XPS 15 9570 Owners Thread

Is this why fresh-install is recommended? to reduce boot time? Kinda missed why fresh install are suggested other than to get rid of all bloatware

 

Gonna call Dell in exactly 9 hours, next morning, mainly to ask for the discount they ran few days ago.

Do you people think there is any point of mentioning the known issues to see what their response is? Like if they will keep saying "yes yes, we have taken care of that, working on it". And if you can wish for the Samsung ssd?

Sort of a pressure point to throw in to convince them to give me that discount.

 

My i9-8950HK is schedule for delivery on 16 july

 

Has anyone with the 9570 with Dell Mobile Connect driver installed been able to 'cast' anything from the laptop to an Android TV? I normally use my iPad to send NOW TV over to my Sony Bravia as that doen't have the app available on this model, but it would be good to be able to do it from the laptop.

 

Received my new XPS 15 yesterday ( i7, 16GB, 512SSD, 4K). Everythings fine, except some noise issue i guess, but not 100% sure. When i watch YouTube or using DaVinci or copying some files, then there is a electrical sound near under or around the touchpad and middle of the Keyboard. I only can hear it when i put my head really close to the keyboard (4-5cm). Im not sure if this some coil whine issue or its just normal. The sound comes every 3-4 secs for 2secs.

What you guys think?

 

If that sound only occurs when the charger is plugged in then it's most likely coil whine

Sent from my Pixel 2 XL using Tapatalk

 

The sound occurs all the Time, plugged and unplugged. Doesnt matter what im doin (YouTube, DaVinci, Copying files) the sound always occurs directly. When im doin nothing, just Desktop, the Machine is absolutely silent of course. But as soon as i Start any Application the sound occurs directly.

I only notice it in absolutely quiet rooms, or when im a directly over the keyboard with my ear.

Im not sure what i should do. Send it back!? Keep it? Im scared that the replaced device could be more worse.

Here is an example:

https://www.file-upload.net/download-13213677/Sprache003.html

 

@karbon I have the exact same noise on mine, also i7, 16GB, 512SSD, 4K, (electric clicking and beeping), so I am totally sure everyone has it (with same specs and SSD), but some people won't hear it (maybe have bad ears, arent in a quiet room, dont use AC, ect). I am still waiting for the bad Dell support to get back to me. I am now over a week on a discussion with them to give me a replacement or repair. I wont ever by through Dell again and just buy laptops through Amazon. They would have had just sent me a new one in 1 day.

Did yours come with a SK Hynix SSD? I read about most of these have terrible coil whine. I also think for 512 they dont use Samsung, just if you order a 1TB you may have chances to get a Samsung actually. I should have just

I am totally sure if you get a replacement, it will have the same issue, if it comes again with a SK Hynix.

 

I am considering to buy the XPS 15 (i7, 16gb RAM, 1080 x 1920 full HD screen, 512 gb SSD) but I have some questions. I will be using it to code at university and play some light games.

• Does the full HD version have plastic or glass bezzels and is the screen matt or glossy?
• Is there coil wine on every XPS or is it just a defect for some particular devices?
• Are the thermal issues solved yet? Would I have problems with the thermals when running a heavy IDE like Visual Studio?
• Is there screen bleeding & ghosting on the 1080p version?

I have contacted Dell Live Support to ask some questions and, according to them, the thermal issues have been resolved:


Would you guys recommend me to buy the XPS 15 or should I buy something else?

 

Crucial/Micron techncal supprt still insist their Ram is compatible with this model and even that with CL 16. I've tried 4 different versions of their Ram now and when using both slots the machine won't boot or allow you to go into BIOS and you get the flashing 3 white/2 amber "No compatible memory installed" in the machine.

Funnily enough doing the original Ram in slot b with replacment Ram in slot a trick works but lowers the clock speed down.

Last time I spoke to support I asked them if they had, or to actually physically try the Ram in this model and they said they hadn't can't as they would have to have every model of laptop to do this. How do they know its compatible then?

I feel Dell have done something to one of the Ram slots that will only use or boot with CL 18 or 19 Ram, and Dell support advised me againt using a 3rd party Ram upgrade as it may lead to a lot of conflicts on the machine later. I hope this doen't stop all the already working models like the G.Skills with future BIOS updates, they should surely make more Ram compatible instead?

Still no Ram upgrades available on their website yet either.

 

@Maarten VN

Does the full HD version have plastic or glass bezzels and is the screen matt or glossy?

