The OFFICIAL Studio XPS 1645 Intel Core i7 Order Status Thread

Same exact thing happened to me my old cancelled order was 4Gb ram and same rest. Got canceled and reordered with 6 Gb ram. The only thing i have different than your setup is Win 7 Ultimate. came out to $1605( including tax) Still Pre-production since 11/11/ with EDD 12/4

 

hmmm wallace and grommit delivery service status says "CALL LOCK OUT"

very informative. dont forget the cheese.

 

Well ... can you guys hook me up as far as who this David Bowman is?

I tried doing a forum search and a thread search for "David" and "Bowman" ... came up zippo ... so obviously the search functionality is broken ... anyone else have problems with this?

Thanks ...

 

Dave Bowman Sales Professional
DELL INC. | EMPLOYEE PURCHASE PROGRAM | SYSTEMS, ELECTRONICS & ACCESSORIES

David is the guy the account manager i was working with got in contact with to reorder my system for me.

 

He couldn't help me. I paid with Paypal, he can cancel my order, re-do it with a credit card, $180 less and re-order with expedited.

He is not exactly there to solve the situation, just to cancel your order, re-order it under his portfolio (maybe commissions) so it is a backdoor option.

There is no true solution from Dell, but if you can do this and save money, why not. As for me, I couldn't do a thing and he couldn't help me (had to pay with paypal)

 

woo scheduled delivery is tomorrow AM!

now can i swindle a half day somehow...

 

Well Dell called my bluff and won. Damnit. The HP and Asus models just don't appeal to me as much as this one. I'll keep looking for better notebooks and cancel if I find one, but I may just end up waiting until December.

 

Don't be so sure. I ordered 11/04 EDD 12/1 and it just shipped 11/18 next business day delivery 11/19. So maybe you'll get it sooner rather than later. BTW I had the RGBLED screen, Blue ray burner, SSD, and the i7 820. So maybe the holdup is fixed now.

 

BBB Complaints. You should all submit one like I did. That's all I'll say.

 

BEAT THIS!

Original Order Date 9/25/09 EDD 10/26/09
New Order Date 10/22/09 EDD 11/18/09
New Order Date 11/9/09 EDD 12/8/09

Studio XPS 16 Notebook, Intel CoreTM i7-720QM (1.6 - 2.8 GHz 6M/8 threads), 4GB DDR3, 1333MHz 2 Dimm, 15.6 inch Wide Screen 16:9 1080p Full HD WLED LCD, W/2.0 MP, XPS 1645, ATI Mobility RADEON HD 4670 1GB, 500GB 7200RPM Free Fall SensorSeagate Hard Drive, Obsidian Black High Gloss Finish, Microsoft Windows Vista HOME PREM 64-bit Edition, 4X Slot Load Blu-ray Disc (BD) Burner (Writes to DVD/CD/BD), High Definition Audio 2.0 with SRS Premium Sound, Intel WiFi Link 5300 802.11AGN Half Mini Card, 9-cell Battery, Dell Wireless 370 Bluetooth Module (2.1+EDR)

Price $1390 US Cheaper because I ordered it 2 days after the i7's came out and the pricing wasn't fully adjusted (I think).

Today is 11/18/09 and no new updates. I still don't have it. Online shows In Production. I noticed post #158 dchan07 ordered the identical setup to mine on the same date and his was out for delivery. People who think those who ordered in September have their machines guess again. My order was so old that Windows 7 wasn't out yet. My setup says it's coming with VISTA but I doubt it since they're fully on the Windows 7 output. They did send me my nice new bluetooth mouse to play with a month ago......

 

Same boat as everyone else here...

Original Order Date: 10/16/2009
Original EDD: 11/9/2009
Updated EDD: 11/16/2009
Order Canceled: 11/10/2009 (wifi problem)
Re-Ordered (by Dell): 11/10/2009
New EDD: 12/4/2009

My new order doesn't have the 6GB RAM upgrade.

