XPS 15 9570 Owners Thread

Try Wccftech.com they post whatever they see

 

I'll be another person interested how you get on with the Lenovo X1 Extreme Mr Custom, it's on my list of possibles.

When you are back I look forward to reading your findings. How's Montana BTW?

 

Montana was beautiful and they seem to have a good Family Practice residency. They will be high on my list for sure.
I just fired up the laptop and am installing all the firmware updates before I reinstall windows and run some benches. I may have to take mine apart though, my fans sound like they are vibrating or rubbing or something.

 

There are some fantastic people from Montana. The sky really is big there.

Glad to see you helping society with Family Practice, rather than cashing in on cosmetic surgery, penis enhancement, and other areas that steal limited resources from core medical care. Keep up the great work!

 

Hah Child Psychiatry is what I really want to do, family is my backup, but it is a great backup option. We will see what happens in the next couple of months, from here on out I'm pretty much in the hands of the match...

 

Thanks, I will try that.

 

It happened to me too, and I was actually thinking the greyed out checkboxes would mean theyre off/ignored, but nope, Windows will consider them even if theyre greyed out. That is totally a bug in my opinion. After I changed that, TS never closed/crashed anymore.

 

Hoping to get some help in amongst all the worried folk...

I've just got my XPS 9750, and am trying to create recovery USB Drive using the Dell OS Recovery Tool. The recovery options are
SupportAssist OS Recovery
Windows 10

All I want is a copy of the recovery drive that I can use to rebuild the machine should the SSD ever die (I've lost two SSDs on other machines in the past, so ever cautious). The first option creates a recovery drive with 2 partitions, both virtually empty and the second seems to be the standard windows 10 media from Microsoft without any drivers.

How do I get a backup media image made? Or which is the best option to get me a USB drive that will allow a complete recovery of the machine if the worst should happen?

 

I am not a fan of OEM recovery partitions or installers. My suggestion would be to use the Microsoft Windows 10 download tool and create your own windows 10 media. That will give you the latest installer and then you can download the newest drivers. Dell's new update utility seems to actually work pretty decently.

 

OK Thanks - for lack of a better solution right now, I will do this. If anyone comes up with a better idea, it's not difficult to rebuild the recovery media after all.

 

If I recall correctly, the OEM Recovery partition can be downloaded directly from Dell. Probably named something like Factory Image or such.

Sent from my SM-N960F using Tapatalk

 

Hello everyone, I just have signed up, because I got my XPS 15 (16 GB Ram, UHD, 500 GB SSD) yesterday and I have some questions:
1. I couldn't install the normal driver from nvidia, I even uninstalled the old one manually but only using Gforce experience helped. Did you make this experience too?
2. Should I do a Bios update? I am on 1.3.1 I think, but I heared about problems with the GPU?
3. Would you recommend installing a clean Windows?
4. The SSD got so warm I could feel it through the keyboard. I was planning to undervolt and then see but I guess I will pad the sad with cooling pads to the bottom, did anyone here do that?

Thanks for all help!

 

@DetailsMatter

2. I recommend going for 1.2.2 and not upgrade. the bioses going up are not worth it
3. Better to install clean windows

 

About the DPC latency. We might get lucky before christmas:

"I've been using a Dell XPS 9570 (i7, 16gb, 4k) for about five or six months and I'm having the exact audio latency issues [DPC Latency] that are described here.

Had some small successes with Process Lasso but it doesn't always seem to work, which especially drives me crazy when I need to record audio (I use Cubase). But the latency issues also occur when I simply play some music on Spotify.

I bought the laptop in The Netherlands and I've been in contact with Dell for the last couple of months. Today I received an email where they say a bios-update that should fix these issues should be released right before Christmas. Fingers crossed!"

From this thread:
https://www.dell.com/community/XPS/...ency-XPS-15-9570-ACPI-sys/td-p/6113042/page/2

Do I dare get my hopes up`?

 

Based on previous experience - no.

Sent from my SM-N960F using Tapatalk

 

I agree. Bad DPC has been a thing back to the E5450 - Broadwell - at least.

