XPS 15 9560 owners thread.

Same here but it could be it takes a few days to go from "Pending Authorisations" to finally show on your balance. I seem to remember my 9530 was charged long before the 6 week wait to ship, the 9560 otoh has been built and dispatched in 2 days

Same old dock - fan thing going off as it was on the 9550. Afraid it is by "bad" design.

I think the 2133 ram will work in the 9560, going to try it and do ram benchmarks to see if it makes any difference, if it is a small one I may slap the 32gb ram from my 9550 in.

Impossible answer as a laptop never sits doing the same thing. 10% longer than the 9550 as it is 10% bigger

 

Always have sales from my knowledge. One ends, another begins. I got mine before the xoxo10 expired like 2 days ago. I went to the chat and asked for a discount. As a student I basically begged for a discount lol. Ended up getting the i7,FHD,16GB,97whr battery for $1499 ($1688 after taxes). Try chatting to see what you get, good luck


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They only charge your card when the machine is shipped.

 

Known issue but with mine fans are not always spinning, at least not notably with battery charged. Have you updated everything, there was a ton of updates for it?

 

I did chat and got a get deal on a XPS 9560 15

NVIDIA(R) GeForce(R) GTX 1050 with 4GB GDDR5

15.6" 4K Ultra HD (3840 x 2160) InfinityEdge touch display

Backlit Keyboard, with Fingerprint Reader

Windows 10 Pro (64bit)

16GB DDR4-2400MHz

1TB PCIe Solid State Drive

He Upgraded the warranty to Premium Support, 3 Years with
Accidental Damage Service, 3 Years all for $90

Total with tax $2,492.52

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What country are you in? In the US that setup is 2199 and there has been multiple 10% offers (currently they are doing $250 off for presidents day) .

 

I'm in the US and the price was $2,642.99 and then I upgraded to Windows Pro and Fingerprint which was extra. Then he upgraded me 3 years warranty and 3 years Accidental Damage Service for $90. I will get $110 in dell rewards.

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So here is the current price for the same as what you got, unfortunately the only way they will match price on coupons is to do a return which I actually did because I missed the first set of coupons..

 

This is before tax, after tax it should be somewhere around what he paid

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My point is he was lied to about what the premium support and accidental damage cost. I also had chatted with a sales rep online and they also were peddling those coverage packages and made it like they were doing me a favor. Most sales people get their big commissions on those service packages.

 

Does anyone have experience with returning laptops to dell? Mine has a few dead pixels and I am planning on returning it to Dell and reordering a different 9560. I am pissed that a dell chat rep said it would be no problem to order the 97WHr battery later on and that I actually cant get it. There are some decent coupons for dell canada and I can just order a FDH, 512GB SSD, 16GB ram, 97WHr battery with the finger print read for $300 more after taxes.

If returning a laptop to dell is fairly hassle free I will just order my new one this weekend and talk to the customer service people on Monday when they open to start the return.

 

Lol that's true

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Here what I was told. My total came to $2,642.99 without any thing off.
After the discounts of $311.87. The total came to $2,331.12 with tax it came to $2,492.51. After all of that you saying I didn't get a good deal?

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Phone up to get the return started, they drag it out for a couple of weeks, it should be picked up in a week then once you track it to the depot get on at them to push the refund through.

 

As shown above you got no better deal than if you had not worked with the sales rep. Also the sales guys and unfortunately Dell reps in general are not good with the facts. My initial reason for contacting a sales person was to see if I could get any better discounts as when I was ordering the first machine there were no discounts available. He checked where I worked and said he could give me a 2% discount and then went on to peddle his extended warranties and service contracts. At the end of the chat I told him I did not want to order at that time and so he said the quote would be sent to me via email and I could use when I decided to buy. When I got the quote there were two service contracts (same as what was sold to you) and no other discount. The price was a lot higher than I was expecting (due to no coupon codes being available it was about $250 more than I finally paid). Then to top it off, they called me a couple of days later to see if I wanted to order and when I told them I had ordered without the quote, they just hung up.

 

Here in the US they email a UPS/FedEX label and you stick it on the box you got the notebook on and drop it off at a UPS/FedEX drop off location. I am currently returning the first item I got (no fingerprint scanner) and it looks like the whole process will take about 2 weeks. If you want to have a laptop during the return period you should probably purchase another one and once you get it return the first, which is what I did.

 

Can anybody get this to work?

I've created the USB drive with the file, boot from it, but it keeps going into dell assist and scans my system.