1 224-6716 Studio XPS 16 Notebook
1 317-2361 Intel CoreTM i7-720QM (1.6 - 2.8 GHz 6M/8 threads)
1 317-2364 4GB, DDR3, 1333MHz 2 Dimm
1 320-8330 15.6 inch Wide Screen 16:9 1080p Full HD WLED LCD, W/2.0 MP, XPS 1645
1 421-1010 Dell Webcam Central v1.4
1 421-0188 Facial Recognition
1 320-8350 ATI Mobility RADEON HD 4670 1GB
1 341-8989 500GB 7200RPM Free Fall SensorSeagate Hard Drive
1 320-8351 Obsidian Black High Gloss Finish
1 421-1205 Microsoft Windows Vista HOME PREM 64-bit Edition
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 330-5460 DELL RESOURCE DVD,BACK-UP,XPS 1645
1 421-0323 Windows Live Search,Multiple User Interface
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 420-6436 PC-Restore, Dim/Insp
1 420-9100 Dell Dock Consumer
1 420-7938 Dell Connect 2.1
1 310-8628 You have chosen a Windows Vista Premium System
1 421-0092 DELL-DOWNLOAD-FLAG
1 430-3605 Integrated 10/100 Network Card
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 421-1582 Cyberlink Power DVD 8.3 Playback
1 313-8874 8X DVD+/-RW Slot Load Drive
1 421-1361 MOD,SW,RXO,EZCD,10.3,DE,FI
1 313-8546 Creative SoundBlaster X-Fi MB
1 430-0737 Intel WiFi Link 5300 802.11AGN Half Mini Card
1 410-2090 McAfee Sapphire MUI, 15-Month
1 312-0950 9-cell Battery
1 420-8051 Microsoft Works 9.0, English For Inspiron
1 950-3338 2 Year Limited Warranty
1 905-6418 Dell Limited Hardware Warranty Plus At-Home Service, Extended Year(s)
1 905-5637 Dell Limited Hardware Warranty Plus At-Home Service, Initial Year
1 905-3971 Banctec Next Business Day In-Home Service after Remote Diagnosis , 1 Year Extended
1 906-5380 Banctec Next Business Day In-Home Service after Remote Diagnosis , Initial Year
1 412-0360 Soft Contracts - Banctec
1 902-0941 Warranty Support,1 Year Extended
1 960-8710 Warranty Support,Initial Year
1 988-7707 2GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
1 420-9518 DATASAFE ONLINE 1.1 2GB
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks
1 420-9800 Dell Remote Access free basic to access your PCs from outside your home
1 993-1919 Dell Remote Access, free basic service - access your PCs and files from outside your home


I emailed Dave Bowman last night. Hopefully, I'll hear from him soon. I don't want to be bumped to the back of the line for the RAM (a 2GB DIMM is about $60, which I'd rather pay than wait for another month).

 

Hah, Giants, you originally ordered almost a week after me, had the same cancellation, and have an ESD earlier than mine. I do have the RGB screen though.

 

Forgot to include some stuff. My final price (pre-tax) - USD$1399.00

My deal includes free next day shipping.

I'm located near Philadelphia, PA.

 

Apparently it doesn't matter who you e-mail or talk to before your ship date because everyone reassured me my order was good to go. My order was supposed to ship today, so I called the automated phone service and it still has it listed as "Build Stage". I talked to someone and they said my new EDD is Nov 30th. I am not pleased. I ordered 28 Oct.

 

I ordered November 6th and the Order Status Phone line (1-800-433-9014) says "your order is currently being processed". The online version says "in production." I don't get the "kitting" or "build" or any other more detailed information from the order status phone line that many in the forum describe. Is this normal? Or is it just too early in my order process for anything to change?

 

I wouldn't worry about that. Mine did this as well and just changed to shipped today.

 

Hmm, from what I understand, 6GB RAM is 2GB + 4GB, rather than 2+2+2, so it's probably worth a fair bit more than $60. But then again, it's probably a long way to the back of the line...you can try to get compensation in the form of money back to your account instead, that's what I did, although from what I've heard you need to be lucky and get a generous customer service rep.

 

Mine is still in Pre-Production since 11/11 with an EDD on or before 12/04/09. Should I be worried and start calling left and right? I just think its weird to stay in pre-production for 1 week with no activity. I ordered before from Dell and i used to get a computer in 1 week or so. Plz advise

 

The same here. In my case, I reordered on 2nd november. My sales representative told me that "everything is OK and my order is good to go".

 

I was in the Pre-Production boat as well. My order was cancelled on the 11/10 and re-ordered. I sat in pre-production and called today. They said it should not be in pre-production and someone magically cancelled the order again, gave me another order number with a 10 day delay. I'm just confused now.

 

Looks like I will be getting the first DFS statement before even getting the laptop. Yes.. thats how bad Dell is with this Laptop.

 

pwilliams920,

Now your EDD is Dec 15?

 

Tenax,

Yeah. After another round of calls to both Customer Care, Order Modification, and Sales they said there was an illegal configuration with Windows 7. The new order should go into production tomorrow and be here before that. I was actually told by customer care to not call them daily to check the status. Then Order Mod said to call daily to get updates. New EDD is December 14... Back of the line again.