 

Haha. No chance.

Even Dell's Dutch "service" team is inventing stories to silence customers. This same story has been shared around the world for several years.

 

Hey guys, I hope this is the right threat for this, I am having weird problems with my new XPS 15 9570, it throws the BSOD "Critical Structure Corruption" at me. Happened twice today, once on cable whole heavy load (gaming) and once on battery while idle.
I ran windows RAM checker and it didn't find any problems.
Any help is really appreciated.

 

Are you undervolted at all? Just when gaming?

 

Interesting, I think the only option is to download the recovery tool, which gives the 2 unclear options that I mentioned originally. Thanks for your thoughts though. Still looking for the best backup solution - 5gb of backups seems wasteful on a 16gb usb drive - but that's what they suggest!.

 

Yes, I was running -150 mV both times, but the load on the system was extremely different

 

I would try lowering your undervolt, that's the most likely culprit. Have you tested the system with Prime95 or RealBench?

 

This is what I am referring to

https://www.dell.com/support/articl...s-recovery-image-in-microsoft-windows?lang=en

Have never used it myself though and probably never will.

Sent from my SM-N960F using Tapatalk

 

I haven't used realbench or prime on it so far, just the xtu (throttlestop does not really work for me) stresstest and some cinebench.
I will dial back a bit and see if it helps, thanks for the idea!
While undervolting I got 2 bluescreens but the errorcode I got was different than the one I previously mentioned, so I already reduced it.

 

A photo of a different 9570 motherboard at reddit, with more VRMs
https://www.reddit.com/r/Dell/comments/a77jt9/xps_9570_i78570h_do_i_have_a_different_motherboard/

 

Interesting, wonder if it helps the VRM at all. It's not the biggest issue that the 9570 has, but sure could use some work. Also with that lopsided tripod design for the CPU I bet there is even less contact pressure on the CPU (bad thing).

 

@_sem_ @custom90gt This looks fishy to me. As Dell fixed issues with the 9570 secretly with a changed board design. Maybe there are under the hood fixes for other things too, like speaker issues, coil whine, stability, latency issues. I doubt they just changed the board design for one thing, which wasnt "that big" for the 9570. It seems there is now one more VRM or phase for the CPU? That maybe would reduce coil whine because of the load is more balanced over more VRMs/coils. Wonder if I should then maybe risk a board flip and get the new design. Also why whould they change the cooling plate design if it gives not an advantage.

New design, 4 VRMs for the CPU: https://i.imgur.com/p1AU88x.png
Old, 3 VRMs: https://i.imgur.com/LKkEK6g.png

It seems the 5th screw is missing on the top corner for the CPU, maybe because there was no room anymore now after the new 4 VRM design?

New: https://i.imgur.com/uIUtvnG.png
Old: https://i.imgur.com/MH0nTMz.png

The surface area is now a little bit bigger it seems though. Wonder if this helps in cooling or lower temps under idle.

 

I don't know if the surface area is any bigger. I do see the redesign where they moved the screw to help equalize the pressure on the CPU, but that extra material in the bottom right corner isn't going to do anything IMHO. I really am curious about the new board design as well. Perhaps that will allow them to keep turbo boost up for longer?

 

Interesting. I can't believe Dell respun the 9570 motherboard as power issues were largely "resolved" for the general population with "extreme" factory throttling. My sense was that Dell were leveraging the Skylake platform with as few reworks as possible. Why would Dell do this?

The revised board's chokes also have different part numbers. It would be interesting to see what model mosfets are in the "newer" revision and see the motherboard in a clear photo without the heatsinks.

 

@pressing maybe it is already the board for the 9580. As I said, it now has 4 VRMs instead of 3 for the CPU. They mostly used the old board design from the 9560 for the 9570, but the 9560 had still a 4 core CPU, where the 9570 now has a 6core. Maybe the 8750h would need a 4 VRM design to achieve boosts longer. Would be interested in seeing what Intel advices for the 8750h and future CPUs. Could there might even come a mobile 8core CPU. So a 3 VRM design wasnt maybe enough anymore for the 8750h and also upcoming CPUs. I dont think the chokes are different, but the VRMs are. Though same manufacturer it seems with that W logo.