 

Jump to the SpeedShift XPS thread and post there as people have gotten SpeedShift to work on the 9560 and may answer any detailed questions you might have

 

XPS SpeedShift thread - works on 9560. Read first post for primer.

http://forum.notebookreview.com/threads/dell-xps-speed-shift.796891/

 

Hey Guys, congratulate on your speed shift work! I'm interested also buy this laptop, but how it will work with Windows 7? Anybody have tried? IGP, chipset and wifi driver will work from Intel website?

I'd like to see that too! However I would think for faster ram upgrade, like for DDR4 3000 CL16 F4-3000C16D-16GRS. It was wonderful too see on my DDR3-1600MHz laptops the DDR3-2133MHz modules are also working, but this trick also working for DDR4 laptops?

 

I got a question regarding the clock speed of the GPU. I noticed it to ramp up to 1690 to 1710 Mhz all the time (without throttling) when gaming. This would be quite high for a 1050. How are your GPU clocks?

 

It down clocks to a lower supported frequency. 9560 supports 2400Mhz and its the max DDR4 sodimm you can get.

 

I wasn't aware microsoft patched windows 7 to allow speedshift.

 

So I have had two BSOD today, found some error entries in the event viewer with 'WLAN Extensibility Module has failed to start'. Does this ring any bell to you guys? Is this an issue with the Killer 1535?

 

Download whocrashed and see if it left a dump

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If anyone has wifi problems try the following.

In the device manager, find the killer wireless network, right click go to power management and tick off "allow to turn off to save power"

Also the drivers on the xps webpage seems to suck bad. Get the drivers from the alienware webpage instead.

I use version 12.0.0.285 and have not had a single dropout since updating to this driver. Prior to the update i had several dropouts every day.

 

Been having some problems with some games like star wars battlefront, here's some gpus screen temperatures taken with AIDA64 https://www.flickr.com/photos/148248514@N08/shares/Z61Gb3

Anyone can tell me if it's trhottling or what can i do about it?

 

Ok, I guess I wait little, so hope others will try Win 7 and Sodimm DDR4-3000MHz modules. Normally I used to be guinea pig, but this time I'm not so hurry, my Inpiron 7559 still perfect.

 

Well the CPu has hardware throttled so I guess the GPU will have as well.

Might be worth installing afterburner as that logs perf caps as well.

 

** Intel Kaby Lake 7700HQ spec sheet says no (max 2400). But only way to know is to try.
http://ark.intel.com/products/97185/Intel-Core-i7-7700HQ-Processor-6M-Cache-up-to-3_80-GHz

** That said, bumping up fq will also increase CAS latency so may not make any significant difference

** Never heard of anyone getting above 2133mhz from the 9550 SkyLake 6700HQ (max Intel-Dell spec). My 2400mhz RAM runs at 2133mhz.

http://ark.intel.com/products/88967/Intel-Core-i7-6700HQ-Processor-6M-Cache-up-to-3_50-GHz

** One user reported his Precision 5510 ran RAM at 2666mhz on a 6820HQ, above Intel-Dell spec of 2133mhz. I have seen others reporting 2400mhz.

http://ark.intel.com/products/88970/Intel-Core-i7-6820HQ-Processor-8M-Cache-up-to-3_60-GHz

 

Played GTA V on 1080p high settings. Stable 60fps with temperatures at the mid 60s.

-175mV with Turbo off

 

May I ask the XPS owners to post the ssd model they got?

 

Hello everybody,
I bought a 9560 and received it few days ago.
I just had a refund on a 9550 because of CPU throttling problems when using GPU+CPU that made it absolutely unusable in my environment. Changing twice the mainboard didn't fix it.
I thought with 9560 (after having thought about buying a M5520) problem should have gone: CPU and GPU are different.
Unfortunately it didn't.
Basically the problem is replicable by just letting go furmark and prime95 for a very short while, monitoring with XTU or HWMonitor.
The behaviour is this: CPU reach around 95+C, then throttle down to 800 Mhz. I think it's normal to throttle, but it should definitely go up again when temperature will be down.
CPU sometimes go faster for a while, then go back to 800 Mhz, and stucks here with Core temps in the 50-65c range.
PC become absolutely unusable, and I have to reboot it.
In practical use this behaviour triggers after few minutes.
I had it with 3 different 9550 mainboard, and with the new 9560.
CPU power usage goes down to 10W or less.
In both cases the result is an unusable PC if CPU and GPU works together and CPU hit the high temperature that (I suppose) trigger the throttling. It sometimes has to happen just once to "kill" the performances.
It seems CPU is not able to "throttle back".
I was able to test it just for couple of days, so didn't extensive testing, but, for sure, it's far from being usable.
I'd really appreciate if you have any suggestion / experiences on this with XPS and eventually with Precision M55x0.

