome hw acceleration works fine.
i'm just trying to figure it out if it's just me or it's happening to everyone with the same notebook.
Also i've tried the new intel 10 october drivers and the issue is still there. (obviously on a fresh installation of windows)

 

Fresh or not windows installs what it wants, DDU prevents this after the clean to let you test it. Chromes far from perfect so it may just be another bug, you can always go chrome beta/canary to test that theory.

Make sure windows isn't replacing the driver as it likes to do that.

 

Oh sorry i forgot to mention i've disabled the windows auto driver update and also the windows update too, so if i install a driver version that's it...so i don't need to use DDU

 

Just got my 9560 via Dell Outlet (i7/16GB/1TB/4k disdplay). It shipped with BIOS 1.3.4 - ok to update to 1.5.0? Any reason I should stick with 1.3.4?

Thanks in advance!

 

1.5 is fine, a decent refurb outlet would ensure it was up to date but you are lucky to get windows installed on the right drive with Dell outlet.

 

Thank you sir! One more quick question - I have read some discussion here on this topic, am I correct in understanding there is no fix for the slow POST times on the 9560? Sits on the blank screen for a few seconds, then the Dell Logo for about 10 seconds, then I finally get the loading animation below the dell logo. After POST it only takes 5-8 seconds to load Windows (hynix 1TB SSD), but the POST times are killing me. My trusty 9530 is in Windows before this thing finishes POSTing. Not the end of the world, but so far this is my only real complaint with this unit.

 

No it is DDR4 based boards for you, the ram is tested each time and if it thinks it needs to retrain it can be 30 seconds but this is rare. I got my 2012 laptop out today to put some diagnostic software on it and the bootup times faster than this, daft as but I know my games PC is the same as this.
I tend to use sleep if I will be coming back in a few hours or less to get around it.

 

Is there anywhere I can get a sata hard drive caddy and wire?

I have the version with the smaller battery and pcie SSD, as I wanted to install my own sata SSD.

Spoke to Dell support and they said it would be very difficult to source the parts.

I'm I the UK.

 

EBay normally.

Sent from my SM-G920F using Tapatalk

 

I think thatt you can safly rule out the laptop being the problem

 

Yes, just had the confirmation that is a known intel display driver issue.

This is the latest intel drivers (octorber) release notes:

https://downloadmirror.intel.com/27199/eng/15.47 ReleaseNotes.pdf

and under the known issues it states this:

A black screen may be seen intermittently when maximizing/minimizing a Chrome* window, only when HW acceleration is enabled in Chrome*.

 

So does anyone by chance have the part number for the 56 watt battery for the 9560
tried calling dell, but they said no 56 watt batteries are available
nor would they give a part number

 

Have someone updated windows 10 with the last big upgrade?? I have the notify but I want wait to know if there are bugs for our dell.

 

Hey, i just maybe found solution for more low brightness settings. Some guy created a topic about his xps laptop also.


Hi,

I have xps l502x and the same problem.

I almost tried everything
-dimmers (these are not backlight adjustments and colors are affected badly)
-intel hd3000 adjustments (not backlight adj., colors are bad again)
-dsdt modding (and some tries reaching video card backlight registers, but no success)

I saw useful address at
http://forum.notebookreview.com/thr...backlight-screen-to-its-minimum.433375/page-2

With the help of equus, asl and iasl (use for disassembling, asl is buggy), something little can be achieved.
Standard min. backlight of xps 502 is 16.
I add two steps with dsdt modding: 8 and 12. (also add various steps 8,9,10,11,12,13,14,15,16 etc.)
But, something prevents the backlight go under 13 in windows. Dell or windows made something, and machine has this limit.

Now;
12 gives backlight 13.
8 is the my spare one, if I succeed.

-------------
At this time, for under the min. backlight 13, I use DimScreenD. This one doesn't change your intel 3000 color adj. and provides 5% slice up and down in brightness with some hot key. Not perfect but easy one.

My last words; "Shame on you Dell. You ruined my days and hours for really unnecessary thing. This machine was beautiful. Screen, sound, everything is almost perfect. I wish not to shade my feelings to this machine."


Some info can also be found here: http://forum.notebookreview.com/threads/acer-aspire-timelinex-3820tg-mods-tweaks-only.562576/page-5

video:

more reading here: https://blog.vortigaunt.net/fixing-brightness-control-unsupported-laptop-display/


Anyone tried this solution yet? I am using Linux on my xps now

 

I read some of that, considering Dell took out the last 2 steps of brightness I expect 16 to 12 would account for the reason you can't go any lower as it never went that low on the 9550 to start with.

