India Inspiron/Vostro/XPS Order status thread

@silas, compensation letter as in?

 

I told that guy that I don't want the bigger resolution, but something else. He told me he will send me an email, in which there will be things to chose from. I said ok. Ofcourse, the mail didn't come!

 

Do let us know if the mail comes. I didn't know they sent out compensation letters!

 

I think you better upgrade your warranty since that is one thing they can easily do it even now or get some cool accessory.... I would have choosen the processor upgrade for your config if the option had been given earlier but I guess if you do it now (even if they allow) it will even more delay your order.....

 

Yes, I'm thinking the same. I think I'll get the whole 3 years shebang and the CompleteCare thingy as well. They'd have to bring the processor from Malaysia if I chose that?

 

Hmm I dont think they would disassemble the processor in the system here and replace it.... They would do it only at Malaysia for us I guess.... So obviously you wont have the option to upgrade the processor now....

 

No, the Customer Care girl said I can ask for a component upgrade.

Anyways, I asked for my order status, and I was told that my machine would be out from the customs today or tomorrow! I told them I'll be leaving for England as my company is sending me on an International programme, on 7th of September. They told me there won't be a single problem and it'll be delivered on or before 6th! If they are late, I'll play my "I lost a job prospect" card, and then I'll let the fireworks fly!

 

Hmm thats good news then

 

i bet there are dell CSRs on this forum

 

That should be.

Though I don't know what to chose as a compensation. I'd rather have the blue-tooth headphones and a mouse and a bag rather than delay it further.

Lawl! They are so useless, I bet they don't even know what an online forum is.

 

Silas: Where exactly is your laptop? Is it in Bangalore at customs? Man, I have told them too that I have to go out of town on the 8th of September. I don't know why Haryana customs is taking so long.

I think the headset, mouse and bag upgrade, or the 3yr warranty upgrade is better. The processor cannot be changed and if they do that, then a new machine will have to come from Malaysia for you. So it will really delay your order.
Best is 3yr warranty upgrade.

 

My laptop is in Gurgaon, where I live! After it is cleared today, or tomorrow, an invoice will be generated in Bangalore, and it'll take a day to reach Gurgaon, and then they'll deliver it to me. Considering there is a Sunday in between, it'll take at max 4 days, around 5th or 6th!

P.S - What's an invoice?

 

Invoice is your bill dude

 

And can't it be delivered later????

 

No it cant since the Bill is the actual proof of your purchase and must be prepared before the laptop is delivered to you

 

hmm...prepared an order online for the 1420... but the stupid guys never called :x

more reasons to opt out of dell.......but to where??

 

They'll call on Monday, since it is their next business day.

 

Yeah, the invoice is a bill

Man, my laptop is in Gurgaon too as I am in Delhi! I called them today and told them that I had to go out on the 8th of Sep for work and after that I won't be able to take delivery, even if they send it. So they talked to logistics and promised me they would try and send it as soon as it came out of customs, on the same day most probably.

I really hope it comes out on Monday. I can't wait any longer.

Btw, its strange they didn't call, mask. As I made an online order on Saturday late night and they called first thing Sunday morning (around 11am). In fact, I had purchased a Dell LCD (which is very nice) and that too I had made an online order on Saturday night and they called Sunday morning. And that came in 2 weeks!

I really hope our lot of laptops gets released on Monday.

 

For this month they have not cut down the prices much for the 1420 or 1520 but 1720 has been lowered a lot.... The only thing now they've added for the 1520 is the default 120 GB hard drive instead of 80 GB.... So around 1500 bucks has been reduced.... Not much but ok :|

I think I ll be mostly going to order either with 1520 with T7100 if the total laptop price after all discount comes within 54k or something and if not I ll have to go with a T5450....

 

i have ordered my inspiron 1420 here in bombay on 25th august and its expected to ship on 15th sep 07. I ordered backpack with it but then i emailed to ask if i can cancel backpack but nobody have responded my ticket to 5 days. I wonder if this is normal at dell (not responding to customer support tickets).

 

@pheonix, i was 100% assured, promised and all that crap ki my lappy will be delivered on the 31st...i had to leave for out of town but had to cancel my ticket(nonrefundable )..nyways, my 3rd edd was 1st sept(100%, promised etc)..i hope that ill get my lappy 2day...does courier deliver on saturdays

 

Hmm yeah they do deliver on Saturdays but on Sundays only a very few do so here at India....

And MaxBerry it is quite common for DELL not to respond back to emails....

 

MaxBerry, it is better to call your CSR or customer service if you want to change anything. Don't email them, they never reply.

rhn, well, did you get it then? Please do let us know! I really hope you have got it. If so, then it gives hope to the rest of us that we can also persuade them to deliver our laptops soon. The thing with customs is truly getting ridiculous.

I think my Dell LCD was delivered on a Saturday, if I am not mistaken.

P.S. rhn, I just noticed that you will upgrade to 4GB ram. I must tell you that no 32bit version of Windows reads more than 3GB, so your 4GB will not be usable and only 3GB will be. The only option to use the whole 4GB is to upgrade to 64bit Windows.

 

Also rhn I dont think DELL gives you 2 GB RAM in your laptop as a single 2 GB module but as only 2 x 1 GB modules and there are only two SODIMM slots on your laptop to plug in the RAM modules.... So you simply cant buy extra 2 GB outside and plug it in to get 4 GB (if that is what you are trying to do or may be not ) ....