 

The user's results seem to be very good. He said he got 130,000 in realbench. That's higher than my last 9570 which I considered pretty darn good..

 

This is certainly an unexpected turn of events. 130000 on realbench with only a repaste and no undervolt(!) is exceptional (almost too good to be true).
On one end, I agree with you that the "old design" is better for pressure. The 4-screws design is a bit more symmetrical (1/2/1), though. I noticed in my 9570 (and also from several other screenshots online) that the core2 is frequently the hottest. Perhaps in the new design the pressure is more even?

I think we need to see some more results from people who have this new board.
It might just be a matter of "changing suppliers" for the VRMs and other ICs.
Anyway, I am baffled by what is happening. I wonder if we beta test for Dell.


EDIT: A quick search of this board number 0D0T05 on geekbench shows results as early as Mid-September, so is not that new.

 

Well, assuming the photo is not "fake news", the upgrade in component count could significantly boost 9570 performance. The extra phase can produce a lot more power. The extra phase also means every mosfets run much cooler so can be pushed harder. As an extra bonus, more phases will produce higher quality power to the CPU.

However, the XPS still has very little space and seems to have the same poor air circulation around the VRM.

I doubt this is the 9580 board on Reddit. But it may indicate that the 9580 will follow same platform - yet again. In early 2018, I think Dell (and the rest of the industry) was surprised by the Coffee Lake "6-core scheme", so Dell didn't have time to properly revise the 9570's VRM. Maybe the December 2018 9570 VRM is the Coffee Lake 6-core design "finalised"; the CPU VRM might not differ too much from 9580's as both will likely be 6-core machines on same Skylake architecture. However, the 9580 will likely require more board tweaks particularly for nVidia's 2019 GPU refresh.

Pictures and part numbers below shows an evolution of the XPS VRM from the 9550, 9560, 9570. If you have good eyes you can figure out if the "revised" 9570 mosfets on Reddit indeed are new. Try drafting a 9570b VRM schematic. . .

 

I don't the "old" design was inadequate power-wise, in the sense that was not capable of delivering enough wattage to the CPU.
Sure, with more phases the VRMs can run cooler (everything else being equal).

 

Not sure.

With heat, the mosfets get very inefficient and power output drops off a cliff. I think that is the reason Dell throttled the XPS so much and set thermal ceilings so low. There is a lot of untapped performance and maybe the extra mosfet will allow Dell to reduce CPU throttling for v2.

 

I disagree with you on this. From my testings, I didn't have the feeling that the blame was on the VRMs (at least not on the CPU side VRMs).
I think the reason Dell throttled the XPS so much is because the cooling solution (heatsink&fans) is inadequate.
(I might be wrong!)

 

@abujafar But it doesnt make sense from the perspective of "changing suppliers". The new design has 4 phases, the old 3. The VRMs are from the same manufacturer. The change of the thermal module and lowering the number of screws actually could be, because of space. If you look at the picture, because of now having a 4 phase design, there is literally no space on the top right section anymore for a screw. So they had to change the thermal pad design, and make the lower part more square to have a good as possible pressure distribution with one screw less.

For me actually, core4 and core5 are the hottest. There is actually a temperature difference up to 15°C for my cores:

https://i.imgur.com/RZ7Bd6Z.png

I always thought this was maybe because of bad pasting, I have not done a repaste so far.

@pressing Yeah that is what I also thought, about the industry had not much time to evaluate their boards for the 6core CPUs. This might be now the "end product" and one more phase needed for proper function. One phase more means obviously less heat and longer boosts. This is really upsetting me honestly. Thinking now to get a board replacement somehow. Though this could mean if you have an older model of the 9570 Dell will just replace it with older motherboards they have in stock.

 

Not sure how and why but the guy claims Prime95 settles at 3.4GHz, without undervolt. Previously 3.1GHz was usually reported in 6-core 9570. Both presumably at 45W?

