The OFFICIAL Studio XPS 1640 Order Status Thread

An updated and FINAL order status. My order has now shipped!

Ordered On: 1/29/09

Model info: Obsidian Black / XPS 1640/ P8400 / 1080p RGBLED / 4GB DDR3 / 128GB SSD / Intel WiFi 5300 / 8x DVD+RW / Bluetooth /

Estimated Ship Date: 2/13/09
Estimated Arrival Date: 2/16/09

Order Status: In Production: 1/29/09 | Testing: 2/6/09 | Boxing: 2/9/09

Actual Ship Date: 2/11/09
Actual Delivery Date: 2/12/09

My Location: USA

 

Hallelujah I am in Boxing Stage!


Ordered On: 1/28/09

Est. Ship Date: 2/11/2009
Est. Delivery Date: 2/16/2009-2/18/2009

Status: 1/29/09 - In Production
Status: 2/02/09 - 2/11/09 Testing Stage
Status: 2/11/09 - Boxing Stage

Order Delayed on 2/11/09:

New Est. Ship Date: 02/18/09

 

Congrats! It was a long time coming that's for sure...

 

Well, it happened. I can't say I'm surprised. After reading everything you guys have said, when I got my email from Dell telling me that my order had been delayed, I pretty much expected it.

I just received the email telling me that my order, that should have shipped out today, has been delayed. I was not given an explanation as to why. My estimated shipping date has now been moved back from 2/11 to 2/18.

I guess it gives me a little piece of mind though. At least for the next week I can stop going nutty calling the status line and checking the online status every 20 minutes.

I'm fortunate in that I have no real NEED for my 1640. I was simply buying it to have another gaming computer. I've just really been excited about getting it. I guess I'll just have to be patient.

 

OMG, I am so jealous with you. Mine's still in testing and even if I keep calling every hour, the status still does not change. Keep us posted when you receive yours, I want to know the condition of the laptop (same as mine) being in testing stage for so long. congrats, now you can stop bragging...and I remain the only one that brags lolz

 

well this sucks my package should have been shipped out 2 days ago but I just called Purolator and they said my package hasn't been scanned meaning it's still in Texas and they're waiting to fill up the truck before shipping it

I hope it gets sent tomorrow

 

Lol. Yep, no more bragging here. Hopefully you will advance to the boxing stage soon. I am guessing mine will ship out on Monday.

Yes, I am curious about the condition of the laptop, especially cosmetically. I have a camcorder that has great macro capability. Maybe I will record some closeup stuff if I find anything wrong. I hope I dont. If so, it goes back immediately.

 

I got an email from Dell today stating the same. I just checked my order status (a few hours later than the email) and now it says shipped. I've always experienced receiving my Dell's a few days before they predict.

 

mine is finally in transit!!

 

my order is still in testing stage...even kobrakr's in boxing now...what's wrong?

 

This seems all too true right now. [ XKCD]



Anyone else doing the same thing?

 

Not me, I've only checked the shipping status 4 times in the last hour and mine's coming from Nashville, not Memphis.

 

ordered mine from bestbuy on february 5th
It is currently backordered an it was when i ordered it so it should be here in around a week or two

still have to carry this 13 pound inspiron + battery around school

i hope it gets here sooner then later

 

There has been a delay in fulfilling your Order Number listed below and we have adjusted the
estimated ship date for this order (see Revised Estimated Ship Date).

Based on the latest available information, we are confident we will ship your order on
or before this new date. We apologize for the delay and appreciate your patience.

When your order ships we will send you an Order Shipped e-mail which will contain
the Estimated Delivery Date and tracking information for your order.

 

Revised Estimated Ship Date


You can check on the progress of your order at any time by clicking on the Order Number(s) below
Order Number Product Description Revised Estimated Ship Date
632021956 XPS 1640, Intel Core 2 Duo P8600 (2.4GHz/1066Mhz FSB/3M L2 Cache)
02/19/2009


If you ordered multiple items, they may ship separately and at different times.
Click here to check the status of every item you ordered.



