Post when XPS M1330 ordered and when/if shipped

Here's what I can advise so far from what I've seen. If you ordered early (late june early may) and you're still in pre-production, there's a SKU error that you need CS to resolve (oh, and you're screwed). That's why you haven't gone to production yet.

If you ordered later in July...well...no SKU error, still screwed.

 

FFffunny...

And my heart goes out to the guy with the ESD in OCTOBER! Yikes.

 

I just spoke with Michael Dell and he says you have no such friend...

Sorry I couldn't resist.

 

You would have to pick up the phone first .

 

I feel worse for Mieske than I do for the guy with the October date now because of the fact that Mieske, like a few of us, ordered back in June. It's just not right that the customers who were devoted enough to place orders so soon after its release are being screwed like this and given a new fancy September 25th date. That's a travesty.

 

Agreed, especially the fault in on DELL for putting wrong SKU in his order. bleh!

 

Agreed! We're all in the same boat... but some are at the bow ready to jump.

 

Ehhh.....

Just means that MY 1330 is going to be shinier than YOUR 1330 come September 25.

(I joke here because I just vented on the Dell blog)

 

OK, I'm getting pretty ticked off with Dell. I played a little test with them to find out if they really are lying like we suspect.

I called once and spoke to EPP Customer care:

1st representative tells me: The hinge, battery (didn't specify which one), and fingerprint reader are backordered.

I call back.

2nd representative: The screen and DVD drive is backordered.

I call back.

3rd representative: The palm rests are back ordered.

----------

Are we seeing a problem here?

I called to try and get the Timbuk2 case for free since Dell have the BALLS to be allowing new orders and trying to entice people into the back-order queue by giving out cases, and I was told that they can not give me any case unless I cancel and re-order.

I told them that by doing so would delay my order even MORE. The rep told me that actually it would be quicker to receive my laptop if I placed a new order and cancelled the existing one. EH?

Anyway, I left my order, but I'm pretty peeved. Heck, I ordered this thing on June 27th at 8am.

 

WilliamG - Dell's Customer Relationship Management software obviously needs a field for "What excuses I gave the customer" ;-)

 

Well, mine is estimated to ship on tuesday but not in the testing stage yet. I dont think I'm gonna get it on time, which is a shame since I now have to delay my delivery since I'll be out of the country when it arrives.

 

Ordered my new computer...scheduled for delivery tomorrow.

 

What did you order ?

 

For your amusement, I've now re-written Dell's blog page:

ORIGINAL:

"I know several of you are expecting an update on the status of the XPS M1330. Truth is that I still need a bit more time to finalize the details. I should have a brief update by sometime tomorrow."

THE TRUTH:

"I know millions upon millions of you are frustrated to all heck and are demanding an update on the status of the M1330s. The truth is....hahahaha....I said truth....err, sorry. Ahem. The lies are that I need a month or two to finalize my holiday plans. Did I say holiday plans? I meant information for you, my dear foolish consumers. The details I will provide, maybe, are now in pre-production with an estimated post day of 10/25/07. I should have a non-existent update tomorrow.

PS Please enjoy the new case we now offer for free with all our non-existent M1330s we sell!"

 

1.5 days left and in build
just someone shoot me please.

 

Its in my signature.

 

Awww, why not a MacBook? LOL, j/k

 

LOL...I use enough Mac's at work!

 

I just recieved a Order Delayed for My order that was placed on 6/27...est ship of 7/29 the new ship date is 8/3

 

The SONY VAIO SZ6 series will be available August 1rst. My XPS is scheduled to ship 7/31 (I have ben waiting since 6/26). If I get a significant delay, I will be ordering the Sony.

 

Anyone up for some where is my 1330M chat ? Click bottom link to my sig

 

wtf my dates are the same as yours and I have not recieved any such notice! or a response for my email sent 4 days ago!

 

That is not too bad I guess, unless they delay it again on 8/3. I ordered 6/26, today is my ESD, and I have not received email yet from DELL. I even email my CSR and no reply yet.... strange.

 

haha, when will you all learn? lol

 

I think that they have big problems in production because I try to customize a XPS M1210 and don't got est. delivery date...!

