The OFFICIAL Studio XPS 1645 Intel Core i7 Order Status Thread

wow, you guys seem to be having a lot of problems.

update: the website now reflects the change in status, and reads shipped.



Order date: 05/11/2009
Ship Date: 07/12/2009

Shipped on: 16/11/2009

i guess i should thanks them for beating their own estimate by 21 days. i have the tracking number now, so i can't wait until tomorrow when i start harassing the UPS lady over the phone. =D

Studio XPS 16 Notebook $2,320.20
Merlot Red LTHR
Intel CoreTM i7-820QM (1.73-3.06GHz 8M/
4GB,DDR3,1333MHZ,2 DIMM
256GB HIGH PERFORMANCE SSD
BLURAY COMBO
ATI Mobility RADEON HD 4670 1GB
15.6 945p HD+ WLED LCD, W/2.0 MP
Creative SoundBlaster X-Fi MB
INTEL WIFI LINK 5300 802.11AGN
WIN 7 HOME PREM, 64, ENG
Windows 7 OS Label
9-cell Battery
BC $1.20 ADS,NOTEBOOK PCS


Sub-Total $2,320.20
Shipping $0.00
Environment Fee $1.20
Tax $162.41
Total Price $2,598.62

 

According to the tracking website, mine is being shipped from china. CHINA!!!!

i ordered from dell uk! they must be making a fortune on me. probably wont be here till next week now

 

Hip-hip-hurray!

"I got a reply from the Manufacturing Team saying the Laptop Base is out of stock and this might delay the order, however, your order will be built on priority basis.

I will keep you updating on your order until you receive it."

On the bright side, I've finally gotten hold of someone who has been keeping me well informed.

 

Well Dell said that was a "reasonable time". And yes I can lol, I can talk them into giving me more stuff for free. I've managed to get a few already.

 

I ordered same day, shipped a day before you, and still In Production.

 

I've been following this thread pretty closely and have been making daily calls to Dell. I have had the most success for getting info (not getting freebies) by calling (800) 247-2076 and then choosing Option 2. I give them my number, ask them to check on my computer and notify me if any parts are being delayed or not working properly. I sit on hold and normally get some sort of info... Who knows if it's real info or not.

Here's what I ordered:

Dell Studio XPS 1645 w/i7-720QM, 4GB Ram, Full HD WLED Display, 500Gb Seagate Drive, Blu-ray Combo Drive...

I was told yesterday by this department that my order had a 15 day delay due to parts. Today I called to find out what parts. They informed me the current delay was due to "313-7056 BluRay Combo Drive". But they now have them in stock, along with all other parts, and should begin building.

We shall see...

 

So, we were one of the "lucky" ones to have our order cancelled 10 days before it's EDD of 11/20. My wife and I gave them hell for two days before getting a thundersex deal...

Original:

NEW:

The new EDD is 12/8 with the promise of "expediting". Whatever, if we don't get it on the 8th I'm going in for the kill and an upgrade to SSD!!

 

I'm in a similar situation, except mine was for an exchange and I managed to get some upgrades out of them for no charge. Good luck to you!

 

I'm just ready for the damned thing to get here already! All we have to work with is our 10v netbook and my hackintosh...not exactly efficient!

 

The same here. Except I ordered 3 days before you ...

 

All Orders Placed Before Nov 2nd are BAD

The manager I was working with did some digging, and found that even though my order was made after they visually fixed the Wi-Fi part number, their back end system showed it still as an illegal part number. It was never in the "Build" stage in their system, even though it showed Build on the phone, The Assembly line never got the order. Dell customer disservice would have kept me twiddling my thumbs... this is why people that ordered on Nov2 and after already got their computers.

To keep this simple... If you ordered before Nov 2, 2009. Then email this person:

David Bowman

*Contact info removed by Mod. Please contact customer service directly if you have this issue. *

He knows of the problem and will have to cancel your order, and re-create it.