Important Things to Know:

* No action is required to proceed with the revised estimated ship date; however, If you do not wish to wait, you may cancel your order by emailing us at [email protected] or by calling 1-877-868-3355.
* This email shows a specific Order Number within your purchase that has been impacted by the Federal Mail Order Rule. To learn more about the Mail Order Rule, click here.

 

they are saying if i dont want to wait i can cancel, looks like to many orders being placed

 

I called in today to cancel my order and place a new one. My new estimated ship date is 2/23....

 

wlfng2005... I almost did the same thing yesterday. I was going to cancel and thought if it was a delay of parts like people are reporting then I wouldnt get it any faster but you never know.

Something I did notice was that most everybody that had their orders shipped fast didnt have the P8600 2.4 Ghz Processor.

People that did have this processor was delayed. Not really sure that was the case. Just my 2¢

I am still in boxing stage right now. Hopefully it will arrive and all is well but they had it for a very long time and I hope nothing is wrong with it cosmetically.

 

got mine today.
ordered 9th feb, got it 13th feb

 

As of this morning, my lappy has been shipped! No tracking number yet though...

I'M GETTING EXCITED!!!

Some questions...

There has been a lot of talk about people receiving their SXPS without all of the software CDs. Is this happening to everyone. Is there anyone out there that actually received all of their software on CD without having to call Dell & request it?

Also, I've seen tons of talk about tons of driver issues and people having to unstall 64 bit & install the 32 bit Vista. Is ANYONE out there NOT having these issues? In other words, is there anyone out there that is getting their machinge out of the box & it's running just fine (able to play games & everything? ie. World of Warcraft)?

 

I just got mine 5 mins ago, it's still frozen so I can't turn it on for a while but I can confirm that the only cds included were
Vista SP1 64bit &
Dell Drivers and Utilities

 

When I ordered my system I chose the free 3-5 day shipping. Is this shipped from UPS or FedEx? Anybody know?

 

I chose the 3-5 day shipping also. My GUESS is that it will be UPS delivering it, but I'm not sure. Once I get a tracking number, if no one has answered yet, I'll let you know.

 

Grats on receiving!

Once that thing warms up, let me know how it goes. I'm curious (and worried) that I'm going to have to do lots of work to get it running right when I get mine. And that really stinks because unlike so many people here, I'm really NOT a tech savy person. I want to be able to pull it out of the box and GO.

I'm a little aggravated already that Dell just doesn't see fit to include CDs for all the software anymore. ANNOYING...

 

DHL went out of business for domestic service in most of U.S. right? I absolutely hate getting anything from DHL in the past. Everything I have received through them has been screwed up.

Last year I got a birthday gift from my family that was ordered through dell. It was shipped through DHL. I was at work tracking the shipment and it showed somebody signed for it but I knew for a fact my wife wasnt home.

I checked a little deeper and the signature was someone I didnt know. The driver after knocking on my door and realized nobody was home was walking back to his truck and someone was walking down the street in front of my house. He had them sign for it and he left it on my front porch.

I did not even know that person whatsoever. What an idiot. I called from work and had them go pick it back up as I had no clue if that person was going to steal it or not. I did not know them at all. It was a camcorder so I didnt want to take any chances.

Anyway, I hope it is UPS or someone more trustworthy.

 

My order status saus still in Production!

Ordered On: 02/02/09

Model info: Obsidian Black / XPS 1640/ T9600 / 16” WLED LCD / 4GB DDR3 / 250GB HARD DRIVE/ 8x DVD+RW / Bluetooth /

Estimated Arrival Date is still: 02/12/09

Order Status: In Production since 02/02/09

Dint receive any email from DELL . Called customer support, they have no idea why its delayed. Their exact words "Its in the LAST stages of shipping. It will take 4 business days to ship order out." If LAST stages take 4 days i wonder how long it take it build these products by DELL techs.. Not a very happy camper right now..

