The OFFICIAL Studio XPS 1645 Intel Core i7 Order Status Thread

Dear lord, now it will be moved to JANUARY?! When I ordered on god damn october? HOLY *****.

Any one got the number of a competent dell representative?

 

I finally got mine.

original order date: 10/6
original edd: 11/9
order cancelled/re-placed 11/3
new EDD 12/2
EDD was changed to 12/8, 11/25, and finally 12/3 before it actually shipped and arrived on 12/1

 

RECEIVED

Yes, the wait is over to me now after two months and couple days.

Just some important thing to know :

My last order was place on 11 / 19 with EDD on 12 / 15

Since then, everything went right and Dell also updated the progress pretty soon.

Received my laptop at 2PM 12 / 01 as updated ( 14 days sooner than the EDD )

I'm typing on it now and hope you guys will get yours soon before Christmas.

 

No clue. I did have a phone call from my credit card company to be sure the charges were legit. Right after that, it went to "in production."

I guess luck.

 

I am in the US and I have the same HD and mine is in boxing. The first time I called was yesterday and at that time, it was in build stage. Today, it moved to boxing stage.

My order was placed on 11/22.

 

I have received mine. My original order was on 10/16/09, latest edd was 12/10/09.
I did not receive windows 7 with my laptop, Can someone tell me what i need to do to get a copy?

 

I received mine yesterday after several delays and dell emails..
Ordered 10/14 -> Original EDD 11/19 -> 12/1(HD missing)->12/7 -> actual 11/30

configuration
i7-720, RGB, 500GB HD, DVD, 4GB RAM, Win 7

 

Mine was delivered to Michigan (in transit to Canada now - yes, I had someone in the US order for me - a) better specs on .com than .ca b) still will work out cheaper even with import tax)

original order 10/22
hope to recieve 12/02

They are giving me $50 for my troubles, I feel so much better (not!). Kept order going due to specs. Dell won a battle, lost the war (won't order with them again, had they have compensated me a little better, I would have let it slide)

 

11/20/2009 ordered
12/01/2009 delivered

 

What concerned me was that I didn't see any evidence of the purchase in the Bing account yet.

However tonight I now see that it did show up as a "Dell Home" purchase in my account. The transaction is pending, where I'll probably get the cash when the 1645 ships as you say, but at least now I know the purchase truly did/will get the cashback.

It took two days to show up after the Dell purchase, if that helps anyone else.

Interesting note - the Bing cashback amount is off slightly. They recorded a purchase price that is $39 less than what Dell said it was on my invoice. This results in getting $8 less than expected, not a big deal. The difference is not sales tax (none in NH) or shippping (free).

Is this simply a clerical error in mine or did anyone else notice the same in their cashback?

 

Wow, so much for first in first out for this joke of a company. Happy for you, though.

 

I am from New Delhi. My laptop was supposed to be delivered yesterday but because of the wrong shipping address it never got delivered. My dad tried calling them 4 times (a dell representative) and no one picked up in the past 2days. Not even today is anyone picking up. Calling them on the toll number won't work either. I hope to get it today!

 

Atleast you got delivery....Mine is order since 16th Oct...still did not get it. . If i would have invested 70K somwhere, if would have got min. 2-3K profit on it.

 

i must have gotten it because i have 2 identical w7 discs

just call dell and yell, they ill sed you a new one

 

One week before my ESD, and I'm still in the build stage. At least I'm still not in pre-production.

 

Order date: 11/11
EDD: 12/08

Went to In-Production Today after being Pre-production all this time. I have serious doubts that they will deliver by 12/08..

 

I ordered 11/8 with an EDD of 12/2. Just a couple of days ago i went into the build stage and then the boxing stage and now I woke up this morning to an e-mail saying it will be delayed until 12/8. This really sucks.

 

what was your EDD?

 

11/29/2009

 

Well I ordered mine on 11/09/2009 with an EDD of 12/3/2009 and it's been "In Production" since 11/10/2009 with no change.

I highly doubt it will be shipping today to meet the original EDD. Oh well. I've given up hope that Dell will ship my laptop before Christmas. They have already had 4 weeks and nothing.

 

Well lookie there.. it appears mine also got updated:

Current Order Status: (Ordered 11/13)
...on Support: In Production (EDD of 12/9)
...on My Account: In production (EDD of N/A)
...on Order Status: In Production (EDD of 12/9)
...via 1-800-433-9014: "Currently being processed" (EDD of 12/9)
...via 1-800-283-2210 3,2,1,1: "In production in the build stage" (EDD of 12/8)

Likewise, I must agree that the EDD seems a tad early. But hey, I'm always game for surprise. Especially if it's a good surprise.

 

Wow they gave you a EED 9 days after your order date? That's amazing!

 

did you receive your laptop? I had ordered on 6th october and my latest order will be placed today after cancellation of present order.

 

My order status says my 1645 shipped today (no tracking # yet on next day shipping) - ordered 11/19.

 

just got mine today.. what a machine... windows experience score is 7.1

hold out its worth it

 

i just called dell via 1-800-283-2210 3,2,1,1 to check the status of my order and they said it was in the "boxing stage" yet they gave me an ESD of 12/18.....does it really take that long to "box" something?

 

well went to build stage. seems a lot has moved a little forward.
Be pretty sweet if they fix the power throttle thing on the new builds...

 

it was a replacement for a pos 1730 that had melted 7 times in a year, it was actually expedited i think... but it has a bad screen (like 30 dead pixels!!!) and this morning it wouldn't post when i tried... don't know what that's about??? kinda nervous i am going to have problems with this one too...

