XPS 15 9570 Owners Thread

Indeed. A couple of complete discharges along with changing the charging type to normal in the bios has reduced the wear level to 0.5 percent.

 

I hope I get this.

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Overall would you guys recommend the XPS 15 9570 4K ? Or is the problems too problematic. I have also been thinking around getting the 4 year premiun support waranty. Do you guys think the waranty worth is worth it?

 

[QUOTE = "fenc, post: 10754924, membro: 706308"] Nel complesso, consigliereste l'XPS 15 9570 4K? O i problemi sono troppo problematici. Ho anche riflettuto sulla possibilità di ottenere la garanzia di supporto di 4 anni. Ragazzi, pensate che valga la pena spendere un valore? [/ CITAZIONE]
se usi per giocare non va bene ..
Non va bene né il 4k ne la 1050

 

I am in Canada so not sure if that made a difference but I am happy with the Samsung. I had some issues with the wireless card but the latest Bios update seemed to fix that.

 

When I ordered mine they couldn't tell me what SSD I was getting so I had to wait until I received my system.

 

Its shame we can't chose the make/model of components like we used to be able to do in the good old days. All you are able to do now is add bits to your build that increase the cost, not remove the parts you didn't want as you knew you'd be able to upgrade them better yourself.

 

I didn't have a choice as I wanted the i9 it was maxed out on the specs there wasn't any choice to change the 32 gb ram of memory or a smaller SSD and they wouldn't change anything, but I did get about 15% discount but had to call back a couple of times to get someone who was willing to give me a decent discount.

 

Also I discount of 15% .. about 2600 € ..very better anyway Mac book
Anche io sconto del 15% ..circa 2600€ ..molto meglio comunque Mac book

 

Gotcha, in the 'good old days' you could change a few parts but Dell have removed that ability now sadly. You still have a great spec machine and got a good discount on it. Any plans to undervolt or repaste, clean install etc or are you happy with it as it is?

 

What laptop did your new XPS replace?
How's the speed of your new i9 machine compared to what you were using? Does it impress or did you feel a little disappointed?
Days to day tasks, does it over heat? Do they fans run continuously?
Battery life?

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So... my 9570 with i7 and 4k display came yesterday. And I just opened a ticket to send it back:

- terrible coil whine (so pathetic, of all the lies and propaganda "Dell fixed the coil whine with new XPS"
- back bleed, right corner is a bit into the red on black
- fans make annoying frequency when in the lowest RPM

It came with a 512GB SK Hynix SSD btw, which has really bad benchs compared to a Samsung. And also awesome how:

- Netflix, VLC and some other programs force closed / app crashed all the time
- 4k dispaly has horrible ghosting (move mouse cursor on gray and you have like 1cm long ghost cursor)
- wifi randomly breaks and had some yellow triangle issue (driver crashed it seemed, had to reboot)
- fans are really annoying because of they trigger at around 45°C and then run for 10 seconds and go off and then go on again
- fans randomly pop on for just a second or two and go off again
- the 4k display has btw one of the worst black levels I ever seen on any monitor, it is literally just gray

Had latest bios installed of course, didnt do anything for that. Same for latest Intel GPU driver.

 

Has anyone used their 9570 for HD / 4k editing on Davinci resolve? I'm waiting for my i7 fhd 16GB to be sent out. But curious to hear others experiences.

And to be honest, with all the issues people are having I'm thinking about canceling and getting a precision 5520 or hp / Lenovo workstation.

Also saw the new msi gs65 gets some pretty hot reviews Maybe worth the extra $500-600 and upgrade to 1060 gpu

 

I was using the XPS 9550 it has been giving me trouble have had a few things fixed on it the last time it was the mainboard, battery, keyboard, trackpad so I will see how well it lasts this time but I do like the XPS that's why I ordered it.

I will likely repaste sometime next week, haven't tested the battery yet, fan seems to come on with just surfing the net so hope the repaste will fix this.

I am impressed with the laptop and plan on keeping it for at least 4 years shouldn't be an issue with the specs as they are maxed out and I have 4 years of warranty so if it does crap out I will be covered.

I haven't noticed the laptop getting hot to the touch I ran furmark and it was fine and have used it for Netflix with no issues.