- plastic and matt

Is there coil wine on every XPS or is it just a defect for some particular devices?

- I am sure every unit has it, some (older) people wont hear it though or arent in a quiet room

Are the thermal issues solved yet? Would I have problems with the thermals when running a heavy IDE like Visual Studio?

- There were none, just if you game maybe and dont have FPS limiter ect

Is there screen bleeding & ghosting on the 1080p version?

- Bleeding yes, ghosting is IPS typical. Though the 4k has way worse ghosting (dont listen to the propaganda of people who say the 4k panel is amazing, it is not).

The 4k panel has so bad ghosting, if you move the mouse cursor over gray background, you can easily see it with the naked eye and have like a 0.5 cm long ghost cursor behind it. It is really bad.

The XPS 15 is a decent laptop, it is not worth to buy for more than $1500 though. It is a ok laptop for a price range up to $1300 maybe. Sadly there are no better or other good laptops in 2018 so far. 2018 is a bad year for laptops. If you can, wait for a XPS 15 9580 maybe in 2019.

For a laptop for a student/university, it is also way to heavy in my opinion. The XPS 13 may be a better one for you, though it cant game obviously.

 

Any idea what is causing the coil wine to happen?

If I would order the XPS on the Dell website can I return it and get a refund when it has issues?

 

FHD has plastic bezels and a matt screen.

Mine doesn not have any coil whine at all, in a silent room on mains and I'm fussy about noise. On using the SSD drive that came with it (SK Hynix) I can confirm that does, mainly on write. Its not loud but more like a whine, and I'm glad I went and put a Samsung in.

Thermals may be still on going, undervolting does well to address this along with tying down the Turbo boost max speed on 6 cores (in Throttlestop) and possibly repasting if there's a bit difference in core temperatures.

Again, I don't have any screen bleeding or ghosting on my 1080p version.

HTH and there are some excellent guides on here if you do want to make yours cooler.

I'm happy with mine, some others are and some people can't live with it from out of the box with issues but its up to the individual and the price I guess.

 

What SSD is in it?

 

Another thing i have noticed: When i watch YouTube 144p-720p zero Coil Whine...absolute quiet. But at 1080p-4k the Coil Whine Starts directly.

Any ideas!?

 

Hynix

 

All these stories make me kind of nervous to receive my 9570 i7, 16GB, 256 SSD.

I'm thinking to cancel before they ship and buy the MSI GS65 instead, even though I received a good deal from Dell.

Dell Canada said if I send back the laptop I'll have to pay a restocking fee and won't be refunded the tax I paid

Hmmm....

 

Like I said... most coil whine come from a Hynix SSD, google about it and you will find lots of reports for it. I am totally sure the mainboard of the 9570 has it too though so it' two sources at least.

Undervolting didnt really do anything to make it quiet for idle and low work. I also couldnt do more than about 80-90mV on mine, more than 100 and it was unstable for apps like Netflix and Chrome, and had crashes.

If you have to flip the SSD and the Wifi card it comes with, then it is totally not a recommendation to buy it.

You could try disabling TurboBoost with ThrottleStop, and also set it to "quiet" in the Dell power tool. That helps a little bit.

 

There's a big possibility thats your problem then, and I agree with Maffle.

Setting it to Cool on the Dell Power Manager - Thermal Management disables the Turbo but you lose a fair bit of performace doing so.

Doing normal work the machines fine its only when stressing it does it have a problem cooling itself, especially with 6 cores flat out.

 

The Hynix could be the Problem, yes.

But what im asking myself: When the SSD is the Problem, why is the Coil Whining louder under High Graphic Performance? DaVinci and YouTube (in HD and 4K only) are producing more Coil Whine than copying files for example.

And when im switching between Tabs in the Browser the is a strange noise for a 1ms...

 

Where is the coil whine coming from? The center, the hinge, ...

 

@karbon Thats why I said, the chances are high yours has two sources of coil whine, SSD and mainboard. I have it too btw. The coil whine from the SSD is a more of a short clicking noise, the other is more higher frequency and I am sure it is the mainboard. The permanent high frequency coil whine comes from the center on my unit, and the SSD is on the side.

 

If your system hasn't shipped you can cancel it and in Canada you have 21 days to send it back if you aren't happy with it without any fees, although I am not sure what province you are in but I can't see them being able keep the tax you paid on the laptop.

 

The Center i would say.

Dell Power Manager and Throttlestop doesnt help btw. Same sound like before...