 

@silas, I STILL DID NOT GET MY LAPTOP DELL SUCKS arghhhh
yeah i am goin to install Winxp 64 bit...@ash,while placing the order, i had requested the csr to tell them to use 1 module of 2 gb, instead of 2 modules...lets see what i get...ny chance of me getting the laptop 2day? i have to go out now

 

Compensation. That's what I'll ask for. A huge one. Tough luck about your ESD being on a weekend, as you can't even call the *******s. I'll toast them. I really will.

 

Well, that is sad I can see how they don't have much control over customs but its just maddening that Dell being such a big company can't do anything about it.

I really want compensation as well but technically, they are just a week late on my EDD. And they tell you that they may be.

 

hello,
I recieved my dell inspiron 1520 in a matter of 2 weeks, I was very suprised but now I'm sure why I got it so quick! I think it is one thats been sent back, the headphone jack makes a whinning noise with any headset you plug in and its driving me nuts also yep the screens grainy! anyone else from the indian manufactures have the same problem?

ARRRGGHH I think I'll send it back

 

I think DELL can get things faster at the customs since they've been doing this overseas shipping for a long long time.... I believe there is something else which is delaying the orders....

@rhn if so, then no probs I guess as long as they dont forget to put a single 2 gb module

@Busy_lad, I believe almost everyone is facing the headphone jack problem and more than 50% are facing the grainy screen problem...

That starts to make me reconsider choosing my screen resolution before I place my order, let me see - I ll be placing my order on Monday....

 

Man, I just hope I get one without a grainy screen. I think I'll go mad if I need to get a replacement, which might take another 2-3 weeks!

 

ok guys well m new here and m thinking of ordering a dell xps 1330 as rite now deres an offer on xps on the dell site.My configuration would be:
Intel(R) Core(TM)2Duo Processor T7300
Genuine Windows Vista(R) Home Premium - with AERO experience
2GB (2 X 1024MB) 667MHz Dual Channel DDR2 SDRAM
160GB SATA Hard Drive
Internal 8X DVD+/-RW Combination Drive with dual layer write capabilities
Intel(R) Integrated Graphics Media Accelerator X3100.

Well now I have two questions
1.my budget would be 70k and i cant decide whether i should get the processor upgrade from 1.8 to 2.0 as l2 cache increases from 2 to 4 ,or to get a graphic card.
2.how much time do u guys think my laptop will take to reach me as its an xps

 

are you sure you will get all of that in 70k ?

 

hi, i know this is sightly off the topic, but i'm kinda stuck for leads, so pleas excuse me....
but i really need to know whether anyone knows if its possibe to get a dell xps1710 in india.....called dell, but they weren't too helpful...can anyone help?
thanks..

 

Nope I guess 1710 can be obtained here at India by placing for a quote online and the only possible way is by requesting the CSRs at DELL over phone but I doubt it is still possible....

 

falconnw: If you are a gamer or even plan on doing moderate gaming, get the graphics card. If not, get the cpu upgrade.
It depends on your needs.

 

@viruoso as i said deres an offer on dellsite and i would wait out that extra 5 or 6 days delivery for the tax reduction ,i mean that it would be nothing if i have to wait a 1 to 1.5 month time to get the laptop neway and 1 more thing if i get the 1.8 and the graphic card will I be able to play oblivion and the upcoming nfs prostreet as i'm a huge fan of the nfs series

 

You will definitely be able to play both the games well, at around medium settings if you go for the 8600m gt

 

but xps only comes with a 8400m gs and i heard its s**t compared to 8600gt

 

Believe me - the 8400gs is more than capable enough to play the NFS series of games at high settings even upto 1280 res

 

You can easily play Oblivion at high settings on the 8400GS. Read the 1420 reviews. I am sure you can play NFS as well, though I don't know much about the NFS games.

 

I ordered my system on the 31st of July, it was shipped on the 30th of August, as per the status pages. Dunno how much time it will take to clear customs at Kolkata (EDD is 18th of September).

 

hey guys, all that thing about dell not calling me, i take that back...i posted too early (i guess you guys dont even remember, but still)

anyway, i plan to order today for sure

but am worried abt what sm1 said abt dell giving them a rejected model
man i will faint if that happens to me...

 

Finally I've decided my config and am going with the T7100 instead of the T5250.... The official DELL price comes to 68869.... And I should get a price of something around 55k or so after discount....

 

good for you ash...

****. that dell lady was suppossed to call me again today, and she hasnt called yet! i am not ready to unseat my self from my ego tower and call her!

 

my laptop is on its way shd reach me in another hour....jeez almost took one month

 

anyone know which courier service they are using in INDIA ?

I called CSR about this he told me about ASL courier service
any idea about that ?


EDD : 6th Sep

 

@rhn

do you got your system ?

 

Hmm thats nice to hear rhn... Do tell us about the system after you receive and unpack it

EDIT: Damn I ll get to know my discounted price only tom and I can give the cheque by tom eve only and hence it will probably get processed only day after tom

 

Congrats rhn

As for the courier service, I think he must have said AFL. AFL is a reputed courier service and is used by many organizations.

 

I'm seriously considering sending mine back, I don't even think I want to buy a laptop anymore this thing is pissing me off so much. grainy screen is grainy and headphone jack noise is unacceptable for a peice of equipment that cost me 2'300 AU.

arrrggg