XPS 15 9560 owners thread.

Perfect. Thanks so much

 

Yeah, we'll see soon.
Do you think that uv or sst bios mod can cause problems to the cpu? A few months ago i also repasted cpu and gpu with grizzly kryonaut but i don't think it’s related to the cpu failure, am I right?

 

Thermal Grizzly isn't conductive so it won't be that, if you had used liquid metal you would be looking at a voided warranty with the majority of engineers, I would have took one look, took a picture of the evidence and left after putting it back together and phoning the office to let them know why the warranty is void!
SST is very safe and wouldn't apply until the BIOS had finished posting anyway and the UV doesn't kick in until whatever software has loaded after windows to let it kick in, along with the UV causing a BSOD is would leave a dirty bit to let it know not to apply on the next boot anyway.

This is just bad luck and probably bad balling when the BGA CPU was soldered on.

 

How do i change the resolution to higher than 1920 x 1080 on an external source?

I've brought a usb-c to hdmi adaptor, but the only place I can see to alter the resolution is the intel graphics settings and that maxes out at 1920 x 1080

 

Are you sure your screen allows a greater resolution than 1080p...?

 

This one - MSI GS63VR-7RF is 1.9 kg. Adapter weighs 0.6 kg, though.
https://msi.com/Laptop/GS63VR-7RF-Stealth-Pro

 

Thanks for the answers. I'm working on ubuntu since few weeks and i noticed that sometimes cpu temperature went much highter than that on Windows, around 90C , can be related or the cause of the cpu failure? I was collecting depth and image data from kinect 2 using opencl on intel gpu and cuda on nvidia.

Edit: i was rebooting into windows advanced reboot mode when the fail occurred. (Windows 10 1709)

Edit2: this table has also the "suggested solution" to all blinking patterns.

Edit3: what if i try to do a complete cmos detaching also the clock battery on the back of the mb? Or it's better to wait for the mb swap by dell?

 

The BIOS chip isn't removable so that would void the warranty as well, not sure why you would consider that with a service booked.

Chance is Ubuntu was letting it hit its thermal limit and probably contributed to the failure.

 

Just updated to the fall creator edition for win10. Working pretty well so far. No issues to report. It did take upwards of 3 hours to download/install tho...got stuck at 27% downloading for forever...
Battery life still seems good, averaging ~6ish hours. The windows battery report shows 7 hours system life according to the report with 52wh available. Since discovering the voltage graph on MSI afterburner I have absolutely no throttling ever...even with a 1860MHz overclock on the GPU which is 0.987v under load.

 

There could be 2 reasons for such behavior
1) Your display doesn't support higher resolution
2) Your cable doesn't support higher bandwidth.

PS: I'we tried to buy UHD 60Hz cable from ali 2 times. Both of them they sent me piece of **** which doesn't allow more than UHD@30Hz ...

 

I was talking about the cmos battery (the round clock battery) not the bios chip.. Btw you're right, i was hoping to fix the problem by myself because the support will open the service request tomorrow (they can't do it on saturday) and the technic'll call me probably on tuesday to take an appointment and i need my notebook asap... but it's better to wait, as you said, and get the mb replaced. Thanks for the help!

Edit: i'll investigate on ubuntu's thermal management

 

You can try the battery, it isn't easy to get to though.

 

Mmm maybe i could ask to the technician to try to remove the cmos battery before swapping the mb, i'm worried to void warranty by removing the mb..

 

is this one better then xps 15?? thinking of buying one of them

 

There's something strange about the usb-c/displayport connection, tested on two separate cables capable of 4K@60Hz. I have a Dell 4K monitor and when I disconnect/reconnect the cable to the external monitor, or when the XPS 15 goes to sleep/wakes up, the external monitor reverts to 4K@30Hz. I have to "factory reset" the monitor to get it back to 4K@60Hz (about 4-5 button presses on the monitor, which is at least faster than rebooting the XPS 15, but still a nuisance). Not sure what's causing this.

 

Help, i need your suggestions.
What can be a good choice between...
- CRUCIAL Ballistix Sport LT SO-DIMM 16GB DDR4 2400MHz (BLS16G4S240FSD)
- G Skill Ripjaws SO-DIMM 16GB DDR4 2400MHz (F4-2400C16S-16GRS)
- Corsair Vengaese Perfomance SO-DIMM 16GB DDR4 2400MHz (CMSX16GX4M2A3000C16)
- Crucial DDR4 PC4-19200 • CL=17 • Dual Ranked • x8 based • Unbuffered • NON-ECC • DDR4-2400 • 1.2V • 2048Meg x 64l

Thanks

 

Price.