My original order was 2304.41 - new order is 2136.86, 167.55 off the order, for the exact same specs:

Code:

224-6716	Studio XPS 16 Notebook
317-2360	Intel CoreTM i7-820QM (1.73 - 3.06 GHz 8M/8 threads)
317-2364	4GB, DDR3, 1333MHz 2 Dimm
320-8341	16.0 inch Wide Screen 16:9 1080p Full HD RGBLED LCD, W/2.0 MP, XPS 1645
421-1010	Dell Webcam Central v1.4
421-0188	Facial Recognition
320-8350	ATI Mobility RADEON HD 4670 1GB
341-8989	500GB 7200RPM Free Fall SensorSeagate Hard Drive
320-8354	Arctic White High Gloss Finish with Leather XPS 1645
421-1737	Genuine Windows 7 Home Premium, 64bit, English
421-0323	Windows Live Search,Multiple User Interface
420-6576	DELL WELCOME,Software Dimension/Inspiron
420-9100	Dell Dock Consumer
420-6436	PC-Restore, Dim/Insp
421-0187	Dell Support Center Software 64 Bit 2.0
420-7938	Dell Connect 2.1
421-0092	DELL-DOWNLOAD-FLAG
421-1748	MOD,SW,W7HP64,DVD,MUI,NO-E
330-5460	DELL RESOURCE DVD,BACK-UP,XPS 1645
330-6222	Windows 7 Label
430-3605	Integrated 10/100 Network Card
410-1883	ADOBE READER 9.0 MULTI- LANGUAGE
313-7056	BluRay Combo Drive
421-1361	MOD,SW,RXO,EZCD,10.3,DE,FI
421-1583	Cyberlink Power DVD 8.3 Blu-Ray Disk Playback
313-8546	Creative SoundBlaster X-Fi MB
430-0737	Intel WiFi Link 5300 802.11AGN Half Mini Card
410-2090	McAfee Sapphire MUI, 15-Month
312-0950	9-cell Battery
412-1397	No Productivity Software requested
950-3339	3 Year Limited Warranty
905-6418	Dell Limited Hardware Warranty Plus At-Home Service, Extended Year(s)
905-5637	Dell Limited Hardware Warranty Plus At-Home Service, Initial Year
905-6832	Banctec Next Business Day In-Home Service after Remote Diagnosis Plus Nights and Weekends, 2 Year Extended
906-5390	Banctec Next Business Day In-Home Service after Remote Diagnosis Plus Nights and Weekends, Initial Year
412-0360	Soft Contracts - Banctec
960-3652	Warranty Support,2 Year Extended
960-8710	Warranty Support,Initial Year
467-7771	Thanks for choosing Dell!
991-1179	LoJack Theft Recovery Service,XPS - 1 Year DHS
420-8655	LoJack Theft Recovery Softwarefor Laptops, 1 Year
988-7707	2GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
420-9518	DATASAFE ONLINE 1.1 2GB
988-0099	To activate your online backupaccount, go to Start, Programs, DataSafe Online
430-0700	Dell Wireless 370 Bluetooth Module (2.1+EDR)

I repeat, if you ordered BEFORE NOV 2 2009. You need to have your order canceled and recreated; it is stuck in their ordering system and IS NOT being built. Email or call the guy above.

I Expect my order in 10 days or less…

 

lol, how did it ship a day before mine, if it's still in prodection? deosn't that imply dell still has it? i have my tracking number, and UPS says it's been picked up, and should be in canada in 2 days.

edit: i just called Purolator, they said they picked it up yesterday at 6:30pm, and she revised the estimate, to 1-4 days to get to Vancouver.

 

No clue. My screen shows order date as nov 5, ship as nov 6, and status as In Production.

Mine's a free exchange from Dell, so they might've screwed around with their system.

 

I e-mailed him and the Resolution Expert that I've been working with, just to be sure, but does this mean that an order cancelled and recreated by Dell reps on November 13th would NOT have this issue?

 

My order has been reordered ON 2nd november. Is it still good ?
Because I don't have my lappie yet... it's still in production.

 

You can always have David check it, it doesn’t hurt, from what he told me he found that this was affecting orders from Nov 1st and sooner, I was told they did an update to their system on Nov 2nd, so the order could have been placed before the update.

 

If your order was recreated by Dell after Nov 2nd you should be good. Granted I’m sure it helps if you can get a manager to expedite your order, which the manager I was working with did for me.

 

From:
Sent: November-17-09 14:15
To: 'Removed by Mod...contact customer service directly if you have the issue'
Cc:
Subject: FW: Order Cancelled and Re-Made...Please Address

Hi David,

Seems like you are the right guy to help with below

PS – I appreciate that your job must be difficult with all the criticism you might have to address but I would appreciate some kind assistance. If you have 30 secs to read the below email.