 

I believe -> Boxing = shipping from plant(in Malaysia) to Local Dell Distribution Point. Tennessee for USA(at least the east coast/midwest).

 

Well as of today, My Account and Order Id state shipped. I even have a tracking number when I click on the Order Id. According to Fed Ex it shipped on Dec 1. It will be here Friday!

 

I still haven't got it. Read my other thread; http://forum.notebookreview.com/showthread.php?t=439497

Crazysah

 

Recent Update on My order....
EDD has been updated to 8th Dec.
And Status is Manufacturing Build Complete.

 

Update - 12/3/09 Day 3 of Boxing - you'd think it would take less than 3 days to box

 

Model Info: Studio XPS 1645 / Red Leather

Specs: i720QM | 4GB DDR3 1333Mhz RAM | 16" RGBLED Full-HD screen | 1GB ATI 4670 Graphics | Blu-Ray Burner | 256 GB SSD | Bluetooth | Dell Wireless (a/b/g/n) | Windows 7 Ultimate | 3 years Next-Business Day Premium Warranty + 3 years Accidental Damage Support

11/16 Ordered
11/18 Payment received / Work In Progress
11/27 In production
11/30 Shipped via UPS
12/11 Old EDD
12/07 New EDD

12/03 ARRIVED !!!!

Location: Belgium

 

Wow, I placed mine on 11/09/2009 with an EDD of 12/03/2009 and I just got a notification saying it's been delayed a week with a new EDD of 12/10/2009. Funny thing is that I called customer service last night and they said it was shipping that night based on the stage of production it was in. LOL.

The only difference between your laptop and mine is I went with the 820 CPU and 8GB of RAM and the regular 500GB Hard disk.

ARGH!

 

Day 3 of in-production, which is still better than 3 weeks of pre-production. EDD is one week from today...will it make it?

 

I've been following this thread silently all the while receiving comfort from the fact that I am not alone in my frustration with Dell. Today I wanted to share my misery.

Original Order Date: 10/13/2009
Cancelled: 11/9/2009 with EDD of 12/3/2009
Updated EDD: 12/10/2009.

The truly miserable part of all this has not been the wait itself, but rather Dell's sorry excuse for customer service (unless they are using the word service as a vulgar synonym).

My order was cancelled like so many others due to the bad WiFi. Problem: Dell never told me. Since I was using the 12months no interest (financing) my re-entered order got held up because they once again needed to confirm. Had I not checked on the status myself and called there is no telling how long it may have remained in that state.

Then my new order gets an EDD of 12/3/2009 but the average status (average because I never could get concensus on status) was pre-production. Several phone calls assured me that my system was in fact being built and would still arrive "on or before" 12/3/2009.

Now we come to 12/1/2009 - order is still pre-production. I call and ask "Are you sure it will arrive on 12/3? Seems like an awfully quick build" Again I was assured by no less than 4 people that yes 12/3 was still on target.

12/2 4PM CST - Another phone call. More assurances that 12/3 is the date.

12/3 1AM CST - Website and automated service still claim 12/3 as the date.

12/3 2:39AM CST - "Your recent Dell order has been delayed".

New EDD 12/10. My problem is this: part of me is so fed up with Dell I just want to call up and cancel the order. However, there is another part of me saying "it's just a week. You've waited this long another week ain't so bad".

ARGGG! Why do you make me hate you, Dell?!? I live about 5 miles from their Nashville facility. Tempted to take the day off and stand outside with a big sign reading "You don't have to fly me in for my laptop. I live right here! Now where's my laptop!?!"

Sorry for the long rant. It's been bottled up for a while now.

 

Sacrifyce

Our stories are almost identical besides the fact you ordered a day earlier. I too was going for the 100% interest free deal for the first year. My status is still In Production and the guys at customer care are claiming the hard drive is delaying my order.

 

Ok I have wrote to a member of the team [email protected], to know if the stereo bluetooth headset that I have ordered is the reason for this delay and long time to wait.

First he told me that there is a part shortage on my system. So I asked him if it is the stereo bluetooth headset,and if there is a way to cancel it to move forward, then he replied me this :

So it's not over ?? The base for the computer is maybe still a reason for each of us who are stucked In Production :/

it seems weird because all of customers here, that have ordered recently,have their laptops very quickly, sooo....

 

Something fishy is indeed going on here. It just doesn't add up.

 

I've been wanting to cancel my order for over 3 weeks now, but there's no other laptop that comes close to the specs and price for this one. It's frustrating, but it's not an emergency, and I'll keep waiting. If a better deal comes along, I'll cancel and/or refuse shipment.

 

hell yeah I just went in production, build stage. This is the farthest I ever gone. I think the leather back and 500GB HD was delaying my previous order, thats why my new one lacks those.

 

FedEx will be delivering it today! ... hmmm ... all of the sudden I am not feeling well ... may need to take the afternoon off

 

I have both the leather and the 500gb (I didn't really ask for the leather, the sales guy stuck it on). Lets see if it gets delayed past the 9th.

 

I was on the phone with a dell customer service guy from india and he told me that my xps 1645 is being built in the United States. I thought all dell laptops were made in malaysia. Is he lying? Ordered from dell.ca

 

Yeah I think he is lying and like all of his teammates, he doesn't really
know what it happens in his company...
There is India, and the USA,a whole world is between this two entities.

 

My status has not changed in a while. Makes me even more pessimistic now.

 

i felt the same way.. finally got mine.. and its worth it... awesome machine

 

Hi,

How do I enable/disable Bluetooth? I can't seem to find it

 

I completely forgot about the owners thread. Do we still have to worry about the power issues on the new systems or has it been fixed?