With the 9560 I had two more problems. Wifi (Killer 1535) is not working, being usable only connected to old b/g routers or iphone and halting when connected to N / ac router. Dell's support said they will change this (with the same model). I know there are problems with Killer 1535 so I asked if they could switch with Intel but seem it's not available, but they are checking out. BTW, given the persistence of the other problems, I'm afraid I will be forced to send back for refund. And, at this point, I couldn't try again an XPS
That's not what I want because, on paper, it's the best laptop for my needs and there is no valid alternative.

I would have buyed a Precision, but it seems there is no reason for Precision to work and XPS not in these conditions.
Or am I missing something?

More, a strange thing I noticed in 9560 is in the 97W battery that has, brand new, a >10% wear, being actually at 85W.

I attach the XTU chart showing the throttling (orange line) when testing with furmark and prime95.

Thank you very much for your attention


.
A

 

My 9560's 512GB SSD shows up on Device Manager as "NVMe PM961 NVMe SAMSU"
It seems it's not possible to encrypt it, so, if I will keep the XPS, I think I will change with a 960pro (after checking it will work).

 

Did you kill 3 boards running furmark and Prime95 together?

M8 - running furmark alone will kill the XPS in short order. Not going to happen .

 

OK...so I personally don't have one yet...however I will say this... Furmark + prime95 is kinda a bad idea for any machine...heck desktop or laptop. Those loads are so beyond what you would ever run into in a normal game...


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I discovered furmark after doing research on the throttling problem.
It triggered using facerig (3d app) and streaming on Twitch at same time. Not 3d games, just CPU intensive tasks in 2d games.
The only software I used to have feedback on what was happening was HWMonitor.

But as support told me it could be a OBS related problem, or a software problem, I did the research and saw that many (even in laptop's reviews) used this for testing CPU+GPU use.

I just let it go for 5 minutes to reproduce the real use behaviour. Throttling is to save components, but should revert when going to low temperatures again. Throttling back is not happening, most of the times, in real use, and it's reproduced in a while using these stress testing software.

From what I read I assumed they are standard tests, and if I get the answer "it's a software problem, contact OBS" from support, I only could see if the the problem was going to happen by using standard testing software.

In standard use (even with just OBS+facerig), most of the times the CPU throttles to 800 Mhz once, it stucks at this speed.

 

OK - let's get into do mode.

The XPS has some thermal issues. If you like a bit of DIY, study this thread, which is largely applicable to both the 9550 and 9560 alike:

http://forum.notebookreview.com/thr...rature-observations-undervolt-repaste.785963/

Some preliminary ideas I would consider if I were in your shoes. [Do at your own risk as I will not be responsible for failure of motherboard #4!]:

00. Don't run furmark on a laptop. In particular, the super thin XPS' cooling system is not designed for such stress. Furmark heat will damage or significantly shorten the life of components.

0. Use some more reasonable tests on your laptop to see how it performs now. Try Prime95 small ffts. Try ROG RealBench stress test. Don't run those tests together. You can run the tests after completing each of the following steps.

1. Undervolt CPU & Intel GPU

2. Repaste CPU & GPU as Dell did a terrible job.

3. I haven't seen VRAM pad complaints on the 9560 but wait until some of the pros here start posting for more information

4. The VRM is the next bottleneck. There is virtually no cooling or air circulation and it is running flat out. That same thread will help guide you if you think that is something you would like to tackle. One 9560 example:

There are more ideas in that first thread so study it if you like and decide on next steps. Please post your questions and preliminary results here.

Good luck!

 

Also take a look at the power limit throttling thread for VRM ideas:

http://forum.notebookreview.com/threads/dell-xps-15-9550-power-limit-throttling.793136/

 

I guess for your use (3d app + twitch) Precision is no better. But as this time Precision 5520 have low TDP gpu than XPS (45W gpu on precision vs 75W gpu on XPS), maybe it will throttle less.

 

Thank you very much for your detailed and precise answer.
I just thought about repasting, but support guy told me I'm not allowed to do it.
I received the suggestion to undervolt the CPU in 9550, and I tried with no success
It seems the only solution is to use a desktop PC.
BTW, I don't understand how a stress test can make physical damage, assuming that:
* real use rises up temperatures to same values
* throttling reduces temperatures and happens in the same way in real (but heavy) use and in stress testing.
In real use the PC hit temperatures as high as in stress test and it was for longer, as in stress test throttling is very fast.