 

Yeah but theres like tons of brghtness control levels on xps 9560. This is from my data.dsl

There is also editor for dsdt http://www.insanelymac.com/forum/topic/287011-how-to-extract-and-compile-dsdtaml-with-dsdt-editor/

Method (_BCL, 0, Serialized) // _BCL: Brightness Control Levels
{
If ((OIDE >= One))
{
Return (Package (0x67)
{
0x50, <-The first number in the package is the level of the panel when full power is connected to the machine.
0x32, <--The second number in the package is the level of the panel when the machine is on batteries.
0x05, <- lower this value
0x05,
0x05,
0x05,
0x06,
0x06,
0x06,
0x06,
0x06,
0x07,
0x07,
0x07,
0x07,
0x07,
0x08,
0x08,
0x08,
0x08,
0x09,
0x09,
0x09,
0x09,
0x0A,
0x0A,
0x0A,
0x0B,
0x0B,
0x0B,
0x0C,
0x0C,
0x0C,
0x0D,
0x0D,
0x0D,
0x0E,
0x0E,
0x0F,
0x0F,
0x10,
0x10,
0x11,
0x11,
0x12,
0x12,
0x13,
0x13,
0x14,
0x14,
0x15,
0x16,
0x16,
0x17,
0x18,
0x19,
0x19,
0x1A,
0x1B,
0x1C,
0x1C,
0x1D,
0x1E,
0x1F,
0x20,
0x21,
0x22,
0x23,
0x24,
0x25,
0x26,
0x28,
0x29,
0x2A,
0x2B,
0x2D,
0x2E,
0x2F,
0x31,
0x32,
0x34,
0x35,
0x37,
0x39,
0x3B,
0x3C,
0x3E,
0x40,
0x42,
0x44,
0x46,
0x48,
0x4A,
0x4D,
0x4F,
0x51,
0x54,
0x56,
0x59,
0x5C,
0x5F,
0x61,
0x64
})
}

 

Fall creator's update? Yes, did this morning. So far everything's been great, am really liking the updates. No issues identified so far at all.

On somewhat related note: I downloaded the latest drivers for the Killer Wireless card from their website directly. Have seen much improved connection speeds, although they still lag slightly behind a Dell 9365 with the intel 8265 in the same locations. Am overall much happier with the card

 

When are getting a refresh for the XPS 15? Like four core low watt processors, refreshed design etc.

 

I'm looking for GTX 1060 variants. More future proof. I expect this laptop to last me 3 years at least, and by that time VR would be the in thing, which 1050 doesn't do. Might need better cooling, though. Silver heat pipes, anyone? Or perhaps hollow pipes with mercury circulating through them.

 

This scares the crap out of my from a safety perspective. Are there any consumer electronics with mercury cooling?
Personally I think dual heat sinks to detach CPU and GPU cooling would be beneficial

 

LCD displays don't like heat, otherwise I would recommend connecting the entire lid of the laptop to the heat pipes via the hinges.

 

True, the screen is ideally positioned to vent off heat, but yeah that probably wouldn't work well with the LCD.
I mentioned separate heat sinks as in the repasting threads, most suggest there is less than ideal contact of both the CPU and GPU surfaces by the one flat surface.
Personally I think without major gains in energy efficiency even past the latest Pascal chips, there's a small chance of seeing more advanced GPUs in this chassis. There's just too much wattage to vent from the small space, even if Dell had done a better job with thermal design.
This is part of why I believed the TB3 was crucial for future proofing to allow eGPUs. However the revelation of it having only 2 Pci lanes and a lack of official support have made this somewhat irrelevant

 

I'd prefer the upcoming new 45W proper Coffee Lake, probably 6-core. You can still limit power if you want more battery life.

Not rather solid gold hehe?
Not sure if they can pull this through in this size and weight, it would take quite a bit more heatpipes and fins. Maybe the downthrottled max-q version.

Thermal experience gathered around here and iunlock's mod show that with good paste the current heatpipes and vents can cool the 7700hq + 1050 long-term at full load, but that something to take care of the VRM heat is needed. I guess for production it is doable with an additional smaller heatpipe for the VRM mosfets and a bit more fin surface.

 

I hope new XPS will have at least better response rates. I would so much want OLED display on this thing.

 

Just saw that the surface book 2 apparently crams an i7-8650u and the 1060 in the new 15 in chassis ( www.notebookreview.com/news/microsoft-surface-book-2-gets-larger-faster/)
Will be very interested to hear about thermal performance and see the internals eventually, as I believe it is slimmer than the 9560

 

Not entirely comparable though. The Surfacebook's CPU sits in the tablet/screen part. The GPU is in de keyboard/dock part. So the heatsinks are most likely seperated, and the GPU has a lot more breathing space in the the keyboard chasis. It works for the Surfacebook, but designing a top-heavy laptop (due to a lot of the components sitting in the screen part of the laptop), brings all kinds of design problems to the table.

 

Did not know that. Thought both CPU and GPU were in tablet.
Do both keyboard and tablet portions have fans? Have to imagine they do with those specs.

 

Besides this one, which as you rightly say is not a true laptop, no one seems to have broken the 2 kg barrier with a GTX 1060 or better. The closest I could find is the GIGABYTE Aero 15W-BK4 which weighs 2.1 kg (4.62 lb).