 

Fast as usual.
So are all good and your suggestion is... don't spend to much or, spend less because are all the same?

 

You will find performance on this laptop the same, maybe a synthetic benchmark may show couple of % difference but I would go with whatever is cheapest.
The lower the cas latency the higher the timings hence they all bench within a couple of % of each other.

 

Ok, thanks so much for all the infos

 

Yes, unfortunately many people have reported less than perfect results using the TB3 ports. I have similar issues, but use the Dell adapter to HDMI and not at 4k 60 Hz.
Which cables are you using? There are few that work well 4k 60hz, but Google's and Amazon branded cables appear to work well for most people if those are not one of the two you've tried. And have you updated to the latest TB3 drivers/firmware, and Intel graphics drivers? Personally have found Intel .4771 driver to be the most stable, available here: https://downloadcenter.intel.com/do...phics-Driver-for-Windows-15-46-?product=97185

 

I'm still using the .4664 drivers as it's the only driver version that doesn't cause the chrome black screen bug which is described here:

https://bugs.chromium.org/p/chromium/issues/detail?id=759084

https://communities.intel.com/thread/117565

Update: just seen an update in the 2nd link and the bug is caused by chrome and not by the drivers, so it's safe to install latest drivers

 

Tested it with usb-c->DP on LG UHD@4K - everything went OK.
Probably problem in your cable

 

I brought the model with the PCIE SSD and small battery so I could install my own 2.5 SSD. my model came with the hard drive cady but not the rubber rails or wire. Had to go through about 6 people at Dell to get to someone who could get me the part. Seemed to be an external company Upgrade.co.uk they sourced the parts for me .... £60....! Ebay pickings from the uk were slim and they said I had to get the parts from Dell in order to keep my warranty intact.

I have a problem though. I use my laptop more like a desk top but don't have a docking station. I generally keep the laptop closed and just run of a HDMI lead. Yesterday I set it up and it was running fine, laptop closed but still on. Today every time I close the laptop lid it goes to sleep. I've checked the lid settings and they still say do nothing when on mains but go to sleep when on battery. Its on the mains, but still goes to sleep. The battery icon states full charged and is still doing so after 20 mins of use. Is there a way to check the laptop knows its on charge and not on battery?

 

Thanks for the advice. I updated to the windows build 16299 yesterday, and amazingly the 4K@60Hz now seems to be holding, even after multiple sleeps and reconnectings (I use cables from Cable Matters and Plugable). I had already manually updated the graphics driver to 4771, so I am wondering if it was the TB3 driver/firmware that was the problem and updated with 16299. I'll keep watch and check the next few days, but glad to see it may be fixed. Thanks!

 

Went on the chat with Dell.ca about a new 97Whr battery. Not in stock and they don't know when.

Guess I have to call China.

 

Heya all,

I'm getting some weird throttling problems since the latest Fall Creators update. My processor seems locked at 800mhz (798.14 to be precise) and won't budge, no matter what i set my power plan or the new slider to. I only realised this after my machine became laggy after the update.

Now i've put Throttlestop on to try and troubleshoot, and it seems i can make it start throttling normally again by unchecking the "BD PROCHOT" option.
Now everything runs normally! Any idea why this might be? I've read of some others getting similar problems after the update..

thanks

 

Well, i am ready to install the new ssd (Samsung 960 evo 500 gb)
and made a fresh installation of the So.
Now the installed drivers are:
nVidia 384.76-notebook-win10-64bit-international-whql
Intel HD 630 - 22.20.16.4729
KillerDrivers_1.4.1492_x64
The machine works fine.
Can some one say to me if with the new relase there are problems?

 

fine here

 

Thanks GoNz0 for the reply.
In the meanwhile I have made the installation of the So and upgraded all the drivers.
Only one problem with the Intel 630.
I have downloaded the last relase but, when I try to install it
I receive an alert that say to me that the drivers aren't certified
and so, I can't go on

 

You need to remove them with DDU https://www.wagnardsoft.com/DDU/download/DDU v17.0.7.7.exe (make sure you pick intel or you will be doing nvidia by accident)
Then the installer will work BUT you will need to prevent windows putting it's version back on using group policy https://www.ghacks.net/2017/06/03/stop-windows-from-installing-drivers-for-specific-devices/

If you have windows home you will need to download and install group policy
https://www.itechtics.com/easily-enable-group-policy-editor-gpedit-msc-in-windows-10-home-edition/

 

What's the difference between installing via the Intel HD installer or installing manually via Device Manager?