 

The centre is roughly where the RAM is which would make sense. TS and DPM won't make any difference if it is coil whine they will just help keep the machine cool.

Out of interest, what make/model of RAM do you have, HWINFO64 can give you the exact make/model or you will probably have another tool you use?

 

MicronTech. 8ATF1G64HZ-2G6E1

 

Ok same make as mine but the 8GB sticks. The SSD could be the issue, perhaps paging or doing something while you watch video's, other than that I don't know what to suggest. Have you given Dell a call about this or gone into BIOS diagnostics and run them? Perhaps if the diagnostics ran on the drive and you could hear the same they may be willing to swap it out for you?

 

After reading about all the issues here and my attempt to get in contact with the incredible, awfully, horrible, terrifying customer service of Dell outsourced to some bunker in Afghanistan, I will sadly pass on the XPS 15 :/

It's just too much. In case there would be issues I have 0 support and help. And the problems are there, this thread is proof of it.

Well, good luck and hope you all will be happy with yours cheers

 

Well this forum is for helping others with problems but it doesn't speak for all the other people who have bought the laptop and haven't had any issues.

But if you have 0 support where you are located that is understandable so good luck in whatever laptop you buy hope you don't have any problems or that better support is available to you for me I trust the people here to help me resolve an issue not the Dell tech support.

 

I doubt you can find any laptop on these fora that don't have problems reported. This is where people come when they have a problem.

I don't game but can get mine to TjMaxx (97 deg C) in about 40-50 seconds by simply asking Lightroom to search for new photos to add to my catalog. Now I do have 22,000 images that it has to go through but that is getting pretty hot pretty quickly. However that is a relatively unusual situation for my use and I can live with it. However I wouldn't expect to use this laptop for extensive gaming. That is best done on a desktop with a lot of cooling. If you want a laptop for its portability you will have to suffer some compromises over a laptop with top of the line components and cooling. I just built a new PC and it will heat the room up pretty quickly with the heat it generates but given the fans, the case and the space it doesn't throttle. Anything portable will.

 

Excuse me? Already forget about me? I am sitting here with my 1 week new lemon XPS and the Dell Premium Support denies a repair or exchange. I got three answers from them now. He even told me he asked his boss, and they cant give me a repair or exchange for these problems (coil whine, back bleed, annoying fan). Last time I bought anything from Dell and will just go for Amazon.

I also have two 8GB MicronTech RAMs and the noises seem to come directly from the center. Could be though, that it's the voltage regulation too, which also sits on the top center.

 

Ordered on 6/11 and received on 7/2. i7/8GB/256GB. Replaced SSD (EX920 1TB) and DRAM (CT16G4SFD826 16GB CL19).

DRAM: I mixed the 16GB with one of the 4GB stick to make 20GB total. According to Intel 8GB will be in dual channel mode and 12GB would be in single channel. Running at 2666.

EX920: Read ~2000 MB/s, write ~1700 MB/s. Read performance is lower than that of desktop.

Snapped one of the UF.L connector when replacing the Wifi card. Was able to get the metal piece out of the pigtail with the help of a microscope. Definitely a scary experience. Would not recommend of doing that unless absolutely necessary.

Did a clean install of windows. So far most of things are positive and no major complaint here. Did notice the CPU idle at relatively high temperature and the fan can kick in decently frequent, some people suggest re-pasting, probably later.

 

So I can return the laptop within 21 days for full refund? The sales guys didn't tell me that. I'll call them tomorrow. Thanks

 

Hi guys!
A lot of message have been posted and it is quite difficult to summerize all this stuff about repaste and thermal pad.
Can someone tell me what is the better choice for thermal improvment (without taking to much risk) : repaste (which paste do you recommand ?) and/or new thermal pad (which one and where to put them ?) and/or undervolt (if so, which software and which set up ?)
Thank you very much for helping !
Have a nice day

 

They can't stop you returning the laptop if you don't want to keep it, you have consumer rights in that case. Call Customer Services - not support, and tell them your case and tell them firmly you want to return it straight away.