 

I just got my tracking number. It looks as though mine is being shipped via FEDEX. I don't have any experience with FEDEX so I'm not sure if this is a good or bad thing. But...at least it is not DHL, right?

My delivery date is 2/17. I can't wait!!!!

 

FINAL UPDATE:

Ordered On: 1/28/09

Model info: Obsidian Black / XPS 1640/ P8600 2.4Ghz/ 1080p RGBLED / 4GB DDR3 / 320GB 7200rpm/ Intel WiFi 5300 / 8x DVD+RW /

Estimated Ship Date: 2/11/09
Estimated Arrival Date: 2/16 - 2/18/2009

Order Status: In Production 'Build Stage' 1/29/09
Order Status: In Production 'Testing Stage' 2/1/09 - 2/11/09

** ORDER DELAYED **

Order Status: In Production 'Boxing Stage' 2/11/09 - 2/13/09
Order Status: Shipped - 2/13/09

FEDEX 3-5 Day Shipping: Est Delivery 2/17/09
Origin Nashville, TN
Destination North Carolina

 

great news kobrakr!
Keep us posted on the condition of your system....
Again, I ordered a new one on the 12th and right now(16th), I am in testing stage. Hopefully, there's no delay like the last time....keepin' my fingaz crossed! hehe

 

I also ordered my new SXPS 1640 on the 12th. Unfortunately, I'm not lucky enough to have mine in the testing phase yet Mine is still "In Production" and when I call, they said it's in the "kitting stage".

I ordered the P8700, 4GB Ram, RGBLED Screen, 256GB SSD, BluRay combo drive.

Wish mine was moving along as quickly as yours!!

 

After reading about the delivery problems in the US and seeing a 3 week delivery notice on the Dell UK site I was dreading having to wait weeks for my 1640. So needless to say I was shocked to find out it's being turned around in 6 days!

Ordered On: Sat 14th Feb

Model info: Obsidian Black / XPS 1640 / T9400 2.53Ghz/ 1080p RGBLED / 4GB DDR3 / 320GB 7200rpm/ Intel WiFi 5300 / Bluray /

Estimated Arrival Date: 4th March

Order Status: Order Processing - Sun 15th Feb
Order Status: Pre-Production - Sun 15th Feb
Order Status: In Production - Sun 15th Feb
Order Status: Delivery Preparation - Mon 16th Feb
Order Status: Delivery - Tues 17th Feb

Being Delivered: Fri 20th Feb!

My Location: London, UK

 

Mine was delivered by FedEx today. I really looked it over well. Being stuck in testing for 11 days makes one think anything could happen cosmetically. Everything looked fine except two small dents in the leather trim but those massaged out ok.

I had no issues with the reported BSOD's people are dealing with. It does have some bloatware installed but they can be removed.

The RGB screen is impressive. As a photographer I had no intentions of using this laptop to edit photos but I may test a few with my lab and see how they turn out. My desktop is calibrated with my pro lab so I doubt I will use it much for that. But the colors are really good. It will make for excellent slide show presentations with clients.

The glare takes a little to get used to. Wish they had a matte finish option or something.

If I get time on Friday I may shoot some closeup video and put on YouTube.

I also ordered the NoteBook Cooler to deal with any heat issues. It works very well.

The Pelican case I ordered for this laptop fits perfectly. It has a fitted sleeve that the laptop goes in on the inside of the hardshell case. The hardshell case is a little overkill for day to day use but I will be taking this lappy on photoshoots and teathering it to my cameras so extra protection in the field is a must.

Overall it is a great new laptop. But the customer service still stinks. lol.

 

Vishnak, it looks like you got the one I returned. Mine arrived with a fine blue line running down the screen, it blue screened 50% of the time, and reboot wouldn't recover the system. Only a 'normal start' would boot it, sometimes. The 128G SSD only held 100G. Nightmare returning it.