Also no coil whine yay

 

Excellent response! I had the 9550 (i5) and upgraded to a 9560 (i7) was looking to get the new one but will either wait for an i9 FHD config to show up down the road or get the next one.
Thanks

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@Eason did you figure out what caused the poor eGPU performance? I read your article recently.

 

Looking at buying pretty soon. Strange here in Europe there is no way to choose Windows 10 pro. Was willing to pay extra to get pro.

Dont want to do any clean installs, just like the ability to restore to factory default with all the drivers.

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I'd have liked W10 Pro as well, no option at the time I bought mine. IMHO a clean install is far better than factory default - so much less junk to uninstall.

 

But you loose the recovery partition.

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No problem, just buy the cheapest possible Win10 pro key and then upgrade (don't need to do clean install) your Win Home, it took me 5min and works perfectly. Instructions to be found on youtube.
I tried to order the pro version via mail, but received negativ answer from Dell Support.

 

Just make a new one.

- Before the first boot into Windows setup, backup the whole disk using Macrium Reflect. (optional)

- Perform a clean install, and install all drivers and programs you want.

- Install Macrium Reflect and make it bootable.

- Make a backup and put it in a separate partition.

 

Remember doing this on my xps 13 and it deleted the recovery partition. No bueno.

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Seems to be a combination of the daughterboard, game (Prey), firmware and drivers. Of the ULV, -G, and -H chipsets I've tested, -H performs the worst.

 

Hmmmm, that's annoying as ****. How's the XPS15 9575 btw? Suitable replacement for the XPS15? I need a thin and light right now and I've literally burned through all the options.

 

Anyone with experience with both the 4k version and FHD version? I'm just wondering if it's worth getting the 4k version

 

Windows 10 doesnt really need a recovery partition anymore compared to older Windows versions. You can do a reinstall out of itself literally.

Oh and the Killer Wifi in this thing is totally killer:

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It's nice but the AMD GPU is not great because it's buggy. Seems to hold 45W on the CPU for hours without issue, but I didn't get a chance to try the GPU load before I accidentally dropped the heat shield down in the wrong place and it shorted out my board

 

LOL didn't you drop your screwdriver on your 9570 and almost short it out too? You have no excuse on the 9575, there is a switch to disconnect the battery, lol.

 

I don't ever need to use the recovery partition, I have the USB install recovery from Dell and took the SSD out that came with the machine and put a Samsung 960 Pro in there. A clean installs way better IMHO as you can get it just right without having all that bloatware installed, and all the latest drivers rather than all the updates.

All the recovery partition does is take up disk space, backup to an external drive if you need to, Macrium is excellent and the free version does everything you need

 

Do those keys work and are they legit? I'd like to go Pro but the MS Store app tells me its £119 to do so and you get a proper key - how are those places so much cheaper than MS themselves. There must be a catch, what if you want to reinstall or something happens to the machine where it had a replacment mobo for example?

 

This is a pure joke (nightmare). I just got back the answer from the famous awesome Dell Premium Support (which was included for 1 year). The gentleman denied a replacement and a repair because he "can't see any problems which would allow him to give me a replacement". I send in pictures of back bleed, the app crashes in Windows logs. Though I obviously cant make a recording of the coil whines, I told him about. I totally dont know what I should do know.

 

But you've just received it haven't you, can't you just return?

 

Yes... I just received it 2 days ago. And this Dell Premium Support guy denies me a replacement and repair. This is just a joke?? I told him it has coil whines, back bleed, and also the fan on the left side makes an annoying frequency whine when it is in the lowest RPM. I also told him about 20 app crashes I have since I have it (shown in Windows logs). I got a bad unit and now I cant get a replacement? He said I could try a return for money back but I want the laptop (replacement). I bought it with a 12% off sale which was on the Dell site (now over).

 

My 2p worth if it helps.

Forget support for this type of issue, they are there for technical stuff and aren't the right people to speak to if its an issue they cant help you fix. I would call customer services team and explain the whole thing to them calmly and friendly and that you aren't happy with the machine as it stands. They should/could either offer you a replacement, a discount off this machine (if you can live with the bl bleed and coil whine, the app crashes you can fix with a clean install and updated drivers IMHO) or a refund and maybe a future discount off another Dell.