 

I literally have a whole thread that answers your questions. I suggest reading the first three posts at least of the following:
http://forum.notebookreview.com/threads/dell-xps-15-9570-benchmarks-temps.817970/

 

con la mia nuova Dell (I9) non gioco. l'unica cosa che mi aspetto affidabilità e nessun malfunzionamento, lo userò per la costruzione di musica e video
non puoi contare sugli xps per i giochi, non è il PC giusto per questi giochi
Questa è una regola per la fisica, troppo fine, non è di temperatura
se vuoi giocare, compra un noebook con grandi dissipatori di calore all'interno
un mio avviso la dissipazione dello ssd m2 and ram è molto importante, forse il criterio della loro scelta
se non dissipa le prestazioni calano, nel mio vecchio msi titano, anche il m2 ha avuto il loro lavandino

 

Yikes, glad you managed to get the metal piece out. They are quite fiddly little leads and have to be on just right to snap back on, I'd go for a magnifying glass next time I do one.

Glad you found some Ram that actually works, and at CL19. I may order that model if it works in both slots, were you able to boot with that Ram module in slot B? (Not the origional Dell stick - the Crucial one) as there's a bit of an issue with aftermarket Ram in both slots and booting.

 

Yes. I already read it all the way. But the « take home message » isn’t very clear for the newbie I am ^^

 

Thermal improvement without taking too much risk. Ok - either undervolt using Throttlestop and its as easy as clicking a few buttons and doing a couple of benchmarks to ensure its stable. Not happy doing that, then use the pre installed Dell Power Manager Utility on your machine and either select 'Cool' or 'Quiet' depending on your requirements. Cool will stop the main processor using Turbo Boost (where a lot of the excess heat comes from) but you lose about 40% ish of the chrunching power as a trade off but it won't/should not overheat. Quiet will allow the machine to get a bit warmer but also has a performance trade off.

As @custom90gt 's excellent link shows everything you could possibly need to do or know about repasting, all you need to do is order yourself some Thermal Grizzly Kryonaut thermal paste and some Artic Thermal Pads 50x50x1.5mm of the 6,0 W/mK variety and get 'yer tools out if you feel you need a little bit more improvement.

 

Here is what I wrote:
Summary:
If I had to rank order what I think is worthwhile here is how I would do it.

1. Undervolt - by far the best
2. Cheap thermal pad between the ram and case bottom - super cheap and easy to do
3. Repaste - a little more advanced but worthwhile, especially in keeping the max temps down
4. iunlock mk5 mod - basically just try to cool some of the VRM near that ambient sensor - only really if you want max performance, but I don't know if the juice was worth the squeeze so to speak on that one.

Please let me know what your questions are about it, I'm happy to help, but not sure what my post is missing.

 

He is right call customer service tell them you are unhappy with the laptop and want to return it make sure to be within your return date and I think they may count the days when the laptop left the factory not when you receive it.

 

No extensive test. I put 16GB in Slot A, booted just fine with or without the 4GB module in Slot B. Got it $165 shipped from Adorama. The DRAM module is listed as compatible on Crucial website (yeah I heard lots of complaints about the compatibility issue, even the model listed as compatible)

 

Thanks Coldfire1, appreciate the reply.

Ordered on your positive findings, (and I'm pretty sure this is the CL 19 vs 16 issue). Will report back either way, works/doesnt.

Cheers.

 

You are welcome Woodking. Hope things all work just fine.

 

Custom, if you can, can you link the pads that you got? Also, do you just cut the size the length of the ram module and stick it right over the module?

 

In all honesty I had this kit:
https://www.ebay.com/itm/4-Large-Th...e=STRK:MEBIDX:IT&_trksid=p2055119.m1438.l2649

I just used the 2mm and cut the pieces to the length/width of the ram.

 

Thank you very much for helping me, guys
So I am gonna go with step 1 and 2 : undervolt and thermal pad on RAM
I have read both thread (this one and custom90gt's, but a few questions remains...

1)
About throttlestop : is there any risk for my PC (except a few BSOD) ?
I have to try step by step to undervolt it, right ?
I don't have to run it at each rebooting, right ? once undervolt is done, it stay undervolted ?
How do I stress test it ? (which benchmark do I run to be sure it is stable ?)
Which level of undervolt did you reach ?
How will I know if I did bad ?

2)
Unfortunately, your ebay seller does not ship to france, so if I go with this one (maximum 1,5 mm), is it ok ? : https://www.amazon.fr/gp/product/B00UYTU6Z6/
So i just cut it precisely (adjusted on RAM size) and put it on the RAM ?
Is there anywhere else that I can put those pad if I have too much ?

Thanks a lot for your advices !

 

https://www.notebookcheck.net/How-t...ife-The-ThrottleStop-Guide-2017.213140.0.html

Also search for the ThrottleStop Guide thread here