 

it's the rgbled. i think they're having problems with it and returning them to the manufacturer.

 

The new one that I got is running fine. My 128GB SSD seems to store more than the 100GB problem you had. I've got a C drive of 109GB and then a recovery drive of 9.99GB.

This laptop is running much smoother than my first one. Don't know if its because of the SSD or if its because there is more of a gap between the vent and the screen than the first one had. Oh ya, I have no problems with my RGBLED or any BSODs. This laptop actually has less backlight bleed than the first one too.

 

Congrats Cobra!!! It was sure worth the wait wasn't it???

 

Has anyone had a problem as this,ordering the laptop on 1/30/09 and then days later..i dont know lets say the 15th when its supposed to have arrived,it still being in the putting together stage,and then..ohhh all the green arrows turn grey and at the bottom of the screen there is a new order number that is now in effect which means the production started all over from the 16th? anyone have this or only me lol.and apparently their reason was because they were missing parts they had to order,which i eventually found out it was the blu ray software !!!! yeeshh

 

My Account

Frequently Asked Questions

Customer Service


Dell Purchase ID: 2001610709657
Customer Number: 97346292
Your order has been further delayed due to a supply shortage and we need your permission today to continue processing it (as required by the Federal Trade Commission).

ACTION REQUIRED: please contact us today (by 9pm CST tonight) to continue with your order that has a new Revised Estimated Ship Date (see Revised Estimated Ship Date below).
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i canceled my order!

 

ordered feb 4
delayed until 19
delayed again till 26th

so i canceled.
XPS 1640, Intel Core 2 Duo P8600 (2.4GHz/1066Mhz FSB/3M L2 Cache)
4GB, DDR3, 1067 MHz 2 Dimm forXPS 1640
16.0 inch Wide Screen 16:9 1080p FullHD RGBLED LCD W/2.0 MP, XPS 1640
ATI Mobility RADEON HD 3670 - 512MB
128GB Solid State Drive
BluRay Combo Drive

 

i didnt even get request like you forex1 but you know what,i was upset and i expressed that and my rep said he will do something and he understands so we'll find out what he does lol

 

I'm kind of in the same situation as a lot of people it sounds like. My order was stuck in the "boxing" stage for the past 3 days, which seems "normal" according to the original post in this thread. However, I just called to talk to a rep to see if they have any other details for me and the rep told me my expected delivery has been pushed back to "on or before February 27th". On the website, it still shows an ESD of today and an expected delivery date of February 23rd. Now I kind of wish I wouldn't have paid the extra for overnight shipping

The explanation for the delay was the "popularity of the ordered system".

 

Hello Friends, I just ordered mine today, can't wait to get it.

