Post when XPS M1330 ordered and when/if shipped

I hate you

 

Order date: 7/2/2007
Old est. delivery date(s) 7/18/2007, 7/20/2007
New est. delivery date: 8/7/2007

 

We have the same ship date

*HIGH FIVE!*

i ordered 7/4 tho

 

My order has always said In Production, where did you see Pre Production at?

 

I'm guessing you're in the UK or Asia? It seems like you guys may not get the last laugh after all. It seems like your estimated ship dates were just waaayyy too optimistic.

 

Call 1 888 981 3355

wait for the b!tch to say something

Hit 4

transffer.. 5 seconds of music

She talks again

Hit 1

Then again

Hit 1

girl starts talking..

type in ur order # into the phone

wait 2 mins..

then they say

I HAVE SOME IMPORTANT INFORMATION YOU MIGHT WANNA WRITE DOWN



I know.. i do it twice a day

 

Lmao! I'm sorry man.

 

ah yeah that was a typo, fixed now

Unfortunately yes, they were a little too optimistic. I received an e-mail yesterday informing me of the potential delay. Ordered from Dell in New Zealand (Asia/Pacific).

This is often the case with NZ though, a lot of stuff we have to wait an additional 6 months for so I can't really complain.

 

Awesome! Congrats to you... now i'm waiting for mine to go into production!

 

Here in the US, Dell almost always overstates their ship date. It usually ends up being sooner than what they estimate.

 

Well, I ordered mine yesterday...and I had NO CLUE! it was such a long delay to get these!

I had just purchased an extended warranty on my Inspiron 9300 and decided to cancel it and just buy a new laptop since mobility has become a priority.

The 12'' xps wasnt all that fancy looking so I decided to get this one and now I wont even get it until after school starts in the middle of August (hopefully)....and to top it off...vista FTMFL haha

either way...
order date: 7/11
est ship: 8/14
delivery: 8/17-8/21

Is everyone having luck by calling in and "complaining" to get next business day shipping?

 

thank goodness to that.... otherwise I'd think people would start a riot on here...

 

did you get an LED LCD screen?

 

Seems like our shipping dates stay the same... starting on 20th... Ah, well, at least some of you would have got your laptops by today...

 

Like who?... who got their m1330 babies?

 

omg...i think i got screwed...thats what I told the rep when i ordered it over the phone...the LED one...

but I just glanced at the order and it says this : 13.3 inch Wide Screen WXGA TL CCFL Backlit LCD without Camera, XPS M1330

thats not the LED one is it?

 

Interesting, my est ship date is 8/1/07. So maybe they will bill my card soon and start making the thing!

 

No that is NOT the LED screen. That is the standard screen, with no camera. That will ship sooner, but you are missing out on the cool stuff. That is the one that is not back ordered, and the camera is back ordered. So I wonder if that was an honest mistake, or if they have been told to push the reg screen with no camera...

 

For some reason mine says pre-prod in one status page and in prod on another. How can I get that to reconcile? Still 8/22 here. Though I was upgraded to NBD when I emailed for information. Somehow my customer number is tied to Small Biz support even though I ordered off the Home and Home Office site. I think it was from my days when I had a premier.support.dell.com acc't created in my name for support reasons...

 

great! so are they open right now? lol I specified that in my order...they better not charge me at all now

 

I e-mailed em.

Thank you for contacting Dell.

I understand from your email that you wish to know why the order getting delayed and want the order to be expedite. I apologize for the inconvenience caused due to the delayed shipment. I will certainly assist you in this regard.

We regret the delay you are experiencing with your order.

Our records indicate your order is currently in production and estimated to ship on or before 8/20/2007.

Because all of our systems are built according to your needs, we occasionally experience unexpected delays while in production. We greatly appreciate your patience.

Using your order and customer numbers, you can track the status of your order online by following these simple steps:

Open a web browser window
Go to http://www.dell.com
Click on My Order Status
Under Single Order Status type in your Order Number along with your Customer Number or Zip Code
Click on Submit

When your order has shipped, the name of your shipper and the tracking numbers should be available at the same site.

Note: Please be advised that you may be contacted by a Dell representative notifying you of any product related delays to your shipment. This communication may be through the United States Postal Service, e-mail or telephone/voicemail.

I see that you have opted for ground shipping as an exception I have change the shipping method from ground shipping to next day shipping.

Please email me for any additional support and I would be happy to assist you further.

Thank you for choosing Dell.

Respectfully,

Angelina_B
Email Case Number ########
Customer Care Specialist
ABU Customer eCare
Dell Inc.
​

 

well they better upgrade me now for sure to NBD because the messed up my order. She told me one thing over the phone and its not what i wanted...great now I wont get this thing in for even a longer period of time!