Thanks

Don

From:
Sent: November-17-09 14:13
To:
Cc:
Subject: Order Cancelled and Re-Made...Please Address

Hello,

I hope you are well. I ordered a Dell XPS Studio 1645 on 10/22. The EDD was 11/16 (almost a month). I was patient with this, however, when I called on 11/13 (few days before EDD) a rep told me it was ‘delayed one more week....sorry etc.’ So, I checked again on Monday 11/16 my original EDD to follow the status online. The order was cancelled and replaced with a new EDD of 12/14. I spoke to a rep and a supervisor (obviously a call centre in India/mexico), they are well-trained to deflect and divert but do not have any capacity for change, this is why I’m contacting you.

To summarise:

Ordered: 10/22
EDD: 11/16
New EDD: 12/14

Original Order #: 923796530
New Order #: 947910521

When I spoke to a rep, they said A) it may come in a week...but we arn’t allowed to guarantee it B) You have next day delivery now (had it on the first order anyway!) C) we’re very sorry, it is a wonky wifi card which failed lab tests with Windows 7 that is the problem

Let me cut to the chase....

1) It is illegal to my knowledge for Dell to cancel my order, submit a new order (without contacting me), push money back to my paypal, extract again etc. Not legal to make a new order without my consent – according to the better business bureau
2) Dell messed up, not me, the customer, If I was $100 short on my order, Dell wouldn’t help me, so when the shoe is on the other foot, I deserve some compensation – it is completely unacceptable to simply say sorry, wait another month buddy to a new Dell customer...before purchasing the XPS 1645, all reviews were good BUT it was all over in the web, that Dell has bad EDD, cancels orders and re-enters them causing massive delays...still in good faith. I went ahead – There is no way I should not cancel all business with Dell except that I be compensated somehow with a hardware upgrade (ram or processor) for my trouble – tell me why I should not cancel the order and get a HP HDX in 2 weeks on a CFO (I’m a current HP customer, this is my first time with Dell, what a disheartening exp.)
3) I just bought a DELL XPS STUDIO desktop too....to add more insult, look at my trust in Dell and how they treat me back? See attached receipt
4) My order like most ordered in late Oct have been automatically cancelled and re-submitted as new orders due to the faulty wifi card issue, people who ordered in Nov have already got their laptops, so we have been pushed to the back whilst newer orders have been given priority and are being BSed by support reps about the delay

I need someone to call me and confirm that I’m going to get some compensation or upgrades or I will cancel the order and go HP (shouldn’t have left HP), others have gotten these upgrades and so they should, the way Dell has handled this is terrible and shows no care for their customers. Please read the order thread here http://forum.notebookreview.com/showthread.php?t=430672&page=5 and see many others who have been affected and also others who ordered after me have gotten systems already so

A) I want compensation/upgrades for my trouble
B) My order to be ‘truly expedited’ and made within a week, not Oct – Dec

If I get no response, I will understand that to mean Dell doesn’t give a damn and I will cancel. If you address it well, I will post positive feedback in the thread above and give you guys some good reports and restore trust. I’ll call it and blog it how I see it. Please don’t respond with apologies or excuses, I’m 100% informed on what’s going on, the part problem, the screw up, the truth, the lies all of it.

Hoping for a helpful response

Donny Walker

 

weird. well, mine has been physically shipped, so im happy. mine was an exchange as well. i have a core2duo i got from them, you can read the whole story like 4 pages back.

http://forum.notebookreview.com/showpost.php?p=5523980&postcount=168

its messed up that i can order when i did, and then get it 3 weeks ahead of their EDD, and there are people who ordered before me who are still waiting.

lol, and i just dropped the old one into the mail, after my return already expired once, and they redid it for me. i told them over the phone, im not about to send this back until the new one is shipped.

 

Make sure your order is canceled and recreated. From what I understand that is the only way to fix this issue. if your new order was made after Nov 2 you should be in the clear.

 

Oh so yours wasn't a warranty exchange? Mine was exchanged because it broke twice. And I guess I have a 1080p screen also.

 

OMG JUST got a phone call from Purolator, it's here TOMORROW!

 

Are any of these getting here fast with the RGBLED and Blu-Ray burner? My EDD is 12/8 and it makes me sad to see me getting it so late, especially when my first order was placed 10/14 .

 

My specs are in my profile.

And no BD burn but yes RGB, however a tech is installing the RGB separately because stupid Dell forgot.

 

Thanks, hopefully they actually expedite mine like they said and there's no delay on processor, screen or blu-ray. I'm sick of waiting....

 

Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on November 15, 2009 and has been assigned case# xxxxxxxx in our files. Please make a note of this number for future reference. This service is offered at no cost to the public.