Estimated Ship Date: 03/05/2009



Item Number Quantity Item Description

224-1938 1 XPS 1640, Intel Core 2 Duo P8600 (2.4GHz/1066Mhz FSB/3M L2 Cache)
320-7330 1 Obsidian Black High Gloss Finish with Leather XPS 1640
311-9487 1 4GB, DDR3, 1067 MHz 2 Dimm forXPS 1640
320-7328 1 16.0 inch Wide Screen 16:9 720p HD WLED LCD, W/2.0 MP, XPS 1640
320-7337 1 ATI Mobility RADEON HD 3670 - 512MB
341-7912 1 320GB 7200 RPM SATA Hard Drive
420-9319 1 Microsoft Windows Vista with SP1 Home Premium Edition 64-bit Edition English
330-1917 1 DELL RESOURCE DVD,BACK-UP XPS 1640
420-6576 1 DELL WELCOME,Software Dimension/Inspiron
420-9100 1 Dell Dock Consumer
463-2282 1 Dell Owners Manual installed on your system,click on icon after system set-up to access
420-6436 1 Vista, PC-Restore, Dim/Insp
420-7938 1 Dell Connect 2.1
421-0092 1 DELL-DOWNLOAD-FLAG
421-0323 1 Windows Live Search,Multiple User Interface
410-1883 1 ADOBE READER 9.0 MULTI- LANGUAGE
313-7054 1 8X DVD+/-RW Slot Load Drive for XPS1640
420-9850 1 Roxio 10.2 DE
420-9334 1 Cyberlink PowerDVD DX 8.2 for DVD
313-4783 1 Integrated High Definition Audio 2.0
430-3478 1 Intel 5100 Wireless-N (1x2) Half Mini-Card
410-1184 1 McAfee SecurityCenter 15-month
312-0811 1 56 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640
412-0148 1 No ISP requested
420-8051 1 Microsoft Works 9.0, English For Inspiron
950-3337 1 1 Year Limited Warranty
993-3487 1 Dell Hardware Warranty PlusOnsite Service, Initial Year
992-4500 1 Third Party At HomeService, 24x7 TechnicalSupport, Initial Year
950-9797 1 No Warranty, Year 2 and 3
960-8710 1 Warranty Support,Initial Year
412-0360 1 Soft Contracts - Banctec
988-7707 1 2GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
988-0099 1 To activate your online backupaccount, go to Start, Programs, DataSafe Online
420-9518 1 DATASAFE ONLINE 1.1 2GB FOR DIM/INS/XPS
430-3206 1 Dell Wireless 370 Bluetooth Internal (2.0+Enhanced Data Rate)
320-7615 1 Premium HD Display, Obsidian Black, Leather, 2 MP Webcam
420-8223 1 Dell Video Chat
420-9330 1 Dell WebCam Central 1.0 XPS 1640
420-9699 1 Facial Recognition Sensible Vision
310-8628 1 You have chosen a Windows Vista Premium System
330-1757 1 Intel Centrino 2 Label
420-9800 1 Dell Remote Access free basic to access your PCs from outside your home
993-1919 1 Dell Remote Access, free basic service - access your PCs and files from outside your home
* -DISCOUNT/COUPON APPLIED
Subtotal: $1,133.67
Shipping and Handling: $0.00
Sales Tax: $76.53
Total: $1,210.20

 

Ok funny thing happened a couple hours ago. I received the dreaded delayed order email. Then, I went to the website and it said "shipped" and had a tracking number. So I'm stoked now! But Dell's order status system is pretty screwed up!

 

my sytem has just been shipped. I just called like 30 minutes ago and it said it was still in boxing stage then when I got home, i called again and it said it has shipped. Can't wait to get the tracking number .
And like many others, my order was stuck in boxing stage for about 3 days before it got shipped out.

 

Awesome! I can tell your not excited at all. lol..YOU are! :yes:
Grat's when you receive it!


Cin

 

hahah, sure I am. I have been constantly checking my order since it got into boxing stage =)).

 

HA! Caught you! You know your not supposed to do that..you know *check your order all the time* It's a sign of *I want my lappy, and I want it now* addiction. I think NBR has a support group for that!

I went to one meeting, things didnt work out so well!
kidding.so.totally.
I really think you will have it on Monday!

Oh, and here's another way to track:
Go to www.fedex.com; under the TRACK tab on the top, where the drop down menu is use: *track by reference*; Then enter in your Order number as the Reference Number; Enter in *USA*, then your Zip Code...and it should relay your standard tracking information!


Cin

 

Thanks a lot. This helps me saving frequent trips to dell's page to look for my tracking number )
You have been really helpful, thank you once again. I wish I could rep you more. But I can't until I've got some more reputation.

 

Great! I'm glad I could help!

It's easier to do it that way once your lappy has shipped..I just keep forgetting that option... LOL.

Monday will be here soon for yah!


Cin

 

My laptop status changed to shipped today and it should be here tomorrow. I had it shipped to the office so I don't have to take the day off wait for it to arrive. WOO HOO!!!