XPS 15 9570 Owners Thread

Fresh install did not help, no biometric devices found. Unfortunately I think I have to return this device. Pity, as otherwise it worked well and I'm not that heavy user so did not worry about thermals so much.

 

@ moodz i would try bios downgrade from usb stick before returning device if everything else is ok with it. If biometric worked before it may work again after downgrade and restoring stock bios settings

 

Hi! Did BIOS downgrade as well. No help. Took it to local Dell shop. Will see what's the outcome within next few days.

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Ok so I've had a play with mine today, after a clean install of Win10 and all updated drivers etc. No coil whine at all, the Samsung 960 Pro is at the usual benchmark read and write speeds (with MS NVME Driver) and the Intel 9260 works flawlessly. Windows 10 is a disppointment and has to be fully cleaned up from the daft apps and the telemetry locked down but that's to be expected these days. No I'm not a fan, I'm making the old Dell XPS 702X that I'm writing this post on last as long as I can before giving up my Windows 7 Ultimate!

I installed Throttlestop on the 9570 and gave it the same undervolting as @custom90gt had on his i7, CPU Core -170mv and Cache -145mv (and then the same for the GPU, not sure if he did the same?). On running the TS bench the CPU jumps to 97c in no time at all, the fans kick in full blast and core 4 gets far hotter than all the other cores - according to HWINFO64 it started thermal throttling very quickly.

I wasn't going to, but I guess I'm going to have to repaste as I think the pasting isn't uniform across the CPU if there is a lot of difference in temperatures across the cores. I've got some new RAM on the way (hopefully they actually work this time), more thermal pads and some Kryonaut Grizzly and cleaner also incoming so I'll give it a try and if it still works after hopefully it will be a miracle!

Dell really need to address the cooling in my opinion, I'd be happy with a thicker laptop that cooled itself better than a thin one that cant!

 

Probably a defective fingerprint scanner (hardware).

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The ThrottleStop bench is not a very rough benchmark so you seem to have a cooling issue.

If you are stress testing all cores, I don't see why XPS laptop cores should be more than 2-3C different. A good repaste with the minimal amount of paste for full coverage should sort that out. If it does not then a defective/bent heatsink is possible but does not seem likely at this point.

With such an aggressive undervolt, your system should not be running so hot so fast. Check that your undervolt is sticking with Intel XTU.​

 

Thanks @pressing - I'm getting to grips with this and some of it is new to me but I'm understanding more as I go along. I do think mine does have a cooling issue especially due to the core temps as they are quite different from core to core - core 4 is always far hotter than the others and it shows quite quickly in HWINFO.

I'll do a repaste and take pics as I go, and will have a go using Intel XTU to see if the undervolt is sticking. I did raise the undervolt to -200mv at one point and tested again, (save voltage immediately set and it showed on TS) and it ran fine but it throttled again on core 4 and package power was well into the upper 50w range - temp 97c.Speedstep was enabled as was turbo.

 

These are old CPUs and I don't think they can be undervolted to -200mv. Something is happening, such as:

1- system will crash with more aggressive activity (try running Prime95 for a few hours and try some light gaming)

2- system is ignoring your -200mv request as it is too high. So you have no undervolt

3- system is defaulting to the lower of core/cache undervolt of 145mv

 

Might be a stupid Question but how do you have two different undervolt settings for Cpu Core and Cpu Cache? They seem to be synced in XTU Settings and you cannot separate them

 

Its done using Throttlestop, its a totally different piece of software. I don't think you can do it seperate in XTU.

Latest version here if you are interested.

https://www.techpowerup.com/download/techpowerup-throttlestop/

 

Man I was going to buy the XPS 15 9570 with FHD, 8/16GB RAM, 250GB SSD. But with so many issues I"m not sure it's the best idea.

I'm looking for an editing laptop for HD video (and occasional 4K). But I live in Guatemala, and am afraid that buying this laptop while on holiday in Canada might cause me headaches down the road (even with a 1 or 2 year Premium warranty - to get global coverage if needed). Pretty good deal right now on Dell.ca, but I am afraid to get a lemon.

Advice?

 

These are good laptops with some quirks. You need to have excellent access to warranty and return.

 

Update regarding my fingerprint sensor problem. It turns out socket was a little loose and connection was lost. No major worry.

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New system BIOS available at DELL today for the 9570

Version: 1.2.2 ,1.2.2

Release Date: 22 Jun 2018

File Name: XPS_9570_01_02_02.exe

File size: 10.81 MB

Description: Dell XPS 15 9570 1.2.2 System BIOS

Fixes & Enhancements
1. Updated CPU microcode to address security advisory Intel Security Advisory INTEL-SA-00115 (CVE-2018-3639 & CVE-2018-3640).
2. Enhance thermal table for better stability and performance.
3. Fix some help descriptor message in BIOS setup menu

 

Talking about quirks. Connecting the XPS 9570 to the TB16 dock and my DELL UP3214Q (UHD 60hz) monitor, results in a color depth of 6bit.
Have contacted Dell support about this. But the TB16 isn't supported by the 9570 (but they are sold together).