I've had the same situation as you and Dell have came through in the end - especially if you are polite, accurate and persistant!

HTH

 

Typically these places order 1000s of keys for "their business computers" and then sell them. Typically you can only do a limited amount of reinstalls and if you changed your motherboard you'd have to repurchase a license.

 

Ok, thanks. I may have a key left over from a dead Win7 Pro or Ultimate machine that I don't use and try that route as apparently I spend "far too much on all these computers"!

 

@ Woodking I will try again via the normal support of Dell, not the premium one. I hope they will help me I am really frustrated now. I dont see how a clean install would help with this (all app crashes, two Windows crashes, and not properly shutdown ones (mostly bsod in standby):




I also had two times now that the wifi just crashed, yellow triangle, and the wifi was "gone" didnt see any networks anymore, and I also couldnt open the Windows settings anymore (frozen) and I had to reboot Windows. I dont have a cheap wifi router, it is a Linksys WRT1200 btw.

Coil whine is permanent, and when doing work or SSD copy it gets worse.

Back bleed (right bottom corner is slightly red on black background):

 

Do you want to keep it or fix it or send it back?

Have you updated it to the latest BIOS (1.2.2 from memory)?

Some of these issues you can fix, some you can't but its only you that can decide if you can live with them or not.

PS I can't read German but do understand you are using English to talk to us and some stuff may get lost/mixed in translation.

The wireless issue can be fixed with either replacing the killer card, to possibly the Intel 9260 - easy enough to do or installing the latest driver from Dell if you don't want to swap the card out.

 

@Woodking I dont want money back, I want the XPS. I also told that the support guy, but he didn't care and just said he cant offer me replacement or repair for these kind of "issues". Yes, of course, I updated to latest bios, and the drivers are also all up to date. The picture is from the Windows reliability report and shows critical events, app crashes and Windows restarts (mostly bsod in standby I guess). I could live with the back bleed, but not with the coil whine, the app crashes, the wifi crashes (it also has random high ping and package loss btw).

 

Do a clean install without Dell bloatware and reinstall all the latest drivers. That might resolve your stability issues.

Don't expect a change on the coil whine or bleed. If those bother you just return the laptop for full refund as it should be in your return window. Then buy another in a store where you can test these items. Saving 10% on a defective computer is not a bargain hahaha

 

Ok understood. I'm not sure coil whine could be fixed easily, for example my machine doesn't have it at all but if it did and I wasn't able to fix it and it bothered me that much I would probably return it or ask for a replacement. If its unbearable to you all then the other work to fix that machine you have there would be pointless to do then if you did it all but the coil whine persisted.

If you really want to have and keep a decent/reliable 9570 I recommend changing the wireless card to an Intel 9260, do a clean install of W10 and drivers, repaste, undervolt and you should be set. All of that information of "how to do it" is available right here thanks to the people who've done it themselves and then spent their own time posting it up for people like us

 

I would return it, it's not worth the aggravation for the coil whine and the light bleed, as everyone else said a fresh install of windows and the drivers will fix the software problems.

I would also talk to sales tell them the problems you are having but you want to purchase another on so what are they willing to offer you, call back several times if you have to until you reach someone willing to offer you a good discount.

Don't wait too long to return it.

 

I wonder how many us are really waiting for their next design, this is chassis is ANCIENT.

 

Yeah so I flipped the switch, repasted, and then I screwed the sink back on. Then I flipped the switch BEFORE I put that cover back on. whoops. ****ty design, come on

 

I mean it's not the design of the EMI shielding that was the problem. But I get it, I've messed up like that on more than one occasion.

 

Hey everyone

Had to register just to participate in this thread. Seems like this is the only discussion going around on the internet right now about the 9570

I had the Huawei Matebook X pro pre-ordered. But then I realized how scammed I was with the price....I am from Sweden, so our prices are way higher than US or most of Europe. Anyway, the specs of Huawei are sooooo overpriced, you pay like 1000 USD for the screen and chassi.....


For the exact same money, I can get the XPS 15 9570 with 4K, 8750H, 16GB RAM and 500GB SSD.

So now I have read all the 50 pages here and anything else I could find on the internet for the past week and I am really tempted to buy one.

It just sucks to read about the thermal throttling. I am a very experienced PC builder, but I am so tired of it, and messing around with a brand new notebook just sucks.