 

well today I received my Lo Jack Cd from Dell

Crimson M1330 ordered july 16th esd aug 30th with o/n shipping.
was ordered under dell higher education epp. 12% discount.

I payed with paypal the order went right into build stage after order on the 16th and funds were withdrawn instantly.
today I also noticed the money was released back into my pp acct. I presume they released it because it hasn't shipped yet? then when it ships its taken out again?

any thoughts on whats happening here?

 

Contact engadget and see if we can get some press about this issue!!!!

http://www.engadget.com/contact/tips/

 

What //////just relaying info.....................I know most of what we here is BULL****


SO back off

 

So I am in boxing stage.
How long does it take from boxing to ship out door?
Thanks,

 

I ordered on the June 28th and don't have my lojack yet

 

Now they aren't giving est.delivery date for any system that you customize now in dell website...

 

arrived today via dhl.
obviously does me no good without the laptop
so pretty ironic.

 

if you decided to cancel the xps at this point, would dell make you send back that cd?

 

who knows...

 

If they have not billed you yet what are they gonna do about it?

 

can some1 gimme the CS number plz?

 

New date just phoned over: 30 Aug Still in pre-production

 

any1? or is it the order status thing if the automated thing transfers?

 

I just got a call from dell, same delay. Was supposed to ship on 7/29, now they are saying 8/03 At least it's still in the same week..

 

WHAT THE HELL??? What's with dell...you get 8/03 and I get 8/30???

 

3 months.


Just kidding. It varies greatly. Some people are in boxing for a day, others for more than a week or two.

 

1-800-847-4096

 

Why waste your time calling ? They can not help you and do not have any new info

 

ordered 6/26, esd 7/28. just got a call saying it is delayed till 8/03. we will see what happens.....

 

OK I just called CS and spoke to a rep and here is the convo broken up by sides...

Me:
Mentioned my original phone call 3 weeks ago and the promise of a call/email ont he 23rd that I NEVER got

Mentioned the email I wrote 4 days ago! with an automated response right away and a response of "Thank you for contacting Dell's Customer Service. This message is being sent to let you know that we have received your request for assistance. We are working 24 hours a day, 7 days a week, to answer customer inquiries. Our email agents normally respond to inquiries within 6 hours." which was 3 days ago and I have still not gotten a response!!

Mentioned Direct2dell.com and how an update was promised for YESTERDAY which never came

Mentioned how orders placed as much as 3 weeks after me are further along/shipped. Brought up one of you (can't remember the name) who's pruchase date and est ship dates are the same as mine (June 27th, July 29th) who has now been delayed via email to Aug 3rd but I have not recieved anything

here is what Donna Said:

Stated that yes my order had parts that were on back order but that they got a shipment of parts in the other day, she said that she knows a lot of parts came in and looks like my order is still on track for July 29th. (she could NOT tell mewhat parts my order was missing and what came in. (I mentioned how diff reps are telling us diff shortages on parts and she responded by saying she does not get to see what specific parts unless a note has been made)

Said their online status is more accurate than their phone but both are pretty inaccurate and since it shows my order is still being worked on and on time for the July 29th est that my order is "msot likely" in testing or boxing even though my order status over the phone is "Build stage"

Supposedly Verizon is redoing their phone lines etc which was her explanation for status downtimes and status delays

I asked her to give me her name 3 times before she actually gave it, she did try talking each time so i dunno if she was ignoring me or couldn't hear me because she would talk at the same time but finally gave it to me and without pause said she would send a message down about my email that was never recieved, send a message for an order update, and sine it shows that I will still ship out on the 29th and will recieve On Tuesday the 31st she would call me perosnally on Monday July 30th.

that's all I got =\

 

I cant belive im even bothering to answer this I must be bored!

http://forum.notebookreview.com/showthread.php?p=2174127#post2174127

Was the first mention of glass shortage i belive.

 

at last, the long-awaited update. http://direct2dell.com/

LOL

 

that wasn't funny

 

It more annoying than anything.

 

At least we know he's thinking about us.