 

daraj,

Did you confirm you have a payment due by calling or logging in to DFS?
I checked mine, and went past what should have been 1st payment date from my original order.

 

pwilliams920,

Crap, I reordered on 11/11 and am still in pre-production...although when i reordered the rep asked if i "had" to have blueray as there was a longer wait for that config... i didn't care. Man, I am afraid to call.....I think I'll wait a day, maybe.

 

I was told on Monday there was a delay on Blu-Ray Combo drives. Yesterday I was told that there was not a delay any longer. Today I was told there are no known delays on my order:

i7-720qm
Full HD WLED Display
4gb ram
500Gb hard drive
Blu-Ray Combo Drive
Bluetooth
Wireless AGN Card

 

When I talked to them yesterday and asked about me being in pre-production for a week, order modification basically said that they are waiting for parts for the laptop that should be in this week. Very back-ordered. Take that for whatever that's worth.

 

i7-820QM
8GB, DDR3, 1333MHz
RGBLED LCD
4670 1GB
500GB 7200RPM
7 Home Premium
Blu-ray Burner
SoundBlaster X-Fi MB
5300 802.11AGN
370 Bluetooth Module (2.1+EDR)

 

No I dont have one yet, but what I meant is that at this rate of getting delayed & canceled and delayed again im afraid that they will send the first payment request. Thats when hell breaks loose!

 

My DFS account has not been fully charged. It seems they are holding the amount of the computer in limbo until it ships. At least that's what they tell me when I call. I actually called them to confirm that there was no hold-up on their end as to why the computer hadn't moved into building. They informed me of my order being canceled again and resubmitted.

 

Original Order Date: 10/22
Canceled: 11/10
Reordered: 11/10
New EDD: 12/9

My order is still in "Pre-production" after all this time. I was told that my order would be expedited but that cannot happen until the order goes into "Production".

Consider me very concerned.
How many others are in the "Pre-Production" hurry-up-and-wait stage?

 

I've been in pre-production since the 10th.

 

Was in pre-production from November 10-18. Order cancelled and re-ordered without my approval today. Back in pre-production. I was also "expedited" on the 10th, and then again today.

 

Me from 11/11

 

A little off topic, but I wanted to show you the BBB report on Dell.
C ratings are not good by the way.....

BBB Rating for Dell Inc
Based on BBB files, Dell Inc has a BBB Rating of C on a scale from A+ to F.
Reasons for this rating include:
•Government action(s) against business.
Click here for an explanation of BBB Ratings
This BBB report reflects international complaint activity.

Consumer complaints received by the Bureau allege difficulty gaining technical support and/or customer service due to language barriers, extensive hold periods, and being transferred from one department to another while trying to obtain support. The company generally responds to the complaints by troubleshooting with the consumer, or dispatching a technician for support in compliance with the consumer's warranty coverage. Furthermore, the company also responds to complaints by referring consumers to their website in order to gain support.

Complainants also express confusion regarding the warranty coverage as well as the return period applicable to their purchase. The company generally responds to the complaints by reiterating the terms and conditions they agreed to and clarifying the warranty coverage or return period related to the purchase. The company generally issues a credit return authorization number for authorized returns.

Customer Complaint History for Dell Inc
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 12457 complaints about Dell Inc in the last 36 months, our standard reporting period. Of the total of 12457 complaints closed in 36 months, 5145 were closed in the last year.

 

No wonder dell didn't seem to really worry when i told them I had filed a BBB dispute, they're score is already so bad, whats one more drop in the bucket gonna do?

 

Arrrrrrrgg!!

On last sunday (Nov. 15) my order was shipped. Since my rep told me that he gave me next day shipping for free I was thinking about having the laptop on monday, or no later than tuesday.

Tuesday 17:00: Nothing. Still "In transit in USA" on the purolator site (Canadian transport company)

Today I leave the office for a visit to one of our customer. When I returned I got a Nice Laptop box on my desk. This is it! I was thinking....

No! it was a stupid Inspiron for another order.

Worse, my XPS 16 was shipped 1 day BEFORE that Inspiron but the Inspiron came before the XPS.

I'm looking now at the status from Purolator and i'm still stuck at "In Tansit in USA"

I can't wait anymore and i'm thinking about freezing myself like Cartman on the Wii South Park episode!

Where is my Next Day shipping!!!