 

Nope, Crucial Ballistix BLS2C8G4S26BFSDK ram does NOT work in the 9570. Dammit!

Back to Amazon it goes and I'm going to stick with the standard 8gb as I'm fed up with it now!

On a positive note the HDD cable and 2 x rubber grommets also arrived today so I was able to install the 2nd disk in the caddy, a Samsung 860 EVO 500GB. The cable is the same as the one that the 9550 uses and the rubber grommets stop the drive moving around as the caddy is just a little bit larger than the SSD.

 

Look over at support page for TB16. New firmware for TB16 was released on June 2018 which threw me a surprise. I had similar issues with my Dock and 9570
All seems to work better now.

 

Hopefully they have addressed the DPTF errors people are getting and some of the thermal throttling.

 

Apparently, my rave about the Dell SupportAssist was to early. Turns out the bloody thing only starts about once in 4 attempts, dont't find updates that are actually available and if you create any support requests using the app, the seem to go directly to /dev/null. Amazing that Dell never seems to get it right

 

In case on my Inspiron 7537 it caused ranom freezes. It took me 3 motherboards before I found that both it and Dell Update was causing this so I uninstalled it and was happy ever since. Too bad as it did find updates in my case and I prefered it to checking online.

 

Hello !

I have some issues with my keyboard :
First, some letter are not recognized when i am typing (not always the sameone, not systematically)
Second, the space bar is kind of "squealing" or "grinding" everytime I type on it...

Do you have this issue ?
I am thinking of calling Dell onsite waranty but don't want to send it back !

Thanks for helping !

 

Got the XPS 15 9570 a few days ago. It is the FHD i7 8750H model with 16gb RAM and a 512gb SSD. Did not notice any bezel fitting issues, which was a major issue I had on the 9560 I briefly owned. Some bottom bezel screen bleed though, which is a bit disappointing coming from an MSI GE62 6QD, which despite all its flaws had essentially no screen bleed. Otherwise, an excellent screen. I am noticing some stutters while using Chrome primarily, which may be an Optimus issue, despite using the latest Intel Graphics and Nvidia drivers. No keyboard issues here and the fingerprint sensor works okay, but is not up to par with the ones on smartphones. Speakers are meh, but headphone output is working well for me at the moment. 3D graphical performance is good after a good undervolt via Throttlestop, but was poor prior to doing so. As @custom90gt indicated, the GPU did not get burning hot, reaching a max of approximately 79 degrees C. The CPU got toastier, reaching the low 90s, which makes it clear that the i9 model that reviewers have is not at all worth the significant premium. Still, the performance with undervolting is a nice step-up from the 9560. Strong battery life, but that 9.9 percent wear level out of the box thing is annoying. And I love having media keys again!

 

Don't worry about the battery wear level, it really just reads thanks out of the box because of something with the bios and windows. I can't remember exactly what it was but someone explained it for me (and I confirmed it) sometime last year when I got my 9560. Your battery's fine.

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It reads around 8 - 11 wear levels out of the box

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Wow talk about heat and throttling! I installed Lightroom 6.0 today and started importing my 20,000 images. Temps shot up until it throttled about 8,000 images in. Was running 98 deg C on all cores til it throttled down.

Good news was it was darned quick until it throttled. The last 12,000 images took about 20 times as long to load in the catalog as the first 8,000.

 

The 9570 does have a bit of an issue out of the box, (well mine certainly did) but I'm happy to report a clean install - thermal pads here and there a repasting with Kryonaut Grizzly and undervolting and it's pretty much sorted now. Using Throttlestop to slightly reduce the turbo ratio on 4+ cores down a notch makes a big difference to lower temps as well while only slightly effecting the benchmarks.

Perhaps future BIOS updates will also help stop the throttling but the way the machine is built and cooled as it arrives from Dell has a few issues. Still a great machine though in my humble opinion and I'll be keeping mine.

 

Hey.

I'm looking to buy the XPS 9570 4k display i7, 16 gb ram and 256 gb ssd and was wondering if you guys overall could recommend the machine. I will be up for undervolting the cpu and replacing the killer wifi for the intel 9260. But replacing thermal pads and repasting is something i would avoid.

So given that i wont repaste and replace the thermal pads will you recommend it?

I will primarily be using the computer to study and doing different day to day tasks, sometimes i may do some light gaming

Thanks

 

Hi Fenc

I was like you at the start and didn't want to repaste or replace the pads, but after giving it a go I found it a lot easier than I thought it would be, and the results made it worthwhile for me to do. The machines are goog IMHO, they do have a few issues but it's workable to get them running really well and I can only believe Dell will get more fixes as they get feedback from people like us.

If you are going to use yours for light work/gaming and not push it to the extreme I believe it would be a good machine for you. Swapping out the wireless card isn't that much different/difficult from repasting but I'm happy to do both now and would recommend both to be happy with the temps.