Your complaint has been applied to the following business:
Dell Inc
1 Dell Way MS 8210
Round Rock, TX 78682

The case has been reviewed by one of our Complaint Specialists and has now been forwarded to the business for their response.

 

Yes, I believe it was since there is a new order # created, I now have two orders, one cancelled and one new order with new wifi part # in it. Let's hope its all good.

 

What day was your new order created?

 

It says 11/13 for the new order creation (last friday). Dave said he will call me and help me out!

 

So apparently there is no problem with orders ordered ON 2nd november.

But I still don't understand why a lot of people here, with quasi similar configuration system, have already received their laptops or they are shipped :/

 

What we see, and what gets processed in the system are 2 different things. We don’t actually see the part numbers that get send to the assembly line.

The simplest way to put it, even though on our end the part looks correct, on the back end the part number is still screwed up in dells database, this part number was only fixed on the 2nd of Nov.

 

Anyone familiar with the HP dv6t? My order is still in pre-production and I'm now 1.5 months in.

I can get a similarly configured dv6t quad for $300 less. The only thing I give up is the RGBLED screen

 

Dave Bowman said, "There were no illegal parts. So its good"

I also called (800) 247-2076 and then chose Option 2. They said my order wasn't just in the building stage, but the final building stage. Whatever that means.

My order was placed on 28 Oct, so either Mr Bowman did not notice that my order was not on the assembly line because he didn't research it, my order was fixed when I talked to someone yesterday, or not all orders placed before Nov 2 are bad. My order is supposed to ship tomorrow, so I am guessing that I will get some sort of delay even though everyone I talk to says it will ship on time.

 

Pooter you need to call and get Dell moving. I finally did on 11/11 and my new order is in the build stage. If you dont take care of it don't hold your breath for Dell to do it, they're useless.

It's simple, and it was confirmed by the rep that fixed my order for me:

IF YOU HAVE THE OLD WIFI CARD, YOUR ORDER WILL NOT SHIP

EVER.

 

I did. Original order date was 10/9. Reordered on 11/10. Stuck in pre-production since then. I'm highly considering the HP quad I mentioned or the ASUS G51J-A1 at this point. Both will ship to me within a week for less price than the Dell. The only thing I lose is RGB LED.

 

are you using a dell preferred account? thats what happened to my first two orders. Finally I was told that the account needed to be validated and "all attempts to contact me to notify me had failed"

BS, thats why I've submitted a BBB complaint. I think everyone who had to deal with Dell should do the same regardless of if you've gotten your laptop or not.

 

Can anyone tell me how I can find out if I have the bad wi-fi part? I can't seem to find it.

 

Nope. Ordered through a Dell sales rep from the main number. The replacements department says that there is a problem fulfilling orders right now and the laptop is backlogged.

I called my sales agent and asked for a better discount, upgrade, etc or I would cancel and order HP. They said go right ahead. I'll think about this the next day or two. Make a decision by the end of the week. I still lilke this laptop better than the Asus or HP i'm looking at.

 

If memory serves... I think it was 2955 bad one, 0737 good one. Order details, check the SKU of the AGN intel 5300 card.

 

Ok good. I have the 0737. I ordered 11/04 and didn't want to wait until December 1st to get it cancelled and reordered.

 

Yeah, I tried to get some kind of compensation (That XPS backpack) and no... they told me there wouldn't be any kind of compensation. Hell, they didn't even 'expedite' my order or whatever they have been doing with dell screw-ups.

Some guys even got 6GB RAM, Blue-Ray and even 1080p WLED screens.

 

It depends who you get. Not to show off, but my rep was nice, and from my older T9800 processor and stuff he gave me a laptop that's worth at least $1000 more than my old 1 as a replacement (specs in Profile). If you're really desperate just call in a few times at different times of the day and see who is lenient.

 

I'm not sure if Canada has the same agents as for the US, but anyone who would like to try, i will pm them the ext. of the rep i used. i just don't want to post it, and have him get swamped.

see my experience with dell here:

http://forum.notebookreview.com/showpost.php?p=5523980&postcount=168

http://forum.notebookreview.com/showpost.php?p=5527115&postcount=201

 

I guess we are not unique (sxps1645.delay/lost order/no parts/reorder/cancel/reorder/......)

Do ya think she ever got her laptop?
http://en.community.dell.com/forums/p/19265698/19454594.aspx

 

My order shipped today.