 

i ordered on 11/13, did not know this was going on until ive read almost every post here. Im not in pre-process as the phone line/website says in production. In fact it took about an hour to receive my invoice from when i ordered and i never seen the pre-process phase. It seems that pre-process is all computer done almost instantly, and you dont leave that phase unless somethings wrong with payment, parts available or incorrect config. From what i see those people in pre-process are in limbo til the edd arrives and dell finally notices and does something by canceling and re-ordering. which is ridiculous to those who ordered way before me, and would explain why others are getting theirs before them. simply cause theyre in limbo unnoticed less then average service.

my build is standard stuff.. 1080p wled, regular dvd, i7-720qm. well see what happens in the next weekish. If it goes through like it looks to have it should be shipped around then, according to other peoples experience.

 

got a call from purolator today, saying be home friday. ^^

05/11/2009 : ordered
15/11/2009 : shipped
07/12/2009 : Ship Date

maybe the guy who put the ship date thought they put me in the "Screw this guy" line, but it seems they really put me in the "Just ship it out" line.

 

The saga continues:

I called the automated phone service and talked to the person at the end of the automation and she said my order will arrive tomorrow. I asked her if it was still in production and she said yes and then transfered me to the EPP guy and he also told me that my computer will arrive tomorrow, I asked him if he was sure because it is still in the build stage. He transferred me to the customer care center x7288714 and the guy actually was able to tell me there was a delay. He transferred me to a specialist and he called the manufacturing line while I was on hold and they said my order was delayed indefinitely because of a shortage of processors and some other item, but he wouldn't say what. This morning I had someone tell me it would ship on the 30th and another person tell me it would ship on the 25th. I am tired of waisting my time. It was supposed to be delivered tomorrow and as of yesterday I was told that it was in the "final building stage" and it would ship on time, so I took the day off of work to be available to receive the package. What is going on? The specialist guy said he would call me back in 24-48hrs.

Just so you know, I ordered the Intel CoreTM i7-820QM
Ordered 28 Oct
EDD 19 Nov
New EDD?

 

I've been upset since I ordered Oct 18th and had one order cancelled with a new order number given. The shipping date is listed as Dec 7th now. Well now it says "shipped". I'm hoping it is true.
I sent approx. 5 e-mail (+ 2 phone calls) and never really got a response what was going on. In fact I never go a single reply back to an e-mail, despite the promise of a reply within 24 hours on business days. .....
Oh well, I hope its true!

 

Please keep in mind the forum rules when posting folks... specifically,

Thanks.

 

i7-820QM here as well. I was told that my order is still in pre-production due to waiting for all parts to arrive. I don't know if that is the part causing the hold up or not.

Other options I went with:
Bluetooth
RBGLED Display
Blu-Ray reader / DVD Burner
4GB RAM

 

Been calling for hours, and no one is willing to help.
and I just got the FFC delay consent form,
is this a good or bad sign?

 

MidtownHD,
Are you talking about a email that says your order is delayed (so many days) and if you dont want to wait you can cancel?
From my experience your following almost by the day what i been through...
My first order was on 10/5 so in the next few days if your online order status changes to "Changed" you have to call and get it reordered with windows7 and new wifi.
This is what happened to me.

 

Im still waiting for my order too,
Ordered it on Oct 15th with EDD of Nov. 20th
Called and reordered on Nov. 9th with EDD of Dec 3
Its been in the building stage since last week.

 

Your order should be "changed" next day after EDD. That happened to me, I had 2955 for wifi.

 

hey at least yours didn't ship from china

i've no idea where mine is, this william wallace delivery company's tracking status sucks big style.

 

After a look this morning my lappy left Calgary yesterday. At least it's not lost in transit somewhere in the usa now..

From my expectation I should receive it for friday with a big big hope for today.

 

Hi All,

Here's what happened to me:

Original order: October 10th EDD November 16th
Changed from 500 Gig hdd to 256 Gig ssd on October 16th EDD November 16th
Order Cancelled on November 5th

It was a pain to deal with Order support during the weekend. The rep who was taking care of me said to call him back next monday. On monday a new order was placed the changes were the WIFI card and the Bluray drive by a DVD drive for the same price!!! Called him again, at first he didn't wanted to replace the optical drive because he said it was incompatible with 1645 motherboard. After 30 minutes talk, he finally changed my order.

I went from: 313-7056 BLURAY COMBO,INSP
to: 313-8729 4X BLURAY DRIVE

The rep confirmed this one was burning DVD also... Can anyone confirm?

New order placed on November 9th EDD december 7th

As of yesterday, my laptop is now to my carrier! Here's the status of my order:

Status In Transit in U.S.
Date/Time NOVEMBER 18, 2009 AT 18:56
Depot U.S.A. GROUND LINEHAUL

Is everyone who placed there orders september/october getting there laptop? Good luck everyone!