HTH

 

Dell paste is standard (sometimes poor) but the cooling is underdesigned so works well only with good paste. I guess there is a chance you get by without bad direct thermal throttling out-of-the-box. Though if you plan switching wifi (which may not be needed), you might as well consider repasting, it ain't rocket science, though also not work for just anybody. Stock VRAM thermal pads are okay, maybe add a tiny thin bit under the one near the fan if you see lack of contact. Do pad the VRM mosfets, that's easier than replacing wifi.

 

Thanks I have built my own gaming pc and a server before, so you guys dont think it's more diffucult than that?

 

Like mentioned, if you can change your wifi card its not much more difficult than that, just take it slowly and follow the many guides on here and you'll be fine. 5 screws and a bit of cleaning - job done in less than 15 minutes start to finish and the results make it worthwhile.

 

Hi guys..i oder .model I9 4k ,32gb ecc ecc ..
do you know which parts brands and models put in the car?

 

What do you mean "which parts brands and models put in the car?"

 

@custom90gt it's all your fault. you started mixing 9570 discussions with vehicles!

 

From what I'm reading, the 9570 seems more optimized and the VRM throttling isn't happening like on the 9560. Why are we still talking about putting "pads" on this thing? Is there anything we can do to prevent PL throttling in some stress tests?

 

Because it still gets hot, lol. You can see in my tests that padding one area helped to stabilize the system.

In terms of PL thorttling, you can set the bios flag for IMON slope with uefi live but then it's going to get hotter than it already is.

 

sorry I wanted to say that spare parts I find in the notebook ..? type that ssd m2 mounts dell? what kind of memory? m2 is poor?

 

Do you have a link that explains how to do this?

 

Sadly I do not and it's not really easy unless you've worked with extracting the bios before.

Here are two threads that may be helpful:

http://forum.notebookreview.com/threads/the-throttlestop-guide.531329/page-786#post-10731122

http://forum.notebookreview.com/threads/tutorial-xps-15-9550-9550-bios-advanced-options.810307

and sadly before you ask, no I'm not willing to help for two reasons. One is I no longer have a 9570 and the second is this could really screw up your laptop and I don't want that on me.

 

Has Dell managed to mess up another BIOS? Just upgraded to the latest one and the fans are going mad, probably because the CPU seems stuck at full throttle despite being in balanced mode (clean Windows installation), SpeedStep enabled in BIOS and less than 15% CPU load...

 

I'm still a little confused as to what you are asking. If you're asking what components come in the XPS then the answer is whatever Dell has. Some people got samsung drives, some toshiba, some hynix, etc. The memory that came in mine was Hynix ram as well.

 

thanks custom, I wanted to know this that you said. I had the manufacturer always put the same components ... type ssd toshiba or memories type crucial .. so I can find different things inside. I'm interested in that for example the ssd m2 from 1tb Samsung ... it would be the best

This is My configuration


XPS 15 (9570)

1

525-10.368

Abbonamento a 12 mesi di McAfee Live Safe XPS

1

338-BOMR

Processore i9-8950HK Intel (R) Core (TM) di 8a generazione (Cache 12 M, fino a 4,8 GHz, 6 core)

1

391-BDSZ

Touchscreen anti-riflesso InfinityEdge da 15,6 "4K Ultra HD (3840 x 2160) IPS100% Display AdobeRGB 400-Nits

1

346-BERD

Palmrest per chiave 81 (impronta digitale)

1

320-BCPD

Copertura XPS 15

1

340-ACCX

Documenti di spedizione - inglese, francese, tedesco, italiano, olandese

1

340-BKXP

Materiale di spedizione XPS15 - Solo diretto

1

370-AEFR

DDR4 2666MHz da 32 GB (2x16 GB)

1

400-AXKC

Unità a stato solido PCIe da 1TB M.2 2280

1

450-AHFL

Alimentatore da 130W

1

451-BCGF

Integrato a 6 celle da 97 WHr

1

470-AAIL

Cavo di alimentazione italiano

1

555-BDEY

Killer 1535 802.11ac 2x2 WiFi e Bluetooth

 

Just tested with eGPU. higher gfx score on the 9575 than my XPS 15 9570 by a significant amount. Hits 14300 where my XPS 15 9570 hits 12700.

 

I got 12,437 GFX score in Firestrike - but this was internal monitor only...and I was only getting 8XX MiB/s in CUDA-Z regardless of Aorus Gaming Box firmware. What H2D bandwidth do you have? 10-15% penalty puts me in the same range as your score though, so H2D may have no really been an issue.

 

up!

 

Decided to go for the i9/4k/ 32gb ram and 1 TB ssd. What ssd are they using for the 1tb ssd?

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There were a few posts on this very topic you can search.

Quick answer - what ever Dell finds cheaply on a given day.

 

Mine came with the Samsung PM981

 

Lucky

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abbiamo un altro spazio per un secondo SSD?
if m2 is poor model i change this whit 970's