 

Manually you can normally get around the install failing due to it not being Dell, anyone can run the installer after cleaning out the driver with DDU without any install failed messages.

 

Really thanks GoNz0

 

CLU holding up well on my laptop! I've had it on for ohhh...7 months now?? VRM idle temps are in the 30's, CPU hovers around 40C, PCH is around 40C also....fans never turn on when on battery power and I'm not gaming... any office work/browsing the fans don't turn on. Still very impressed by all the VRM/thermal pad mods I did along with the CLU repaste. I've taken my laptop to work many times in my bag/bookbag and have yet to encounter any issues...so that means the CLU isn't leaking/dropping onto the motherboard. The goal is to get a few years in with the CLU and hopefully it never has to be replaced since CLU has been known to dry up over time...

 

Usually Intel generic drivers worked out of the box w/o any issues for me.

 

I have frequent bluescreens on my XPS 15 9560 (i7-7700HQ 16GB/512GB FULLHD GTX1050) with the error messages "UNEXPECTED STORE EXCEPTION" or "CRITIAL PROCESS DIED".

After some research i found that others solved this by installing the nvme drivers or switching to AHCI (i'm already on AHCI).
For the installed LITEON cx2-8b512-q11 i could not find recommended drivers, the firmware is also updated.

The System is a freshly installed windows 10, fall creators update.

I did install the killer drivers from dell and bluescreens where a little bit less frequent, but they still happen few time a day which is very annoying.

Additionally after each bluescreen crash the laptop does not boot but shows "Hard drive - not installed" and after i click continue it shuts down. After i switch it on again windows boots... I'm on the latest BIOS (1.5), should i try to downgrade?

Can anybody point me in the right direction on what to try/do next?

Edit/update: I reinstalled everything and installed the drivers from this thread. Still got the bluescreen after a short time...

 

Sorry to say you are out of luck with the liteon as it has no driver so you are stuck with the microsoft one. You can try manually updating the chipset driver in the device manager under IDE ATA/ATAPI controllers with these ones https://mega.nz/#!AQdlmaKb!I_nKK46lEVT6Lx_7gV39OCHW4Q8lwSzC_Wi0SXjp5S0
Don't know if it will help or not, failing that scream at Dell to swap the drive for a toshiba or samsung drive.

 

Thanks! I changed the drivers. Lets see if it helps...

PS: So basically dell ships a broken laptop?

 

In so many ways!

 

sadly the crashes still happen.

i'll try to get dell to change the ssd (or event he whole laptop because the hdmi out also seems to have some loose connections...).

thanks for the help.

Update:

It seems that installing the Lite-On NVMe drivers from here fixed the crashes. Over 24 hours without issues.

 

Anyone experiencing file explorer to open really slowly (from the taskbar) ?I'm talking about like 2-3 seconds, it's not much i know, but it's very frustrating either way, opening it with win+E is super fast..

 

Try making a new shortcut?

Sent from my SM-G920F using Tapatalk

 

I didn't know they had released a driver!

Sent from my SM-G920F using Tapatalk

 

That worked! I feel dumb Thanks GoNz0!

 

Hi!
I have a weird problem with my xps...
It is losing screws! One under the touchpad and another next to the screen hinge.
It seems very strange to me, never seen anything like it with any other laptop.
The first screw (under the touchpad) I called dell and they sent a technician wich not only replaced the screw but also the battery since they thought the battery might have been swelling.
Now it has lost two other screws -in about 5 months- and the laptop starts to feel less solid. It has never been dropped or anything like that.
Any ideas/experiences?

thanks!

 

Loctite threadlock

 

What Sem said. I have a stick of loctite blue for computer repairs.

Sent from my SM-G920F using Tapatalk

 

I would agree to use something if the computer had been subject to any mod on my part, but since it is under prosupport, I want dell to keep it in perfect condition. I have never heard of a PC losing screws without human intervention...
Have you suffered this on an xps?

 

I had a loose screen hinge, they are under a lot of stress when opened and closed but shouldn't come apart.

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