 

To avoid confusion, when I say core2 I mean the third core (start counting from 0, core0, core1, core2, ...).
In throttlestop, it would the 5th and 6th line (As it shows a different line per thread)

 

So we have only seen one user with a supposedly new board ? Nowhere else? That is strange too!

But hey, that means the cooler is different too. 3 vs 4 screws.


So who is getting the "new" stuff then?

 

He said he undervolted. I was able to get 3.3-3.4GHz prime95 on my old 9570, this new one however is around 3.2GHz.

 

He said: "I just did repaste, no undervolting yet. I run stress tests and the cpu temps still hit high 90s, but I never saw throttling like in my 9560- cpu speeds are consistent 3.8ghz... Prime 95- temps settle at mid 80s-cpu settles at 3.4ghz."

Mine throttles to 2.9-3Ghz after 5-10 mins of Prime95 even with a -145mV undervolt. If I lift it from the table and hold it in mid-air, it goes up to around 3.3-3.5 after a while.

The fans also dont run at max speed for me even after 5 minutes, then finally they kick in 100%. The fans of the XPS also dont really seem to help much with cooling anyway, if they run at 50% or 100% doesnt really make a difference, at least for me. There isnt really a good air flow really or heat exchange with these fans and the current thermal design.

 

He posted new results which are less astonishing. Maybe he just has a good chip and that is all.
Not sure what to think at this point. We need more data.

 

You're right he did say he didn't undervolt. Still 120,000 without an undervolt is pretty good if you ask me. I still think 130k is a pipe dream though...

 

Hey guys, Im pretty new to this thread so I'll summarize. I'm getting my XPS 15 9570 this friday, bought straight from Dell (I come from a Clevo P150SM which is powerful but can't last more than 2 hours on battery, that's the reason Im switching). When I get it, Ill be sure to test everything out and post results over here.

I'll be completely reformatting the drive and installing linux only, so no Windows or Dell partitions. The PC will have 1.5.0 BIOS and a PM981 drive as I've seen using teamviewer (a family member is bringing me the laptop for christmas, but I already took a peek at it) and it's the i7 with 16GB of RAM and 1080p screen model.

Should I update it to the latest BIOS?

I plan on undervolting from the first day, as I would like my XPS to consume the least battery it can, and run as cool as it can. However I don't plan on repasting from the start.

 

@ pilililo2, sure undervolting is a no brainer. use throttlestop and start with -125/-125 core/cache.
You can upgrade to 1.6.0. The problematic jump was around 1.2.2->1.3 but you are already past that and you can't rollback.
Congrats on getting the Samsungs SSD.

Let us know what motherboard model you have and if you can run some benchmarks before/after undervolting.

 

Yeah, I already run my old laptop undervolted, so undervolting won't be a problem.

Thanks for the tip! I'll update to the latest BIOS then. Ill run a few benchmarks before uninstalling windows (mostly cinebench, and prime95 to test temperatures and undervolting) and also test the samsung PM981 speeds as I've heard they're worse than the consumer grade EVO NVMe line. I'll post the results here in a week or so. Cheers!

 

@custom90gt

Just had a technician here to swap my motherboard. I also spent 13 bucks on some Thermal Grizzly.


And the problem is still here, and worse. It is still stuck at 12.5W, before I had a 430 score in cinebench, now we get 282. And my technician confirms the issue and have reported it back to Dell.


As we had a phone call with Dell as he was, Dell is completely confused and don't know what to do. The want to take my laptop and send it away for 4-6 weeks. But I can't go without a laptop for that long period of time. I have exams early January....


Imagine a buisness company, could a business go without computer for 5 weeks? I don't think so.... That's a 1/12 of the year hahahah


They are gonna call me back and I will push that they can take this crap and send me a new laptop instead. I am tired of this.....

 

Curious, perhaps you have a bad AC adapter or something strange? I mean you've done all the software and hardware stuff, may be worth a shot.

Also I think a new laptop is exactly where you should go if that doesn't work. You've done all you can and being without a laptop for 1/12th of a year is crazy talk.