I will only use it for University studies (economics), Netflix and web browsing.


Another thing I really and always disliked about XPS notebooks are the carbon fiber. It looks disgraceful compared to full aluminum chassis like the Macbook Pro. Anyone who put vinyl wrap on their XPS? I so badly want white carbon fiber



The HP Spectre 13-af003no white notebook is easily the most gorgeous one I've ever seen, just sucks it completely sucks with 43W battery LOL.




Are we getting any support from Dell about swapping the crappy killer card to Intel 9260 from factory and the thermal heating problems? Or are they ignoring it completely because they sell a decent amout of laptops to companies in offices that couldn't care less about any known issues...

 

Sweden is an awesome country - had some great times there. Girls are fantastic!

Why are laptop prices so high in Sweden?

You could just use the laptop stock out of the box but it will perform much worse than you would expect given the powerful CPU and GPU inside.​

@custom90gt made a huge thermals thread so the testing is already done. Just follow his simple tips and you get better performance, thermals, and battery life. He did the same with the similar 9550 and 9560 and has owned well over a dozen of these XPS laptops.

Also, you will want to do a clean install of Windoze and drivers to eliminate Dell bloatware. This has improved performance and reduced glitches a lot for me so is really a necessary step.

I have a lot of carbon fibre products. Dell did a nice job with the carbon fibre case; it is light, stiff and looks of high quality. The case likely has some fibreglass weaved in for cost but that does not matter.

Dell uses a rubbery-type coating on the carbon fibre that gets oily quickly from your skin. A microfibre cloth cleans it easily and is the only solution I found that works. Sometimes I slightly dampen the microfibre.

The coating looks a bit delicate but my 9550 is a few years old, gets a lot of daily use and still looks new. I am very careful, however. In the 9550 and 9560 threads you will see a few complaints about cleaning the carbon fibre. There are a few posts about damage or wear but frankly this does not seem to be a huge quality issue (the XPS has plenty of other issues lol).

There is a Canadian youtube guy called Dave2D from canada that uses dBrand skins on his laptops and I think has a few on his XPS models (you can look for the 9550 and 9560 videos as the cases are essentially identical. I think he is sponsored by dBrand but can't remember. Regardless, he seems to be an honest guy who knows laptops well and is EXTREMELY detail and neat oriented.​

 

Hey thank you sir! GREAT answer and reply

I did check out Custom90gt's posts with his very detailed thermal measurements.

What I am missing is a more explained explanation about the heatsinks, how small they must be to fit size wise. I would love to try liquid metal, but sadly I am not ready for it. Running regular arctic silver paste on my 5820K and 1080 Ti too. But could buy Grizzly paste for the XPS.



Sweden has 25% sale tax on everything. And Huawei also decided to gain some extra here since the market is very small so they could earn some more... For example, the Matebook X pro with i7 is retailed for 1499 USD in the North America 1349 USD for students and military if I am correct.

In Sweden that same notebook costs 2345 USD.................... haha but sure, our girls adds up for the more expensive notebooks


Besides thermal throttling with heating issues. Are there any other major known issues? I know the Wifi killer card is crap and I read some are experiencing ghosting on the 4K screen. Anything else? I also read the out of the box wear on the battery is false reading by the bios or something.



I heard about the clean installs of Windows. Do you guys do fresh by bootable USB or do you "fresh install" from the built-in Windows options (factory reset)?


What SSD do you get with the 512GB ? Hynix? Too bad they don't use Samsung.



Gonna call Dell early next week, I hope to get that sweet 12% discount they offered earlier this week. I srsly doubt they would care or even know anything about the know issues we all discuss and are experiencing. Or that they happily would want to switch the killer card for a intel 9260.

 

Indeed!

USB get download directly from M$ site

It is based on luck. Dell uses a lot of Samsung SSDs so there is a chance you get a good drive or a mediocre drive. In the real world, you probably will not notice a difference as they are all so fast.

I use very large music instrument programs and statistical analysis programs. Notice no difference between 850EVO SATA and 960PM nvme, ever.​

 

What bios-time (task-manager/startup tab) do you have?
And do you have any tips to reduce the time?
Mine is between 12-14s (i9/32gb/1tb), have seen it down to 3s on other computers