I don't understand either why CPU doesn't throttle back when temperatures goes down and stay for a while cool.
Even making the cooling system better, during use, it can hit sometimes higher temperatures, depending on room temperatures too (now it's winter..), and if the problem is that it hit and it doesn't go back from throttling even if running at 50C, the issue will present again and again and will crash any Twitch stream I will try to do, as it did until now

So it seems that this PC can't handle CPU+GPU work, but I wonder by they are inside a PC if they can't "cooperate". I tried to disable the GTX1050 via geforce control panel and had decent results, but have to do further real use test.

Sorry for the length, I'm a bit confused and I really appreciated your help.
I have even to search what VRM is So I'm trying to get all the suggestion and understand more on the matter. Even if this time all that I want was turning on PC, and stream

A

 

You might want to check out the Gigabyte Aero 14. It appears to handle heavy loads better, from what I've seen in its thread.

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As has already been said, do not use Furmark this isn't a high end video card with good cooling, well done getting Dell to refund it due to you abusing it

That is because is doesn't support hardware encryption. The Evo is a good alternative due to price.

Always one

 

Because the load doesn't decrease that's why. If you keep the CPU and GPU loaded, the frequencies would ideally settle at a thermally sustainable levels, but in practice they tend to cycle up and down a bit around this level, not always with the same pattern (depending on the type of load, and I believe different types of throttlig occur, depending which sensor reaches its threshold value).

If you want a laptop which sustains such loads, start looking among substantially heavier and bigger gaming ones, with larger fans and fins, more heatpipes (although there is a chance that they have faster GPUs and CPUs so that you may happen to find similar issues at higher frequencies when you load both so it may be a better idea to pick one which doesn't have the fastest GPU and CPU if several versions are offered with the same cooling system).

I'm not sure if it is feasible at all to get the 9550/9560 run at maximum loads on CPU & GPU at once completely unthrottled. It would take an extreme and risky approach - repasting with Conductonaut & repadding, padding the VRM area to case bottom with a laptop cooling stand, undervolting.
If you don't go as far, you might be able to achieve reasonable sustainable performance by limiting the CPU load in Power options and the GPU load by restricting fps and such.

 

Ditch furmark and pick something like unigine engine heaven or Valley benchmark. They also have a new one coming out called superposition which should be great. Those will stress your gpu to any level a game would and continually loop so you can detect any throttling.

I've already ordered about 6 different kinds of thermal pads...I'll be posting a pretty extensive guide on reducing the vrm temps since it's still such an issue. Checking out some other reviews of laptops coming our from notebookcheck reveal that some have active vrm cooling...Oh boy


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Lads... easy on the benchmarking. I personally don't go near Furmark or Prime 95.

Here's a ssd storage benchmark on my 500gb sm951 in my i5 9560...






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Depends what kind of real use. Many real uses seem heavy but don't actually load all CPU cores and all GPU whatevers totally to the max the way some benchmarks do.
The temperatures don't run uniformly and even if the local CPU and GPU temperatures and other sensors under throttling supervision are safe, there may be other locations where temperature rises to the damage level. I have seen that some of the sensors show higher temperatures in fact in benchmarks after repasting etc, because the CPU and GPU clocks get higher in the throttled thermal limit. Mind thermal protection might also fail, as many other software features sometimes do, or someone may feel lucky uninstalling Intel DPTF...

 

Dang.... The upcoming deal at 11AM is the XPS 13 non-touch Originally $1300...$300 off...dang! If they do that on the $1200 xps 15 I'm gonna be getting a sweet deal!

 

I've received my 9560 last Thursday and found my unit has defects:
* Backlight bleeding from the screen
* Coil Whine from the charger
* Poor WI-FI performances with Killer 1535

At first I've asked to replace the laptop with a new unit, they refused telling me that they do that only after 3 repairs that didn't solve the problem. Then I've asked to replace the defective parts but after the normal verification they refused again and said my only chance is to return the unit and eventually order the laptop again.
I need the laptop now and wanted to use my NBD Premium service, but that seems vaporware.

Posted all the details on Reddit: https://www.reddit.com/r/Dell/comments/5tv4t7/new_xps_9560_dell_refuses_to_replace_defective/

I'm looking for help, please vote the post on Reddit and give me advices to have the laptop fixed.
Thanks