 

Hmmm I wonder if she is hot.

Most of that e-mail is pure boiler plate. It looks like they just type in their real response at the end of it. I got the same e-mail except I got $200 off of my system, because I ordered several things at the same time, and every single item has over a 30 day wait.

 

"Pre-production" is a part of the "in production" status... weird I know.

 

the rep I talked to when ordering sounded hot, she was even from the city I live in! so we had a nice quick chat about that. I guess I could always call her extension and ask her for her real # lol

 

NO!!! CCFL (Cold Cathode Fluoride? Bulb) is the other one ... not the LED one. :-(

 

yeah I'm mad, Im going to call them tomorrow and get it straightend out, because I didnt pay 150 for the LED one to not get it haha. I just hope it doesnt change the ship date.

geez this is like when I ordered my 9300 a couple of years ago, except then it wasnt that long of a wait, it was the fact that it was my first laptop and I was going nuts waiting for it..now I want this one right now!

Has anyone even gotten one yet?

 

If your initial invoice says the LED, XPS support will initiate an exchange...simple.

If not and you really want the LED, you have 21 days to return the system under the Total Satisfaction Program. I have done this last year. Simply call and ask for the Total Satisfaction dept and they initiate the return for you. If you have a printer they will even send the mailing slips to you to affix to the box. I got 100 percent back; Im not sure if its diff in the States than Canada but I think part of the program is the 100% back guarantee.

I also dont think this applies to business purchases.


HEADSUP!!! If you paid for it, the best thing is to accept then initiate the exchange with XPS support. Its simple. You keep that system while they make u a new one. If you change the display, they cancel and reorder and your back of the bus in line.

 

I spoke to someone named Paula on the phone who had a very nice voice. I'm pretty sure Dell pulls people right out of college to put into customer care

 

LMAO
bmnotpls
I too do this several times a day and memorized the "411" order

 

Is this what we've reverted to? Calling them constantly and memorizing the reps with hot voices?

 

Woah. I just did a random check on the status page and it seems like my M1330 went into production. What used to say pre-production now says it's in production...

Anyone else in Canada have their status updated yet?

 

Congrats... mine is still in pre-production but I'm in the US.

 

Mine says production but I believe it's.. always said it's in production. I think at best, they jsut renamed their phases. Click on the link that = the word production, and it pops up a list of phases.. of which Pre-Production is not one.

 

If you link your order to your account and go to this page ...

https://membership.dell.com/myaccount/main.aspx

... you should see the exact status of your production. Or you can call the automated ordering status system and get the exact status.

 

Yeah, that's the page I'm looking at (and I linked the order). It's saying In Production, which is changed from Pre-production yesterday.

 

Yep... then ur actually in production! Congrats again .

 

I just checked the status of my order via the Dell telephone system and it now says that my order is in the "Build" Stage." However, they have not updated my estimated ship date of July 30. I live in the US and I ordered the morning of June 26. Hopefully it comes sometime next week.

 

What does the online status say for you though?

 

In my Dell account homepage, it says that the order system is currently under maintenance. If I manually enter my order number and zip code, it says that it is "In-production," but it has said that for a while. From my experience with Dell, the telephone system is usually more accurate anyways. Hopefully my m1330 is really being built.

 

the only thing standing between me and dell oblivion waiting for this laptop, is harry potter 7. At least that will come out in july ;_;

 

Next week... right? Gotta love J. K. Rowling.... never would I think I would be hooked on a kiddie book.

 

In the UK they actually have an adult version, same book, stodgy and boring cover http://en.wikipedia.org/wiki/Image:Potteradualtcover.jpg

 

bmnotpls is back, huh. Well, I sincerely hope that this time you actually have learned your lesson.

 

Where is he?

EDIT: Never mind...

 

what is a bmnotpls

 

lol...

I got the exact same answer when I called, altough my ETA is July 20th (we don't have an est. shipping date at Dell.nl/status, only an ETA). They told me that IF my order was going to be delayed, we could talk about something ie. Vista-upgrade, CPU-upgrade because I was whining all the time I needed to have it by 07/20 (which was BS)

I really hope it doesn't get here by 07/20 now so I get an upgrade on my hardware

 

sorry to ask this but can anyone tell me

320-5591 SLIM LCD, BLK W/ CAMERA M1330

is the slim led or the ccfl lcd ? thanks

 

my order says

LCD and Camera Slim and Light White LED Display with VGA Webcam [320-5583]

so yours is the ccfl i believe

 

Id say since it says 'slim' then its the LED