My 7 year old VAIO VPCZ1 (2010) is on it's last legs. The LCD is bleeding at the top; the fans need to be greased every few months; several keys aren't working; my fingers have worn off the silver paint near the trackpad; battery wear is 27.5%; the first gen i5 and GT330M aren't up to much. I'm surprised it has lasted as long as it has, but I have to get something soon. Light and powerful, that's what I want, and something that will last at least another 5 years.

 

The new U series CPU are 4-core but still 15W TDP. I guess they don't match old-gen HQ 45W series with 4 cores fully loaded.

 

You're right. The difference is not that much, though. This is from Passmark:
Intel i7-8550U Processor - 8,025
Intel i7-7700HQ Processor - 8,947
An 11% performance hit for one third the TDP.

 

It would be interesting to see the actual power usage of the cpu during stress testing. From some reviews I can remember...the tdp was significantly higher...especially with the M series processors they were like 15tdp when they were rated at 5w....so massive throttling.

 

Anyone else experiencing a BSOD after rebooting from the fall Creators Update 1709? Any idea what to do? I tried the update twice and both times it ended in a BSOD and automatically reverted to the previous version.

 

Do a clean install, it never updates without bugs anyway.

 

The new 8th gen U processors are really good in burst calculations, but don't fair nearly as well in sustained loads. From what I saw, the 9370 (or 9360R, whatever it is called) drops down to 2.0ghz on all cores in sustained loads. That's a much larger difference than 11%, assuming the 7700HQ can sustain 3.4ghz (which I can on my 9560). Benchmark's dont measure sustained loads very well, since they do a lot of smaller tests that allow the CPU to cool in between.

Testing a 4k video render, or 3d render that would take at least 1 hour would show a much more accurate difference in performance levels.

 

A clean install such that I will have all the software on my computer deleted and have to reinstall it? It wouldn't be a big deal except that I have some database software that is quite burdensome to back up and reinstall so I would like to avoid that if you have any other suggestions or if I'm misunderstanding a clean install.

 

It will never be right otherwise but you can see if you can backup said software by creating a small partition and moving it over before wiping the remaining partitions then reinstalling the program and copying over the backup. I do the same with things like steam and origin.

Sent from my SM-G920F using Tapatalk

 

So finally it's my turn After a normal reboot my xps won't start...the front led blinks 2 times amber and 1 white ... (I tried to detach the battery and wait some minutes but it didn't work)... Someone got the same? I found a picture with xps 9350 errors code and that pattern means "cpu failure" any suggestions?

 

Who can help me?
I have bought a Samsung 960 Evo 500 Gb.
Now I want install it and made a fresh installation of windows 10 and so my questions are:
which kind of drivers on my usb drive I need to put inside to proceed with the installation?
and... can I have both the samsung and the old one on the same machine??

 

Not sure what we can do to help, have you tried holding the power button for 30 seconds to see if it will initiate a BIOS restore in the hope it isn't a bust CPU or you will be calling for a service call.

Just download the official RS3 release ISO from Microsoft in Italian, have the WiFi drivers ready just in case it doesn't install them, once online give it half an hours and you should find all the missing drivers in the device manager are installed.

 

Thanks GoNz0 for your reply but, I talk about drivers of the ssd.
And... tha last question, I promises
do you know if I want use the warranty of the Samsung ssd 960 evo I need to have a receipt?

 

What is the BSOD message? Assuming you have an SSD with no HDD, are you using the Intel RST drivers or the manufacturer's ACHI/NVMe driver?
A guess if you're using the Intel rapid storage driver is that might be causing the issue. If so, you may be able to upgrade using a USB stick and load the Intel RST driver during setup. This works for a clean install, not sure about upgrade though

Edit: If this is the issue, you could also do the switch from RAID to ACHI before the upgrade to eliminate needing to load the drivers

 

If you have the Samsung drive try the latest 2.2 samsung driver, I have no problems with it.

And yes you will need proof of purchase.

 

I tried holding the power button but nothing happened...i called the support and they'll replace my mb next week

 

Are you using/planning to use the RAID or ACHI setting for the new driver? There's a through discussion in this and the 9550 threads if you're not sure yet.
For the former, you will need to extract the following onto a USB stick: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=66MG5 (I recommend using a separate USB stick than the one you use for Win 10 setup) to load during setup. For the latter, you will need the Samsung NVMe driver for best performance, although Windows is also able to load a generic driver during setup
Don't know the Samsung specifics but would always recommend keeping a copy (digital is fine) of receipts until the warranty expires. It is usually needed

 

At least you have a warranty m8.

 

@GoNz0, thanks again.
So I don't need to put any drivers the usb drive when I made the installation. Ok

 

I do believe (didn't test it as I did my usual homebrew ISO) that the latest windows RS3 will install fine.