Order was canceled/replaced on 11/3

Was in boxing stage 11/16 and half of 11/17

Shipped from Nashville at 5:30pm 11/17

I don't live too far from Tennessee so the delivery date is tomorrow, 11/18.

Too bad I'm two and half hours away at the university and can't pick it up for a few days. Normally I would make the trip to my house to get it, but I have a lot of assignments due in the next few days, so I can't spare the time. Blah.

I can't believe it shipped. Only took 43 days.

 

What is your configuration Bryan505 ? Just to compare with ours.

You are a lucky guy,enjoy it !

 

224-6716 Studio XPS 16 Notebook
317-2361 Intel CoreTM i7-720QM (1.6 - 2.8 GHz 6M/8 threads)
317-2365 6GB, DDR3, 1333MHz 2 Dimm
320-8335 Premium FHD WLED Display, Obsidian Black, 2.0 MP Webcam
421-1010 Dell Webcam Central v1.4
421-0188 Facial Recognition
320-8350 ATI Mobility RADEON HD 4670 1GB
341-8989 500GB 7200RPM Free Fall SensorSeagate Hard Drive
320-8352 Obsidian Black High Gloss Finish with Leather XPS 1645
421-1737 Genuine Windows 7 Home Premium, 64bit, English
421-0323 Windows Live Search,Multiple User Interface
420-6576 DELL WELCOME,Software Dimension/Inspiron
420-9100 Dell Dock Consumer
420-6436 PC-Restore, Dim/Insp
421-0187 Dell Support Center Software 64 Bit 2.0
420-7938 Dell Connect 2.1
421-0092 DELL-DOWNLOAD-FLAG
421-1748 MOD,SW,W7HP64,DVD,MUI,NO-E
330-5460 DELL RESOURCE DVD,BACK-UP,XPS 1645
330-6222 Windows 7 Label
430-3605 Integrated 10/100 Network Card
410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
421-1582 Cyberlink Power DVD 8.3 Playback
313-8874 8X DVD+/-RW Slot Load Drive
421-1361 MOD,SW,RXO,EZCD,10.3,DE,FI
313-8546 Creative SoundBlaster X-Fi MB
430-0737 Intel WiFi Link 5300 802.11AGN Half Mini Card
410-2087 McAfee Sapphire MUI, 36-Month
312-0950 9-cell Battery
412-1397 No Productivity Software requested
950-3338 2 Year Limited Warranty
905-6418 Dell Limited Hardware Warranty Plus At-Home Service, Extended Year(s)
905-5637 Dell Limited Hardware Warranty Plus At-Home Service, Initial Year
905-3971 Banctec Next Business Day In-Home Service after Remote Diagnosis , 1 Year Extended
906-5380 Banctec Next Business Day In-Home Service after Remote Diagnosis , Initial Year
412-0360 Soft Contracts - Banctec
902-0941 Warranty Support,1 Year Extended
960-8710 Warranty Support,Initial Year
467-7771 Thanks for choosing Dell!
991-1179 LoJack Theft Recovery Service,XPS - 1 Year DHS
420-8655 LoJack Theft Recovery Softwarefor Laptops, 1 Year
988-7707 2GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
420-9518 DATASAFE ONLINE 1.1 2GB
988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online
430-0700 Dell Wireless 370 Bluetooth Module (2.1+EDR)
420-9800 Dell Remote Access free basic to access your PCs from outside your home
993-1919 Dell Remote Access, free basic service - access your PCs and files from outside your home

Came out to be something like $1550 with tax. I'm actually really fortunate that I ordered when I did, because the other laptop I had been using (Inspiron, over 3 years old) died a couple of weekends ago. My sister has been gracious enough to let me use hers temporarily because a laptop is required for the curriculum.

And I want to add that I did not configure the laptop with 6GB of RAM. I originally ordered with 4, but then it got cancelled and replaced with 6. They never called me about it, and I never called them asking to be compensated for the delay.

 

I just sent an email to David Bowman.
how long do I have to wait to get a response from him?
has anyone contacted him as well?

ps: I'm typing this post w/ my sister's MacBook Pro, and she's using my Dell Mini 9 and a Desktop.

 

Well it was around 9PM PacificTime when you have written your email so I guess he was out of his office wherever he is in the US... He is also human

 

Hmmm my laptop still hasn't left china. stupid welsh western. why couldnt dell use a decent courier like ups or fedex.

might have it by christmas at this rate!!